The worst customer experience I’ve ever had. I bought a hoodie and pants separately in what was supposed to be the same color, but when they arrived, the colors didn’t match at all. Since the p... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Copilot said: I still absolutely love the Pangaia brand and have bought pretty much everything they make. After a negative experience with Customer Service, I recently had to contact them again to... Näytä lisää
Yritys on vastannut
Love dealing with Pangaia customer service! So professional and willing to help! Also like the new points system, specially the fact it accumulated all the points from the previous purchases! Which h... Näytä lisää
I've been a fan of this brand for a while and have accumulated quite a collection of their clothes. Even after several years, my t-shirts still look as good as new. I own a few tees with the divers' p... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Vaateliike
- ja myös
- Lastenvaatekauppa
- Muotisuunnittelija
- Ulkoilu- ja urheiluvaatekauppa
- Ulkoiluvaatteet
- Vaate- ja kangastehdas
Yrityksen kirjoittama
PANGAIA is a materials science company bringing problem-solving innovations to the world through premium lifestyle products and experiences. Sciences. Purpose. Design. #SustainableMaterials #EcoFriendlyClothing #EnvionmentallyFriendlyClothing #RecycledMaterials #InnovationFashion #Tracksuits #Hoodies #TrackPants
Yhteystiedot
Yhdistynyt kuningaskunta
- https://pangaia.com/
- pangaia.com
3,4
Keskitasoinen
1 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 96 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The company has very priority attitude towards each customer a very priority…
The company has a very priority attitude towards each customer. My delivery was delayed not through their fault, but by the courier company in Bulgaria. So the return period for one of my items expired. I wrote to them and they understood my situation very quickly. They allowed a return and were very responsive during all our communication. I will continue to be their customer. Great support by Alex.
And their materials are of exceptional quality.
28. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PANGAIA
Hi Delyana,
Thank you so much for taking the time to share your experience! We’re really glad to hear that Alex and our team could help resolve the situation and make the return process smooth, even with the courier delay. It’s wonderful to hear that our materials and overall support met your expectations and your kind words really motivate us to keep doing our best for every customer!
Team PANGAIA
Easily the worst clothing online shop I…
Easily the worst clothing online shop I have experienced in that price category.
I wasn’t sure if I shopped at temu or alibaba or an actual premium company.
The package was fully ripped apart and obviously packaged/used multiple times.
The clothes themselves were completely dirty and the packaging of them fell apart aswell.
Overall terrible experience and I will never order from that company again.
Their „peppermint“ oil was nowhere to be found. The clothes stank and were dirty as hell.
20. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PANGAIA
Hi Imina,
We’re very sorry to hear about your experience and truly appreciate you bringing this to our attention. This is certainly not the standard we aim to uphold. We take packaging, product quality, and order accuracy very seriously, and it’s disappointing to hear that we fell short in your case.
We would love the opportunity to make this right. Could you please provide your order details in response to the information request that would have been sent over? Once we have this, we’ll work to address the situation and ensure a satisfactory resolution.
Team PANGAIA
I had a great experience with this…
I had a great experience with this company. The response time was excellent, and every interaction with their customer service team was prompt, courteous, and completely professional. They made the entire process smooth and stress free. Based on the level of service I received, I would highly recommend buying from them.
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PANGAIA
Hi John,
Thank you so much for your wonderful feedback! We’re so delighted to hear that our customer service team made your experience smooth and stress-free. Providing prompt, courteous support is something we take pride in, so it’s fantastic to know it made a difference - we truly appreciate your recommendation!
Team PANGAIA
Regular satFrom Great Experience to Total Disappointmentisfaction - Missing Items, Poor Customer Service and Still No Refund
I shop at Pangaia regularly and I’m always satisfied. *****I shop here often and recently I even wrote a positive review, BUT I must have jinxed it. My last purchase was a DISASTER. I ordered matching tracksuits for myself and my daughter. The adult set arrived complete, but for the children’s set I only received the sweatpants. No message from Pangaia, nothing. So I emailed them asking why they only sent the sweatpants. The response I got was an automated message about a refund for the sweatshirt. I wrote back saying I don’t want a refund, I want them to send me the sweatshirt, and I’m not going to pay shipping again for their mistake. In their reply, they started claiming the sweatshirt was out of stock. I should point out that it was in stock, it could still be purchased again, and even now (almost a month after the order) it is still available.
So I decided to return the entire order. I refused to pay return shipping because no one informed me in advance that they wouldn’t send the full order, so it wasn’t my fault. After several emails, I forced the support staff to issue me a return label. I properly returned the package. Now it’s been 11 days since they received the returned shipment. I still haven’t received my money back. I emailed them AGAIN and got another automatic refund notification—the same one that should have been sent 11 days ago.
I AM EXTREMELY DISAPPOINTED WITH WHAT HAS HAPPENED TO PANGAIA. I USED TO LOVE SHOPPING HERE AND EVERYTHING MADE SENSE. NOW I AM DISGUSTED BY THEIR APPROACH AND THE WHOLE EXPERIENCE HAS BEEN A COMPLETE WASTE OF TIME. DISGUSTING.
24. helmikuuta 2026
Vastaus yritykseltä PANGAIA
Hi Karolina,
We’re so sorry to hear about your experience and appreciate you bringing this to our attention.
We’d like to clarify that we do not charge for return shipping, and a prepaid return label is provided in such cases. Based on our records, there may be some confusion as the order number referenced in your review does not match the details we currently have on file.
To help us investigate this properly and resolve things for you as quickly as possible, could you please confirm your order number directly with our support team? Once we have the correct information, we’ll be happy to escalate this and ensure it’s reviewed as a priority.
We’re here to help and look forward to getting this sorted for you.
Team PANGAIA
Refuse to issue a return despite parcel lost by shipping agent nearly 3 months ago
Edit: a couple of days after my public review of the brand, they issued the refund.
———
Ordered two items three months ago. Never arrived. The issue is not PanGAIA but UPS, who lost the parcel. However, despite multiple requests, Pangaia is still holding my money and refuses to issue a refund. They say they are waiting to hear back from UPS. Super disappointed with the brand.
28. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä PANGAIA
Hi Sophie,
We’re sorry to hear about your experience and understand how frustrating a delayed or lost parcel investigation can be.
In cases where a shipment is reported as lost by the carrier, an investigation must first be completed with the shipping provider before a refund or replacement can be issued. This is a standard process and ensures the issue is resolved correctly.
We are not withholding funds, but rather following the required procedure while awaiting confirmation from the courier. We do our best to keep customers updated throughout this process.
If you haven’t received a recent update, we kindly ask that you contact our support team directly so we can review your case and provide the latest information or escalate this for you if needed.
We appreciate your patience and are here to help resolve this as quickly as possible.
Team PANGAIA
Very fair and professional customer service from PANGAIA
PANGAIA handled my case in a very professional and fair way. I contacted them about a quality issue with a hoodie and pants, and even though the items were bought about a year ago and I no longer had the receipt, their customer service was kind, responsive, and solution oriented. I really appreciated the way they approached it. Great support from Alex and a very positive experience overall.
13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PANGAIA
Hi Klemen,
Thank you so much for your kind words! We’re thrilled to hear that your experience with our team, and specifically Alex, was positive!
At PANGAIA, we always aim to be fair, solution-oriented, and supportive, no matter the situation, so it’s wonderful to hear that reflected in your experience.
We really appreciate you taking the time to share your feedback and hope you enjoy your hoodie and pants for many more years to come!
Team PANGAIA
Vastaus yritykseltä PANGAIA
Hi Fay,
We’re really sorry to hear your order didn’t arrive, that’s definitely not the experience we want for our customers! Please contact our Customer Service team so we can look into this immediately and get it resolved for you.
Thank you for bringing this to our attention.
Team PANGAIA
Great customer service from Alex
Great customer service from Alex. Resolved my issue fairly and really good communication.
3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PANGAIA
Hi Joey,
Thank you so much for your kind review! We're really pleased to hear that Alex was able to resolve your issue and provide clear communication throughout the process. It's wonderful to know Alex made a positive impression, and we truly appreciate your feedback!
Team PANGAIA
Pants too short even size XL.
27. tammikuuta 2026
Vastaus yritykseltä PANGAIA
Hi Pedro,
Thank you for sharing your feedback.
We’re sorry to hear that the fit didn’t meet your expectations. Fit can vary depending on style and cut, and we always recommend checking the size guide provided on each product page before purchasing.
If the item is unworn and within the eligible return window, our customer support team would be happy to assist with a return or alternative option. Please feel free to reach out so we can help.
Team PANGAIA
Terrible customer service, confusing refunds, and disappointing quality :(
I’ve had one of the most frustrating shopping experiences of my life with Pangaia, and unfortunately, it has happened repeatedly.
Originally, I placed an order and returned most of the items. I selected a gift card refund because I planned to reorder in a different size.
Later, I placed a second order and paid partially with that gift card and partially with my credit card. This time, I explicitly selected a refund back to my original payment method (cash refund), because after all the issues I had already experienced, I didn’t want store credit anymore.
Instead, Pangaia refunded only the portion I paid via card and forced the rest into store credit again. After weeks of delays, I was told they “couldn’t refund in cash” and that this was their policy. I never agreed to this, and it felt like my money was being held hostage in the form of store credits...?
Ok, I got this card, so I need to spend it, right? So I decided to try ordering again using the store credits (because I had no choice).
My gift card was supposed to be worth €99 / $105, but when applied at checkout, it only deducted €88! On top of that, my order total was supposed to qualify for free delivery (I ordered two pieces which price was above €175 in total). Yet free shipping didn’t apply (because I used a gift card! Which is my money!) and I was still charged extra shipping fees.
So now I’ve lost:
- €12 of gift card value
- plus €7 in shipping fees
for absolutely no valid reason.
Even worse: the product quality is extremely disappointing for the price point. Jeans lost color and shrank after one wash. Fabric feels fragile and stains do not come out properly, if you have any, so you need to be extremely careful while wearing. Overall quality does not match the “premium” branding at all...
Pangaia has great marketing, but the reality is: confusing policies, inconsistent refund handling, unreliable checkout behavior, and overpriced clothing that doesn’t hold up. I genuinely regret how much money I’ve spent here.
Would not recommend.
13. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PANGAIA
Hi Sofia,
Thank you for sharing such detailed feedback. We’re truly sorry to hear how frustrating this experience has been, and we understand why this would be disappointing.
To clarify, refunds are always issued back to the original payment methods used at checkout. When an order is paid partially with a gift card or store credit and partially with a card, refunds are automatically split accordingly. This policy is outlined during the process, but we appreciate that it may not have been communicated clearly enough in your case.
Regarding the gift card value and shipping charges, this does sound like something we’d want to review more closely, as gift cards should retain their full value and should not affect free shipping eligibility when order thresholds are met.
We’re also sorry to hear that the products didn’t meet your expectations in terms of durability. While care instructions are designed to preserve fit and colour, we recognise that your experience did not align with what we intend for our garments.
If you’re open to it, we’d really like to re-review your case in full. Please reach out to our Customer Care team so we can look into the refunds, gift card balance, shipping charges, and product concerns altogether.
We appreciate you taking the time to leave this feedback, as it helps us identify where improvements are needed.
Team PANGAIA
Disgusting customer service
Extremely poor customer service and product quality.
I purchased five Pangaia tracksuits, and every single one has either shrunk significantly or ripped after minimal wear. The quality is clearly substandard and faulty.
I contacted Pangaia to raise a complaint, and they confirmed in writing that they would refund all five tracksuits. I was initially pleased with this resolution and thought it reflected good customer service. However, they only provided two return labels for three of the items. I returned the items using the labels provided and followed up to ask when I would receive the remaining labels.
At that point, Pangaia informed me that they had changed their mind and would no longer honour the agreed refund. Even worse, they are now refusing to refund the three items that I have already sent back to them.
I am genuinely shocked that a large clothing brand would agree to a refund, accept returned goods, and then withdraw the resolution. I have received only generic, automated responses since raising this issue.
I also know several other people who have experienced the same problems with Pangaia tracksuits, which suggests a wider quality issue that the company is unwilling to acknowledge or take responsibility for.
Based on my experience, I would strongly advise others to avoid purchasing from this brand.
13. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PANGAIA
Hi Heidi,
Thank you for taking the time to share your feedback. We’re sorry to hear that you’re disappointed, however we do need to clarify a number of important points for accuracy.
The orders referenced in your review were placed in early 2024 and are now well outside the statutory return and refund timeframes under the UK Consumer Rights Act. As such, we are not legally able to process refunds for historic orders where the eligibility period has long since passed.
In relation to your contact with our support team, we did initially discuss return options in good faith. However, upon further review of the order dates and return eligibility, it became clear that a full refund could not be honoured under consumer law or our published returns policy. This was communicated to you once the correct assessment had been completed.
We would also like to clarify that refunds can only be issued for items that are returned in accordance with the agreed process and within the applicable timeframe. Where returns are incomplete, outside policy, or not eligible under consumer legislation, refunds cannot be processed.
We understand that this may not be the outcome you were hoping for, but we must apply the same legal and policy standards consistently for all customers.
If you believe there is specific documentation or information we have not yet reviewed, we encourage you to contact our customer support team directly so this can be looked into further.
Team PANGAIA
Mensurations incorrectes, retour compliqué, service client excellent
Les mensurations affichées sur le site ne correspondaient pas au produit reçu (notamment pour la doudoune que j’ai commandée). Le retour a aussi été compliqué, avec plus de 10 jours de délai. En revanche, le service client est excellent, très réactif et a bien pris en charge la situation.
12. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PANGAIA
Hi Theo,
Thank you for taking the time to share your feedback. We’re sorry to hear that the measurements did not fully match your expectations and that the return process took longer than anticipated. We appreciate your patience while this was being resolved.
We’re pleased to hear that our customer service team was able to support you effectively and address the situation. Your comments regarding sizing and returns have been shared internally as we continue working to improve both product information and the customer experience.
Team PANGAIA
I’m appalled by this company
I’m appalled by this company! The customer service is non existent! I bought something that ripped as I was trying it on! I sent multiple emails and no response whatsoever, so I’m escalating this matter with my bank now. Stay away. The quality is so poor it’s worse than primark and it’s a total greenwashing as it’s all cheap polyester…. But the worst part is basically them trying to scam you and not giving you your money back
5. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PANGAIA
Hi Anna,
We’re sorry to hear that you’re disappointed. We’d like to clarify that our customer support team did request additional information from you in order to investigate and assist with your concern, but this information was not provided.
Without the requested details, we’re unfortunately unable to assess the issue or offer a resolution. We always encourage customers to complete the requested steps so we can help as efficiently as possible.
If you’re still experiencing an issue with your order, we invite you to please reach out to our customer service team directly so this can be reviewed properly.
Team PANGAIA
PANGAIA makes you feel good.
The hoodies and track pants not only look great, they feel incredibly comfortable. The quality of the products is consistently good. The customer support team also responded to all my needs promptly and to my complete satisfaction—extremely charming. Our family loves PANGAIA.
5. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PANGAIA
Hi Christoph,
Thank you ever so much! We’re very delighted to hear that your whole family is enjoying our products and that our customer support team made your experience even better. Knowing that our hoodies and track pants bring comfort and joy is exactly why we do what we do!
Team PANGAIA
great and very quick response from…
great and very quick response from customer service. also product is of high quality. ease of return process
6. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PANGAIA
Hi Erickson,
We really appreciate you taking the time to leave this feedback! It’s great to hear you found our customer service fast and helpful, and that you’re enjoying the quality of your products.
Thanks for highlighting the ease of returns, we aim to make things as simple as possible for our customers!
Team PANGAIA
Speedy Turnaround
Thanks to the assistance of Alex with Customer Service, I was able to have my issue resolved rather quickly and my requested exchanged expedited. Much appreciated!
4. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PANGAIA
Hi Andrew,
Thank you so much for your kind words! We’re thrilled to hear that Alex was able to help resolve your issue quickly and make your exchange seamless. We’ll make sure to pass your praise along!
Team PANGAIA
Great experience with customer service
Great experience with customer service. The quality of the clothes is also unusual.
2. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PANGAIA
Hi Ondrej,
Thank you for your lovely review! It’s always wonderful to hear when things have gone smoothly, and we’re really grateful to hear as feedback like this genuinely means a lot to our team.
Team PANGAIA
Bad Customer Service
I ordered a jacket and it was too big so I wanted to exchange it. Two days later I changed my mind and wanted to do a return instead. After emailing their customer service they said they could cancel the exchange and then I could do a return instead. It has been twenty days and many emails later and this has still not happened. They never respond to email replies, I have to start a new message from their website every time. The lack of communication is frustrating. This experience has ruined my initial interest in this brand.
11. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PANGAIA
Hi Matthew,
We’re very sorry to hear about the experience you’ve had with your exchange and return. This is not the level of service we aim to provide, and we completely understand your frustration. We’d love the chance to make this right, so please do reach out to our customer service team directly with your order details so they can resolve this promptly.
Thank you for your patience, and we hope we can restore your confidence with us here at PANGAIA.
Team PANGAIA
Great Quality, Fast Delivery & Excellent Customer Supportad a very good experience with…
I had a very good experience with PANGAIA. The delivery was very fast, which I really appreciated. Unfortunately, I had to return the pants because the size did not fit me, but the quality of the item was excellent.
The return process itself was uncomplicated and easy to handle. However, it did take quite some time until the returned item was fully received and processed. After the confirmation, I initially received a gift card, although I was hoping for a refund.
I contacted customer support regarding this, and I received a response immediately. The support team was very helpful and processed my refund without any issues.
Overall, I am very satisfied with my experience — great products, smooth returns, and outstanding customer service. I would definitely shop at PANGAIA again.
27. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PANGAIA
Hi Max,
Thank you so much for taking the time to share such a detailed and balanced review! We’re really happy to hear that you loved the quality of the item and that your delivery arrived quickly.
We appreciate your patience during the return process and we’re glad our customer support team was able to step in promptly and resolve the refund for you. Your feedback helps us continue improving, and it means a lot to know you felt supported throughout.
Thanks again for shopping with us, we truly appreciate your trust and would be delighted to welcome you back anytime! 🌍💚
Team PANGAIA
Great customer service
Great customer service - they were with us every step of the way
Alex went above and beyond!
22. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä PANGAIA
Hi Tarush,
Thank you so much for your kind words! We’re thrilled to hear that Alex and the team could support you throughout your experience. Going the extra mile for our customers is always our goal, and it’s wonderful to know it made a difference for you.
We truly appreciate your feedback and your support, it means a lot to us! 💚
Team PANGAIA
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