Pet Connection Arvostelua 81

The products are fantastic but there shipping and customer care is absolutely shocking, wont go back tried to support small business but they take your money when they don't have the products in stock

Travelling from UK to Ireland so we thought we would be smart - order a months worth of food for our dog in Dublin as saves us transporting it from the UK.

Package arrived damaged (we have photographs). No surprise as the tins of dog food were packaged with no protection (no bubble wrap or anything, box was too weak for the weight). Two packs of 6 tins left floating to move around.

Looking at it, initially we thought the two six packs of were damaged. Later when we started to unpack the other tins, tin after tin after tin was dented (we have photographs).

Despite emailing Sunday 9th advising we were leaving the property on Wednesday (12th) we are still swapping emails on the 19th.

Company doesn't understand our period in Dublin was to quarantine. Left the tins in Dublin as we wouldn't travel with limited space with damaged tins.

Wouldn't feed our dog with damaged tins.

Company would like us to go back to Dublin, pack up 52 loose tins (in what as they are unpacked and the box sent was damaged) and then mail them back to them.

Long audit trail of emails and photographs for supporting evidence. Won't be using them again and wouldn't recommend them.

Rude customer service from Megan. I am missing 99% of my order and have been met with attitude. I was a repeat customer but this will be my last order. Awful company.

I've been a long term customer with Pet Connection for many years and have always had a positive experience with them. Post Brexit I had quite a long delay with one of my orders but their customer service was excellent in keeping me informed of their supply issues and when I could expect my order to arrive. Those post Brexit issues seem to have been sorted now as no issues with my latest order. Will definitely continue shopping with them.

First time ordering directly through them and definitely the last. Customer service is absolutely none existant, had a problem and used Facebook messenger only for them to read and rudely ignore. It's taken well over a week to find out that my order has been sent. Initially found them through Amazon and found that if ordered via Amazon they're extremely quick, order through their own website and they can't be bothered to keep the customer informed and delivery will take longer than claimed. They have definitely lost a customer in me....il go elsewhere in the future. Beyond atrocious. If you want a quick order with excellent service then go elsewhere.

***Update****

Order eventually arrived with items missing. Messaged twice and was completely ignored by this awful company, Checked my bank account and received a refund for items missing. No communication at all

I would not but from this company. I ordered a 4 once bottle of Bio-Groom ear treatment for my cat. They sent me a one once bottle. I emailed them of there mistake and they are making no effort what so ever on correcting there mistake and sending me my correct order.

Majority of orders have been correct but occasionally products are sent out of date

Very efficient and honest to deal with. Unfortunately I had to send some items back but my refund was processed immediately. 5 stars

Always efficient and friendly service. Highly recommended.

I made an online purchase easy and delivery was quick

I have used Pet Connection for many years and many dogs. I would not dream of going anywhere else. In terms of instore shopping their staff are friendly, professional and second to none in terms of excellent customer service. Nothing is too much trouble and advice I have been given over the years has been helpful, sufficient and extremely professional. I have had 5 happy dogs up to now that have all grown up healthy and happy due to the care and professionalism of Pet Connection. No other pet store in Newry or beyond comes close in terms of after sales service and professionalism, and I have tried a few!
Website ordering is also a doddle, quick efficient and always on time, though I love going into the wonderful store and browsing around their wonderful products. I would highly recommend both visiting Newry's number 1 pet store in person or by ordering online through this great family friendly service. Well done Pet Connection and thank you for looking after all of my doggie needs over the years.

Very happy with price and speed of service.

Ordered online, good prices and prompt delivery :-)

Good and quick exchange. The first delivery was missing a part but it was promptly sent with a second package.

Exactly what I ordered and came on time

Competitive prices. Order despatched and received quickly. It was delivered to to Ireland within a few days.

Excellent service. Good prices and fast delivery.