Ordering.co - www.Ordering.co Reviews Arvostelua 352

The customer service was wonderful. This is the best platform than other delivery competitors.

Mi empresa trabaja con Ordering desde hace varios años y puedo decir que no pudimos escoger mejor. El soporte que el equipo de Ordering nos brinda es el mejor que una empresa puede pedir. Gracias

We hired this company last year. They took our money and provided the lamest support you can get. They offer you a trial period (money back guarantee) through which you can barely get started. They want to charge for everything all the step to launch time, after 4 months we never got to lunch a functional app and lost our money. Their CEO is super rude and cocky. None of the white label was done properly. They went into our company email accounts when we gave them access to our server to test the domain configuration... It was terrible!

Another thing I didn't like is that they delete the posts from your help forum where people are complaining. In fact you deleted all our reviews and issues posted.

IN RESPONSE TO YOUR REPLY:

I can post every single email we exchanged. I will prove with dates that their service never got to a valid testing point. I have emails from the second month where we still ask for proper DOMAIN white label set up.

Do you want me to post them here? or will they accept their flaws once and for all?

They want to turn this review into a marketing pitch. They think that's going to work? We can see behind the lies.

We are giving this business niche a second shot now. In fact the screenshot they provided, if you go there you can download fully functional apps right now.

Unlike their solution we were able to get that setup in a few days. If anyone needs a replacement of ordering.co we can advise you on how to get set up quickly from our provider by following the link to the site they posted here with the screenshots of our company.

We lost interested in their solution and lost the chance to get a $900K investment because of their incapacity to deliver a solution for us. That is a great medal they carry. Fortunately, we don't depend on investors right now. Thank you for that :)

And they never listen to feedback. They haven't learn the lesson in over 2 years and they never will. if you want to risk you investment go there.

I'l be glad to advise them on how to provide proper support and how to appreciate and leverage our client's feedback.

In fact you can find many beginners guide about UX (User Experience) online.

The best sample of how they handle their Public Relations is that they picked a fight over this review instead of reaching out and trying to amend the bad experience we had.

==== RESPONSE

After many reviews now they are finally changing their tone. Now, that's progress.

However they insist on their lies: I've evidence to proof that we paid 4 months. If Trustpilot allows it, we can post screenshots.

We're not blaming them for not launching any business in the pass, there are many other white-label services out there that anyone can use to launch a service like that with far more features but we are here to talk about them not us. So we are recently revisiting this niche to help local businesses thrive and gain some extra visibility. We felt the responsibility in our hearths to come out and help like we've always wanted to do.

If you like we can create a full discussion here, and publish the video where they go into our servers and into our emails and evidence of the deleted forums where we point out the poor support and how they remove the ones they don't like.

We're simply pointing the truth of how they made us lose money and time so that whoever joins them is prepared for that. We truly hope they get well served, maybe, who knows. This is not a good time to waste money. Maybe with Covid-19 they're more willing to help others.

That's what the Trustpilot reviews are for, for all the good and bad. I'm sorry you feel like you deserve a good review when you don't.

We also want to apologize for not posting this review earlier but we totally dismissed the idea for years and until recently we realized many businesses are struggling to stay afloat and want to provide some help.

We're not angry at them or their company, in fact we are very grateful to have learn which companies you can trust or not.

I just want to inform the consumers so that they know who they are dealing with to save them a headache, but anyone is free to experiment.

They so want to turn this into a marketing pitch for their company, but when we care about finding the truth we take our time to read these reviews at full.

I just remembered another thing that sucks with Ordering.co white-label and that is that if you are late one day on payment they will disable your entire solution and send to hell your white-label until you pay, taking the opportunity to reveal their brand under your own domain. Has anyone else have that happened? The minimum courtesy there would be to show a generic message or simply disable the domain mapping. And it took them about 3 days to release our domain after we cancelled our subscription.

Is funny to see how they are paying people to post nice things here.

GREAT PLATFORM AND GREAT CUSTOMER SERVICES

Really impressive platform! Well thought out!
Their support is also good!

Great team, easy to work with and excellent service! Would recommend anyone to use them. These guys offer a lot, and if they don't have it yet they can make it happen.

Great feedback, team is honest on the capabilities on what could be done and not. Feedback were also given on time.

Normally when I cancel a subscription I don't write a 5 star review but I thought in this case I should do so as I was quite pleased with this company from start to finish. In my situation I already had a customer base that was using another software and I wanted to find a new provider. I chose Ordering.co without doing enough research first to realize that their platform would not be able to provide the exact same service that I was already offering. Although their platform had 10 times the amount of tech available and almost unlimited customizations that could be done I found in the end that my current business model simply couldn't be transferred over. This was no fault of Ordering.co and to my surprise after 10 days and several tickets and meetings trying to get things to work as I needed them to I asked if cancellation was still an option and they refunded my Platinum service payment and future subscription within 24 hours or requesting it. I felt this review was important to provide so that others would feel confident about working with a reputable team and if my business model changes in the future I would go back to them in a heartbeat. Thanks again and I hope to work together in the future sometime.

Definitely a great product!
You will need to take your time and be very patient.
There is a whole ordering university behind this great product with enough documentation and great support by email. If you need customization you will definitely not get a cheap quotation.

It was a great experience , team is very friendly with an amazing support

Cutting-edge great technology- 5***** technical support (especially from Lora.S - She is a star!). Highly recommend

Ok, so I'm an absolute numpty when it comes to IT. I'm not a coder or a tech whiz but any stretch of the imagination! This is why I just spent a good 3.5 hours with Elliot who was SUPER PATIENT with me, helping me input all the required data to create the apps for my business.

I've worked in customer service for many years and I can honestly say that Elliot is a credit to Ordering.co. His ability to be so patient and get the job done with not one (obvious) facepalm is a miracle!

Thanks again for your help. I have no doubt I'll be calling on it again soon! 😂

Good support from the Team for our project Okey.My

They are very professional and comitted to solve your problem. You will also get superb support from the sale as well they will add credit to your account so you dont pay for the days of waiting while they solving the technical issue this is very important for the start up company like Okey.My

Thanks Alonso and Arturo to provide us Support.

Excellent service from the speed of installation and the support that Priyabrata K and the entire team of Ordering.co to configure the site and stores, so it is easier to put your online business to work is a highly recommended company for this purpose.
The very efficient sales service and all the functionalities of the application to give the best service to your clients
In any question you have in support, you will receive your answers quickly and with a clear solution.

Amazing team, they give us all the options and tips to personalize our project in great response times. We feel very confident with Ordering for our project.

Very efficient software - user friendly and easy to navigate. Online support is extremely helpful and offers a timely response

I got my web! thanks to ordering.co team.

I think now I understood about ordering.co style in delivering its offering, service & support.
It will be the future of B2B style for us.
In my country (Southeast Asia), B2B service is mostly driven by offline interaction, like follow ups & meetings.. We are also comfortable in building relationships with our customers & partners.

Since covid-19 pandemic, businesses are trying to change. I feel that ur style is the future for us.

The perfect technological partner. The ordering team has exceeded my expectation all the time! They respect any deal we make and they are willing to go the extra mile to prove that you can rely on the long term.

Sometimes it feels like you have the whole technology company is working just for you, with their care and support. We have been working with them for over a year now and we view Ordering.co as long term reliable partner.

That is because not only that they give the best support and service but also very flexible. You can customize and anything you need to grow your business and take it further. This helps in pivoting and adapting quickly in response to market changes.

Great experience. Powerful software for the price. A lot of footwork on the setup, but tons of company generated guides, and extremely transparent with pricing, and helpful. A truely realist company that understands code, and the core concept of "know your software" is second to none.

When I want software that "just works" with random chaos and failures, I would look elsewhere. If I wanted software that was reliable, I would go here.