Osprey Europe Arvostelua 

Incredible customer service from Osprey! When a courier messed up my delivery and mistakenly returned my weekend trip order, Osprey took ownership of the problem even though it wasn't their fault. After I explained the situation, they dispatched a replacement right away, and it arrived the next day. Outstanding support when I needed it most, special thanks to Lena for her support. I love their products and they are all reasonably priced for what they are.

I recently had an issue with the strap length on our Daylite Sling bags (6L). Even though the initial response from the Guarantee Department took a little longer than expected, it was clear that the system behind the scenes was actively working on it. Once the request was routed to the right team, the process was seamless: with precise questions, clear instructions, and very friendly communication (especially from Nay), they arranged a custom-made strap extender for us free of charge. We are eagerly awaiting the parcel and are curious to see how it fits. Genuine, solution-oriented service like this has become so rare. It is precisely because of this kind of support that I am more than happy to pay a little extra for quality, and I will gladly recommend Osprey to friends and family.

Fantastic guarantee policy - had a problem with a part and they replaced with no hassle/need for extensive proof etc.. excellent service

Many thanks for the excellent assistance. The spare parts service and the associated support really impressed me!

We got in contact with Osprey after a broken chest strap on our bag. It was a good few years old so we didn't expect it to be replace but we wanted to try. I can honestly say the service we got was fantastic. Nay responded quickly to our request and arranged for a new strap to be sent to us free of charge (including postage). A few days later and we have our strap attached and the bag is ready to go again.

Nay even sent us a video on how to attach the part. Top service and experience. Thank you Nay and Osprey!

Quick responsie. Very helpul. Thank you Nay!

The customer service do not listen to what you are trying to say or ask for more information. Now had the bag returned to me by Royal Mail after they had it for 3 weeks and now out of policy, stuck with a £125 bag i do not want. I refuse to use this company again due to the poor customer service by Dayan

I contacted Osprey for a replacement part and was dealt with by Nay. They were polite, thorough and helpful, communicating excellently throughout every stage of my request. Excellent.

Lena helped me when my package got lost due to a problem with the delivery service . On time and without hesitation thanks so much

My backpack needed some care so I reached out, since the warranty is 30 (!) years. I thought the repairs would be minor, but they said it wasn't repairable and that I'd get a new bag. Yay!

My old one will be recycled. Yay! In my own country. Yay!

And the warranty of the original backpack continues. Yay!

Not only is this excellent service for both customer and environment, the replies came superfast too! In the auto reply I was told it's very busy and I might've to wait over 7 days, but I got replies within a few hours or less.

I'm super happy with all of this. And with the backpack. I've had this brand and specific type for ages, with a reason. My Sirrus 36L fits like my favorite coat and I take it everywhere. From grocery shopping to holidays. It's almost an extension of myself :-)

Lo zaino è ottimo ,ma il prezzo che può sembrare un po' alto lo vale tutto il servizio clienti e il servizio assistenza che garantiscono, dò 5 stellea ne darei 6! Consigliatissimo, ho sperimentato l 'assistenza e sono stati TOP!

My new Osprey is the best backpack I ve ever had. Quick delivery. Good service and easy communication with Lena.

I had a fantastic experience dealing with Osprey Europe's customer support. Nay went above and beyond to assist me with my inquiry. They were prompt, friendly, and extremely helpful in getting everything sorted out smoothly. It’s rare to see customer service this efficient and caring these days. Big thanks to Nay for making the whole process effortless!

Decent kit, still offer 1st response discount too which is appreciated 👍 Thank you.

Order placed 31 Aug. Not delivered by 10 Sep even though supposed to be within 3 working days.
Noone answering the phone. Support centre link on order page not working.
Customer referral states will take up to 7 fays to respond by which time the birthday present will be too late.

I’ve been with Osprey for many years and took my Eja 38 on many adventures, but unfortunately it got damaged. I contacted Osprey through the All Mighty Guarantee and the process was fast and efficient, just like customer service should be.

My backpack couldn’t be repaired, so they gave me the opportunity to choose a replacement. I chose the Sirrus 36 in Purple Dusk and I love it! It’s comfortable and really beautiful.

Really happy with the service and with my new backpack. Thank you, Osprey!

I had an issue with an online order and Sara sorted it out for me before I could blink. 10/10 Customer Service!

This was my first time submitting a claim under the Osprey All Mighty Guarantee (AMG), and I couldn't be more impressed. To be honest, I initially had a few doubts about how smooth the repair or replacement process would be, but Osprey exceeded all my expectations.

A huge thank you goes to Nay from the support team, who handled my request (AMGE0109199) with incredible professionalism, patience, and speed. Every piece of information was provided clearly, and as soon as the details were confirmed, my replacement pack was ordered immediately without any hassle.

The Kestrel is already my third product from Osprey, and seeing a company stand so strongly behind its products and guarantee makes me a customer for life. Fantastic service, seamless communication, and a truly customer-first approach.

Five stars without hesitation!

I lost a buckle and I got a new one by post. Nay was very helpfull. Thanks

Ho contattato Osprey per una consulenza riguardante la sacca idrica Hydraulics da 1.5 litri in quanto avendo acquistato lo zaino Kestrel da 38 litri non sapevo quale sacca era meglio acquistare tra le varie disponibile. Posso confermare che Sara mi ha risposto solo dopo qualche ora dandomi supporto e consulenza anche sul modello corretto. Molto disponibili e veloci !! Brava Sara