Bristol Airport Arvostelua 

Absolute horror show in the multi storey car park, booked months in advance, turn up driving around for 30 minutes waiting for a space to become available, new method of parking also allowing anyone into the multi storey so assume they can just park and pay now, green lights over multiple bays to show empty bays but cars parked in them, obviously a money grab from Bristol airport, looks like they have the new section meet and greet only, well be cancelling future bookings and using alternative parking.

Very disappointed with the car parking. Feel it is very expensive, £115 for 2 days and then when my flight is 40 minutes delayed they enforce another £15 fee to lift the barrier with no receipt available. Lack of information and direction. I park and fly for work all the time and won't be using this airport again.

Used PARK SPHERE SERVICES LTD aka MEET AND GREET BRISTOL. The driver walked in off the road late, after several unanswered calls, with no identifying markers (uniform, name badge, company card etc) and only had our reg number as a note on his phone. Collection is where the main issues arose. Our flight was delayed, meaning I missed my pick-up time by less than 2 hours. Because of this I was told that I had to pay a late fee of £20 before they would release my car. I had paid for the late fee protection (which covers you up to 12 hours lateness). I paid the late fee as it was 1am and was not going to argue when my wife and 8 month old son were stood in the cold. Car arrived, again driver looked unprofessional, and was filthy inside, and had the dash cam unplugged! I checked the footage and it was disconnected the moment they collected the car. Called up to complain about the late fee, was told I would get a full refund, but this never happened.

I left my car and key here at 4.30am on the 13th June in perfect condition. I arrived back at 12.30am to collect it to be told it had a puncture. I said honestly, and you couldn’t have done anything before now? They said it was punctured when they went to move it, which was 15 minutes after I parked (apparently?). So for 10 days it sat there. The car was in their care, they had the key and my phone number but didn’t try to contact me to get authority to get it sorted for my return. Nice present for me at 1am. I had to replace the tyre at a cost of £150 which was really annoying as the tyres were new in February and only done 500 miles. I tried to claim this back from Bristol Airport Parking but they said it could not be proven the puncture happened in their care, which is ridiculous as the car has pressure sensors which inform you of pressure loss immediately and that did not happen. The problem happened in their care so they should accept that and pay the costs. My advice, don’t park here, they don’t look after your car!!

The Silver car park is a joke. The flight to Bristol has been cancelled due to weather conditions. Guess who doesn't care about it? Everyone except me. Ryanair - you will have a free plane ticket 3 days from now. (Don't care about hotels or food; you are on your own in a different country.) Silver car park? No, you can't extend your stay. Just come back and pay the same amount for 3 days as you paid for 14 days of your holiday. All that leaves you with is hundreds of pounds over what you wanted to spend on your holiday!

Parked my car in silver zone for 5 days and came back to my passenger side window and an overhead compartment both left wide open in my car.

Reported it as soon as I saw it before I left the car park, and had nothing back even though I was told a case would be opened to investigate this.

I reported it again a week later, to which I was told the following:

"sorry that your window was left open, however your car is kept within a safe and secure car park and there has been no breach of this service. We are sorry that we have not met the high standards we wish to provide our customers, however, on this occasion we will not be able to offer compensation for the inconvenience you experienced.".

Absolutely disgusting customer service, they couldn't give less of a toss about the issue. You pay eye gouging money just to have a stranger who doesn't care drive your car and then leave it unsecured.

Will not be using this car park again. Awful.

Parked my truck in the Silverzone and logged the milage , when I picked my truck up 51 miles had been added and dash cam disarmed and damaged , I believe they know my vehicle had been used but they are short of calling me a liar , in the hands of the police

Bristol Airport Silver Zone parking transport is a nightmare. This bus service is not acceptable. This is the start of your holiday that you have worked for all year and its disgusting. Herded onto a bus, as many as they can pack in. Rude drivers that drive like maniacs and forget that a lot of the people are standing, hanging on to luggage and trying not to get thrown all over the bus. When we returned from Funchal, Madeira on Monday 7th July 25, the driver was obviously in a bad frame of mind. Drove like a maniac and was braking so hard several people at the back of the bus nearly falling over. This is totally unacceptable and needs a total change.

I used Park Shere Services Ltd. They returned my car with the dash cam disconnected and fiddled with my entertainment system. My concerns are, why did they feel the need to disconnect the dash cam, what were they hiding?????
My advice is if they are doing that there must be something dodgy going on. Be aware if you take the risk of using them.

Paid for 6 days parking - used 6 hours due to flight cancellation.
We can't have a refund despite only using 6 hours of our 6 day parking in the multi-story.
I will try and recover via insurance. Edited to add - Insurance rejected our claim due to an exclusion of consequential losses. I asked nicely if the airport would consider a gesture of goodwill as we paid more than £120 for six hours parking, but they refused. It seems like very sharp practice to do this.
We won't use Bristol Airport again.
Update November 2025 - the Airport refunded me just over £100 with a sneering grudging email after I took them to small claims court - they paid before the hearing.

Absolute horror show, collected car no uniform or ID. Upon arrival to collect car home waited over an hour just to be told already collected! Absolute shit show of a company

What a complete p take !!!! The parking cost more than my flight !!!! In fact the online website is do absolutely rubbish it wouldn’t let me pre book - Never use these crooks !!!! Total wripp off !!! Go to just park - there are loads of cheaper parking options - this is on the verg of a scam

Silver zone parking is a joke!

We’ve used these for many years and never had a problem, but the last few years it’s got busier and busier, there’s always a que (either end) and today (after our flight back ) we waited in a queue so long it took 40 minutes to get on the bus…there’s just not enough buses for the amount of people!

I used the Meet & Greet parking service GLD1 Trading, all the logistics went well and no issues noted, until...

I reviewed my dashcam footage as I'm genuinely interested in the logistics and saw that the driver taking my car from the airport to the staging place unplugged my dashcam (Alarm bells going off but no proof!), the journey from the staging point to the Farmers field, no issues.

The driver who brought my car from the farmers field back to the staging post wasn't bright enough to unplug the dashcam, I watched him do overtakes and drive up to 98mph along a country road! My car doesn't do much more than that anyway.

What do you think they do with the Jaguars, BMWs, Mercs and your car when they bring them back?

I did complain to the comparison website I used, they said they take it seriously and have forwarded my complaint to the company who will investigate, I haven't heard from them at all.

I won't be using them again and will even pay more for onsite parking now.

Bristol airport parking is a rip off. Just went to pick up my wife from a flight that was delayed slightly - parking cost £18.

Parking at bristol airport is vastly overpriced iv parked at London Manchester birminham cardiff & Exeter and never paid as much as you do at bristol. I will not fly from here again.

Very poor. In 50 years I have never come across such a pointless airport parking system. It creates queues and delays that you don’t get if you just park. Nothing on booking to say they will be driving your car. I am not having a youth choose to race my car around car parks.

I used Bristol Airport’s Silver Zone Parking on 14th June and had one of the most frustrating and disappointing customer experiences I’ve ever encountered.

When I returned from my trip, I discovered visible damage to my car. I immediately tried to report it on-site, as required by their own terms and conditions — which state that any issues must be reported before leaving.

Instead of support, I was refused help multiple times:
• I was passed from one staff member to another.
• I showed photos of the damage, taken in the car park, to staff at the counter.
• I asked to speak to a manager and was denied.
• Two men told me I had to report it online — which directly contradicts their policy.

I even called the airport from the car park while still on-site, and was told again that no report would be taken.

Later, my formal complaint was dismissed, with the excuse that I hadn’t reported the damage in time — even though I tried to, and staff actively prevented it.

I was calm, not abusive, and made every effort to follow procedure. I have photo evidence and phone call records to support this. Yet I’ve been left with a damaged car, no resolution, and no accountability from Bristol Airport.

This experience has caused me financial stress and wasted time, and it’s clear the system is designed to protect the business — not the customer.

I urge you not to book with them. If anything goes wrong, don’t expect help. You’ll be left out of pocket and dismissed.

Dreadful. I arrived 12 hours early after moving to an earlier flight. Notified these clowns, but when I collected my car, I had to wait 45 minutes for them to fetch my car from the lockup. I am expecting a pro rata refund from them, but they are dragging their feet. Opening a dispute with my bank, as I refuse to be scammed.

Unable to contact the company on the night of drop off at 2.30 am, had to find another car park. Went to the airport tavern who were amazing. I have written to the Director of the company who has not replied. No email address to complain.