Very patient and ready to understand my situation.

Great experience with Awele from Otto Car. She was professional, clear, and reassuring, and promised my car would be fixed as soon as possible. Really appreciated her quick response and commitment to getting things sorted. Excellent customer service.

Just had amazing customer service from Jahsiah. Thank you so much again Otto.

Never answer the phone or have enough staff to answer the phone, I was call number 32 in the queue.

Never reply to email and like to ignore you whenever you have a problem.

AVOID OTTO CAR AT ALL COSTS!!!!

Andrew is awesome during the whole process the guy goes above and beyond to help. A true gem to Otto car and taxi rentals

The customer experience from Vasant was excellent, was able to address all my concerns. Thank you.

I had the privileged of meeting Aune, whom assisted me with my vehicle repair process. Such a gentleman and professional, knows his stuff,. Thank-you again Aune

Daniel and mo at Hendon helped me a lot happy with my new rent to buy

OttoCar Northfield Ealing has an impeccable service team. They were transparent, resolved my situation with a lot of patience, provided all necessary information, and I’m totally happy with their service.

Very easy process very friendly staff Caleb and Kevin who dealt with my order from the Ilford branch were brilliant very smooth handover would definitely recommend them

To all I would like to state I had a wonderfull experience from Otto car the advisor by the name of megha was excellent she addressed all my needs she was very proffesional in all my expectations all was completed precisely I'm impressed thanks megha ..cheers

Abdul gave an exceptional service from start to finish.He was genuinely committed to ensuring the whole experience was smooth & effortless! Very clear that Customer satisfaction is at the top of his priority! Class !!! Thanks

it was a wonderful experience to deal with mr Reuben. Very helpful guy resolve my issue internally. Came without any booking but he helped me with very polite and positive response.

Hi I just wanted to take some time out of a busy day to say thank you to Awele and the team at Colindale. I was due to collect my car an id7 but due to unforeseen issues the car had to stay in. Awele spoke to Jamil and between them they provided a Tesla to me to allow me to get back on the road. I know from previous experience Tesla is not always possible as courtesy car but these two made the decision which made me happy. They were both so friendly and I saw James to he was really nice. Special mention to Awele and Jamil because they showed why Otto Car is the best when compared to other rent company. Thank you so much please keep these staff in all your hubs. I do not review very often but this team live up to Otto foundation of customer is what matters. These guys treat you like family. Management at Otto please make sure you thank the Colindale team.

So it's been almost a week and still no manager has called me back with regards to poor service from staff I was told the manager would call back either tomorrow or Monday and this was from a team leader I knew it wouldn't happen

Not only that I sent an email in 7 days ago it says up to 48 business hours and still no reply this company is dreadful

Not very good at all.

This was my first experience after moving from reflex to auto car on arrival on arrival I was met by Mo who is extremely helpful and try to help me with a payment problem he couldn't wasn't able to help so cold cold he called Crystal from accounts who came straight away and sorted it they're both accredited to the organisation

had an excellent experience with Ottocar, and I'd especially like to give a special thanks to Kafil Mirza for his outstanding support. He was professional, helpful, and always kept me updated throughout the entire process.
Kafil made everything straightforward and stress-free, taking the time to answer my questions and ensure everything was handled efficiently. His dedication to customer service really stood out.
Highly recommend Ottocar, and a big thank you again to Kafil for going above and beyond!

Hi, I just wanted ro to sst thank you to jahsiah for always giving me excellent customer. He's always my go to when I visit Otto.

At first I wanted a car with lumber support but speaking to jahsiah I don't actually need it. I'm very happy with the Skoda IV80. Thanks alot jahsiah