I requested my qurbaani be sent to Palestine and today recieved a text message to say it has been sent to India. Why advertise to say that we can send it to the country of our choice then send it to a... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Transparent genuine charity - I have had no trouble using their website and I feel that my money is going to a good cause
Yritys on vastannut
I have worked for penny appeal for more than 3 years in Bangladesh. In 3 + years I have seen that PA UK's office's directors and couple of other staff grasp donated money through its various partners... Näytä lisää
My experience was ok Alhamdulillaah. The brother seemed decent I did qurbani for me and my family Quick and Easy May Allah guide the people working in this charity and make them the... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Penny Appeal aids people in over 30 crisis-hit countries worldwide. Your donations help build wells, care for orphans, deliver medical aid, meals and open schools and orphanages
Yhteystiedot
Thornes Park, Horbury Road, Wakefield, WF2 8QZ, Wakefield, Yhdistynyt kuningaskunta
- 03000 11 11 11
- info@pennyappeal.org
- pennyappeal.org
3,7
Keskitasoinen
188 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 90 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I bought Ramadan dates with special…
Edit: since placing the 1 star review here I have received my items. So I am upgrading to two stars. Given I had reached out before placing the review here with no response I feel that 2 is fair.
Given my experience though I will not be having any further interactions with this charity
Original review
I bought Ramadan dates with special edition tins. They have never been delivered nor will anyone answer an email asking for an update. Do not buy it donate to them
21. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Penny Appeal
Thank you for reaching out to us regarding your orders of the Ramadan dates with special edition tins.
We have looked into the matter and found that your first order should now have been delivered. Your second order is scheduled to arrive within the next few days.
If you have any further questions or need additional assistance, please do not hesitate to call us at 03000 11 11 11.
We are here to help and want to ensure you receive your orders promptly.
Thank you once again for supporting Penny Appeal and would like to apologise for any miscommunication that may have occurred.
Kind regards,
The Penny Appeal Team
Stay away from these scammers the money…
Stay away from these scammers the money we donate only a small percentage reaches people in need if that and majority these thieves pocket. Same with a marriage app these guys run where they send spam fake messages from fake profiles run by their scamming team to get you to pay for their membership. You rather donate to people you can physically give to rather than organisations like this.
11. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Penny Appeal
Thank you for taking the time to leave feedback about your experience with our organisation. We value all feedback as it helps us improve our services and address any concerns raised by our customers.
However, upon reviewing your comments, we found that they do not accurately reflect the experience of a genuine customer. We take the integrity of our reviews seriously, and we have reason to believe that this review may not be genuine.
We have previously reached out to you to request additional information regarding your experience, but unfortunately, we have not received a response. We are committed to resolving any issues and would appreciate the opportunity to address your concerns directly.
Trust and transparency are fundamental to our business, and we are committed to maintaining the integrity of our review process. If you believe there has been a misunderstanding or if you would like to provide further details about your experience, please don't hesitate to reach out to us directly at 0330 11 11 11.
We encourage all our customers to share their honest feedback, and we take appropriate measures to address any issues raised. Rest assured, we are continuously working to ensure the best possible experience for all our customers.
Thank you for your understanding.
This has to be a scam
This has to be a scam! Donated a hefty amount for an orphanage project and it turned out to be a phantom. No updates, no construction, just empty promises. I regret every penny given to this deceitful scheme.
6. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Penny Appeal
Thank you for taking the time to leave feedback about your experience with our organisation. We value all feedback as it helps us improve our services and address any concerns raised by our customers.
However, upon reviewing your comments, we found that they do not accurately reflect the experience of a genuine customer. We take the integrity of our reviews seriously, and we have reason to believe that this review may not be genuine.
We have previously reached out to you to request additional information regarding your experience, but unfortunately, we have not received a response. We are committed to resolving any issues and would appreciate the opportunity to address your concerns directly.
Trust and transparency are fundamental to our business, and we are committed to maintaining the integrity of our review process. If you believe there has been a misunderstanding or if you would like to provide further details about your experience, please don't hesitate to reach out to us directly at 0330 11 11 11.
We encourage all our customers to share their honest feedback, and we take appropriate measures to address any issues raised. Rest assured, we are continuously working to ensure the best possible experience for all our customers.
Thank you for your understanding.
Bad XP
Beware of this scam! I invested a large sum in what I thought was a noble cause, only to find out that the project doesn’t exist. The lack of accountability is shocking.
5. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Penny Appeal
Thank you for taking the time to leave feedback about your experience with our organisation. We value all feedback as it helps us improve our services and address any concerns raised by our customers.
However, upon reviewing your comments, we found that they do not accurately reflect the experience of a genuine customer. We take the integrity of our reviews seriously, and we have reason to believe that this review may not be genuine.
We have previously reached out to you to request additional information regarding your experience, but unfortunately, we have not received a response. We are committed to resolving any issues and would appreciate the opportunity to address your concerns directly.
Trust and transparency are fundamental to our business, and we are committed to maintaining the integrity of our review process. If you believe there has been a misunderstanding or if you would like to provide further details about your experience, please don't hesitate to reach out to us directly at 0330 11 11 11.
We encourage all our customers to share their honest feedback, and we take appropriate measures to address any issues raised. Rest assured, we are continuously working to ensure the best possible experience for all our customers.
Thank you for your understanding.
Feeling scammed after donating £40k for…
Feeling scammed after donating £40k for an orphanage that was never built. There’s no sign of progress, and my inquiries have been met with total silence. This experience has shaken my trust in charitable organizations.
8. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Penny Appeal
Thank you for taking the time to leave feedback about your experience with our organisation. We value all feedback as it helps us improve our services and address any concerns raised by our customers.
However, upon reviewing your comments, we found that they do not accurately reflect the experience of a genuine customer. We take the integrity of our reviews seriously, and we have reason to believe that this review may not be genuine.
We have previously reached out to you to request additional information regarding your experience, but unfortunately, we have not received a response. We are committed to resolving any issues and would appreciate the opportunity to address your concerns directly.
Trust and transparency are fundamental to our business, and we are committed to maintaining the integrity of our review process. If you believe there has been a misunderstanding or if you would like to provide further details about your experience, please don't hesitate to reach out to us directly at 0330 11 11 11.
We encourage all our customers to share their honest feedback, and we take appropriate measures to address any issues raised. Rest assured, we are continuously working to ensure the best possible experience for all our customers.
Thank you for your understanding.
Scammed and heartbroken
Scammed and heartbroken, I donated in good faith for an orphanage that never materialized. The lack of progress and accountability from this organization is a clear indicator of their deceitful practices.
1. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Penny Appeal
Thank you for taking the time to leave feedback about your experience with our organisation. We value all feedback as it helps us improve our services and address any concerns raised by our customers.
However, upon reviewing your comments, we found that they do not accurately reflect the experience of a genuine customer. We take the integrity of our reviews seriously, and we have reason to believe that this review may not be genuine.
We have previously reached out to you to request additional information regarding your experience, but unfortunately, we have not received a response. We are committed to resolving any issues and would appreciate the opportunity to address your concerns directly.
Trust and transparency are fundamental to our business, and we are committed to maintaining the integrity of our review process. If you believe there has been a misunderstanding or if you would like to provide further details about your experience, please don't hesitate to reach out to us directly at 0330 11 11 11.
We encourage all our customers to share their honest feedback, and we take appropriate measures to address any issues raised. Rest assured, we are continuously working to ensure the best possible experience for all our customers.
Thank you for your understanding.
I’ve been scammed
I’ve been scammed! My generous donation for an orphanage construction has led nowhere. No progress, no communication, just a glaring void where a charitable project should have been. It’s a disgraceful scam.
5. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Penny Appeal
Dear Henrique,
We are deeply concerned to learn about your experience and would like to extend our sincerest apologies for any inconvenience or disappointment caused. Ensuring the integrity of our charitable endeavors is of utmost importance to us.
To assist you further and investigate this matter thoroughly, we kindly request additional information regarding your donation and the orphanage construction project. Please reach out to us at 03000 11 11 11 or via email at info@pennyappeal.org. Your cooperation in providing further details will greatly aid our investigation.
Once again, we apologise for any inconvenience caused and appreciate your assistance in resolving this matter.
Kind regards,
The Penny Appeal Team
I used to donate always but was told…
I used to donate always but was told that the charity does not reach the needed so stop really disappointed may Allah guide these individuals.they keep calling I have told them so stay away .
22. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Penny Appeal
Dear Shide,
Thank you for sharing your feedback with us, though we're sorry to hear about your disappointment. We deeply value your past support and appreciate your concern for ensuring that charitable contributions reach those in need effectively.
We want to assure you that we take transparency and accountability seriously. Your details have been removed from our system, as per your request.
While we respect your decision to discontinue your donations, we'd like to offer the opportunity to discuss our ongoing efforts and the impact they're making in the lives of the needy. If you would be open to it, we would be more than happy to provide you with further information about the positive initiatives we are undertaking.
Please feel free to get in touch with us at 03000 11 11 11 . We're here to address any questions or concerns you may have and to provide clarity on how your contributions are making a difference.
Thank you once again for your support and for taking the time to share your thoughts with us.
Best regards,
The Penny Appeal Team
Untrustworthy IMO
Sorry to say after reading the yearly statements submitted on companies house, your company isn't really a charity is it especially when the CEO/Founder is taking a large salary not only that but the the amount of donations received and the amount of actual money spent on charity, there is a huge disparity. Also a charity water well was done by a brother and sister separately, they both get the exact same picture of the same well but the names are doctored, so it makes me wonder how many times has that one specific water well picture has been used with multiple names, to me that would indicate FRAUD. I have zero trust in this charity.
20. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Penny Appeal
Thank you for bringing your concerns to our attention. We take allegations of impropriety very seriously and appreciate the opportunity to address them.
Regarding your observations about our financial statements, we understand the importance of transparency and accountability in the charitable sector. While we strive to operate efficiently and effectively, we acknowledge that there may be discrepancies between donations received and expenditures on charitable programs. We are committed to continuously improving our financial practices to ensure that donor contributions are used responsibly and effectively towards our mission.
Regarding the charity water well incident you mentioned, we apologise for any confusion or concern it may have caused. We assure you that we hold ourselves to the highest ethical standards and do not condone any form of fraudulent activity. We are investigating this matter internally to ensure that such incidents do not recur in the future.
We value the trust and support of our donors and stakeholders, and we are dedicated to upholding the integrity of our organisation. If you have any further questions or would like to discuss your concerns in more detail, please do not hesitate to contact us directly.
Loss of trust.
I saw the BBC report, a charity without accountability to its donors is not trustworthy for me.
16. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Penny Appeal
Thank you for taking the time to share your concerns with us. We understand the importance of accountability and transparency in maintaining trust with our donors.
We want to assure you that we are dedicated to transparency in all our operations, and we welcome any questions or feedback you may have regarding our organisation. Your trust is incredibly important to us, and we are actively working to regain it by implementing measures to improve our accountability to our donors and the communities we serve.
If you have any further questions or concerns, please do not hesitate to reach out to us directly. We value your input and appreciate the opportunity to address your feedback.
I feel absolutely disgusted with the…
I feel absolutely disgusted with the Penny Appeal opened its Gambia office in 2014 scandal with the orphans. I have donated to this charity for years to make a difference to orphans and widows. But people cannot help themselves preying on the venerable. There is no transparency. I will not be donating to this charity ever again. Poor orphans have another battle to fight on top their existing conditions. To those evil people ALLAH (SWT) will be the judge of you INSHALLAH.
14. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Penny Appeal
We are deeply saddened to hear about your feelings of disgust regarding the past scandal involving our Gambia office in 2014. We understand and share your concern for the vulnerable individuals we aim to serve.
While we cannot change the past, we want to assure you that we have taken significant steps to address the issues that led to that regrettable incident. We have implemented robust measures to improve transparency, accountability, and oversight across all our operations to prevent such occurrences in the future.
We acknowledge the trust you placed in us by donating to support orphans and widows, and we regret any disappointment or disillusionment you may feel as a result of this incident. Our commitment to serving those in need remains unwavering, and we are dedicated to ensuring that every donation is used effectively and responsibly to make a positive impact on the lives of the vulnerable.
We understand your decision not to donate to our charity in the future, and we respect your choice. Should you ever reconsider, we would welcome the opportunity to demonstrate the positive changes we have made and regain your trust.
Thank you for bringing your concerns to our attention, and we sincerely apologise for any distress caused by the past actions of individuals associated with our organisation.
Avoid this charity
Avoid this charity, too many dodgy stories about Penny Appeal. There are much better and trustwothy charities out there doing good work and are careful how they spend donor money.
13. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Penny Appeal
Thank you for sharing your thoughts with us. We appreciate your feedback and take all comments seriously, as we continuously strive to improve our operations and uphold the trust of our donors.
While we regret any concerns you may have regarding Penny Appeal, we want to emphasise our unwavering commitment to supporting the vulnerable and needy around the world. Our mission is rooted in compassion, and we work tirelessly to ensure that every donation is used to make a meaningful impact on the lives of those in need.
We understand that there may be negative stories circulating about our charity, but we want to assure you that we operate with integrity and transparency in all our endeavours. We have stringent measures in place to ensure that donor funds are used responsibly and effectively to support our programs and initiatives.
Should you ever reconsider supporting Penny Appeal, we would welcome the opportunity to address any concerns you may have and demonstrate the positive impact of our work.
Thank you again for your feedback, and we remain committed to serving those in need with compassion and dedication.
I’m so upset
I’m so upset
I have been donating for years
I trusted them
But when I saw the reviews and the bbc documentary.
I will stop all donations and will pass the message to all mosques and public .
These people who Scam should fear Allah. They are e scamming the poor and the people with big heart who give . Karma will be received this life and the next. May god have mercy on these charities as they forgot the punishment by their god
11. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Penny Appeal
We deeply regret to hear about your distress and disappointment regarding the recent BBC article and the negative reviews you've encountered. We understand the importance of trust and transparency in the charitable sector, and we take your concerns very seriously.
We want to assure you that we are committed to addressing any inaccuracies or misconceptions that may have arisen from the BBC report. We have thoroughly reviewed the article and have clarified any discrepancies on our website to provide a more accurate representation of our organisation and our work.
We acknowledge the trust you placed in us as a donor, and we are truly sorry for any disillusionment you may be feeling. We want to reassure you that we operate with the highest standards of integrity and accountability, and we are dedicated to ensuring that every donation is used to make a positive impact on the lives of those in need.
We understand your decision to stop donating to our charity and to share your concerns with others. Should you have any further questions or would like to discuss this matter in more detail, please do not hesitate to contact us directly.
Thank you for bringing your concerns to our attention, and we sincerely apologise for any distress caused. We remain committed to serving those in need with compassion and integrity.
A big scam
A big scam, the money donated does not go to the poor and needy. Please do not donate to penny appeal.
9. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Penny Appeal
We understand your concern and take allegations of impropriety very seriously. At Penny Appeal, we are committed to ensuring that every donation we receive is used effectively to support those in need. Transparency and accountability are fundamental values in all our operations.
We encourage open dialogue and welcome any questions or concerns you may have. Your trust is important to us, and we are dedicated to maintaining the highest standards of integrity in our work to alleviate poverty and suffering.
If you have specific concerns or evidence of wrongdoing, please do not hesitate to share them with us so that we can address them promptly and appropriately.
Thank you for bringing this matter to our attention.
BBC News- £40k orphanage donor feels 'cheated' by charity
Read this article on BBC news:
£40k orphanage donor feels 'cheated' by charity
A woman who gave £40,000 to a charity to build an orphanage, says she feels "cheated" because, seven years later, the job has yet to be finished.
Ishrat Baig says she was told by Penny Appeal in 2017 that the home - part of a larger complex in Pakistan - would take about a year to build.
However, a BBC team found in February this year that the orphanage had not yet opened.
The charity has blamed the delays on the Covid pandemic.
For more than a decade, Ishrat Baig dreamed of building an orphanage. The Birmingham-based account manager says she did not care where it was built - her intention was to honour her ageing parents.
8. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Penny Appeal
Thank you for reaching out to us with your concerns. We understand the importance of ensuring that charitable organisations uphold their commitments and deliver on their promises.
We have attached a link to the facts regarding the building of the Orphanage and we hope that once you have read the article, this will alleviate any concerns that you have
https://pennyappeal.org/news/lifesaving-40k-orphanage-facts
Stay away from this charity!!
Stay away from this charity!!! No one knows where all the donations go. They have been investigated before and not worth donating to them your hard earned cash.
8. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Penny Appeal
Thank you for taking the time to share your perspective with us. We understand that trust is paramount when it comes to donating your hard-earned money, and we appreciate your diligence in researching charitable organisations.
We want to assure you that at Penny Appeal, we are dedicated to transparency and accountability in all aspects of our work. While we acknowledge that there may have been concerns in the past, we have taken significant steps to address them and strengthen our practices.
We invite you to engage with us directly to address any questions or uncertainties you may have about how donations are utilised. Your feedback is invaluable in helping us continually improve and uphold the trust of our supporters.
Should you wish to discuss this matter further or seek more information about our projects, please don't hesitate to reach out to us. We are here to provide clarity and ensure that your support makes a meaningful difference in the lives of those we serve.
I ordered dates and was charged and…
I ordered dates and was charged and they never arrived. Very disappointed for a Muslim charity to do this. This charity is a scam and should be removed from the public domain. Still advertising that dates are available for sale when mine has not arrived. Will never buy anything fro. You again.
13. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Penny Appeal
Thank you for bringing this matter to our attention, and we sincerely apologise for any inconvenience you've experienced. Ensuring the satisfaction of our customers is of utmost importance to us, and we take your concerns very seriously.
We have noted your feedback regarding your order for dates not arriving, and we understand your disappointment. In order to investigate this issue further and resolve it promptly, we kindly request additional information from you. Could you please provide us with your order details, such as the order number and the date of purchase? This will help us track down your order and address the issue effectively.
We assure you that we are committed to resolving this matter to your satisfaction. Your trust in us as a faith-based charity is invaluable, and we deeply regret any negative experience you may have had. Rest assured, we are dedicated to upholding the highest standards of service and integrity.
Please feel free to reach out to us directly with the requested information, and we will prioritise resolving this issue for you as quickly as possible. Thank you for bringing this to our attention, and we appreciate your patience and understanding.
Help with holding of an event in Thornes Park. Penny Appeal have agreed that Friends of CHaT Parks can make use of Penny Appeal's site in conjunction with the July Classic Vehicle Event in the Park
Penny Appeal will help us to hold an event in Thornes Park.
7. helmikuuta 2024
Oma-aloitteinen arvostelu
The Penny Appeal assisted our cyclocross event to run effectively
The Penny Appeal allowed our organisation to use their carpark whilst we held a cyclocross event in Thornes Park, Ridwana was her usual helpful self.
The security staff were polite and helpful assisting with access to the car park despite the early hour on a Sunday morning.
26. marraskuuta 2023
Oma-aloitteinen arvostelu
Horrible experience watching the “super Muslim comedy tour 2023”
Went to an event organised by them called” the super Muslim comedy tour 2023”… horrible experience. A bearded man came and shouted for around 40 minutes in the middle of the show. May Allah punish him. Blackmail hostages like situation… forcing people to give money for charity by shouting, emotional blackmailing them when people agree to give money then not trusting them…making them pay on the spot…no trust…horrible tactics. May Allah give him dozakh!
30. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Penny Appeal
We are deeply sorry to hear about your negative experience at our event, "The Super Muslim Comedy Tour 2023." It is distressing to learn that you did not have an enjoyable time and that you felt uncomfortable during the performance.
We want to assure you that such behavior is not reflective of the values or standards of Penny Appeal. We take all feedback seriously and are committed to providing a positive and respectful experience for all attendees at our events.
We apologise for any distress or discomfort caused and assure you that your feedback will be taken into account as we review our event management processes. Your input is invaluable in helping us improve and ensure that our events meet the expectations of our attendees.
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