Ovensupport Arvostelua 

Awful experience all round. Booked my end-of-tenancy Oven Clean over a month in advance. The week before this, kept being called stating someone was coming to clean my oven on the wrong day (as their system had an error). The clean was eventually rescheduled by them for the correct day, and then the evening before, it was cancelled by text saying they had "tried to get hold of me" - I had no calls / emails from them at all so that was a lie. This left me in the lurch with less than 24 hours notice. They then sent me an email saying I would be refunded within 14 days, and we are now at day 20 with no refund. I have called customer services twice, and both people have promised me this will be escalated to no effect. I have also emailed re the refund twice, with no reply. Absolute terrible customer service, and quite frankly they are fraudsters who take your money. Avoid at all costs - unreliable and dodgy!

Yesterday, I would have said I wouldn’t use Oven Support again. However, after today’s visit, my opinion has completely changed – and that’s all thanks to Michael.

He came to clean my single oven and extractor fan and was absolutely brilliant from start to finish. He was so friendly, polite and respectful, explained everything he was going to do before he did it, and made us feel completely at ease. He was also so lovely with my 5-year-old son, taking the time to chat with him and even play with him while he worked. Nothing ever felt like too much trouble.

Michael cleaned up after himself (and even after me at times!), and genuinely went above and beyond. You can tell he really cares about the service he provides.

Before the appointment, I wasn’t impressed with the company. I received a call asking for full payment over the phone the day before the clean. I wasn’t comfortable paying before the service had even taken place or giving my card details over the phone. When I questioned it, I was initially told there was no other option, so I asked to cancel the appointment. Only then was I told I could pay after the clean instead.

Michael apologised for the confusion, even though it wasn’t his fault, and explained that I could pay in cash, which I did.

Oven Support, Michael has genuinely saved your review. Before he arrived, I had no intention of using your company again. He is a real credit to your business, and I sincerely hope he gets the recognition he deserves because employees like him make all the difference.

My oven now looks brand new well done great service thankyou

It wasnt mentioned when I booked the company that the employee needs to be close to the property. As I live in one of 5 blocks of flats this wouldn't be possible. A refund was offered. Countless calls to polite staff but no refund. Ask lots of questions. I am very unhappy.

Michael was punctual, friendly and conscientious. Oven was gleaming and looked like new after his hard work.

DO NOT USE THEIR SERVICES - Fraudsters!
I paid for a deposit for an oven service. They didn't show up at the agreed time, pretended I wasn't at home when I was. I then contacted them for a refund but they refused! I had to do a chargeback with my bank to get my money. Totally disgusting and illegal attitude. These people are thieves!

Dave was polite, friendly and did an amazing job.

So whilst the guy came on time and did do a good job with cleaning the oven and hubs etc. prior to visiting us, which I only found out by a neighbour after he left he had actually hit my car with his van before coming to my property. Contacted the company by phone and told to email evidence which I have TWICE and not even the decency of a reply. Absolutely shocking customer service, will NEVER use again as they clearly don’t care about their customers

After a few teething problems with the central booking process, Todd GU51 from Oven Support came to clean our oven on Monday, as promised. Even though we hadn't turned it on - essential when cleaning Agas - Todd was cheerful and can-do, and still managed to clean it extremely well, working hard for most of the afternoon.

Only 2* because the guy eventually turned up after I’d been messed around for nearly a week. Booked on-line and paid deposit. Time was changed so many times on original date I had no choice but to change to following week. Lots of chasing on new date. Spoke to various people who were polite and helpful. Oven was cleaned to a high standard by Chris (thank you) Company is run by inexperienced people who have no organisational skills when it comes to a business providing a service. After reading some of the other reviews I think I came off lightly. I would NOT recommend.

Avoid they had my money 6 weeks after they cancelled a few times I cancelled now they emailed after chasing time and time again to say a refund of ???£25 when i paid 50 pounds and it will take another 10 days Scamming company

Terrible service and company AVOID.

Lied about when they were available then cancelled on the day.
Rearranged and cancelled on the day again.

Asked for refund, over a month and still waiting for my money back.
Didn’t clean the oven, didn’t even come out and I have paid £70.

If you are reading this and you proceed with this company, don’t say you were not warned.

Still waiting for refund over three weeks. Multiple phone calls, rude customer service agents, and no money received still.

REF PO21 J
Amazing service, oven looks brand new. Gentleman who attended was very friendly and cleaned up after himself. Would use again.

Absolutely awful company. Damaged my oven to the point that its tripping the electric. Was told to let it dry over night problem still not resolved. Phoned them get promised a call back. Emailed them and they don't respond. Been without an oven for 5 days now which worked perfectly well before they sent a rather rude Billy the kid to do the job. Absolute cowboy avoid at all costs.

Total joke. Came to work with 6 year old son!!! My oven was cleaner before he arrived. This firm should be disbanded. Still cleaning my oven now a month later. He damaged the fan and oven doesn't work properly. If I could give a ZERO I would.

Toby turned up on time, did a very thorough job, oven is like new! Can’t fault Oven Support or Toby, will definitely use again

100% of money up front. It’s all about the money. They call, they hard sell cleaning your hob, your microwave, your dishwasher then want to sell you oven mats. Goes on and on.
£100 up front, no guarantees.

Complete scam company, takes your money and never shows up , they cancelled 3 appointments over a period of a month and half each appointment they cancelled a hour before they supposed to show , and never refunded my deposit,they will constantly harass you as well during these cancellations to try get more money out of you trying to get you to pay the full amount and up sell you other products, up to 3 calls a week while there messing you about cancelling there appointment, the one upside is it was just the deposit and not the full amount that they scammed me for , avoid at all costs, Iam going to trading standers next to make a complaint,

I would give -5 if I could!
I wish I had read the reviews prior to booking of something sounds too good to be true it probably is and so don’t use this company AT ALL!
I booked and paid for an oven clean as I was leaving my rental property.
I booked 12 days in advance and paid 50% deposit - £20!
The day before the clean was due to happen I got a call to say the person has called in sick! Now I read these reviews I realise that that’s a tactic they use!
I have been waiting for a refund ever since. I waited 14 days nothing and over last week I’ve called 3-4 times to ask where my refund is!
Last week I was told the person in accounts was on holiday and couldn’t process a refund until they are back! Like are you for real!
I called today after reading these reviews and I think the more recent ones must be fake to boost their ratings! The woman told me that my refund would be in a few more days I said it wasn’t good enough and said I wanted to speak to their manager - she said that she was only one in office with one other person! Oh really 🤔 not sure I believe that either!
Stumped as what I could do either log a complaint on Resolver - take too long - bingo! For those waiting for a refund contact your bank and ask for a chargeback - the bank credited me £20 back within 30 mins of me logging this on my banking app dispute form and so I wanted to say your not powerless - do the same because I have no clue if they are legit or ever intending to pay you back!
At least there is some redress!