PetCareRx Arvostelua 

The representative that helped me was so efficient and friendly! Order was placed easily and quickly!

Customer Service is excellent. Very friendly, knowledgeable, and professional. Highly recommend.

Is there only one customer service agent? Miles is terrible and has no compassion. He is not helpful at all and I am surprised he is even working in a customer service role. Please consider getting more customer service representatives with experience and compassion. The agents at 1800petmeds are much better and go above and beyond for the customers. I don't know what is going on with petcarerx

Peggy is an excellent employee! So friendly! Love working with her to get all my pet care needs taken care of!

Miles in customer service provided the solution I wanted even before I asked for the solution. That is beyond excellent service!

I just love placing my orders with Peggy!!! She is so nice and genuine!!!
She always goes above and beyond!

You just don’t find customer service like this anymore!

Appreciate you Peggy!!!

Suzy LaVoy

I love how easy it is to do a refill.
The staff is always so nice and they wish my pups happy birthday if its near and always ask how they are. Thanks for all your great service.

Peggy was very friendly and knowledgeable And understanding of our needs as 4 dogs can be a challenge to keep healthy .
She explained the advantages of becoming a member and benefits for my pets , meds and other things needed.
I appreciated that so much.
Thank you Peggy ♥️

I had an issue with the call back to call order and so I called customer service and the person I spoke with was wonderful! She was so friendly and accommodating, and I enjoyed my time ordering!

She was a very sweet lady I spoke with. She very helpful.

I have ordered Bravecto from Petcare RX in the past without issue. This time was like pulling teeth. I placed my order and noticed it was still in process days later, so I called. They told me my vet did not approve the script yet. I called my vet, and they hadn't received a request from Petcare Rx. They reminded me all requests must be in writing & gave me their fax. I called back Petcare RX & gave them the info. Later, that day I received a text from my vet (who is very responsive) saying they received the request from Petcare RX & that they sent back the approval. Two days later it is still in process at Petcare RX. I called again and the same story that they have not received vet approval. This company is fine for ordering dogfood, but terrible for getting anything with a prescription. I'm not sure where the breakdown is between customer service & their pharmacy. I cancelled the order. Even with a discount it is not worth this hassle. I called my vet to let them know cancelled my order with Petcare RX. 30 minutes later I receive a text from my vet saying my Bravecto is ready to pick up. Stick with your vet and NOT Petcare RX for scripts.

My Customer Service Representative, Peggy was courteous, patient, attentive and well informed. Very pleased with the entire transaction!!’

Peggie is ALWAYS so pleasant, helpful and thorough! She’s an absolute treasure to speak with. I’m always so glad when she gets my call. PetCareRx is extremely fortunate to have Peggie! Thank you Peggie!

Peggy, your representative was so welcoming and patient. She sold your membership product to me. I wasn't going to sign up a membership but Peggy knew her stuff. Thoroughly enjoyed talking with her.. every company needs a 'Peggy' on their phones. Thank you Peggy for your great service. Marilyn

I had a snafu on my vets end and a had wonderful customer service (many emails, back and forth) and above and beyond response times( once within MINUTES of my email). Will use PetCareRX forever.
Big thanks to Miles Mitchell who had too work way to hard to get my dog her prescription!

I have ordered a specific brand of dog food on several occasions from this retail website. One bag had a strange stale odor but the expiration date was within normal range. I contacted PetCareRX about this issue as my dogs became reluctant to eat the food. They pretty much blew me off and said there wasn't anything they could do as the food was not expired. I thought that was pretty weak as I know all they would need to do is contact the manufacturer to get a credit for a replacement bag of food. I thought I would try PetCareRX one more time and ordered another bag of food. Once again, the dog food smells funny and there is no expiration date on the bag. I contacted the manufacturer and PetCareRX about the issue this time. The manufacturer looked up the lot number and said the bag was nearing expiration and sometimes the food can go bad early. They said it doesn't happen often but can occur. They suggested contacting PetCareRX for a new bag since I didn't buy it directly from a brick and mortar store or their website to get a replacement bag. I contact Pet CareRX and PetCareRX has a supervisor call me back to say there is nothing they can do since the food is not past the expiration date and basically they don't really care if I feed my dogs spoiled food which will make them sick. The supervisor proceeds to tell me to contact the manufacturer directly, which I have already done, and gives me a wrong phone number for the manufacturer. I call the supervisor back and was told she was in a meeting and will call me back which I doubt will happen. Really stupid and inept customer service which burns customers! I will be writing reviews on this company on every platform possible as this kind of stuff should not happen!

I was having difficulty with online orders. I spoke with Peggy and she helped me through the process effortlessly. She was knowledgeable, professional, and best of all very kind. The process was painless and I left wanting to order again with this company. Very pleased!!

August 15, 2023. Peggy is a FIVE star ⭐️ person. Her kindness and her sweet voice is what made my call and order very pleasant. Keep her and Reward Peggy because not every customer service person is as friendly and helpful as she is.

I had purchased some food for my cat, but it arrived the day after he died. They kindly agreed to refund me, after shipping it back at my own expense, but didn't refund the tax I paid, just the price of the food itself.
Also, I had only been a member of their PetPlus program for one week before my cat died, and they only refunded me $30 out of the $50 I paid for the year subscription. I didn't even get to use the benefits.

The woman who talked me into PetPlus - I told her my cat was 20 years old, and she assured me I could get my $ back if he were to die.
Never again. I'll never shop there or recommend them.

customer service responded quickly to my email about missing item / no packing list in the parcel I received, although shipment confirmation from PetCare Rx listed both items, but then the missing item came (unexpectedly) the following day- apparently a Fedex error, so I sent a second email. All worked out fine; although a new order had been entered, customer service was able to cancel the order before it left the warehouse. When i returned to my computer later, there were several emails updating the sequence of events. All good service. Thanks PetCare Rx.