PetCareRx Arvostelua 

Peggie made my day. She spent about 30 minutes with me on the phone while we fathomed the problem(s) with my order (some products were unavailable; then the CC linked to my account had become invalid). She was patient with me and cheerful: answered all my questions, helped me substitute products, and got valid payment information. Thank you again, Peggie, for being so kind!

I called Customer Service today when I received my order and realized that I ordered the wrong version of Glycoflex 3 - I ordered the 'mini' and should have ordered the 'all weight ranges'.
The most cheerful person answered my call - Peggy was so helpful, and happily helped me fix my error. She even checked to make sure I wasn't making another error (ordering the tablets instead of the soft chews)!
Thank you Peggy!!!!!! You are great!!!!!

In the last several times that I have called PetCareRx, I have had the ABSOLUTE PLEASURE of speaking with Ms. Peggy! That woman is a TRUE GEM and is always so sweet & professional! I'm calling back next month just to hear her voice--Thank you, Ms. Peggy!!

Very easy to communicate with, and helped me decide what my needs are.

As any time I out an order with PetCareRX I get great service, PetCareRX gets directly with the vet clinic including the customer of what and when they do. All information gets obtained for each step. Easy to reach an associate while you want to talk to someone. Really enjoy to get service with team of PetCare RX.

Gabriella was really helpful and then let me know of a good offer to start PetPlus.

Pam Madonna was completely professional, patient and knowledgeable. As a new customer, I asked her tons of questions and she answered them all even when I had to repeat some I didn’t understand. She is excellent in customer service and should be commended for her ability to deal with customers in such an exemplary manner!

I appreciate the call and the offer for 1 year free for PetPlus.

Your customer service department is STELLAR! Today's help came from Pamela! Every step of the way, your customer service "superheroes" reach out to let me know the status of all orders, what they are doing to assure the correct medications are being sent in a timely manner, as well as to be sure the dosing is the correct measure so as to not make an error to protect our pets' health. Today, Pamela called to help clarify dosing amounts. She was amazing...quick to fix what was unclear (due to my error!), and she did it with efficiency, and with a true willingness to provide the customer service experience I have come to appreciate from you all! There is no other company that I engage with that provides this level of customer care. Bravo!! And thank you! (AND your prices are so reasonable, which is initially what caught my attention....now it is your customer care team that catches and keeps my attention!!)

Your pricing is the best! Also we have a tricky shipping situation so your customer service department always makes sure the products are delivered to us properly. The representative’s are very professional, friendly, and helpful!

Gabriella was very friendly and informative. It was great how she offered to take care of both of our pets with no additional cost.

I am happy that PetRx looked out for additional savings to be sure we could offer quality care for both of our pets by providing savings on necessities.

Love free year of discounts

Peggy assisted with my order today. She provided product description and options for product quantity. She was very professional, knowledgeable and polite. Membership saved me quite a bit of money on the products I ordered. It was a very pleasant experience.

Your representatives are always very friendly and helpful. They always go above and beyond to help with anything I need.

Peggy was very helpful and took care of my problem right away.

Gabriella is very friendly on the phone. Business never call customers, so it was nice to hear a real person not a recording.

Peggy was very helpful and very nice. THank you for your help placing my order today, and for recommending me to sign up to get discounts.

I usually call my refill orders in and I usually get Peggy. She is always so upbeat and cheerful, as all the reps are when I call in and they are so helpful.

Thanks,

Cheryl