Osprey Europe Arvostelua 

Jeg bestilte en ryggsekk herfra 23.juli. 10 dager senere hadde jeg ikke fått en eneste oppdatering om bestillingen min, så jeg kontaktet dem på mail og etterspurte info. Etter 8 dager hadde jeg enda ikke fått svar, så jeg sendte enda en mail. To dager etter dette fikk jeg svar:
«Thank you for your email.

Please accept my apologies, as it seems that your order did not go through correctly to our warehouse.

In this situation, I would be able to cancel the payment and refund you, or request for the order to be resend to you.»

Jeg valgte å kansellere og få refundert ordren, da jeg ikke ville risikere samme problem og lang leveringstid igjen, da jeg trenger ryggsekken til en reise.
Dagen etter fikk jeg svar:
«I have requested for the money to be released back in your account, and it should be with you within a couple of days.»
Jeg betalte med Klarna - betal senere, så jeg var spent på hvordan dette kom til å gå, siden jeg fikk svar «refundert tilbake til kontoen din»..

Det har nå gått 1 uke siden dette, og betalingen har enda ikke blitt fjernet fra Klarna… Dette er ikke Klarna sin feil, siden de alltid pleier å fjerne/oppdatere betaling nesten med én gang de har fått tilsendt info fra nettbutikken. Jeg har idag sendt dem enda en mail. Venter på svar.

I tillegg fant jeg ut etter bestilling at selv om jeg bestilte fra den norske nettsiden, så er det likevel Osprey Europe, som vil si at ordren blir sendt fra Europa og man må betale toll når pakken kommer til Norge.

​Exceptional customer service from Osprey! I recently had to submit a warranty claim, and Nay handled everything flawlessly. My bag was replaced in record time with zero hassle. Osprey’s Mighty Guarantee is the real deal, and Nay made the whole process seamless. Highly recommended!

Nay was excellent to deal with, thank you so much!

I have several osprey bags, all great and have stood up well to a rough life! Sent my suitcase/rolling duffel off for warranty repair, Nay has been fantastically helpful in sorting replacement kit as repair wasn’t possible. Great products and great service, wonderful to see a company supporting their products and backing their warranty

I had a broken buckle on an old backpack and the problem was very easily solved by Nay. Thank you very much !

Thank to Nay for dealing with my request for a new buckle under the guarantee. No quibbles. Dealt with efficiently and I now have a new buckle on my ruck sack. It just keeps going. Thank you. Excellent service.

Mein Rucksack (Sojourn 60l Wheeled) hatte einen Defekt, weswegen ich die All Mighty Guarantee in Anspruch nehmen wollte.
Zunächst verlief auch alles gut - ich konnte den Rucksack (auf meine Kosten) in ein niederländisches Reparaturzentrum schicken. Nachdem der Rucksack dort angekommen ist, wurde mir mitgeteilt, dass er nicht repariert werden kann und das ich mir einen Ersatz aussuchen solle. Das habe ich auch gemacht - und seit dem ist Funkstille seitens Osprey. Ich bekomme trotz mehrmaligem Nachfragen absolut keine Antwort von Osprey mehr.

Timeline:
- Erstmaliger Kontakt von Osprey nach Eingang meines Rucksacks im Reparaturzentrum: 19. Juni 2026.
- Ich habe am 23.Juni mit meiner Auswahl für den Ersatz-Rucksack geantwortet
- Da ich keine Antwort erhalten habe, habe ich am 5. Juli nach dem Status gefragt
- Da ich weiterhin keinerlei Rückmeldung bekommen habe, musste ich am 15. Juli erneut nachfragen
- Weiterhin keinerlei Rückmeldung von Osprey, daher erneute Mail meinerseits an Osprey am 24.07
- Weiterhin Funkstille und erneute Mail + Support-Anfrage (neues Ticket) am 11.08
- Weiterhin habe ich keinerlei Rückmeldung von Osprey erhalten.

Ich muss sagen, der ganze Garantie-Prozess ist absolut frustrierend. Insbesondere, da die All Mighty Guarantee eines der Haupt-Kaufargumente für mich war.
Leider kann ich Osprey bzw. die All Mighty Guarantee nach dieser Erfahrung überhaupt nicht mehr empfehlen und würde von einem Kauf von Osprey Produkten (insb. wenn einem die Garantie wichtig ist) absolut abraten.

My beloved trolley had a broken wheel. Customer support (Nay) was extremely helpful. The whole process of ordering, receiving and fixing the wheel took about two weeks and was completely free of charge! This is excellent customer service and a sustainable approach! I will definitely buy Osprey products again!

I am writing this review, as 5 months after initially receiving confirmation under the Almightly Guarantee Scheme in March 2026, that my backpack would be exchanged, I had heard absolutely nothing back from Osprey and have lost my pack which i sent in, despite several follow up emails to repair centre over May/July and also to their customer services.
The Almighty Guarantee cannot be trusted according to my experience thus far (AMGK0088639).

P.S. 19/8/26 I am pleased to report that Osprey answered promptly when i contacted them through their webform on 11/8/26 (as opposed to my many unanswered emails before).
However, it seems my experience all relates to their communication set up, as team said they had not received my previous emails, even though i replied directly to them or used the customer service email on their website. My recent email reply on 12/8/26 was again not delivered to them, as can be seen by their response below.
So posted my reply into another webform, and the bag arrived 2 days later. Thank you Osprey for now sorting it so quickly. To everyone contacting them, use their webform, not the email address.

The support at osprey is very good and fast. Excellent support from Sara at Osprey.

The Osprey Sojourn 80l pack has a great set of reviews on its website (which influenced me to purchase). Although generally well made it has a major design flaw in the handle which led me to leaving a negative but legitimate review. Surprise, it's never been published. Which leads me to think that company as a whole is less than honest with all its website product reviews.

Ordered a Nebula Driftshade Timber Beige, the color was not as expected, different than pictured online (more towards the purple side instead of beige).

Not a problem, I'll just exchange I thought. Until you find out you are responsible for paying for returns. I ordered in NL, but returns have to go to Belgium, which results in me having to pay 24EUR shipping for a product that's not matching what's pictured on the website.

2 stars because the backpack itself is great, but I'd just order it elsewhere if I knew exchanging was this costly.

Great service from Nay, rucksack developed a fault and the All Mighty Garuntee meant a replacement one was provided. Excellent process and thanks Nay

An airline broke the chest strap on my 4-year old Osprey rucksack. Nobody here in Brno (CZ) knew how to fix it. No local repair shops, not even the outdoor shop where I bought it. I asked Osprey directly, and it was an amazing experience. A person called Nay sent me the strap right away, with multiple emails and even a video explaining how to attach it. Just perfect.

Ordered a reservoir middle of June and upon receiving the item found it to be faulty and leaks. Have contacted customer service but have received no contact form Osprey. Can only describe the customer service as appalling. No phone number and it would seem no concern for customers.

I had an issue with a Hydration bladder and Sara sort it out in record time. Fantastic customer service - the main reason I'll stay with Osprey.

Nay solved my problem to obtain a replacement for my old Osprey Farpoint, which could not be repaired. In the first attempt I did not get a replacement. Today the new Farpoint arrived.

Nay from the customer care was extremely helpful and fast. I got a little piece broken and asked for a substitution. Immediate reply, fast solution and shipping of the part. Amazing!

Bonjour vous êtes aussi fiable que votre sac que j'ai depuis au moins 20 ans. Je viens de recevoir la sangle elle au top pour la couleur et vous aussi top extra je recommande pour tous les randonneurs Osprey et vous la commerciale, pardon si vous êtes un homme. Merci merci merci.

Need replacement buckles for my lightweight backpack.
It needs a bit to understand for the aftersale team what I really need. But with the great help of Nay from the Aftersales Team I got exactly what I wanted. Some very nice and light straps and they fit. They looks durable - perfect for replacement or a future repair I need to do. And the best: it was for free. Thanks for that.