Paystack Arvostelua 224

Paystack has kept my money on hold, and I do not know the reason why. I have provided all evidence of my business legitimacy, and I even gave them my client information when requested. Despite this, they are still holding my funds.
I do not know if they understand what they are doing. Why does a review, even with all the proof provided, have to take over three weeks and still remain unresolved?
I trusted this platform as a payment partner, but now, never again.

I am a software developer based in Kenya. I signed up with Paystack to receive international payments. My business does not appear anywhere on their Acceptable Use Policy prohibited list. I had zero chargebacks, zero disputes, and zero customer complaints — ever.
Here is what happened:
Paystack closed my business account citing an AUP violation that they could not substantiate. Before doing so, they demanded access to my private WhatsApp conversations — a serious privacy violation — which I provided in good faith. They closed my account anyway.
The most alarming part: Paystack deducted $107 in processing fees on $2,800 worth of transactions that were never disbursed to me. I never received a single cent. You cannot legally charge processing fees on funds you never released to the merchant.
To make matters worse, they revoked my dashboard access at the same time they closed my account. I now have no way to verify whether $2,800 in customer payments has actually been refunded. No transaction IDs. No refund confirmations. No screenshots. Nothing. My customers are in the dark, and so am I.
This is not how a legitimate payment processor operates. Paystack is holding customer funds with zero transparency, charging fees on money they never paid out, and removing the merchant's only means of monitoring what happens next.
Paystack — refund the $107 in unjustified fees, and restore read-only dashboard access immediately so refunds can be verified. Until this is resolved, I strongly caution any Kenyan or African business against using this platform.

why delayed review, I recharged $100 on 25/3/25 to see how the card deposit work, they said to review my account UpTo now no feedback, you rarely respond to mails or take a long time which may affect someone's business. Process my payout and I'll be here to edit my review. my business is PTCLab
Merchant ID: 1378788 I really look forward to intergrate your service on my app but not with this kind of behavior, why accept payment yet you know getting it out is a process????

Thanks godness i never tried you. Before i went through the comment section. Your instituion is un embarassment. Payment delays for even years hehehe! Jeeez.

My payout has been under review since May 30th, 2025, and payments on behalf of my customers have continued to be processed. My lawyer has written them. If there is no positive response,in seven days I will explore all legal avenues to recover my funds and pursue damages.

Hi. If we could give minus stars I would!
When the company started we did so well in one month with good social media platforms and issued our invoicing ourselves.

Clients got their products delivered in time we build capital to buy more products.

Now with the capital we have bought new products and received new orders and at a point that last 2 weeks we been using paystack.

Only one payment of R350 was made and this was a test payment made by myself as the founder. No delivery needed to be proven.

But now we are at a brink of closure as neither I can buy or pay a supplier to get new products or courier services. I have been paying out of my
own salary to get products to clients.
I have emailed them 25 times.
Spoke to Martha , Ene , Grace and the same response.

The technical team has been approached

I have called them 15 times times this week asking for feedback.

Of all the emails I have provided proof of delivery that matches the dashboard.

So I can't understand they allow payemets once with no delivery to be proven? Now no?

This is really what made me think this may be a fraudulent company.
There is a huge revenue they are keeping of Pretty Tifins which products are already delivered and proof provided but have labelled us a drop shipping company? How?Which we have verified we are not. We received intentional payments by means of a logisits company for those products also shipped to UK, USA , nZ. But still refuse to payout. Of the products in South Africa clients have recieved their orders over 2 weeks ago! As we did so well I teamed up with my logisits provider for supplier to send to the logistics company and ship worldwide without facing customs , duty and the lazy customs we have in south Africa. It was just easier with products ready!

I really don't know what to do. Close down the company and apologies to everyone. But this is not a reliable company.

I haven't even been given an explanation why the delay and what needs to be done.
The helpline is limited and the online support page.

Everthing else is great , the payments the dashboard the invoicing system , the reliability.
But NOT ANY PAYOUT.
I REGISTERED a second company on the paystack dashboard and for verified but at this point terrified to use it!

What the point of all the features, how do we prove we are delivering products..there is not system and all the clients felt safe to speak to the support page, WhatsApp page which we invoiced on paystack and send it via.email..now?

I am here to report them as they only respond to this level.. I see when we need to go to these platforms they respond.

I have asked them yesterday the manger details, legal team anything to allow us to communicate but nothing.
But this can't be shared , why? Is this company illegal. Customers can speak to me at the founder..we got verified by instrgram few days ago as people love the products , what do we do now? Close down?
Please don't use this . It was referred to me by my web designer that it's a good system.
I don't think so . I should have done my research
WORST COMPANY EVER

DO NOT START RECEIVING MONEY ON PAYSTACK cause you won't be able to get it out. Their review process moves at a snail's pace and is super intrusive. I don't actually mind that they closed my business but they said they would refund my clients and its been three weeks and my clients are yet to receive their refunds. I don't understand a business that is associated with Stripe is a scam
Update: After seeing my review, they asked me to contact the complaints office, who at first claimed the money was sent to me ( it wasn't). This proved that there are shady practices over there. They agreed to refund my clients but it would take an additional 12 days (sigh!). Still waiting to see if my clients actually receive the refunds.

Absolutely great onboarding experience. Initially rejected, however the onboarding agent (Not sure if I am allowed to mention names) was fantastic and allowed me to explain my exact use case. After this was all cleared up, my account was activated in minutes.

Very happy indeed.

In fact if I can give below one...Their service is fast and okay just that they have been holding my money for the past 3 days all in the name of review

Me a fresh business started any sales means alot to me
Now imagine paystack hold what I have high expectation on

Very very annoying

update: they dropped my money and disabled my account and as now point out what the issue is

It is very easy to navigate and has made setting up payment and receiving payments for my business straightforward. Above all it has been smooth.

Essentially 0 support.

They withhold your money and have bot like staff that waste your time on calls.

Use their competitors.

Paystack has proven they are not ready for the Kenyan market. Disabling accounts without clear communication and withholding funds is not 'innovation'—it’s a lack of professionalism that stifles local businesses.
​If you cannot provide a reliable service or respect the cash flow of your users, you should leave the market and make space for serious entities that actually have a vision for the future of African fintech. Their current approach is a hurdle to growth, not a solution. Give us our money and exit

I had a good experience with this service

This people have held my money for 4 days now with 0 meaningful information, Paystack are now criminals. Be careful with this company. business ID 413005

Avoid PayStack like hell.
They withhold your payments even after you have delivered the goods to the buyer and provided proof.
Am going back to PayPal.

Not good anymore, The payout process is a joke . Please proceed with caution .

I’m frustrated because my funds are still pending. It has taken longer than expected. The business needs the money and it’s been withheld. I may change review if I receive my payout.

Update:
The just paid after several confrontation .

My payout haven't been paid for more than a week now

If you want depression try this company. It's a Nigerian scammers paradise. They will wait you receive money and tell you we sent to your bank account. Then as you to provide prove that you didn't receive the money? How is this even still running?

I'm a developer and I had integrated over 1599 websites and today we have started removing the integrations. These are just registered thugs.

AVOID PAYSTACK

If you want the best for your business, don't use Paystack. They will hold your business transactions for unnecessary reasons.