PetCareRx Arvostelua 

Gabriella was a pleasure to speak with. Fantastic energy. She was quick and thorough while being extremely professional and cheerful. Our conversation was over in mere moments but I didn't feel rushed.

The representative who helped me, was very thorough with follow ups and stayed on top of the prescription approval request and got my dogs medicine shipped out immediately. I’m so grateful to her.

I got the email from Gabriella soon after I placed my first order, and she had some great information about pet membership and how it could save money. So super helpful!! A great experience!!

There are not enough kind words I can say about Peggie! She is always on top of things! Always finds me the deals and best prices and whenever there's a special she notifies me. I feel like I have my own personal consultant! She's taken such good care of me for several years and I feel like I know her. When I talk to her all I see is a beautiful person with a beautiful smile in her voice. Someone genuine that truly wants to help people get the best for their money. Thank you for having Miss Peggie on your team. I don't know what I woukd do without her help!

I was able to order what I needed and the person I spoke with was so helpful. Best thing is ….. I saved money!!

I’m unsure of the specific date.

Vert helpful and caught a mistake I made and corrected it.

Attentive, understanding, responsive, handled my issue quickly and efficiently.

Natalia was amazingly helpful. She researched a product for me, was very knowledgeable on all my concerns, & showed so much compassion. I am so grateful for customer service people like her. I am very happy to be a member of Petcarerx.com. They've never disappointed me. Thanks Natalia!!🤗👍

Good attitude and looking forward some savings

Great customer service! Always looking for a new way to help! Products are always in stock.

All l can say Nathalie awesome and everyone I dealt with very nice and great customer service! Keep up the good work!

If I could leave a negative 10, I WOULD. YOU ARE THE ABSOLUTE WORST COMPANY I HAVE EVER DEALT WITH. Your customer service is so horrible, you should save your $$ and just not answer the phone. You lie. Steal & leave helpless animals waiting for medications they desperately need. DO NOT ORDER FROM THESE PPL. Unless you have weeks to wait for your medications. ABSOLUTELY HORRIBLE PEOPLE.

Awful company! Use Chewy or any other pet care site. I ordered 11 bags of prescription treats for my dog who has severe allergies. I received only 5. I immediately called to explain their error. The CS rep was completely unconcerned and then told me to take a picture of the box I received with 5 bags. I did send the pic while on the phone with her. She said she would escalate the refund request to the appropriate department. 1 week later, no response. I called again today. I was transferred to 2 other people who claimed the could not give me a refund yet. We are talking $90! I bought 11 bags and paid, I received only 5. Now they will not give me a refund. STAY AWAY FROM THIS COMPANY. Chewy is amazing. This place is a joke and their CS is horrible. Next call is to BBB and my credit card company.

If you need prescription dog food I would not recommend it. The price might be cheaper but you get what you pay for. It will never arrive on time and if you call to ask about your shipment they will tell you something different every time. I canceled my order and petplus after having to deal with them for several months

Due to shipment problem during transit that was taking several days too many I called customer service help. A few days later I received a shipment of the product I purchased. Then I received another shipment of the product. Apparently you sent an additional shipment thinking the first was lost. That was very nice! I waited to see what I was to do with the duplicate shipment. My credit card recorded another transaction from you. I called customer service for help. They sent a label to ship the unopened box to you. The box was shipped and I tracked it a few days later to find you received it. I waited a week for a credit to appear in my account. I emailed customer service for additional help and was informed that it was processing that day. I waited a few more days and the credit transaction was posted. The customer service person was very good handling the entire process. Thank you to her and your company handling the entire situation!

All I wanted was a replacement bag for my brand new bag of 30 lb dog food that I just purchased from them. I have been using them for months. I opened the bag and there was yellow meal moth worm on the food. That evening I reached out to them, a few days had gone by and no response. Finally after a few emails I received a response and they asked for a picture. I totally get wanting a picture. However, my main concern was finding food for my dog that morning, throwing the bag away and still making it to work on time. I have reached out to them a total of six times and still not received a repsonse. They do not answer their live chat- it just disconnects you automatically. They do not answer their phone and they just do not respond to a single email. I absolutely do not want a replacement bag. All I want is a refund as I have found another supplier. It was a wonderful service, but their customer service is absolutely awful.

Do not order from this company.

I ordered 8 tubes of hairball med and the company only sent 2, cancelling the other 5. My best guess is they didn't want to honor the decreased cost since I'm a new customer. Very bad for public relations. I will not be ordering from them again.

Their customer service is fabulous. UPS stated they delivered in my mailbox but it was not there. I called Petcare the next day and they said they would ship out the same order again if I did not get it. I feel this was UPS fault and not Petcare, but Petcare stood behind their company. Two days later, my product arrived and I let Petcare know that it was received. Many companies to use for pet care, but this will be my go to place from now on b/c of great customer service.

The person I spoke with explained a charge on my credit card and was so pleasant that I ordered more stuff for my dog! She was very helpful and very patient. I appreciate the free shipping that comes with my membership. Thanks!