I want to use this opportunity to thank Abdul (first point of contact with ottocar) in hammersmith hub, kevin formerly at hackney hub but now at ilford. Ottocar Colindale car repair member and lastly Megha(over and beyond,last impression, customer service) thank you all for being helpful to me.
However,PCN or fine team and account department need to improve on low assimilation and dessemination of informations, rather than just allowing drivers to run into hundreds pounds of debts before forcefully dipping their hands into drivers pocket or threateneing drivers to pay.
Overall, well done ottocar, i will come back next year for another car. cheers. A A GBADEBO.

I would like to recommend Otto Car, I had an accident Josh helped me out a lot and dealt with the whole process swiftly, I was happy with everything.

I have been speaking with Vasant Choudary from the servicing team and his level of professionalism and integrity has been exemplary. It’s been very difficult over the last 12/18 months to get things done with the servicing department but he has been excellent.

Great team in Shepherd’s Bush. Special mention to Kieron and Abdul Razak for taking care of me.

the person who help and advice me is unbleveble his name is ABDULLAH SO nice and easy to talk to him and very very helpful person thank you to him.

Good customer service, professional and polite staff named Ash

Excellent service and was smooth how everything Is done within one hour completely new to otto Car

My experience with OttoCar has been extremely disappointing\.

From the beginning, the vehicle had several faults that affected its safety and reliability\. I repeatedly reported these issues to the Service Team and the Complaints Team, but my emails were either ignored or I received no meaningful updates\. I also sent several emails to the Payment Team, Complaints Team, and Service Team regarding both the vehicle issues and payment concerns, but no one responded\. In addition, there was no communication available via phone, which made it impossible to get any proper support or answers\.

Despite continuing to chase for repairs, the problems remained unresolved\.

What I found most frustrating was that while my concerns about the vehicle were not being addressed, I continued to receive frequent emails demanding payment and warning that the car would be immobilised if I didn’t pay the outstanding balance\. It felt like collecting payments was a priority, whereas customer safety and proper support were not\.

I tried to communicate and even requested a payment plan while the vehicle issues were being dealt with, but the overall communication was extremely poor and the level of customer service fell well below my expectations\.

Overall, this has been a very bad experience and I would describe OttoCar as the worst company I have dealt with in terms of communication and customer service. I would not recommend OttoCar based on my experience Customers deserve prompt responses, proper support channels, and fair treatment when they report legitimate safety concerns

Abdul have me 5 star service from his side and very helpful and accommodating.

Ash
Quite professional & pleasant in assisting with getting things sorted

Ash was very helpful, he gone through every detail of the rental process with me and made it easy to understand, the service at the hub in general is good with friendly staff and no long waiting times. Recommend and again thx to Ash for his professional and friendly service.

Great assistance!

Ash was very helpful with the service today. Would recommend

Bad service just like weflex
Client taken the car any inquiries asking for help reply late
Asking for holiday rent didn’t get back 3 days then payment is need to pay they wait till paid day then they won’t need to do rent holiday
Service bad

Abu was nice

Had the greatest experience with Abu at Otto car. He was very helpful through out. Cars were cleaned and charged. They catered for my every needs. Will highly recommend to visit the Streatham branch they are great.

Dealt with an Insurance and Intervention Specialist named Josh S from start to end. I received a call on the day of the accident, and was kept informed the whole way. I was compensated for the repairs within 7 days which exceeded my expectations - 10/10 service. Thanks Josh.

Abdullah was very helpful and professional, taken me through every steps carefully and made my experience wonderful. As a new driver I would definitely recommend this company.

I am so pleased the the quality of service I received from Mr Abdullah today. He was very kind, patient in listening, and very professional in customer service.

Kudo to him!