Oliver Peoples Arvostelua 

The prices and shiny stores may suggest this is a premium brand. It is not. Hinge of a pair of sunglasses snapped. The Amsterdam flagship store (!) is unwilling to order the spare part and provide a repair. It is a current model, still for sale in the store. They refer to the store where it was originally purchased. Not a warranty issue, willing to pay for the repair, they just refuse. Poor customer service; not a premium brand; last pair of OP glasses for me.

Oliver Peoples - Waikiki / Honolulu - I went to the shop with my glasses (not Oliver Peoples incidentally).

One of the arms had come off but I still had the screw. I was visiting from London, the gentleman in the store, although they don’t repair glasses, reattached the arm and carried out the repair and without charge.

A fabulous experience, when I’m in the market for my next glasses and sunglasses they may have just got a new customer - very impressed. Great customer service and a great impression.

The

Oredered online 2 pairs of sunglasses. By mistake , in google was set the old address. I messaged them 5 minutes after I placed the order asking them kindly to change the address. They messaged me on second day telling me they will do theyr best to help. After 28 hrs I recieved email from delivery company that the items were dispatched (to the old address). I emailed again Oliverpeoples "support" team, they came back to me that is to late. So back and forward, they haven't done anything.
What support they can offer for online buyers? Changing wrong ordered items and changing wrong customer's details.
Looks like olivers hired incompetent personal for such an important department for any kind of business.

I will look for other store for my next purchasing.

The Vancouver Oliver People’s location service was empty, the staff on hand were horrible to deal with.

Recently purchased glasses $1500.00, came in late they didn’t pass quality.

Re sent new set, there staff (O) heated and bent them to a in-wearable state.

In order to get new pair we
had to use our one time exchange/warranty.

Dissatisfied

For two weeks now, I have been waiting for Oliver Peoples to fix their website. Specifically, if you order ANY prescription sunglasses and indicate a specific lens type and color, the order information in the shopping cart defaults back to the stock product specifications (non-RX lenses and the lens color on the product page). I have contacted customer support, spoke with TWO customer support representatives, got a hold of their "concierge" email ALL of whom confirm this is an error ... and ALL of whom have nonchalantly punted the issue.

The obvious option is to go to a retail store. Until you realize very quickly these are franchised (even the "flagship") and they actually *discourage* you from ordering the Barberini glass lenses claiming it will take several months. Having ordered 2 eyeglasses (not sunglasses) from the website, both took less than 3 weeks to arrive.

What is particularly pathetic, and if you are curious what a working Luxottica website looks like, simply go to Persol or Ray Ban, select ANY sunglasses, select a lens color different from the product page, and you will see on your shopping cart that the correct lens information appears.

I have NEVER come across a supposed "luxury" brand that absolutely does not care if it makes a sale or not.

Truly a unique brand of Pathetic.

[Update 06-18-2024] One month, not fixed. Amount of "apology vouchers" accumulated: >75%. Just. Wow.

I have multiple pairs of Oliver People's frames and have always found them to be top notch, quality and stylish with an edge. So purchasing another pair last November 2023 was something I did not think twice about. I had my eye glass store order the RX lenses and was very happy with the end result
As stated I have multiple frames so wore the new ones for about a month and switched them out for another pair. About a month ago I put on the new frames again and about a week later noticed the left arm was causing my face to hurt and leaving a red mark.
The closest Oliver Peoples store I am assuming is in Boston an hour and half drive so I asked my optician to look at the left arm on the frames, he tweaked the screws and all seemed well. I called Oliver Peoples also to find out what my options were in case the fix did not work. I noticed over the past week that the frames are in fact defective , the right lens has a gap that I can put my finger behind, while the left is practically on my temple . I had my optician tweak the arm again today as the left arm was now too loose. He noticed the frames were also defective today its something you wouldn't really notice unless you look hard, but if you put the glasses on the edge of a counter top it is clear the right lens is sticking way out while the left is flush with the counter top.
I called Oliver Peoples this morning and was told that the glasses needed to be sent back to the company, this entails another 45 minute trip to my optician to remove the RX lenses , and then another trip to have them put back in when the frames are replaced ' there's no fixing them. I explained this the the representative who told me there is nothing she can do other than have me follow the return policy, and offered a 20% discount on a new pair of frames LOL. I asked to speak to a manager and was advised after 10 minutes none were available .
Usually a high end or a company that markets itself as a high end retailer/manufacturer go out of their way to fix a problem with their product especially a defect. Not Oliver Peoples apparently , a simple fix on their end and keeping the customer happy would be to overnight me a new pair of frames, I would have my optician remove the lens from the defective pair and send the defective pair back to Oliver Peoples in the packaging they had just sent me.
If I got the opportunity I would have explained this to the Manager but no manager wanted to speak to me I will never purchase another pair of Oliver Peoples glasses they are clearly shoddy, as is their business practices. They don't stand by their product and have no interest in maintaining their customer base or keeping their customers happy

Pessima scelta!! Occhiali scadenti ad un prezzo esorbitante. Dopo poco più di un anno le astine si sono deformate al sole...per un paio di occhiali da sole è il colmo!! Pensavo che spendere così tanti soldi ne valessa la pena anche per la garanzia che all'atto dell'acquisto enfatizzano con durata "due anni" assolutamente NON vero il loro servizio clienti (scadente) inizierà a trovarvi n-mila scuse per fare in modo di NON beneficiarne. Morale della favola mi hanno chiesto 250 euro per riparare un paio di occhiali da sole deformati al sole! Consiglio:
"STATE ALLA LARGA se non volete buttare soldi nel..."

I cannot believe I'm having to write a bad review for a brand that I presumed would offer excellent customer service.

I purchased some sunglasses from the Oliver Peoples online website. No receipt came through, yet their marking emails do. However, the sunglasses arrived a few days later, but I wasn't so keen on them. But there was no paperwork in the packaging. Nothing about returns, no order number. Literally nothing.

I then rang one of the London stores for some assistance, even though I knew they wouldn't be able to help as I bought the sunglasses online. But they did give me a 'concierge' email address to write to. So, I've written. I did get a reply of sorts "we'll look into it and get back to you if we need further information" and that's it. Another two weeks later nothing.

There's now no alternative. Make contact with my credit card provider to get a refund.

Unresponsive and sloppy customer service. I wrote to report a defect. They asked to send pictures which I did. They never followed up although I wrote them at least another couple of times. I had to get the issue fixed by an optician. I will never buy again from them. Unfortunately the rating doesn't allow to give zero stars

I bought a frame in June 2023. I had the prescriptions lenses fitted and I use them as reading glasses. I always carry them in their case because they are beautiful delicate frame. However, one of the temples has always been a little loose but recently since December, the lenses have been popping out. I finally went to the shop where I bought it - they tightened screws and told me that one of the screws could not be tightened because the threading in the hole has worn out and there is nothing they can do. I instead thought: Surely, that is a manufacturing issue. I contacted customer services and its been back and forth - quite a nightmare. I am now using a pair of spectacles that I have owned for at least four years with no problems, while I send back the frame for them to verify and replace. All the while, ideally I should have been able to walk into a shop close to me and have it resolved.

They are expensive and terrible after-sales and warranty policies. I will not recommend them as a company.

The best quality sunglasses as usual from Oliver peoples. Love them

I purchased a pair of $486 frames on line for my husband as a Christmas present. When we took them to our optometrist for prescription lenses, he pointed out that a nose pad was missing. Three weeks of attempting to resolve the issue were entirely frustrating: while hunting around the website for other ways to contact this company, I found there was a store in Waikiki. The nice guy there added the missing nose pad in thirty minutes, no charge. Find an actual store or look for another vendor: Oliver Peoples’ “Customer Care” is non-existant.

After reading trustpilot reviews I was scared but my experience was 5 star in the Netherlands. Ordered online, didn’t get tracking but I got shipping confirmation. I emailed the company and they provided me the tracking code. My order got delivered fast. Very happy with my new shades.

If I could give it a negative 5 star rating I would. Bought some frames from my Optometrist store and was extremely happy with my first pair of Oliver Peoples glasses. So I decided to look at their online website to see more variety. Made an online order from their website (Order number #3310139549141) I never received my order and filled a claim with their customer service. In the form it said it can take up to 3 weeks for them to complete their investigation. It has now been OVER FOUR WEEKS and they are dodging all of my emails. When I call their customer support all they tell me is to wait another week. What kind of f*c* Sh** is this? The tracking number they provided me (1Z71W36E0421474938) is showing that the package is unable to deliver. I am left with nothing while Oliver Peoples have everything of mine. They'll rob your money and leave you in the dust. SAVE YOUR TIME AND MONEY FROM THIS PLACE.

Have been wearing Oliver People frames for the last 8 years(Sheldrake). Recently bought 2 (Cary Grant and Gregory Peck). Solid frames, colour as expected, can only recommend.

Avoid at all costs - literally, save yourself the cost of these extremely expensive glasses. Not worth it. Flimsy manufacturing. Arm fell off its hinge and resulted in me and my husband being on our hands and knees searching for the screw while on our honeymoon. Embarrassing.

Ho comprato un paio di occhiali perché mi avevano parlato bene di questo brand. Gli occhiali mi arrivano, li misuro, purtroppo mi vanno piccoli chiedo il resto è li restituisco il giorno dopo, scatola originale e tutto. Li ricevano giorno 10/08 ad oggi ancora non ho ricevuto il rimborso. Se chiami il servizio clienti dicono che bisogna aspettare, ma io un sito che dopo 11 giorni dalla data di ricezione della merce non emette un rimborso non mi era mai capitato.

I read a lot about the falling quality of once great Oliver Peoples since it's bought up by Luxottica... but I liked the look of the new model (Rorke), and bought a pair from a 3rd party retailer when I found they offer some discount.
Upon receiving, I found the hinges bit tight, but I thought nothing should be wrong. After a couple of days of just trying it on at home, the left temple fell off clean from the hinge. I had to send it back to the retailer for a replacement.
After 8 weeks of waiting, I received the second pair. The hinges were smoother at least. After 3-4 days of wearing them out, I find white lines forming at the one end of the temple about the hinge (typical sign of stress fracture for plastic material). I didn't even handle them anyway roughly either! Now it's too late to send them back to the retailer nor I want to wait another 8 weeks, so I'll have to put up with it praying that they do not get much worse.
They're 400 euro worth pair in retail price, for heaven's sake!

Great style but horrible quality. I would not recommend!
Disappointed with the complete lack of customer care/repair service provided. I found my pair of folding sunglasses with a crack on the bridge while in their case and I was told by the sales associate that nothing can be done. Barely worn them, now useless and a complete waste of money. I would expect a luxury company to offer better service / repair options.

Tldr: bought a pair of sunglasses in store which appeared to be used because it was full of scratches and the brand failed to provide proper customer service. Never buying here again.

Initially I had a good experience in store and bought a nice pair of sunglasses. At home I noticed the frame was full of scratches and after further investigation they turned out to be from an old 2019 release (lol). The only thing I can conclude here is that I bought a 4 year old used, and out of collection pair of sunglasses for full price. As you can imagine, I was quite upset.

I don’t live in Amsterdam so I reached out to online customer service, but since they refused to provide an explanation of what happened, even after insisting. I reached out to the actual store who asked me to come by for a solution. In store, no apology or explanation was given and was actually welcomed with quite some attitude. So the only option was a refund but in order to do so they physically required the card the purchase was made with. The purchase was made with a card I didn’t have on me, they refused a workaround and wanted to send me home to get it. I refused to travel another 2hrs to come back and had to insist multiple times to accept the sunglasses and manually transfer the money which they eventually did. Though even transferring the money took weeks and multiple times of asking.

I have my money back but from a luxury brand like this I think it’s unacceptable that they sold me used sunglasses, showed zero sympathy for the situation, gave no apology for what happened and made the whole road to a solution a painful experience. Wanted to love this brand but never buying again.