pawfect4pets.co.uk Arvostelua 

I placed an order on the 5th June 2025. No confirmation email received and cannot get any feedback from the company having left messages via the website 3 times now. Also, their CHATBOT does not work and constantly says they're busy - paid £21.98 - no communication / no delivery / no one to speak to.
I think this is a scam website - BEWARE.
If Pawfect4Pets have the decency to respond to this, I will remove this review; however, I doubt I will hear anything from them !!

Great harness (purple) with my dog's name and my phone number on. Good value. Would use this company again.

Week four at the paws for pets saga .
Email received confirming bed to be returned and address given to me, told refund would be made as soon as it was received, well well seems like the emails go unanswered, emailed Friday 4th July, no response , follow up Saturday 5th of July no response , email Monday 7th of July still no response.
Reality is will I ever see my refund? It seems that they are selective to say the say the least about what they answer and when, with all honesty the product was unique in the sense that I cannot believe one of these would be sold in a shop at £79 it was dreadful.
Contact is on a when I get round to it basis and then claims emails had been sent, I now await my refund in it doesn’t appear then simple will reclaim it as a chargeback …

The Saga continues — despite many assurances of delivery within the 10 days .. the tracking number still shows that the parcel is still not up for delivery some 13 days after the order. I have been realistic in the review and can now confirm that there is no control over delivery times / dates etc.
whilst I accept this is a small company reality is that they are not in control of deliveries, have asked for a refund.. and would award zero stars but not allowed to …

Thank you for the response
The fact is I have directly emailed you on the email address shown, three times, I received a
Your item is in transit 7 days ago with no update as it should be here in 9’days I would expect an update.
As for the review being unecessary, this I would dispute .. my comments seem to be correct, you hold no stock , you get paid for items you do not have , these are then sent directly by your Chinese supplier as such no tracking information is given, whilst I admire the fact that people try and participate in business I find it hard to swallow that items are claimed to be in stock but are never delivered on time and there is no tracking .. with all honesty I would recommend that people don’t use you purely on the basis that there is a total lack of honesty in your approach .. whilst I am still waiting for a further update one can assume that the item is somewhere in the world but clearly won’t be with me in the 9’days you state as maximum

Well what can one say of placed and order and got a receipt no approx delivery date etc , I think that companies should be honest if your based in china and your products have to shipped from china then don’t masquerade as a UK company , if in fact your a UK company that uses a Chinese drop shop facility then be honest and say you don’t stock any products .
What I find incredible is that despite and email and the order being placed a week ago no one has contacted me , there is no way of canceling the order as in fact there is no one that Answers emails . We will see if and when the bed arrives if it arrives in the meantime I want to cancel my order .. which I may do as I don’t have any communication this is no way to operate a business totally dishonest

I recently bought an anti-anxiety bed for my dog which cost nearly £40.00. I’m now wishing I had read the reviews first. The bed was very poor quality, flimsy and not enough stuffing. I certainly wouldn’t recommend this company!

Placed an order on the 7th May. Had very little communication as the status of my order. Had to chase and was told their terms and conditions were 7-10 working days for delivery. It’s been 14 days since placing the order and haven’t heard a word - no email, no delivery update/tracking info. Will never use this company again. If I don’t hear anything by the end of today, I am cancelling the payment with bank.

I’m still waiting for a reply and & I ordered over 7 days ago. If no reply I’m taking this up with the bank, reviews don’t look good. Please either send me a refund or send me proof of postage.

Getting bored now waiting for this item I purchased.
No tracking info only email after I pushed to say it was in transit. Whatever that means. Is it on its way to me or you !
You need to be truthful that you’re only a third party selling site. We pay you then you order off another supplier cheaper. This to me is why it takes soooo long to get the item paid for. Really wish I’d gone elsewhere now.

I ordered 3 beds back on 10 March, first arrived after 2 weeks, then nothing. Chased and was told 2 other beds out of stock and would I take different style. Agreed and then only one further bed arrived. So currently £60 out of pocket. First bed was good but replacement poor quality.

I am still waiting on delivery of my dog bed placed March 3rd. After asking where my order was and requesting a refund I was told it was lost and another would arrive 2 days later, it didn’t arrive. After a second request for a refund I haven’t heard anything, I currently have had no dog bed and no refund.

Order number P4-60134

Refund never received through seller, I had to go through PayPal resolution to receive a refund.

Do not buy these shoes I ordered a medium-sized shoes and they sent me a size 3 witch won’t fit no dog they think a size 5 is extra large my dog is small and she’s a size 6 and when I complained, I got told I was being rude do not buy from this company

The coat I ordered was the wrong size. I returned it and eventually received a refund The coat is a good fit and looks well on dog High quality garment and recommend firm

Unfortunately I’ve had to contact PayPal regarding receiving a damaged item. Still not received a refund despite being told I would. Owner said he needed to contact the shipping company which is fair enough. I also contacted the shipping company to report the damage and received a response within 24 hours confirming they would refund the seller. Unfortunately I have had no response from the seller for 4 days now despite me messaging him. His messages do seem incredibly hostile and he did not like me mentioning Trustpilot. I’m sure he will respond to this review and blame me for something as he has done with every other poor reviews. I too have now found the identical item on Temu for 1/4 of the price. I would not have bought from this company had I seen the trustpilot reviews. Lesson learn. Will give it a few more days and then escalate to PayPal to resolve. Such a shame

Update as expected received a foul message on PayPal berating me!! Firstly Royal Mail did not deliver my goods it was a different courier so your ‘conversation’ with Royal Mail and their assurance it was not damaged when they delivered it is like fairy dust, fictitious! and secondly trust pilot will not remove this review as it is factual and correct, all the poor reviews say the same thing, it is YOU that is the problem. Time for a long hard look at yourself and maybe go to anger management! Just a friendly suggestion. Do not message me again or I will be the one reporting it to the police for harassment. Refunded finally by PayPal - I recommend anyone buying from this company use PayPal and they will support you 💯 if you have an issue. Have a great day & good luck with your business.

WOW such a lovely reply, most of which is not factual but completely expected based on the other reviews 🙈🙈🙈🙈

Great product! It arrived on time, and my cat loved it from day one. The quality is excellent.

We ordered a donut bed, biggest size and it fits our two growing pups perfectly. Came within delivery time quoted and seems good quality and very comfy they love it! Only thing I would say is it’s slightly blue tinged rather than charcoal but I cover it with a blanket so no major still very happy.Thank you.

After struggling to find a dog fleece with a zip back came across this site. Read and measured our dog as per guidance and made an order.
Little but sufficient communication ( which suits me ) item received as per postage instructions. Brilliant quality, good quality zip and a pull in which will be great for when he has a haircut so will need a bit tighter.
Would definitely look at site again for future purchases.

Our dog coat is so well made, we are extremely pleased with it. I needed one that had a extending chest, which this was, as our little Rosie had an operation. So wouldnt hesitate to recommend this company.

I bought two Medium Full Body Dog Fleece for my Cocker Spaniel.
They both fit fine, the stitching is reasonable and there are no obvious defects with the products. The fleece is relatively thick, and my boy seems comfortable wearing them.

I was wary after reading others reviews. It’s unlikely I will purchase from this company again. To be clear, this is due to the behaviour of the seller towards customers and not due to fault of the product.

The only additional comment is that I observed that the package had originally come from China, and a packaging company in the West Midlands had put another sticker over the original to send it to me via Royal Mail.

What can I say about this man that you won’t read on every single review. is the most argumentative ignorant person you would ever have the misfortune to deal with. And then as you audacity to say I was the aggressor I was the argumentative one I was the one in the wrong. Then he called me a liar because I didn’t receive an email he stated having sent. This man is in a major need of getting a customer service course. no matter what you say or do is to do you of being in the wrong maybe he should have a look in the mirror and see the real problem!!! He will obviously make up some nonsense that it was all someone else’s fault ! having now found the same item on TEMU at a 1/3 of the cost I have purchased it from there.i would advise everyone thinking of buying from this man to think twice and go to temu . I will never purchase will deal with this man again and all the feedback we get it cannot be wrong

FOLLOW ON AFTER SELLER RESPONSE as expected the seller has lied to make out he was the party who was abused absolute lies and my review is honest feedback are all 185 reviews lying!!!! You need to seek help on customer service. And coats are exactly the same quality !!

Sizes are not accurate
Ordered medium size as per sizing instructions - too small! Reordered a large and although the label stated large it was exactly the same size as the previous coat.
Emailed asking for refund - no reply!
Also costs me to return so I just didn’t bother! Will not purchase again from this company.

Further to the reply from the company - maybe if you stop being so argumentative in your responses and put your passion into providing correct and accurate products you may actually improve your business ratings ! Surprisingly if you look at majority of reviews they pretty much all say the same - so I guess the only people who are falsely representing their brand is YOURSELVES!
Stop with the arguing and improve your product

Bought our second waterproof dog coat as our puppy had grown out of the first one. Great quality, washes really well and fits lovely. We also have one for another dog, bought it last winter and still looks great.
Only gripe is the time it takes to arrive. Despatched quickly but took over a week. Could do with using a courier instead of Royal Mail so would have got 5 stars.