I would highly recommend AVOIDING Otto Car if you value your time and your livelihood.
I rented a Tesla from them, and it has been plagued with mechanical issues. It is currently sitting completely unusable in a service yard because of a faulty screw/bolt. The service centre explicitly told me that this "click-clack" issue is incredibly common on Teslas once they pass 100,000 miles. Despite knowing this, Otto Car clearly failed to properly inspect, maintain, or service the vehicle before renting it out.
What makes a bad situation worst is their shocking lack of customer service. Otto Car did not bother to call me, they didn’t email me, and they completely ignore incoming emails. I have been left entirely in the dark, and the only reason I even know what is happening with the car is because the service centre called me—not Otto Car.
As a private hire driver, if my car isn't on the road, I am not earning money. Otto Car’s negligence and silent treatment are directly costing me my livelihood, yet they still expect rental payments for a broken car.
They do not take care of their fleet, they do not answer their drivers, and they don't care about the financial ruin they cause. You will lose time, you will lose money, and you will be completely ignored. Save yourself the stress and rent from a company that actually maintains their vehicles and respects their drivers. Avoid at all costs.

By the way your email system and department agents, may be working but your system to answer and to register complaints is just made that you can rename SPAM folder to complaint!!!

So on going issues with electrical issue unable to charge car this is a fire hazard, company claims to be the biggest phv supplier (lier) yet can't provide a car so you can continue to work. Cars finally been booked in with main dealer in two weeks time and 40miles away how does this make any sence when the car won't charge. Contact the service team and spoke to a very unpleasant woman named Neha who was rude with NO customer service skills. Wrote into complaint department and a week on no reply. So total of 4 weeks loss of earning so far and not a care in the world from otto car. If you are thinking of taking one of their cars please do your self a favour and keep well away

I'm very happy having dealt with Miha who is a wonderful person 💯 she made good on her promise and I appreciate her help.

Renting from Otto Cars is not perfect but there is one thing I appreciate is the help and support I alway get when call in and speak to Megha.

She always knows the process and takes the time to explain things.

Excellent help and guidance provided by Abdullah and Otto whole team. Great service all round 👍

Ash helped me throughout the journey of getting my new car. He is very friendly and will always go the extra mile to ensure you get the best experience. 😊

Massive thank you to phv team including the tfl inspector who made wvery effort to have my licence renewed for me at hammersmith after a slight mess up on double booking massive shout out to Ahmed and tiago for being so incredibly supportive.

Lovely new place. Well done Travis, I just come back from africa and he has a car ready for me. Thanks

Abdul and Ash were both amazing and made the experience enjoyable and helped with everything in a nice manor, represented the company impeccably, Thank Otto

Its was great time with abdullah,very helpful.his advice was amaging...solved my issue perfactly...

Very good was getting help from daniel he is very good and took his time to really help me get the car i wanted

★☆☆☆☆

Absolutely dreadful company.

My experience with Otto Car has been one of the most frustrating customer service experiences I have ever had.

After returning my vehicle, Otto continued to hold money that had already been taken from my account by direct debit for a period during which I no longer had possession of the vehicle. Rather than dealing with the issue and refunding the overpayment, they have spent weeks ignoring emails, failing to respond and sending me around in circles.

Their customer service process is completely broken.

Every time I call, I am told to contact the payments team. The payments team can only be reached through a WhatsApp system. Because I am no longer an active customer, the system cannot find my records and refuses to process my request. I have explained this repeatedly. Otto know this is the case. Despite that, they continue sending me back to the same process that they already know does not work.

Nobody takes ownership. Nobody resolves the issue. Nobody escalates the issue. They simply pass you elsewhere and hope you go away.

I have repeatedly explained that I cannot access the payments team through their system. I have repeatedly requested escalation. I have repeatedly requested a response to my emails. Instead, I have been met with silence, delays and complete indifference.

The handling of the vehicle return was equally poor. There was no effort to understand my circumstances, no proactive communication and no meaningful customer support. Once a problem arose, I was left to chase constantly for answers that never came.

The most shocking part is that this is not a complicated issue. Money was taken. The vehicle was returned. A refund was requested. Yet weeks later I am still chasing for a resolution while Otto ignore correspondence and continue directing me into a system that they know cannot help me.

The level of incompetence, lack of accountability and disregard for customers has been staggering.

I would strongly advise anyone considering Otto Car to think very carefully before signing up. If something goes wrong, do not expect timely responses, ownership of issues or even basic customer service standards.

A truly awful experience.

Dear Andrew Parker,

I want to say thank you for your help and support. I am really happy about your service and suggestion about to have a right car and I am really happy about Toyota Corolla Hybrid that you suggest and given to me. Thank you for your time and kind behavior and your experience about cars at Otto Cars Company.
Kind Regards,
Hani Ros.

After a couple weeks with no car due to my car been writing off on a non fault accident Jamil at Colindale went above and beyond to make things happen thanks much appreciated

Absolutely wonderful!! 5 stars!! The guys( especially Ash) were so helpful, talked me through all my options; tried to even check other locations for what I wanted, I just felt valued which is wonderful to see. Really really good customer service. Keep it up!!! Thank you.

I rented a car from Otto Car UK around 5 weeks ago and unfortunately the experience has been extremely disappointing from start to finish.

From day one, the air conditioning in the vehicle was not working. I reported the issue immediately and was told it would be fixed. Since then, it has been about three weeks of back and forth with their mechanic and service team, yet the issue has still not been resolved. At times the car has been in the garage for extended periods, but I’ve still been expected to continue paying weekly rent.

After multiple attempts, the mechanic eventually stated he could not fix the AC because the company was unwilling to invest in a new compressor. During this entire process, communication from the service department has been very poor, and at times they have not answered my calls at all.

I have also contacted the payment department to request support, but they said they cannot do anything unless the service department approves a refund or replacement. Even visiting their office in person did not help, as I was told everything must be handled over the phone with a specific department that is often unreachable.

Overall, I have been paying for a vehicle I could not properly use during a UK heatwave, which has also affected my ability to work comfortably. The lack of support, communication, and resolution has been very frustrating and disappointing.

I hope the company improves its customer service and takes responsibility for fixing issues promptly in the future.

Ash gives a good service and helped me in all situations and sorted problems

I’ve been an OttoCar customer for over two years. I was on rent to by contract and I can say they are genuinely good to you until you really need them for assist. I was forced to pay an excess charge for a bogus claim and even when I accepted the liability I was expected to get a fair repayment deal. Instead, for over a week I’ve been trying to get in touch with accounts and claims department but to avail. They never called me back, answered my WhatsApp messages or replying to my emails. Instead, they start talking money without my approval as I refused to sign their offer. Their conduct is nothing short of disgraceful. I will be considering to break the contract with them, because of their breach.
In a meantime, the OttoCar Complaints department has tried unsuccessfully to remove the review claiming it’s defamatory. I stand by every word and have more stuff to reveal about their conduct.
Their excuse that they can’t find my account are laughable. How many Bojan Gojnic’s you know? Pathetic. I re-sent most of the emails they couldn’t have been bothered answering

Hi Abu,
It was great to be assisted by you this today it was absolutely great service!

Best rental company, and the best costomer service by Travis .
Im very satisfied with the service.
10 out of 10