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Most people initially preferred IntaSend over other payment gateways because of its instant settlement model, which gave businesses faster access to their funds. Unlike platforms such as Paystack, which typically process payouts only twice a week, IntaSend allowed merchants to receive money almost immediately after a transaction was completed. This was a major advantage for SMEs and event-based businesses that rely on fast cash flow to operate, restock, or execute services in real time.

However, the recent introduction of a 72-hour clearing period per transaction has significantly reduced this advantage. Instead of batching transactions together for settlement, each transaction is now treated individually, meaning funds are released based on when that specific payment was received. As a result, if multiple transactions come in at different times, each one is held for its own separate 72-hour period.

This creates serious cash-flow challenges. For example, if a business receives 10 transactions at different times, each transaction will clear at a different time, making it difficult to plan withdrawals or meet operational needs. While withholding funds for potential chargebacks or risk management is understandable, a more efficient approach would be to isolate only the flagged or high-risk transactions and release the remaining cleared funds for withdrawal.

By holding all funds individually for 72 hours, IntaSend loses the speed advantage that originally made it more attractive than competitors. For many businesses, this change makes the platform less reliable and less practical, especially for high-volume or time-sensitive transactions where liquidity is critical

Adjust your transaction costs please

Intasend Payment Gateway is easy to setup and their interface is user friendly. I'm enjoying the how much easy it is to integrate this payment gateway on my WordPress blog.. They generated publishable and secret key quickly for and I easily used them on my blog. Thanks Intasend!

It is a seamless platform that reduce the friction of running an online market place

Their support is very promptly and helpful. I recommend the platform much.

Good service, Good experience. Would reccomend 100%

Instasend is the best of the best! I have used it for over 4 years, and I can't regret it.

Instasend is a perfect go to gateway. They have excellent customer service, quick and seemless onboarding process. My experience as a develper working with instasend is great.

Perfect and Respectful, considerate customer experience.

Hope you get in touch with Mariane; best interaction with her during the onboarding session; all within 24hrs, from sign up to first remittance.

Amazing services, simple API's, no complicated KYC hustle!

Effortless Payments with IntaSend – A Game-Changer for My Business

I’ve been using IntaSend for a while now, and what truly stands out is its simplicity. The platform is intuitive, clean, and incredibly easy to navigate—not just for me, but more importantly, for my clients. Payment processes that used to be a hassle are now smooth and straightforward, which has made a noticeable difference in how quickly and reliably transactions are completed.

My clients appreciate how seamless it is to make payments, and I appreciate how much time and energy that saves on follow-ups and clarifications. It’s clear that IntaSend was built with both business owners and customers in mind.

That said, I look forward to the day IntaSend integrates Apple Pay, Google Pay, and other mobile wallets. Expanding those options would make an already excellent experience even more inclusive and convenient for my international clients.

Keep up the great work, IntaSend—you're on the right track!

Intasend has outstandingly impacted my business. As a wordpress developer and a business owner, finding a reliable and all round payment gateway with good features isn't easy. Thanks to Intasend.

Intasend team guided me nicely on the verification process.

IntaSend is a reliable and easy-to-use platform. Payments are processed quickly, and support is always helpful. Highly recommended for businesses in Kenya.

Very poor response rate and customer service! You have to call, text, whatsapp them over and over again to get any response.

Clients paid over website yet payment kept reflecting processing and clients had already completed full payment.

Called, texted, whatsapped for days with no response.

I've been using IntaSend since 2021. They used to be a promising platform for freelancers like me. But recently, they’ve turned into a complete nightmare.

After receiving a payment from my client using their “Request Money” feature, I was immediately hit with a message saying:
"You’re seeing this message because you have one or more transactions currently under review. Once the review is done you will be able to withdraw the collected funds," and I couldn’t withdraw. That review never ended.

I contacted the support multiple times, only to be told later that my account was closed due to “suspicious activity.” No proof. No warning. Just locked out, with my funds still held.

When I asked for a refund, they introduced a surprise 2.5% refund fee, a fee that was never listed anywhere on their site or terms. They told me I’d receive my refund within 72 hours… instead, they attempted to charge the client's and my card again.

Support is useless. Delayed, scripted replies or complete silence. No escalation, no explanation, just frustration.

If you value your money, your clients, or your business reputation, stay far away from IntaSend.

This isn’t just poor service. It’s unacceptable behavior. For a financial service, transparency and reliability are non-negotiable. IntaSend has failed on both fronts.

I am completely disappointed.

Worst payment method to use, trust them at your own risk, I recived payment but they hold my money, they dont repond to messages or calls.

the customer service is top notch and reaction time is on time