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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

DO NOT START RECEIVING MONEY ON PAYSTACK cause you won't be able to get it out. Their review process moves at a snail's pace and is super intrusive. I don't actually mind that they closed my business... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

Paystack has proven they are not ready for the Kenyan market. Disabling accounts without clear communication and withholding funds is not 'innovation'—it’s a lack of professionalism that stifles loca... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

I am a software developer based in Kenya. I signed up with Paystack to receive international payments. My business does not appear anywhere on their Acceptable Use Policy prohibited list. I ha... Näytä lisää

Saanut 5/5 tähteä

I’ve been using Paystack for my business, and recently I needed to update my bank accounts (both KES and USD) for payouts. The support team handled my request with so much professionalism. Quick respo... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Maksupalvelu

Yrityksen kirjoittama

Over 25,000 businesses in Nigeria use Paystack to collect payments with a modern, secure payment gateway.


Yhteystiedot

1,7

Huono

TrustScore 1.5/5 tähteä

224 arvostelua

5 tähteä
4 tähteä
3 tähteä
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1 tähti

On vastannut 67 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 kuukauden sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

If you are seeing this my reviews do…

If you are seeing this my reviews do not use this wicked company and if you have already started using paystack delete your account and you will cry bitterly and you will blame yourself for using this worthless platform & I lost 807k naira in a worthless dispute and they refund all my money within 24 hours a stupid dispute where the and they also suspended your account frequently for long review do not use paystack read paysack reviews you will see how many people have lost all their money because of this bad platform just read all their reviews I wish I read through the review i regrets using them

11. huhtikuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

This Yahoo boy's company should be…

This Yahoo boy's company should be branded "PayStuck" not paystack. Your money goes in, but good luck getting it out (It will never come out).Those five-star reviews are just Insider hype.

2. huhtikuuta 2025
Oma-aloitteinen arvostelu
Paystack-logo

Vastaus yritykseltä Paystack

Hi there, thanks for sharing this feedback. We'll love to look into the issues you experienced when you had an account with us. Please share your details with us via Trustpilot or send us an email with the subject "Trustpilot Review" via complaints@paystack.com and a senior member of the team will be in touch with you.

Saanut 1/5 tähteä

Biggest liar, they will make you bankrupt and miserable

If you value your money and business then avoid paystack because you'll get nothing but regret like me who lost money because of their bad customer service they are some people who won’t listen to others advice and use Paystack you will cry, read Paystack review you will see I am not the only one who have suffer all Paystack review are low on all review platforms and the few 5 star review here are fake review. Paystack will make you question your existence, you will bite your lips out of agony When you lose money like me who lost N691k. Don’t use Paystack it will ruin you completely and there is nothing you will be able to do about it

6. maaliskuuta 2025
Oma-aloitteinen arvostelu
Paystack-logo

Vastaus yritykseltä Paystack

Hi Uliquoira, thanks for sharing this feedback with us. We might be unable to support your business due to regulatory, compliance and risk concerns. In such cases, we aim to be transparent in our interactions with you and communicate why we are unable to support you.

In cases where your business is unsupportable due to regulatory or risk concerns, we may have to refund all pending payments to your customers to reduce our liability exposure. We understand that this might not be ideal for your business. We are committed to supporting the ambition of African business owners, so turning businesses away isn't a decision we take lightly. However, it's a necessary step to reduce our liability exposure.

If you think we should reconsider our decision or have questions, please email complaints@paystack.com and a senior member of the team will be in touch.

Saanut 1/5 tähteä

Beware from platforms like Paystack

They do not value their customers, they will make you regret ever knowing them, you will lose money a lot and Paystack is not your friend, I lost N821k because of Paystack. Read the reviews about Paystack you will see that I am not the only one who lost a lot of money to this disgusting company. They will freeze your account and suspend your fund and it may takes months for them to unfreeze it in the name of business review and they will also refunds all your money back to your customer if your business get any bad reviews or maybe your client initiated a refund after sending them the product, do not use Paystack they will make your whole life miserable, read the reviews and you will see I am not the only one who have suffer, all 5 start review you see here are fake.

1. huhtikuuta 2025
Oma-aloitteinen arvostelu
Paystack-logo

Vastaus yritykseltä Paystack

Hi Michael, we are sorry to hear of this experience. There are a number of reasons why Paystack is unable to support some business types and they could be due to risk, compliance or even regulatory concerns.

This means we may temporarily hold your payouts while we review your account details. If we're unable to verify your business model meets our requirements, we'll work with you to close your business with us and might refund any pending payments.

We aim to be as transparent as possible and provide as much information as we can when we close your business or make the decision to refund your payments.

We're committed to supporting the growth and success of African businesses. Our review process is designed to ensure we can provide the best possible service while meeting regulatory requirements.

If you believe there is more context to your business model that we weren't privy to during the review process, or if you have any questions or concerns, please send us an email via complaints@paystack.com and a senior member of team will look over your business again and reach out to you.

Saanut 1/5 tähteä

SCAM!!! DONT USE…

when i first open the account they approved my business at once, after i receive first payout, second payout. they start reviewing my business on my third payout and the forth payout
i hope people are saying truth about your website, you are a really big scammer paystack, your support keep lying as soon as soon, why you keep holding payout. people blame me alot for using your website.

RED FLAG WEBSITE

12. maaliskuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Such a stupid payment platform....why…

Such a stupid payment platform....why hold people's money ?? Such a scam think twice before joining this platform at all.

3. maaliskuuta 2025
Oma-aloitteinen arvostelu
Paystack-logo

Vastaus yritykseltä Paystack

Hi Khali, we are sorry to hear of this experience and would like to take a look at what happened here and assist you. Please share your information with us via Trustpilot or send us an email via complaints@paystack.com and a senior member of the team will be in touch with you.

Saanut 1/5 tähteä

You hold my payout for nothing and yet…

You hold my payout for nothing and yet you allowed onboarding. Pay me out. This is inhuman. I already shared what you want and the rest is so sensitive to my client and is against data protection. Pay me out. You dont respond to emails. Pay me out Paystack
Business id: 1387372

27. helmikuuta 2025
Oma-aloitteinen arvostelu
Paystack-logo

Vastaus yritykseltä Paystack

Hi Beatrice, thanks for sharing this feedback with us. After careful review, we've made the difficult decision to discontinue our services for your business because your business model doesn't align with our Acceptable Use Policy.

We understand this news may be disappointing, but we must prioritize compliance with our policies. We hope to be able to help you receive payments in the future if you provide a business that aligns with our policies.

We appreciate your understanding and look forward to potentially serving you in the future.

If you have any questions on or objections to our decision, please send us an email at complaints@paystack.com and a senior member of the team will be in touch with you.

Saanut 1/5 tähteä

DELAYED PAYOUT… NON EXISTENT CUSTOMER SERVICE

My Payouts has been delayed for a while now ,This is the second time this is done under the space of two months
I was told to upgrade my account to a registered business and I did that yet my payouts are yet to be settled this is very frustrating as my business/website functions on this payouts and can’t perform without it… I have emailed the support for 3 days straight no single reply called the customer care and all I get is they are working on it … I’m sincerely disappointed why delay my payment so long you’re killing the credibility of our startup this is honestly very very bad for our business.. Keep to your payout policies and stop seizing your customers payouts with no due notice …
FUNNY THING I WENT THROUGH ALL YOUR RATINGS AND REVIEWS AND STILL USED YOUR PLATFORM BECAUSE A FRIEND CLAIMED YOUR COMPANY WAS GOOD WELL…. I LEARNED THE HARD WAY … IF YOU ARE PLANNING TO START UP A NEW BUSINESS FIND OTHER PAYMENT GATEWAY TO USE AND MAYBE HAVE PAYSTACK AS AN ALTERNATIVE!

28. helmikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Easy to integrate APIs and navigation

Easy to integrate APIs and simple to navigate, good documentation available online for free. Business reviews are thorough to ensure no fraud or illegal activities are fronted. Good job Paystack!

12. helmikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Payments infrastructure that works

Reliable payments infrastructure that just works. I see a number of negative reviews here from people who don’t really understand financial services. Take with a pinch of salt.

30. joulukuuta 2024
Oma-aloitteinen arvostelu
Paystack-logo

Vastaus yritykseltä Paystack

Thank you for the kind words, Wiza! We’re delighted you find our platform reliable and appreciate your trust. We’ll keep working hard to provide an excellent experience for all our customers.

Saanut 1/5 tähteä

LOOK AT THE NONESENSE REPLY FROM THE THIEVES

Below was the reply from Paystack for my review of them on this platform.

"Hi there, thanks for sharing this feedback with us. After reviewing your business, we turned it off because your business model falls outside our acceptable use policy. Due to strict compliance rules, we must adhere to our acceptable use policy, which sometimes means we cannot continue business with certain types of businesses. We regret that your business falls under this category. We hope to serve you in the future should your activities align with our policies or should have a business which complies with our policies."

I am calling this nonsense because why did you approve my account if my business fell out of your acceptable use policy? Why did you allow my clients to pay money through your platform if that was the case? And why didn't you refund the money to my clients?

Your response is automatically generated to cover the fact that you are scammers! I strongly urge everyone to AVOID Paystack.

1. helmikuuta 2025
Oma-aloitteinen arvostelu
Paystack-logo

Vastaus yritykseltä Paystack

Hello Armstrong,

Thank you for sharing your concerns. We understand your frustration and apologize for any inconvenience this has caused. While our initial checks allowed your account to begin receiving payments quickly, further review of your transactions revealed that your business model fell outside our Acceptable Use Policy.

We take compliance very seriously and are obligated to end relationships with businesses that do not meet these requirements, even if that decision comes after initial approval. We’d like to clarify that the funds collected from your customers were refunded in full once we confirmed that we could no longer support your business type.

We assure you that neither Paystack nor any of our team members are scammers. We simply have a strict obligation to operate within regulatory guidelines. Should your future business model comply with our policies, we’d be happy to work with you again.

Thank you for your understanding.

Saanut 1/5 tähteä

AVOID PAYSTACK It's a Scam

Paystack is a big worthless scammer. This Paystack whatever should look for a work to do than scamming innocent people with dead support team...I wish I knew it's a scam before. AVOID PAYSTACK AT ALL COSTS, ITS a stupid scam. THEY WON'T PAY YOUR MONEY. AVOID PAYSTACK! AVOID AVOID PAYSTACK! Reject

13. helmikuuta 2025
Oma-aloitteinen arvostelu
Paystack-logo

Vastaus yritykseltä Paystack

Hi Jason, we are sorry to hear of your experience. We'll love to look into this for you. Please send us an email with the subject "Trustpilot Review" via complaints@paystack.com and a senior member of the team will be in touch with you.

Saanut 1/5 tähteä

Please pay me my payout money

Please pay me my payout money. It has been days now since I submitted the bank account number, which you claim must match my business name. After submitting, I have received no further reply from support via live chat, email, or even here on Facebook.

10. helmikuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Paystack Is a Joke Avoid Them at All Costs!

If you’re considering using Paystack for your business, BEWARE! They have withheld my business payouts for over a month without any legitimate justification. Their excuse? They need to “verify my business documents” and “conduct a business review” yet they’ve made no effort to actually complete this process or even communicate properly.

Customer support is non-existent. They don’t respond to emails, and there’s no clear way to reach a representative. Instead, you’ll receive copied and pasted responses that resolve absolutely nothing. You’ll be left in limbo with no access to your own money.

If you think this can’t happen to you, think again. One day, your payments will suddenly be blocked, and you’ll have no way to get answers. This company is a joke and has no business operating as a payment processor.

I will be continuing with legal action against them, and I strongly urge anyone thinking of using Paystack to look elsewhere. They should not be trusted with handling any business’s money.

3. tammikuuta 2025
Oma-aloitteinen arvostelu
Paystack-logo

Vastaus yritykseltä Paystack

Hi Andrew, we are sorry to hear of this experience. Please share your information with us via Trustpilot so we can look into why this happened and assist appropriately.

Saanut 1/5 tähteä

I wish i read these reviews before…

I wish i read these reviews before moving forward with paystack. now all i'm getting is this copy and pasted responses

" sincerely apologize for the delay in processing your payouts. I understand how critical timely settlements are for your business operations, and I deeply regret any inconvenience this has caused.

Please be assured that our team is actively working to resolve this issue as a top priority. We are committed to ensuring that your payouts are settled promptly and accurately.

I appreciate your patience and understanding during this time."

The first time it took weeks to resolve, less than 2 months another delay.

No date in sight. all i get is a sense of false hope tinted in pessimism.

Paystack, you can do better.

10. helmikuuta 2025
Oma-aloitteinen arvostelu
Paystack-logo

Vastaus yritykseltä Paystack

Hi Chris, we are sorry to hear about this experience. Could you please share your information with us via Trustpilot so we can take a look at why you haven't received your payouts and assist?

Saanut 1/5 tähteä

Paystack where is my fund?

This is the third time in a roll that paystack has held on to my payouts and at every time I have to send several mails upon mails before my payout is released to me.

On the 21st of January my customer made a payment of 316 usd which paystack claimed they settled into my account on the 23rd of January when it wasn’t settled and my paystack account showed paid.

I thought it was the usual delay from there end which didn’t make me check until the 31st of January and I saw they marked the payment as paid. I sent a mail to that effect and I was asked to submit my statement of account which I did showing no inflow into the account. Since then my mail on bimbolaolateju@gmail has gone unresponded to.

This is becoming way too often. Paystack where is my money?

21. tammikuuta 2025
Oma-aloitteinen arvostelu
Paystack-logo

Vastaus yritykseltä Paystack

Hi Abimbola, we apologize for the delay with settling your payout. The delay is due to an issue with our settlement partner. We are working to resolve this so we can settle these payments as soon as possible.

Saanut 1/5 tähteä

Seized my payouts and unable to conduct a business review after asking for one

I was contacted to make a business review via email
I replied to the email with the requested documentations and everything and I’m yet to receive any acknowledgment and my payouts are on hold for the past hours at least they could have given an acknowledgment of receiving my email. This is very bad and it’s affecting my business adversely as the payouts are needed to fund the website API to be able to perform its functions.

Now my customers are complaining as they cannot access the services they are paying for 

They should release my payouts in the next 24 hours 

This is a new business and this whole situation is killing the business 

Paystack can’t just do as they wish with people toil 

I really wished I read this reviews before using them on my website 

My developer convinced me even after ppl told me otherwise 

This is bad for business and I advice again using them if you’re just a startup 

Please release my payouts while conducting your review  

22. tammikuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

SCAMMERS!!!!!!!!! AVOID PLIZ

How I wish I had read the reviews before deciding to use Paystack in my business. They are scammers. I run a digital marketing agency and decided to use Paystack as my main payment gateway to receive money from my clients starting in January. Clients paid, and I expected settlement in 2 days as stated on their website. I waited, and after the 8th day, I decided to write to them asking why the payout was not being done. Twenty minutes later, I received an email that my account with them had been terminated and money refunded to customers, claiming a violation of their policy. I violated none of their policy. I immediately notified my clients that money would be refunded to their accounts and they should be on the lookout for the refund. To date, they have not refunded any of my clients their money or made any payout to me. Is this not scamming? It wasn't that much money, but we are contemplating taking legal action.

1. tammikuuta 2025
Oma-aloitteinen arvostelu
Paystack-logo

Vastaus yritykseltä Paystack

Hello Paul, we’re truly sorry to hear about your experience and understand your frustration.

Please rest assured that Paystack is a licensed and regulated payment provider committed to upholding the highest standards of compliance and security.

Due to strict compliance rules, we must adhere to our acceptable use policy, which sometimes means we cannot continue business with certain types of businesses. We regret that your business falls under this category and hope to serve you in the future should your activities align with our policies or should have a business which complies with our policies.

Regarding refunds, the process typically takes up to 12 working days as it involves coordination with banks. If your customers still haven’t received their funds after this period, please reach out to us at support@paystack.com so we can assist you further.

Saanut 1/5 tähteä

The worst app I ever seen poor support

The worst app I ever seen poor support

9. tammikuuta 2025
Oma-aloitteinen arvostelu
Paystack-logo

Vastaus yritykseltä Paystack

Hi Mbongeleni Twala, we are sorry to hear of this experience. We would love to look into why you had this experience. Please share your information with us via Trustpilot and a senior member of the team will be in touch with you.

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