My original order of the Kim double 3 oak arrived incomplete, with multiple damaged parts. Pamo sent three replacement orders, all of which arrived in only plastic bags with no protection, therefore t... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I had a problem with connections and couldn’t get any help so I ended up going to Home Depot and getting a diff connection. I don’t like leaving bad reviews but their lack of response left no other ch... Näytä lisää
The product is excellent and shipping was seamless. We had to exchange one of our items for another and Angie was incredibly helpful walking me through the process for timely resolution. I highly reco... Näytä lisää
Great flexible solution to awkward closet spaces. It’s nice they have ready made configurations but I needed the DIY option. Very easy to design and put together yourself since they give you all the... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Industrial Design I urban Interior I unique& individual Our Industrial clothes rail for your home ✔️ clothes rails & industrial furniture in various sizes ✔️ Check it out -> www.pamo-design.com
Yhteystiedot
Saksa
- pamo-design.com
3,5
Keskitasoinen
465 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 81 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä pamo. design
Thank you for your feedback — we’re sorry to hear that your rack feels flimsy. That’s definitely not the experience we want you to have.
Our racks are usually very sturdy when set up correctly, and there are a few small adjustments that can make a big difference to the stability. We haven’t heard from you directly yet, so we haven’t had the chance to look at your specific setup.
Please feel free to reach out to us anytime — we’d be happy to share a few tips and help you get everything stable so you can fully enjoy your rack.
Warm regards,
your pamo. team
Still waiting for the remainder of my…
Still waiting for the remainder of my shipment. It’s been over a month now.
I’ve see the item come ‘back in stock’ multiple times, but every time I ask about my order they tell me they are waiting for stock to come in.
I cannot even start to build my system because I don’t have all the parts needed.
*replying to your reply*
I was never advised in any correspondence from you of a ‘May restock’, even though I’ve asked for an ETA. The response I received when I asked for an ETA was “Unfortunately, we’re not able to provide an exact ETA for order #xxxxx at the moment. The most reliable option is to click “Notify me” on the product page(s) — you’ll then receive an automatic email update as soon as the item(s) are available to ship”
I would have been satisfied if ‘May’ was sated in the email- I only wanted an estimate. But you have responded here, so at least I know now when to expect my items. Thank you.
24. maaliskuuta 2026
Vastaus yritykseltä pamo. design
Thank you for your patience and for sharing your feedback. I completely understand how frustrating it must be to wait for the remaining parts, especially when you’re eager to get everything set up.
We’ve already reached out to you directly to explain the situation: the item is currently expected to be back in stock in May. The “back in stock” notifications you’ve seen can occasionally be triggered by individual customer returns, but unfortunately those quantities aren’t enough to fulfill all open orders, including yours.
As soon as the new stock arrives, your remaining items will be shipped out right away as planned. If you have any further questions in the meantime, please don’t hesitate to reach out — we’re here for you and happy to help.
Warm regards,
your pamo. team
Our order was missing pieces
Our order was missing pieces, we cannot get a hold of a person it’s only Ai. We asked for the missing pieces in gold and they came in black. We are still waiting for the gold pieces and have no tracking on them.
27. maaliskuuta 2026
Vastaus yritykseltä pamo. design
Hi there,
thank you for taking the time to share your feedback — I’m really sorry to hear about the missing parts and the mix-up with the color. I completely understand how frustrating that must be.
Just to clarify: while your first reply was handled by our AI assistant, your case was then picked up by our team, and we’ve been in touch with you directly since then. We’re also keeping you updated via email on the current status and will continue to do so until everything is fully resolved and you’ve received the correct parts.
Your satisfaction is very important to us, and we’re doing our best to get the gold pieces to you as quickly as possible. If you have any additional questions in the meantime, feel free to reach out anytime — we’re here for you.
Warm regards,
your pamo. team
Everything was easy
Everything was easy. Shipping was fast, and the product was exactly what I was hoping for. I bought this for my small boutique to hold wedding dresses, which are very heavy and this system looks great and seems pretty sturdy. Big fan, will likely buy again.
18. maaliskuuta 2026
The fit and finish is great and for the…
The fit and finish is great and for the most part everything went together well. We ordered the Kim 1 and Kim 2. On one of the Kim 2’s we couldn’t get everything to line up right no matter what we tried (basically the center post is lower than the outer) so things aren’t level. But the Kim 1’s are great and would definitely buy again.
17. maaliskuuta 2026
Super fast shipping
Super fast shipping, excellent quality, easy to install! Highly recommended, I absolutely love it!
24. maaliskuuta 2026
this is a great product.SO sturdy
this is a great product.SO sturdy! looks great and holds so much!
16. maaliskuuta 2026
Wrong delivery and terrible service
You sent me the wrong merchandise and then you have no customer service that is able to remediate and ship a replacement express making me miss my deadline for my show and having to purchase cheap shelving from amazon to be sure to have my exhibit. Now you want me to resend the wrong merchandise before you even submit a full refund. I paid over $1,000 and you sent me some hang bars for $200, and now you have the guts to ask for a rating.
16. maaliskuuta 2026
Vastaus yritykseltä pamo. design
Hi,
We’re truly sorry for the mix-up with your order and the frustration this has caused—especially with the impact on your show. We completely understand how disappointing and stressful this situation must have been.
We have already been in contact regarding your case and provided you with a prepaid return label so that the incorrect items can be sent back at no cost to you.
As soon as the return is on its way, we will of course proceed with resolving this matter as quickly as possible.
We sincerely apologize again for the inconvenience and appreciate your patience.
Best regards,
The Pamo-Design Team
Delivery time is very long
Delivery time is very long, consistent mistakes in the order and unresponsive customer service
11. maaliskuuta 2026
Vastaus yritykseltä pamo. design
Hi,
We’re very sorry to hear about your experience with the delivery delays, order issues, and difficulty reaching our customer service. This is not the standard we aim to provide.
We are already in contact with you regarding your case and are doing our best to resolve everything as quickly as possible.
Thank you for your patience and for bringing this to our attention.
Best regards,
The Pamo-Design Team
Great Closet System
I appreciated the quick delivery of the KIM II shelving system, shelves and baskets. My closet looks fantastic and is now so well organized. The look is modern and more also more spacious than I imagined to accommodate my variety of clothing.
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Our design system is exactly what we wanted
Our design system arrived on time. In perfect condition and exactly as promised. We are thrilled to use the pamo system in our new boutique store. The gold is not brassy it’s a luxury tone that makes our clothes stand out.
22. helmikuuta 2026
I needed extra hanging space in my walk…
I needed extra hanging space in my walk in closet, and this was perfect
26. helmikuuta 2026
Very innovative and clean look
Very innovative and clean look. Easy to put together but you absolutely need 2-3 people to hold things in place. Shopping for my items took a long time and communication was not consistent. For that reason i would not shop again. Lots of money spent.
15. tammikuuta 2026
Oma-aloitteinen arvostelu
Poor packaging, missing hardware, and ill-fitting shelves
The products were not packaged well and arrived damaged. It was also more difficult to install the shelves than expected because they didn't fit and required cutting to fit in the brackets. We were also missing mounting brackets. If we hadn't already installed half of it before realizing, we would have returned.
28. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä pamo. design
Hi there,
thank you for taking the time to share your experience. I’m really sorry to hear that your order arrived damaged and that the installation was more difficult than expected — that’s definitely not the experience we want for you.
We take packaging and product quality very seriously, so it’s concerning to hear that items arrived damaged and that hardware was missing. The shelves should also fit properly without requiring modifications. We’d really like to look into this in detail.
Please reach out to our support team anytime so we can review your case and find a solution for you — whether that’s replacement parts, missing hardware, or another way to make this right. We’re here to help and want to make sure you’re fully satisfied.
Warm regards,
your pamo. team
Well done all around
Easy to order and prompt delivery. Packaging is well organized and supports easy assembly/installation. I really like the aesthetic of the product. Our space is unusual and it was nice to be able to have the flexibility of the Pamo system. It is good quality and really gets the job done!
27. elokuuta 2025
Oma-aloitteinen arvostelu
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