I chanced upon this website and am so pleased I did. I ordered some items and made a stupid mistake by ordering twice. I wrote to their customer service and Ilona sorted it out. She was profession... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
The little short sleeved cashmere jumper just perfect & very reasonably priced It arrived promptly & beautifully packaged in the most exquisite tissue paper There was also a little present of a... Näytä lisää
Yritys on vastannut
I hadn't used or heard of Palome before and found them because they had the perfect pair of shorts I'd been looking for. The experience exceeded my expectations. I really appreciated the price for su... Näytä lisää
Yritys on vastannut
My daughter introduced me to Palome (and treated me to one of your beautiful silk scarves for Mother's Day, which has already received so many compliments). I recently bought your navy and white strip... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Timeless staples from the world's finest ateliers. Exquisite fibres and textures. Grade A Mongolian cashmere, Japanese and Italian denim, linen and organic cotton, crafted with care.
Yhteystiedot
Yhdistynyt kuningaskunta
- hello@palome.com
- palome.com
4,8
Erinomainen
194 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
This is THE most beautiful soft and…
This is THE most beautiful soft and versatile hoodie/cardigan I have ever owned. I love it so much I want to wear it all the time even though I need to wait until the temperature drops a bit! I have a beautiful black silk dress too. The quality of both is incredible and they arrived quickly. Perfect.
30. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Palome
Hi Rachel,
Thank you very much for sharing your thoughtful review with us. We are delighted to hear that you love your hoodie cardigan and silk dress, and that their quality and comfort have brought you joy. It is wonderful to know that your pieces arrived promptly and met your expectations.
We are committed to continuing to create beautiful, high-quality designs, and we truly look forward to having you as part of our journey in the future.
Warm regards,
The Palome Team
I adore the Versailles short-sleeve…
I adore the Versailles short-sleeve cardigan! It feels incredibly luxurious and comfortable😌It's a timeless, refined piece that feels like a second skin-absolutely exquisite🤍
31. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Palome
Hi Sush,
Thank you so much for sharing your kind and thoughtful words with us. We are delighted to know that you adore the Versailles short-sleeve cardigan and that it brings you such comfort and joy. It is truly our aim to create timeless, high-quality pieces that feel effortless and refined, and your feedback means a great deal to us.
We look forward to bringing you more beautiful designs like the Versailles, and we are truly grateful to have you as part of our journey.
Warm regards,
The Palome Team
THis company is amazing
THis company is amazing; the most beautiful cashmere Mongolian versailles cardigan in ivory, beautifully packaged arrived in 2 days. Fits perfectly and so reasonably priced. Fabulous quality
30. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Palome
Hi Watson,
Thank you so much for your lovely review. We’re thrilled that you love the Versailles cardigan and that it arrived quickly in perfect condition. We’re so grateful for your support and can’t wait to share more beautiful pieces with you.
Warm Regards,
The Palome Team
Excellent quality
The quality of both items (cashmere jumper & linen trousers) was excellent. Both are comfortable and flattering. Sizing runs large. Ordered 8s originally and they were WAY too big. 6 is still draping and loose but in a chic way.
2. elokuuta 2025
Vastaus yritykseltä Palome
Hi there,
Thank you for taking the time to share your experience with us. We are so pleased to hear that you are enjoying the quality, comfort, and flattering fit of your cashmere jumper and linen trousers. We also truly appreciate your feedback regarding sizing—it’s very helpful for us and for future customers. We’re delighted that the pieces worked out beautifully for you, and we look forward to creating more timeless designs you’ll love.
Warm regards,
The Palome Team
This company is quite simply brilliant
This company is quite simply brilliant. Every aspect of the customer experience is well designed and high functioning - their customer service is among the best I’ve ever seen; ordering, delivery & returns are straightforward and reliable; and most importantly the pricing and quality of the clothing is just extraordinarily good value. Their designs are simple but classic and I just trust them to make a great job of whatever staple I buy. I was completely floored to learn that this company is only three months old - as a former entrepreneur and now investor, I know the level of talent, hard work and integrity it takes from a small early stage team to deliver such impeccable results, so hopefully they will continue to amass a cult following. Buying clothes can be a bit of a bleak gauntlet, between the time consuming & hit or miss preloved apps, the ethically bankrupt quagmire of fast fashion, and the cynical greed of many so called high end brands. If you’re looking for the holy grail of beautifully made, ethically sourced clothes of the type it is almost impossible to find at an affordable price these days, Palome is a treasure of a find.
29. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Palome
Hi Jen,
Thank you so much for your incredible review. We are truly humbled by your kind words and delighted that our designs, quality, and service have brought you such a positive experience. As a young brand, your recognition means the world to us and inspires our team to keep working with passion and integrity. We are so grateful for your trust and support, and we look forward to creating many more timeless pieces for you to enjoy.
Warm regards,
The Palome Team
Great quality and great service!
After i lost my package i got in touch with company and they sent me my order again, great customer service, great quality jumper. Overall, happy!
28. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Palome
Hey Zhanyl. Please check your email - resending now. If any issues receiving please email me. Tom@palome.com. thanks
Amazing quality of clothes
Amazing quality of clothes, great prices, and beautiful packaging / scent! I can't wait to buy again.
8. elokuuta 2025
Vastaus yritykseltä Palome
Hi Lauren,
Thank you for your kind words — we’re so happy to hear you’re enjoying the quality, the value, and even the little touches in our packaging. We can’t wait to have you shop with us again soon!
Warmly,
The Palome Team
Lovely products and really good…
Lovely products and really good quality! I was very sceptical given the heavy social media marketing which usually ends in me being scammed somehow, I took precautions paying on credit card etc. I ordered 5 or 6 pieces expecting to keep 1 or 2. I kept all but one, the linen trousers come up large and didn't suit me. The rest is lovely, the bakerloo trousers are comfortable and smart.
Items have washed well and I keep checking in for new arrivals! Be quick if you see something though, my items sold out during the hour I thought I'd take to have a think 🤣
Returns are a little slow, but absolutely no issue with refund.
3. elokuuta 2025
Vastaus yritykseltä Palome
Hi Kelly,
Thank you so much for your honest and detailed feedback — it truly means a lot. We’re delighted to hear how much you’re enjoying your pieces (the Bakerloo trousers are a favourite of ours too!) and that they’ve washed well. It’s wonderful to know that our designs have exceeded your expectations.
We’re also grateful for your note on returns. While refunds are always issued, we know the process could be smoother, and we’re actively working on making it more seamless for you and all our customers.
With heartfelt thanks,
The Palome Team
Great shopping experience
Great clothing, excellent shipping times and really helpful customer service
15. elokuuta 2025
Vastaus yritykseltä Palome
Hi Sophie,
Thank you so much for your kind words. We’re delighted to know that you’ve enjoyed both our pieces and the service along the way — it’s exactly the experience we want for every customer. We look forward to welcoming you back again soon.
Warm regards,
The Palome Team
Amazing quality at a great price
Amazing quality at a great price. My jumper came beautifully packaged and can’t believe how gorgeous the jumper is. Designer quality at a highl street price
1. elokuuta 2025
Vastaus yritykseltä Palome
Hi Gillian,
Thank you for your lovely feedback — we’re so pleased to hear how much you’re enjoying your jumper. We take great care with both the quality of our pieces and the way they’re presented, so it’s wonderful to know that this has made your experience feel special.
With gratitude,
The Palome Team
This is an amazing cardigan
This is an amazing cardigan! It’s really good quality, lovely colour and looks really expensive! Don’t hesitate buy it!
This is my fifth purchase from Palome so far!
Palome is like buying from a small select boutique! Great service, really stylish, better than a lot of high end stores but without the price tag! Amazing well done!
27. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Palome
Hi Penelope,
Thank you so much for your wonderful words — they truly brightened our day! We’re delighted to hear how much you’re enjoying the cardigan and your experience with us. Knowing this is your fifth purchase makes it all the more special, and we couldn’t be more grateful for your trust and loyalty.
With heartfelt thanks,
The Palome Team
Beautiful Juliette top
I have just bought my second item from Palome, the beautiful Juliette top. The fabric and the cut are so flattering , I can see it being my favourite transitional item
15. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Palome
Hi Estelle,
Thank you so much for your lovely feedback and for coming back for a second piece with us. We’re delighted to hear you’re enjoying the Juliette top.
We look forward to bringing you more beautiful pieces to love through every season.
Warm regards,
The Palome Team
I am so pleased to have found this company
I have recently discovered Palome and am now on my third purchase. The clothes are great quality fabrics and knits and the cashmere is beautifully soft. Everything feels quality. My new obsession is their jeans!
19. elokuuta 2025
Vastaus yritykseltä Palome
Hi Catherine,
Thank you so much for your continued support - it means the world to us as a small growing brand. We’re delighted you’re loving the quality and especially the jeans (with more on the way soon!).
Warm regards,
The Palome Team
Great quality fabrics and beautiful…
Great quality fabrics and beautiful flattering designs. I’m in love with this brand already,
22. elokuuta 2025
Vastaus yritykseltä Palome
Hi Monica,
Thank you so much for your kind words and support - we’re thrilled to hear you’re already in love with Palome. We’ll keep focusing on creating more high-quality, consciously designed pieces for you to enjoy.
Warm regards,
The Palome Team
I recently discovered the beautiful brand Palome …
I recently discovered the beautiful collections that Palome offer & after ordering one piece, was so pleased with the fit, fabric & quality that I have ordered 3 more ! It’s a rarity and refreshing to find a brand with a Parisienne aesthetic at a very reasonable price. I think most of the pieces are so beautiful & look forward to ordering more in the future!
18. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Palome
Hi Kara,
Thank you so much for your kind review. We’re thrilled to hear you’re enjoying your Palome pieces and our Parisienne-inspired aesthetic. We’d love for you to feel part of the Palome community, and we look forward to sharing many more beautiful, high-quality designs with you.
With warmest wishes,
The Palome Team
Such a gorgeous fit
Such a gorgeous fit, the knit is so soft and lovely. Will wear across multiple seasons and will probably get in other colours (I went for the grey)
16. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Palome
Hi RL,
Thank you so much for your kind review, we’re delighted to hear you love the fit and softness of your knit. It makes us so happy to know it’ll be a versatile piece for you across seasons, and we hope you’ll enjoy it in other colours too.
With warmest wishes,
The Palome Team
Just starting out
I adore the concept and designs at Palome, however I think its clear that as a new company they still have some processes that need ironing out.
I ordered a top which arrived seeming very small (something which other reviews posted since on the website also agree with) and wanted to exchange it for a bigger size. The only possible way is to return the original and buy a different size separately, and returns are highly discouraged.
I first couldn't return the parcel because it wasn't showing on my account as ever being delivered. After emailing customer services they sorted it straight away, so I started my return. The only option was Evri print at home and I don't have a printer. Again, Customer Services were happy to help. I returned my parcel a week ago and today received an email saying my return request is expiring, but on checking my tracking it arrived with them 6 days ago. I have every faith that customer services will respond helpfully to my email.
Their customer services team are friendly and responsive, but it shouldn't require so much contact to return an item, especially when the item doesn't conform to standard sizing. I would like to buy from Palome again in the future because the top in the right size was lovely and a great quality, but I may wait a little time to give them a chance to iron out these issues.
13. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Palome
Hi Danni,
We’re so sorry the whole experience didn’t go as smoothly as it should have - a simple return should never require so much back and forth, and we completely understand how frustrating that must have been.
At the moment, our return portal can only generate printable labels rather than QR codes, which meant parcels returned using a QR code were more difficult for us to locate in our system. That’s absolutely not your fault, and we should have made this clearer from the start.
We’ve taken your feedback to heart, we’ve seen firsthand how this process could be improved, and we’re actively working on making returns simpler and more seamless. As a small but fast-growing business, it’s customers like you, who both support us and highlight where we can do better, that help us grow.
We’re so glad you loved the quality and design of your top, and we truly hope to welcome you back in the future with an experience that’s as smooth as it is enjoyable. Thank you again for your patience and understanding.
Warm regards,
The Palome Team
Packing fail
I recently bought the Juliette top and I'm pleased with the quality, design and fit. However, it's a slim top and it arrived it arrived in a very large, very thick cardboard box that was unnecessarily environmentally unfriendly. If it had been in a paper bag, it would have gone through the letter box, and the transit and resource costs would have been much lower. Fashion brands really need to take responsibility for their environmental impact and those that fail to do so will be left behind. As a result of this experience, I won't be buying from Palome again unless they radically shift their approach. In addition, I wrote a similar review on their website last week and it still has not been posted. I can only assume they only post unequivocally favourable reviews. Another ethical red flag...
11. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Palome
Hi Emma,
Thank you for your thoughtful review and for sharing your experience with us - you’ve raised an important point.
Regarding your website review, it has been published, but our system doesn’t post reviews immediately, which can cause a short delay before they become visible. We value all constructive feedback, not just positive comments, as it’s what helps us grow.
On packaging, you’re absolutely right, it’s an area we can and will improve. We’re a very young brand (just three months old) and taking each step carefully, but introducing more sustainable options such as paper bags is already on our short-term roadmap. Sustainability is deeply important to us, and we’re committed to making changes that reduce our environmental impact.
We’re so pleased to hear you loved the quality, design, and fit of the Juliette top, and we truly appreciate your honest feedback. Customers like you inspire us to do better and help guide our growth.
Warm regards,
The Palome Team
Excellent customer experience
Other reviews have focused on the quality and design of Palome, which are indisputable, and I love my pieces.
I’ve been hugely impressed by their customer service - highly efficient, charming, respectful and thorough. I’ve had to return a couple of pieces, not because they weren’t beautiful, but simply because they didn’t hang well on me (nobody can expect everything to fit perfectly, even when the design is this high quality). So thank you, customer service like this is a cut above (and no pun intended!). Lisa x
26. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Palome
Hi LT,
Thank you so much for your heartfelt review. We value every one of our customers and believe that affordable luxury is not just about quality and design - it’s also about exceptional customer service.
We’re so pleased to hear you’ve enjoyed your pieces and that our team could make your experience a positive one, even with returns. Your support means the world to us, and we truly hope we can bring you more joy (and more beautiful pieces) in the future.
Warm regards,
The Palome Team
Etienne top
I came across Palome on Instagram and ordered a few products. Delivery was fast and clothing perfectly packaged. The Etienne blouse is beautiful, good quality material and looks so stylish with trousers or jeans. Sizing on the smaller size but other than that a definite 5 stars 🌟
31. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Palome
Hi Caroline,
Thank you for your wonderful review, we’re so pleased you’re loving the Etienne Top and appreciated our packaging. We truly value your support and can’t wait to share more pieces you’ll enjoy.
Warm regards,
The Palome Team
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