Customer service was great - I was asked for a video of the entry/walk way before the order was confirmed. Once that was sent, everything was approved. Bed was then delivered and assembled by two real... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
From start to finish Adam was brilliant, no pushy sales, very knowledgeable and delivered our chosen bed within 8hrs…yes we were local, but OBS took on the challenge of our time constraint project.... Näytä lisää
Yritys on vastannut
We needed 3 single beds for our children asap, we told Sohail their age and that we wanted them to last into adulthood... 2 days later, 3 perfectly matched 1500 pocket sprung mattresses were del... Näytä lisää
Yritys on vastannut
From start to finish, the whole team could not have done more to make the choosing process so easy. They listened to my needs and budget and certainly delivered. They were polite, helpful and profess... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
When you come to Online Bed Store, you’re choosing: • 40+ years of manufacturing expertise • Factory-direct pricing with no middleman mark-ups • Premium materials and long-lasting craftsmanship • Free UK-wide 2-man room-of-choice delivery • A knowledgeable team that understands beds inside and out We are proud to bring generations of experience directly to our customers. No gimmicks. No inflated pricing. Just expertly made beds, honest value, and service you can rely on. That’s the difference. At Online Bed Store, sleep isn’t just a product — it’s a craft that has been perfected over generations. Bed and mattress manufacturing has been in our family for over 40 years. During that time, we have mastered our expertise by supplying many of today’s biggest and most recognised brands. Behind the scenes, we’ve helped shape the quality, comfort and durability standards that customers across the UK have come to expect. After decades of manufacturing for household names, we made a simple but powerful decision: to bring our knowledge, craftsmanship and factory-direct pricing straight to the public. By cutting out the middleman, expensive showrooms and unnecessary mark-ups, we are able to offer premium quality beds and mattresses at genuinely competitive prices — without compromising on materials or comfort. What makes us unique is that we are not just retailers — we are manufacturers. Every bed and mattress reflects decades of hands-on experience, careful material selection and attention to detail. From sturdy handcrafted frames to supportive pocket-sprung and memory foam mattresses, our products are designed with durability, comfort and long-term performance in mind. We understand what goes into a truly great night’s sleep because we’ve been building the foundations of it for over four decades. We also believe that exceptional products should be matched with exceptional service. That’s why we operate with transparency, honesty and a customer-first approach. Our team is knowledgeable, approachable and always ready to help customers choose the right product for their needs. We don’t rely on gimmicks — we rely on quality and trust. To make the experience even better, we have our own dedicated delivery partner, offering free 2-man room-of-choice delivery anywhere in the UK. This means your bed is delivered safely, professionally and placed exactly where you want it — without hidden costs. We understand that buying a bed is an important investment, and we aim to make the entire process smooth from order to delivery. At Online Bed Store, our mission is simple: combine decades of manufacturing expertise with fair pricing and outstanding service. We are proud of our heritage, confident in our craftsmanship, and committed to giving our customers the comfort and value they deserve. When you buy from us, you’re not just buying a bed — you’re buying 40 years of experience, delivered directly to your door.
Yhteystiedot
Wide Lane, LS27 9FL, Leeds, Yhdistynyt kuningaskunta
- 01133401480
- support@onlinebedstore.co.uk
- onlinebedstore.co.uk
4,6
Erinomainen
161 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 91 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Genuine, honest and amazing service.
From start to finish Adam was brilliant, no pushy sales, very knowledgeable and delivered our chosen bed within 8hrs…yes we were local, but OBS took on the challenge of our time constraint project.
Can’t thank you guys enough!
We will certainly be returning customers!
1. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your fantastic review! We're delighted to hear that Adam provided you with knowledgeable, honest advice without any pressure and helped you find the right bed.
An 8-hour turnaround was certainly a challenge, but we're so pleased we could make it happen and meet your time constraints!
We really appreciate your support and look forward to welcoming you back again in the future.
Team OBS
Brilliant uk company
What a fantastic business to deal with the communication was excellent from start to end including the transport company who delivered the headboard.
The quality of the headboard is 10/10, I am so pleased with it.
I would definitely recommend this lovely business to anyone who wants a headboard and bed.
31. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your fantastic review and recommendation! We're delighted to hear that you received excellent communication throughout, including from our delivery team.
It's wonderful to know you're so pleased with the quality of your new headboard – a 10/10 is exactly what we love to hear!
Thank you for supporting a UK business and for choosing OBS. We really appreciate it!
Team OBS
Ottoman Bed
From start to finish, the whole team could not have done more to make the choosing process so easy. They listened to my needs and budget and certainly delivered. They were polite, helpful and professional. On delivery the guys were very respectful of my property.
I can definitely recommend Online Beds to any future customers .
22. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your wonderful review and recommendation! We're delighted to hear that our team made choosing your ottoman bed easy by listening to your needs and budget.
It's also great to hear that our delivery team were polite, professional and respectful of your home. We really appreciate your kind words and hope you enjoy your new bed for many years to come!
Team OBS
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your review. We're pleased to hear that you're happy with your bed, although we're sorry the delivery took a little longer than expected.
We appreciate your patience and your feedback, and we hope you enjoy your new bed!
Team OBS
100% I would recommend this company
100% I would recommend this company. I looked at so many beds with different companies and wasn’t getting anywhere. Either the beds were too expensive or the quality wasn’t what I was expecting. Then, I found this amazing company and I cannot fault Adam from start to finish. The bed was delivered in 10 days and the quality is just superb. We ended up ordering 2 beds. Thank you Adam and your team.
15. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your amazing review and recommendation! We're delighted to hear that after looking at so many different options, you found exactly what you were looking for with us.
It's fantastic to hear that Adam looked after you from start to finish and that you're so pleased with the quality of your beds. The fact that you ended up ordering two means a great deal to us!
Thank you again for choosing OBS and for your kind words about Adam and the team. We hope you enjoy your new beds for many years to come!
Team OBS
the mattress is not as advertised
the mattress is not as advertised it is very hard and advertised as super soft, when I emailed the company I have not had a response which is very poor considering the mattress was nearly £800.
17. elokuuta 2026
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your review. We’re sorry to hear that the mattress has not met your expectations.
We would, however, like to clarify that the mattress you purchased was not advertised as “super soft”. The “super soft” description relates to the mattress protector selected with your order, rather than the mattress itself.
We have also responded to you by email and explained our position, including that we do not offer a sleep trial on our mattresses.
We’re sorry for any misunderstanding and remain happy to clarify any details regarding the product or your order.
Team OBS
I am so happy I've found this company…
I am so happy I've found this company and Adam - Adam has gone above and beyond to recommend the right product, giving honest feedback and advice and helping me choose the right beds.
Having had the worst experience with Comfybeds this company have been a breath of fresh air.
You can actually speak to a person who wants to help.
I will definitely be back for more goods and recommend this company 100%.
19. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your fantastic review and recommendation! We're delighted to hear that Adam went above and beyond to provide honest advice and help you choose the right beds for your needs.
Providing a personal service where you can speak to someone who genuinely wants to help is incredibly important to us, so your comments mean a great deal.
Thank you for putting your trust in OBS. We really appreciate your support and look forward to helping you again in the future!
Team OBS
The Bed Came On Time And Surprised Me…
The Bed Came On Time And Surprised Me Thank Youuuu
5. elokuuta 2026
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your lovely review! We're so pleased your bed arrived on time and was a pleasant surprise.
We hope you absolutely love your new bed and enjoy it for many years to come!
Team OBS
One of the best bed manufacturers in…
One of the best bed manufacturers in UK, very good service throughout purchasing process. High end quality with very reasonable prices. I highly recommended them.
6. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your fantastic review and recommendation! We're delighted to hear that you were happy with the service throughout your purchase and, most importantly, with the quality and value of your new bed.
Your kind words and support mean a great deal to us. Thank you for choosing OBS!
Team OBS
Faulty product, dismissive communications
Ordered a bed base with four drawers. Base arrived with missing legs so had to improvise until missing parts arrived. One of the drawer bays does not function as the drawer falls off its runners. Tried with all the drawers provided with the same result. Communications were late and dismissive. Had to remedy the situation out of my own pocket.
22. kesäkuuta 2026
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your feedback. We're sorry to hear that you experienced issues with your bed base and that the missing legs caused inconvenience upon delivery.
We’re also disappointed to hear that you felt our communication was late or dismissive, as this is not the level of service we aim to provide. We take product issues seriously and would always want the opportunity to investigate and resolve any fault properly.
Please contact our customer service team with the details of the issue and any costs you incurred so we can review the matter fully and work towards an appropriate resolution.
Team OBS
Perfect experience
Perfect experience, the bed and base were as described. They delivered on time and kept texting me on its progress. Great customer service. Would definitely use them again. Thank you
31. heinäkuuta 2026
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your fantastic review! We're delighted to hear that your bed and base were exactly as described and that everything arrived on time.
It's great to know you appreciated the delivery updates and customer service throughout. We really appreciate your support and look forward to welcoming you back in the future!
Team OBS
From start to finish
From start to finish, the process of purchasing a bed and mattress was excellent. Adam was incredibly helpful, knowledgeable, and professional throughout. It’s rare to find a business that’s honest and reliable these days, but this experience has restored my faith.
I would highly recommend Onlinebedstore to anyone looking for a quality bed and mattress. My new mattress completely cured the back pain I’d been suffering with for the past two years from the very first night. The bed frame is also solid, well made, and excellent quality.
I couldn’t be happier with my purchase and the outstanding service I received.
31. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for taking the time to leave such a wonderful and detailed review! We're delighted to hear that Adam provided helpful, knowledgeable and professional service throughout your experience with us.
It's fantastic to know you're so pleased with the quality of both your new bed frame and mattress, and we're especially glad to hear that you've found the mattress so comfortable.
Your recommendation and kind words about our honesty and reliability mean a great deal to us. Thank you for putting your trust in OBS, and we hope you enjoy your new bed for many years to come!
Team OBS
Received really quickly
Received really quickly, emailed to ask when delivery would be as I’d not had a call. They said hoping to deliver a certain day but I would get an update closer to the time to advise a definite time, however, this didn’t happen.
A good job the hubby was home all day that day.
I am very happy with the base and mattress and feel it’s great quality and was really happy with the price.
And most importantly it’s so comfy!
29. heinäkuuta 2026
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your lovely review! We're delighted to hear that you're happy with the quality, comfort and value of your new base and mattress.
We do apologise that you didn't receive the expected delivery update, and we appreciate your feedback on this. We're glad everything arrived quickly and that someone was available to accept the delivery.
Most importantly, it's fantastic to hear you're finding your new mattress so comfortable! Thank you for choosing OBS.
Team OBS
Thankyou recieved our bed order…
Thankyou recieved our bed order absolutely brilliant service from coming to your warehouse. Communication and delivery and fitted by Hassam and Sam.the lads are a credit to your business would purchase again and recommend you to friends keep up the good work .sharon
5. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much, Sharon, for your wonderful review! We're delighted to hear that you had a brilliant experience from visiting our warehouse right through to communication, delivery and installation.
We'll be sure to pass your kind words on to Hassam and Sam – it's fantastic to hear that they were a credit to the team.
Thank you for your recommendation and support. We look forward to welcoming you back in the future!
Team OBS
Great Service
Our bed was delivered by Hasan & Sam and they were very polite and well mannered. Very efficient would definitely order again. Highly recommend. Polite service when in store ordering aswell and catered to every need.
5. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your fantastic review and recommendation! We're delighted to hear that you received friendly and helpful service in-store and that our team catered to your needs throughout the ordering process.
It's also great to hear that Hasan and Sam were polite, well-mannered and efficient with your delivery. We'll be sure to pass your kind words on to them!
We really appreciate your support and look forward to welcoming you back in the future.
Team OBS
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your review. We’re sorry that your ottoman had not arrived at the time you posted this.
We can confirm that your ottoman was subsequently delivered within 10 working days, which was within our stated delivery timeframe.
As the order has now been successfully delivered within the advised lead time, we feel that the 1-star rating does not reflect the final outcome of your order. We would therefore be very grateful if you could consider updating your review and star rating to reflect the completed service.
We hope you’re happy with your new ottoman and thank you for choosing OBS.
Team OBS
very helpful and informative
very helpful on the phone. got to speak to a person not an automated voice machine.
delivered very promptly and in line with expectations
16. heinäkuuta 2026
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your great review! We're really pleased to hear that you found our team helpful and that you appreciated being able to speak directly with a real person.
It's also fantastic to know that your order was delivered promptly and in line with your expectations. Thank you for choosing OBS!
Team OBS
Repeat customer as experience positive
Lovely helpful lady on the phone
Product as advertised
Fast delivery and free shipping
4. elokuuta 2026
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your lovely review and for choosing OBS again! We're delighted to hear that our team was helpful and that your order arrived quickly and exactly as advertised.
We really appreciate your continued support and look forward to helping you again in the future!
Team OBS
I purchased a Firm mattress
I purchased a Firm mattress, or so it was advertised, within three days it was dented where I sleep. I contacted the company and they told me to turn the mattress weekly to even it out. I have now done that three times, so there are dents all over it now. I have never had this problem before with a 'FIRM' mattress. The company aren't replying to my emails now. I wouldn't advise anyone to purchase from this company.
4. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your review. We’re sorry to hear that you were unhappy with your mattress and appreciate you raising your concerns with us.
When you first contacted us, our team provided advice regarding the mattress and its care. We do not ignore genuine customer concerns and are always willing to review any reported product issue based on the information and evidence provided.
We would also like to note that this was the first of three separate 1-star reviews you subsequently posted regarding the same matter. We feel it is important to provide this context for anyone reading the reviews.
We remain happy to address any legitimate outstanding concerns directly and review the matter based on the full history of your order and correspondence.
Team OBS
The mattress arrived before time it's…
The mattress arrived before time it's really good 👍 and it's exactly what I ordered
15. heinäkuuta 2026
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your great review! We're delighted to hear that your mattress arrived ahead of schedule and was exactly what you ordered.
We hope you enjoy many comfortable nights on your new mattress. Thank you for choosing OBS!
Team OBS
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