PetCareRx Arvostelua 

The representitive was very nice and easy to work with, Thank you.

I placed multiple orders for cat food for our rescue before the end of the year and Petcarerx cancelled all of them. I was given several reasons - one that they considered the large order to be 'bulk' ordering, which they apparently do not allow. The second reason was that the multiple orders 'appeared' fraudulent but they could not be bothered to call me to verify the order. And I guess, third reason, because I was signed up for their Petplus, they would only allow me to purchase a limited number of cans enough to feed 2 cats.

I spoke with a representative several days prior to ordering that was well aware I would be ordering for our rescue. I was told there was a weight limit on free shipping orders and there was no mention of any other limitations or policies. Very poor show.

Staff was understanding of my mistake & resolved the issue.

The sweet customer service rep. totally straightened out my dogs prescription mishap. She understood the problem immediately and had it corrected and turned around fast! She scheduled the right delivery date for me with no problem! Fantastic fast accurate friendly service!

She offered to reduce my subscription price and was very friendly

Petcarerx offered me a membership a month ago. I have been ordering cat food and dog food several times prior to my last order. When you place an order, the member ship price shows you the total in your cart. The discounts are automatic and very clear to read. 10 days after I placed my order, I still did not have a tracking number. I sent an email asking where my order was. I received two separate emails stating that they canceled several of my items in the order and that they gave me too much of a discount (not my problem that their website showed me a different price). Instead of calling me, they decide to raise the total price of my order significantly. I called and stated I did not give them permission to charge my credit card any more than what my invoice stated. They very professionally should have called me and got in contact with me if they were not going to honor the price that is stated. I have copies of everything. The representative basically said, “it’s too late, we have already processed“. Seriously!?!? I will be contacting my credit card company immediately after leaving several reviews and I will dispute it. just beware!! Do your homework and read all of the reviews that people are leaving. I am not the only one.

Pam was very nice and helpful. Thank you!

The lady I spoke to was friendly, knowledgeable, honest and intelligent. She listened to me tell her what I needed and immediately zoned in on the issue. Together we came to an agreement as to how to proceed to getting what my dog needs. In addition, she offered a plan that will assist me in the future and even cut down on the initial costs. Couldn't be happier.

If you feel like waiting two weeks for your stuff to arrive, then sure, shop with them. They can take days to actually ship an item, if it ends up shipping at all. After ordering food for my cat and waiting almost a week for it to ship, they email me that it’s out of stock and they’ll ship when it becomes available. Whenever things go out of stock on their website, it stays out of stock for literal weeks. For example, I have been waiting for kitten food to be back in stock since I got my kitten TWO MONTHS ago. So basically they took my money and didn’t give me the goods in return - I’m sorry, isn’t that theft? I had to actually request to cancel the order because I knew I would otherwise never receive the food or have my money back. So I place another order for a different type of food. It has been SIX days and still, the item has not shipped. How is it an in stock item on your website and yet almost a week later, the item hasn’t even been shipped yet. But again, no problem taking my money!

Do yourself a favor and stick with chewy. Reliable and always on time and they actually have the product they offer on their website. They don’t try to steal from you.

Horrible Customer Service, Bad BBB Complaints, their response to them they do not tell the truth, deceptive advertising, would never recommend them even Petco has better prices!

Your customer service rep was a pleasure to speak with. She resolved my issue and I am happy to continue doing business with your company.

I've just joined the automatic shipment plan (which will be a great help), just had an email that the 2nd shipment is being sent, but I haven't even started using the 1st one
I called and a very pleasant young woman helped me make some adjustments. We will see if that works, and if not, I feel comfortable about calling back if more tinkering is needed.

Excellent Customer Service and good prices. Thank you!

Natalia was very helpful and spirited. She sympathize with my situation and very responsive. She followed back up with a call and communication. She is a keeper and customer focused.

Natalia was super helpful and knowledgable.

Dealt with employee Peggie Barron-Pauldo who was very very helpful. It was like knew what I was about to ask and answered before I could do. Very informative. I needed an overnight delivery, she put me on a brief hold explaining why she needed to and was back within a min or 2 letting me know that it was all taken care of. Give this employee a raise!!

Just wanted to let you know how much I appreciate PetCareRx service and incredibly fast turn around. I placed an order for cat food on 8/30 and received a shipping notice on 8/31 with shipment due to arrive 9/1. So many people only complain about service if it's not good, this is incredible and appreciated!
Thank you

I spoke to Natalia in regards to suspending my auto shipment every 4 weeks. She was extremely helpful, polite and friendly. So far, all of my correspondence and services through PetCareRX have been superb.

Had a problem with an order. Called your customer service department, and spoke with Peggy. Very nice lady who understood my problem, and quickly fixed it.

I was having trouble with prices in my cart. Peggie helped me understand what the problem and completed my order for me. Excellent help.