Onaro Arvostelua 313

Rude and unprofessional

James and the team provided an exemplary service in helping me acquire my desired timepiece; went above and beyond at every point. 10/10 recommend.

I’ve worked with many watch dealers over the years, and Onaro stands out at the top. Professional, deeply knowledgeable, and always fair on pricing. A trusted partner in a market where trust is rare. My new go to watch dealer.

The whole experience from sourcing to receiving my chosen watch was exceptional.
I was so impressed by how knowledgeable both James and Matt were and would not hesitate recommending them.

My 2nd purchase from Onaro in a month! Really happy with their service, James worked hard to locate my dream watch in a really short space of time as I was only in London for few days. The watch was brand new and still had stickers on! Would definitely buy from Onaro again. Thank you!

James and Matt were a pleasure to deal with, with prompt and upfront communication throughout. Their service is discrete and professional and they make a nice change from stuffy / stuck-up boutiques!

James was so professional and made the process of selling and also buying a smooth easy process and very knowledgeable on watches so you know your in good hands plus an amazing location in Knightsbridge to

Excellent and constant communication via WhatsApp prior to purchase and a swift and efficient delivery post-purchase.

Onaro and their team couldn’t have done more and I’m very pleased with my new watch.

Will be using again, it’s rare that it’s this smooth within this market given the number of bluffers within it!

James was great from first contact to leaving with my watch. He is a genuine enthusiast about watches and about how he does business. Great communication. Clear and completely open at all times. The process was almost as nice as the final watch. He will be my first enquiry in the future if I am ever in the position to buy another watch

Amazing experience. Great communication. Will be a regular customer.

Excellent overall experience with my first luxury watch purchase from Onaro! Communication with James was fast, clear and direct. Went to visit them in the office which was a first class experience. No pressure, just straight talk about the watch, their background and how they operate. I highly recommend them and will definitely be back from more watches!! Thanks guys!

Onaro were great throughout my whole customer journey. I asked for a Patek 5711r and had also asked various other companies. Onaro had the best piece I could possibly get and were extremely responsive to everything I asked. The pace of communication was exceptional no matter what time I sent a message. I went down to collect the watch and the guys were great. Couldn’t have asked for anything more. Will definitely do business with again

I recently purchased a Rolex GMT from Onaro, and I couldn't be more pleased with the experience. James and Matthew were exceptional throughout the entire process—knowledgeable, professional, and genuinely passionate about their work.

From the moment I made my initial inquiry, they were responsive and transparent, answering all my questions with patience and clarity. The transaction was smooth, secure, and instilled full confidence. The watch itself was exactly as described—pristine, authentic, and beautifully presented.

What really stood out was the level of personal service. James and Matthew took the time to ensure I was comfortable every step of the way, making the experience not just a purchase, but a pleasure.

Highly recommended to anyone looking for high-end timepieces with integrity and outstanding customer service.

I will most definitely be returning to Onaro to make further purchases and look forward to building a relationship through watches with both James and Matthew.

Karl Wiltshire

James and team were absolute stars, the communication, from get go, was top notch. I was kept up to date on the order. Got a through walk through of their checks on the watch in question, was offered a very competitive/fair price. Top notch experience. I recommend them highly

Always a pleasure and the team are epic!

James was super helpful, prompt response to all messages, excellent service. Would definitely buy from them again and would recommend.

I’ve been looking for the right GMT2 Pepsi for a long time and I came across these guys on a random search.

Obviously, my first concerns were, who are they, are they legit, can I trust them etc.

I did a ton of due diligence and then contacted them for a chat. They responded immediately fueling my concern list ! However, I came to realise that they are just so passionate about their client experience that they just go over and above to demonstrate this.

Subsequently, I met James and Matt with a long list of questions, some of which I would say now were not needed but it is an important purchase from my perspective. These guys were brilliant. No pressure. Very patient! Answered everything I had and gave me even more information which was also helpful (super knowledgeable).

I 100% recommend Onaro if you are looking for a nice watch. Great showroom in Knightsbridge and it was a really pleasant experience dealing with them. Nothing is too much trouble.

Thanks so much James and Matt - I love my watch and hope that your business continues to flourish.

Massive thank you to James and Matthew for their brilliant customer service. They have a wonderful office that is easy to get to. Buying my first Rolex, both gentlemen were happy to answer all my questions around authenticity etc. Matthew ensured the sizing of the watch was correct and took great care to ensure it was the right fit. I can see why they have so many 5 star reviews and they definitely will be having a repeat customer.

Excellent customer support and interaction. The watch condition was even better than described and delivered next day free of carriage charge.