Recently bought a new VW t cross from VW Parkway Northampton. Josh Hunt was excellent and explained everything along every step of the way nothing was too much of a problem for him. He even came in... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Excellent service when we had an issue with our VW Golf recently purchased from Parkway Leicester. From notifying Daniel (Sales) to completion of the work everything was hassle free. Special mention t... Näytä lisää
I bought a car for my paid in full then rang for a caddy van got there. Wasted hour looking for the van it was at Kettering depot put me in maxi drove it 100yards turned round walked away so in futur... Näytä lisää
I was surprised to find that the main dealer was very price competitive for my cambelt change, they offered a water pump change for only £99 extra, which I took up. Fast efficient service and they al... Näytä lisää
Yrityksen tiedot
- Volkswagen-jälleenmyyjä
- ja myös
- Auto- ja peltikorjaamo
- Autohuolto
- Autoleasing-palvelu
- Auton korjaus ja huolto
Yrityksen kirjoittama
Showroom for new and secondhand Volkswagen vehicles with on-site servicing and repair workshop.
Yhteystiedot
Locomotive Way, DE24 8PU, Derby, Yhdistynyt kuningaskunta
- 01332 268800
- feedback@parkwayvolkswagen.co.uk
- parkwayvolkswagen.co.uk
4,4
Erinomainen
4 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
100% Quality Service
We have dealt with Pete Mandalia at Parkway VW Kettering for a number of years now. Pete is polite, knowledgeable and nothing is too much of a problem for him. Pete makes buying a car a simple, straightforward process and he had to be commended for this.
On collecting my new VW Polo today Pete took his time to explain the layout, controls and what was new compared to my previous 2017 VW Polo Beats.
I can't recommend him enough.
29. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Parkway Volkswagen
Thank you for taking the time to leave such a fantastic review. We are delighted to hear that Pete Mandalia once again provided you with the high level of service you've come to expect from Parkway Volkswagen Kettering.
Pete's knowledge, professionalism and commitment to making the car-buying process simple and enjoyable are qualities we value greatly, and we're pleased he took the time to ensure you were fully comfortable with all the features of your new Volkswagen Polo.
Your continued loyalty over the years means a great deal to us, and we will be sure to pass on your kind comments to Pete. Thank you for your recommendation, and we wish you many happy miles in your new Polo.
Kind regards,
The Parkway Volkswagen Kettering Team 🚗✨
Good Service
Booking and communication was excellent. Only niggle was going back to a manual loan car given drive an EV/Auto so took a bit of getting used to as they did not have an auto loan car, Downlaod of recall and ID5 software took two days so they were good extending the loan period.
18. syyskuuta 2026
Vastaus yritykseltä Parkway Volkswagen
Thank you for your positive review. We're delighted to hear that you found the booking process and communication excellent throughout your visit.
We appreciate your understanding regarding the loan vehicle. We recognise that moving from an EV/automatic to a manual car can take some getting used to, and we're sorry that an automatic courtesy car wasn't available on this occasion. It's great to hear that the team were able to extend the loan period while the recall and software update on your ID.5 was being completed.
Thank you for choosing Parkway Volkswagen and for taking the time to share your experience. We look forward to welcoming you back in the future.
Kind regards,
The Parkway Volkswagen Team 🚗✨
Vastaus yritykseltä Parkway Volkswagen
Thank you for your wonderful review. We're delighted to hear that you received great service from our team and that they made such a positive impression.
Your kind words and top marks are greatly appreciated and will be shared with the team. We pride ourselves on delivering excellent customer service, so it's fantastic to know we achieved that during your visit.
Thank you for choosing Parkway Volkswagen. We look forward to welcoming you back again in the future.
Kind regards,
The Parkway Volkswagen Team 🚗✨
Staff polite and provided information
Staff polite and provided information. The video you emailed was very helpful.
17. syyskuuta 2026
Vastaus yritykseltä Parkway Volkswagen
Thank you for your positive review. We're delighted to hear that you found our team polite, informative and helpful throughout your visit.
It's also great to know that the vehicle health check video was useful and helped keep you informed about the work being carried out on your vehicle. We believe clear communication is an important part of delivering excellent customer service.
Thank you for choosing Parkway Volkswagen and for taking the time to share your experience. We look forward to welcoming you back in the future.
Kind regards,
The Parkway Volkswagen Team 🚗✨
Excellent service and communication all…
Excellent service and communication all round
16. syyskuuta 2026
Vastaus yritykseltä Parkway Volkswagen
Thank you for your wonderful review. We're delighted to hear that you received excellent service and communication throughout your experience with Parkway Volkswagen.
Providing clear communication and a high standard of customer care is something we strive for every day, so it's fantastic to know our team delivered this for you.
We truly appreciate your feedback and thank you for choosing Parkway Volkswagen. We look forward to welcoming you back again in the future.
Kind regards,
The Parkway Volkswagen Team 🚗✨
Service agent was efficient and…
Service agent was efficient and helpful, and brought the car round to the door for me.
16. syyskuuta 2026
Vastaus yritykseltä Parkway Volkswagen
Thank you for your kind review. We're delighted to hear that our Service Advisor provided an efficient and helpful experience during your visit.
It's great to know that the extra touch of bringing your vehicle round to the door made a positive difference. We pride ourselves on delivering convenient and attentive customer service, so your feedback is very much appreciated.
Thank you for choosing Parkway Volkswagen. We look forward to welcoming you back again in the future.
Kind regards,
The Parkway Volkswagen Team 🚗✨
Very happy
Very happy.
Dropped of car and contacted when finished. Mechanic called with updated status.
16. syyskuuta 2026
Vastaus yritykseltä Parkway Volkswagen
Thank you for your wonderful review. We’re delighted to hear that you were very happy with your experience at Parkway Volkswagen.
Keeping our customers informed throughout their vehicle's visit is very important to us, so it’s great to know that the updates from our technician and the notification when your car was ready were helpful and reassuring.
We truly appreciate your feedback and look forward to welcoming you back again in the future.
Kind regards,
The Parkway Volkswagen Team 🚗🔧
Josh was a huge help start to finish
Josh was a huge help start to finish - couldn’t recommend enough!
12. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Parkway Volkswagen
Thank you for your fantastic review. We’re delighted to hear that Josh was able to support you throughout the entire process and make your experience such a positive one.
Providing excellent customer service from start to finish is what we strive for, and it’s wonderful to know Josh delivered this for you. We’ll be sure to pass on your kind comments to him.
Thank you for your recommendation and for choosing Parkway Volkswagen. We look forward to welcoming you back in the future.
Kind regards,
The Parkway Volkswagen Team 🚗✨
Vastaus yritykseltä Parkway Volkswagen
Thank you for your feedback. We're delighted to hear that your experience at Parkway Volkswagen was a positive one. It's great to know that the issue with the key battery was resolved immediately by our salesperson. Providing prompt and efficient service is something we pride ourselves on, and we're pleased that this was reflected in your visit.
We appreciate you taking the time to share your experience and look forward to welcoming you back in the future.
Kind regards,
The Parkway Volkswagen Team
Louise sold me a beautiful VW T-Roc
Louise sold me a beautiful VW T-Roc. The whole experience ran extremely smoothly and I cannot recommend Louise and the team enough!
23. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Parkway Volkswagen
Thank you for your wonderful feedback. We're thrilled to hear that Louise made the process of purchasing your beautiful VW T-Roc such a positive experience. Providing a smooth, stress-free journey for our customers is exactly what we strive for, and it's fantastic to know Louise and the team delivered that for you.
We truly appreciate your recommendation and wish you many happy miles in your new T-Roc. We look forward to welcoming you back to Parkway Volkswagen in the future!
Kind regards,
The Parkway Volkswagen Team
Frustrating and scarry!
Took my van in at 8am shape! 4pm received health check no notifications or update of MOT. Health check implied in big red markers i needed to spend 2500 immediately !! Kinda implied or least made me feel my van failed its mot and i now in a total panic about how im going to raise such money. Then notified a hour later whilst in super stressed zone ..i get told Its passed it MOT with no concerns. When i went to pick up no one available to discuss the findings and potential 2500 Bill!! So hears my feelings , questions is that just a tactic to get u to spend money? ..it certainly scarred me and had i been a bit more vulnerable i may been taking a loan out right now!! Surely a more less stressful approach is possible?? How about ...Oh hello good news your van passed its mot, however we have spotted potential issues which may need addressing down the line ...let me explain!! Be interesting to see whst my mechanic says about the feedback and charges..if right ill happily note it hear but as an example new battery ? (had no issues by the way) quoted 546 pounds ..most expensive i can find on line is 250..
more honesty and better feedback to the customer is needed!
So no due to review you prevent me from viewing the health check . . and that not a touch suspicious?
23. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Parkway Volkswagen
Thank you for taking the time to share your feedback. We're pleased to hear that your van passed its MOT, but we're very sorry to learn that the communication surrounding your vehicle health check caused you unnecessary stress and concern.
We understand how worrying it can be to receive a report highlighting significant recommended work before receiving confirmation of the MOT outcome. Your comments regarding the timing of the communication and the lack of opportunity to discuss the findings with a member of the team are valuable, and we appreciate you bringing this to our attention.
The vehicle health check is intended to identify items that may require attention now or in the future, helping customers make informed decisions about maintaining their vehicle. However, we recognise that the way this information was presented left you feeling anxious and uncertain, which is certainly not the experience we want our customers to have.
We take your concerns seriously, particularly regarding the clarity of the recommendations and the quoted repair costs. We would welcome the opportunity to review your experience in more detail and discuss the health check findings with you, ensuring that any recommendations and associated costs are fully explained.
Thank you again for your honest feedback. It helps us identify areas where we can improve our communication and customer experience.
Kind regards,
The Parkway Volkswagen Team
Provide your feedback on BizChat
Everything was really good
Everything was really good staff was friendly and helpful great communication really good experience
12. syyskuuta 2026
Vastaus yritykseltä Parkway Volkswagen
Thank you for your wonderful feedback. We're delighted to hear that you had such a positive experience with us at Parkway Volkswagen. It's great to know that our team was friendly, helpful, and kept you well informed throughout your visit.
Providing excellent customer service and clear communication is very important to us, so we're pleased this was reflected in your experience. We truly appreciate you taking the time to share your comments and look forward to welcoming you back again soon.
Kind regards,
The Parkway Volkswagen Team
Northampton Branch. Made The Sale? Now You're Dead To Us
Ill stipulate that this is with regards their Northampton branch.
As soon as you've made a purchase, as soon as the keys are in your hands - you might as well be dead to them. First time they sold us a lemon, they changed it, minimal hassle, but still a hassle. Like for like swap, different colour. Meh.
Wife has now just got a top of the line new Golf R, christmas lights on the dashboard - "Sorry, its a 5 day SLA to respond to complaints". So she can't get to work as a contractor, so thats the day rate gone. Cant get the kids to school, so now we're sitting in taxis with them both ways - two different schools, £45 a day in taxis - its already been in THREE times to have various sensor faults checked and "Dont know what you're talking about love, we couldnt recreate the fault". Oh, well you must have sat in the car for less then 14 seconds then 'mate'.
Ill say it again. New business, new car, new customer - heres the red carpet sir and madam. Already bought from us and dont have a Multi Platinum Gold Engraved Super Service Ultimate Customer Care Package (costing more than 15 annual services)? Naw, shame. Back of the queue numpty. See you next month.
21. syyskuuta 2026
Oma-aloitteinen arvostelu
Went for oil change and inspection…
Went for oil change and inspection services. The service light was not reset, didn't even get a car wash, unwelcoming staff.
Edited
I didn't got any car wash at all i even showed this to their manager who confirmed the car hasn't been washed
12. syyskuuta 2026
Vastaus yritykseltä Parkway Volkswagen
Thank you for taking the time to share your feedback. We're sorry to hear that your recent visit did not meet the high standards of service we aim to provide.
We understand your disappointment regarding the service light not being reset, the vehicle presentation not meeting your expectations after the wash, and the unwelcoming experience you felt from our team. Customer satisfaction is extremely important to us, and we regret that we fell short on this occasion.
Your comments have been noted and will be shared with the relevant management team so that they can review the concerns raised and identify any areas for improvement. We would appreciate the opportunity to discuss your experience further and work towards restoring your confidence in our service.
Thank you again for bringing this to our attention.
Kind regards,
The Parkway Volkswagen Team
Brought a new car at Parkway Volkswagen…
Brought a new car at Parkway Volkswagen Northampton and Harrison was amazing! Made the process so smooth and made it exciting for me to buy the car, any questions or concerns who went away and got the answers and was so reassuring! I would definitely go back and get my next car from there! Thank you for making a nervous girl trust and love a car again!!
21. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Parkway Volkswagen
Thank you for your fantastic review. We're delighted to hear that Harrison made your experience of buying a new car from Parkway Volkswagen Northampton such a positive one.
It's wonderful to know that he helped make the process smooth, enjoyable, and exciting, while ensuring all your questions and concerns were answered along the way. We understand that purchasing a car can feel daunting, so it's especially rewarding to hear that Harrison's reassurance and support helped you regain your confidence and excitement about driving again.
Your kind words mean a great deal to us, and we'll be sure to pass your feedback on to Harrison. We truly appreciate your recommendation and look forward to helping you with your next vehicle when the time comes.
Enjoy your new car, and thank you for choosing Parkway Volkswagen Northampton!
Kind regards,
The Parkway Volkswagen Team
Job done on time and with clear…
Job done on time and with clear description of everything
11. syyskuuta 2026
Vastaus yritykseltä Parkway Volkswagen
Thank you for taking the time to leave your feedback. We're pleased to hear that your vehicle was completed on time and that our team provided a clear explanation of all the work carried out.
We pride ourselves on delivering efficient service and keeping our customers fully informed throughout their visit, so it's great to know this was reflected in your experience.
We appreciate your recommendation and look forward to welcoming you back to Parkway Volkswagen in the future.
Kind regards,
The Parkway Volkswagen Team
Marcus is a very professional salesman
Marcus is a very professional salesman. He is very polite and knows his product extremely well. Both myself and my wife have dealt with VW for many years, and have always had good experiences with them. If you want a good deal, provided by someone who knows his job, just ask for Marcus.
20. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Parkway Volkswagen
Thank you for your wonderful feedback and for your continued loyalty to Volkswagen over the years.
We're delighted to hear that Marcus provided such a professional and knowledgeable service. His commitment to understanding our products and ensuring customers receive the right advice is something we greatly value, and it's fantastic to know that this helped make your experience a positive one.
Your recommendation means a great deal to us, and we'll be sure to share your kind comments with Marcus. We truly appreciate both you and your wife's continued support and look forward to assisting you again in the future.
Kind regards,
The Parkway Volkswagen Team
Parkway Tiguan Software Update and Service
We visited VW Parkway as part of our service plan and were looked after efficiently. We were asked to bring in our car for a software update which Wouk take 24 hours so Parkway had the car for two full days. We were given an electric 3Di GT as a courtesy car which was nice to experience. Our car was washed and ready when we went to pick it up.
10. syyskuuta 2026
Vastaus yritykseltä Parkway Volkswagen
Thank you for taking the time to share your experience. We're delighted to hear that you were looked after efficiently during your visit as part of your service plan.
It's great to know that the software update was completed smoothly and that you enjoyed the opportunity to experience the ID.3 GTX courtesy vehicle while your car was with us. We're also pleased that your vehicle was washed, prepared, and ready for collection as promised.
We truly appreciate your feedback and look forward to welcoming you back to Parkway Volkswagen in the future.
Kind regards,
The Parkway Volkswagen Team
Annual Car Service Day…
Vey helpful all the way through kept me posted as to what was going on during the day . Full marks fully deserved.
9. syyskuuta 2026
Vastaus yritykseltä Parkway Volkswagen
Thank you for your fantastic feedback. We're delighted to hear that you found our team helpful throughout your visit and that we kept you updated on the progress of your vehicle during the day.
Providing excellent communication and ensuring our customers are fully informed is something we strive for, so it's wonderful to know this contributed to your positive experience.
Your kind comments and "full marks" mean a great deal to us. We truly appreciate your support and look forward to welcoming you back to Parkway Volkswagen in the future.
Kind regards,
The Parkway Volkswagen Team
The experience of coming to Parkway was…
The experience of coming to Parkway was very easy, Staff polite & knowledgeable Thanks 👍
9. syyskuuta 2026
Vastaus yritykseltä Parkway Volkswagen
Thank you for your kind feedback. We're delighted to hear that you found your experience at Parkway straightforward and enjoyable. Our team takes great pride in providing a friendly, professional, and knowledgeable service, so it's wonderful to know this was reflected in your visit.
We truly appreciate you taking the time to share your experience and look forward to welcoming you back again in the future.
Kind regards,
The Parkway Volkswagen Team 🚗👍
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