Just spoke to John on Live Chat he was brilliant sorted out the issue quickly with ease and full of great customer service, ive never used live chat before but I ill definitely use it again if need be... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Spoke to John through the online chat. Everything sorted very quickly. Was apologetic about the delay in getting a reinstall. Booked in and in a cancellation comes in earlier they will contact us. Gre... Näytä lisää
We swapped out our machine as we had issues, to a newer version. Paul W was the engineer that visited and installed the new machine. Very helpful indeed as he showed us how to use it and hints and tip... Näytä lisää
I had MAX install my machine and he was incredibly kind. He texted me the day before asking for some details. The next day he arrived and did a very good and clean job. He descaled my machine and... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Stream pure water on subscription. Enjoy instant triple-filtered and UV-purified boiling and chilled water, delivered through one beautifully designed system, at the touch of a button.
The UK’s most comprehensive home water solution
Yrityksen kirjoittama
- Don't compromise on the water you drink
- Our Taap gives you the clean taste of mineral water and the convenience of an integrated tap at a fraction of the cost!
Money Back Guarantee
Put us to the test for 30-days
Notify us within 30 days of installation if you've had a change of mind, and we'll provide you with a refund and no additional payments will be required after we collect the system.
Yhteystiedot
79-81 Paul Street, EC2A 4NQ, London, Yhdistynyt kuningaskunta
- 0207 022 6472
- ourtaap.com
4,8
Erinomainen
10 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 79 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Exekiel was very helpful and answered…
Exekiel was very helpful and answered all
my questions and knowledgeable about the products
15. syyskuuta 2026
Oma-aloitteinen arvostelu
Jala was extremely helpful during the…
Jala was extremely helpful during the installation process last year and he was also the engineer that was sent out when we had an issue with our machine. He resolved the problem very quickly and also descaled the machine for us. We love using the device and if there’s ever an issue, customer service is normally very quick to help.
14. syyskuuta 2026
Oma-aloitteinen arvostelu
Very good service from Ezekiel
Very good service from Ezekiel. She called me shortly after I made my enquiry and was very helpful in guiding me through the booking process. She made everything really easy and straightforward. Excellent customer service — highly recommended!
14. syyskuuta 2026
Oma-aloitteinen arvostelu
Honestly 10/10 for the engineer, thank you . ⭐️⭐️⭐️⭐️⭐️
The engineer called to say when he’d be with me. He was so lovely and friendly, gave me time to see where I would want it. Then he installed it, gave me the manual to keep, talked me through all the settings etc. Honestly 10/10 for the engineer, thank you . ⭐️⭐️⭐️⭐️⭐️
14. syyskuuta 2026
Oma-aloitteinen arvostelu
Ezekiel was very thorough and helpful
Ezekiel was very thorough and helpful! She answered all of my questions and gave me enough time to consider the different options and tariffs. Thanks again.
14. syyskuuta 2026
Oma-aloitteinen arvostelu
Great customer service
We’ve been using Virgin Pure water for the past four years and absolutely love it, so when our machine developed a fault, it was great to have it replaced through our subscription at no additional cost.
Adam S and his colleague were fantastic from start to finish. They were professional, friendly, knowledgeable and clearly took pride in their work. The replacement was installed efficiently, everything was explained clearly, and they left everything clean and tidy.
A brilliant service from a great team. We’re very happy with our new machine and would highly recommend Ourtaap. Thank you, Adam S! 😊
11. syyskuuta 2026
Oma-aloitteinen arvostelu
Professional installation by Steffan
Just had our system installed by Steffan, nice professional job.
Very helpful in answering any questions we had.
14. syyskuuta 2026
Oma-aloitteinen arvostelu
Excellent service
Had the Virgin water system for many years and machine is in poor condition.
Upgraded to new Taap machine and dealt with both online and over the phone with Chiqui who provided excellent service.
13. syyskuuta 2026
Oma-aloitteinen arvostelu
Remedios was great when contacting for…
Remedios was great when contacting for support. Had my system for 2.5years, love it
13. syyskuuta 2026
Oma-aloitteinen arvostelu
Quick and helpful customer service
Quick and helpful customer service
Remedios responded quickly, was very helpful and made sure the correct address was confirmed for my appointment. Everything was handled clearly and efficiently. Thank you, Remedios, for the great support.
13. syyskuuta 2026
Oma-aloitteinen arvostelu
Excellent customer service
Emile arrived late to my appointment through no fault of his own . I am frequently disappointed by customer service but the two ladies I spoke to yesterday ( I was worried about the time of the appointment) were so helpful and concerned that the engineer had not yet arrived . They both assured me he would definitely come and one lady rang me after they had finished work to update me . When Emile arrived he was apologetic and completed the job in a friendly and professional manner . I have nothing but praise for the staff members I spoke to yesterday. They went above and beyond for me .
11. syyskuuta 2026
Oma-aloitteinen arvostelu
Been with our taap since virgin pure
Been with our taap since virgin pure. It's been several years great service from the home water system to the home water system 2. They always been professional and polite when ever I've needed to contacted them. The machines are ultra reliable I mean I've had the home water system 2 now for 4 years and it hasn't faulted once and it is used a lot. Still better than brita.
12. syyskuuta 2026
Oma-aloitteinen arvostelu
Ezekiel
Great customer service and overall very very happy. Would highly recommend asking for Ezekiel.. Thank you very much Ezekiel
11. syyskuuta 2026
Oma-aloitteinen arvostelu
Ezekiel was very helpful
Ezekiel was very helpful
Thank you!
11. syyskuuta 2026
Oma-aloitteinen arvostelu
Adam S was the engineer who came out to…
Adam S was the engineer who came out to look at our machine that was tripping our electrics. Our model is an old one. Adam did what he could to find the reason and replaced what was needed there and then and everything seems fine now. Adam S was very polite and knowledgeable and I was very impressed with his work. Thank you Adam S.
11. syyskuuta 2026
Oma-aloitteinen arvostelu
Lovely interaction
Lovely interaction. Very clear and concise information. Ezekiel was the funniest and kindest customer service person I've spoken to. 10/10
11. syyskuuta 2026
Oma-aloitteinen arvostelu
Ezekiel Was really helpful and funny
Ezekiel Was really helpful and funny
Thank you for your service!
11. syyskuuta 2026
Oma-aloitteinen arvostelu
Jala was absolutely superb
Jala was absolutely superb. He was friendly, patient, and incredibly helpful throughout, and thanks to his expertise my machine is now working perfectly. I’m genuinely impressed with the service and would highly recommend him.
10. syyskuuta 2026
Oma-aloitteinen arvostelu
Our engineer Dave was exceptional
Our engineer Dave T was exceptional, found and fixed our leak. We are really pleased. Thank you
10. syyskuuta 2026
Oma-aloitteinen arvostelu
Jala was amazing
Jala was amazing , friendly , communicated with me well & also cleaned up after himself
10. syyskuuta 2026
Oma-aloitteinen arvostelu
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