Oliver Peoples Arvostelua 

I ordered a pair of the Finley Esq glasses in the Washed Teal color and what I received is not even close to the color on their website! I reached out to let them know that this is the most money I have ever paid for glasses and now I'm stuck with a color they did not represent accurately on their website and I do not like! Nobody even responded to my email! Very disappointed!! Mike 6/6/23 Customer support reached out asking for more info I sent them more info including pictures of what I received vs the color on the website and they said it was because of my computer monitor made them look different even though the look the same on my phone or ipad!!! Do not purchase glasses from them!! To many other company's that actually care about customer satisfaction especially considering how expensive they are! I would be happy to send my pictures to anyone considering them to judge for yourself!!

If you need something with prescription, go elsewhere. If you must shop with them shop instore only not online, I found out the hard way that the online store is nothing to do with the physical shops. I paid £600 in total for a pair of prescription spectacles online that appear to have a manufacturing defect confirmed by the instore team however the instore team won't help me, and the online team won't take them back to assess them as I'm out of the returns window. They will only help if I can provide photos of the defect but unless you're wearing them you can't see the defect as it's to do with the reflective coating on one lens, which the online store suspects has been applied to thickly. I cannot wear them and will have to pay another £100 + to have new lenses made elsewhere. I cannot afford to pay another £250+ to replace the original lenses with Oliver people and will never shop there again.

They make very good looking frames but the designs, in my case at least, proved to be structurally deficient. What is most troublesome, however, is the realization that this company alleges to be a luxury brand but they do not stand behind their product at all. 1 year warranty-no ifs, hands or buts. That isn't a luxury brand in my opinion just an unjustified high price frame. Seems eye doctors carry these frames only because the mark up is high. Buyer beware. I'm done with them!

DO NOT BUY. I bought a pair of “titanium” frames to use as reading glasses that were guaranteed as being “nickel free”. With only sporadic wear, the outer layer of the frames wore off and I developed a serious reaction to the frames. The frames were expensive and I only bought them because I was told they were “nickel free”. After contacting their customer service they admitted the frames do contain nickel (!!) but they refused to give me a refund.

The worst luxury glasses ever!
£307 with £290 for varifocal lenses. and when cleaning them as normal, gently with a soft cloth at only 5 months old they snapped straight in half across the nose bridge us they have never really fitted comfortably.
After care service and care useless too.
What a headache.
Avoid and don't waste your money.
You pay for the name,but the true quallity is absolute cheap crap plastic.
What a bloody con.

DON’T waist your money. Worst luxury purchase of my life. They pretend to be luxury, but it’s cheap crap. The fit, the comfort, imagine the worst possible pair of glasses. I think a high schooler in wood shop could put something better together. They look good but don’t fit and don’t feel form fitting. They don’t even reach the ear so expect to push the brim back up to your nose every 5 seconds if you buy these glasses. I’m not joking, they fell that far…don’t say I didn’t warn you.

Shambles. Ordered on the 11th of June, package is nowhere to be found. Customer service is rude, I hope not because I have an accent… you need to up your game if you want to be lux.

Returned the goods within the 14 days revocation. After several weeks and several email to the customer service (without answer) I still have not received back my payment via Paypal.
Handed everything over now to my lawyer to make sure the refund is happening. Cost will go to Luxottica.
Never again!!!!!

Bad customer service!

We ordered two pairs of glasses. I had to send back one of them because they did not fit. Today (over a month later) I am still waiting for my Klarna invoice to be updated. After several mails, and several phone calls, nothing happened. On mails I get no response and in phone calls I am repeatedly assured that the data was passed to Klarna, which is not true (I have already contacted Klarna). It is really a joke! With such a brand like Oliver Peoples you really expect a different customer service. That was the last time I ordered something there!!!

Ordered online, sent prescription same day, a few days later revived an email saying they had not received my prescription so sent again and had nothing back. Emailed 3 times over the next week with no response. Telephoned and gave up after sitting on hold for 45 mins. After almost 3 weeks and no contact from the company my money for the glasses arrived back in my account with no response or explanation. Went 3 weeks without glasses and the money tied up. Waste of time buy somthing else without the designer label. Same quality for half the price.

Bought this €600 “limited edition” gold plated prescription glasses. The lenses itself were fine and the (independent) store did a great job. The glasses itself though, are of desastrous quality! The rubbers on the end of the ear supports are showing inside rust, the screws are loosening and the nosebridges are nowhere near rigid. Even the screws connecting the nose piece to the 2 main components come loose, like all the time. The shop had to fix them with superglue. I can’t imagine €600 glasses to need superglue to even work properly.... The glasses squeek and constantly need tightening. My previous pair of Oliver Peoples glasses broke at the frame, which I thought was just an incident. Now it’s clear to me that it was due to horrible build quality, even while being ridiculously overpriced. Never again am I buying this brand.

Horrible customer service. I will never buy from them again, and I will be sharing with others how poor my experience was. I needed to return a pair of frames. After over 2 weeks, numerous emails and numerous phone calls, there is still no way for me to return the frames. The courier service they use has been impossible to reach either via email or phone (the email address took me to a completely incorrect business), I have tried to call 3 times. I have asked Oliver Peoples for an address where I can mail my frames at my own expense and they refuse to provide one to me. These frames were over 500.00 Cdn. I'm very frustrated and very disappointed.

Worst costumer service experience ever! I had to threap my truth even it was confirmed by mail.

Horrible unprofessional customer service.

I cannot believe I need to write this. Oliver Peoples sell some of the most expensive glasses on the market, and are a major Worldwide brand. Yet, their customer service is beyond dreadful. How can they let this side of their business damage their reputation ?

I purchased some glasses which sadly did not suit me. I sent them back and I have not been refunded. I've now had 5 emails from the Oliver Peoples customer service team and there will literally be ONE meaningless word in their email. It's as if they are intentionally having some kind of weird joke at my expense.

Over the years I've bought around 20 pairs of their glasses. But NO MORE. I will not be treated like this!

customer service is useless, i'm waiting for 4 months to get £550 refunded for the pair of frames that i've returned.

Absolutely abysmal customer service - the worst of any online retailer I have encountered, and I have been buying online for 20 years now! Private eBay sellers are more competent.

The returns process is a joke. WILLIAM, who I have been emailing in customer service, is taking 2-3 days to respond to emails, made worse as he has now asked the same question TWICE about whether I want to return my entire order, which I was very clear about in my prior email.

I responded within minutes of his most recent email - you would think he was at work and therefore able to respond quickly - but no, I will now wait another three days for a response...

I am counting EIGHT days since I first requested the return, which can only be done via email or phone because their ecommerce function is stuck in a 1997 time warp and they appear to only have one employee.

All I need is the returns label and I am still waiting after 8 days! It is anyone's guess if the refund will actually be processed. At this rate, I'll keep an eye out for it next decade.

AVOID.

You can buy any pair of OP from countless online retailers, many of which actually understand how ecommerce works.

They are also cheaper for an identical or MORE COMPLETE Oliver Peoples product that also comes with the promised bags and cloths.

Unacceptable for such a premium brand.

Senior management advice:

• Stick to your reseller network and stop embarrassing yourselves
• Retrain William in your customer service team; or
• Work with a CS partner who isn't ruining your brand.

This has been the worst experience I have ever had with ordering something online. They never sent any confirmation and then sent it to the wrong address. They then said it would be sent out again only to be sent to the same wrong address. Now 2 weeks later their offices are not even open, no one answers the phone. DO NOT ORDER. It’s been an expensive nightmare.

Whilst the sunglasses were fine and did arrive with a case for protection they arrived with no box and no cleaning cloth. Customer services did say cleaning cloth will be sent but they don’t have any spare boxes....two weeks later and still no cleaning cloth. When paying premium for sunglasses I expect at the very least to get them with a box and cleaning cloth. I understand covid has made things more difficult but this is a basic and you haven’t rectified it either. Disappointed.

Customer service is absolutely terrible. I had to wait on the line over 40 min (yes you read that right, and no you can’t schedule a call back) on two separate occasions, JUST to get someone to pick up. Also, I didn’t even get any sort of confirmation when I placed my order: no emails sent, no text messages, nothing. So there was no way for me to track my order, which arrived 3 days later than it was initially scheduled to. On top of that, the pair I got was worn out!! I paid over $450 for a pair of sunglasses, not to even get a brand new pair! It was clear that the pair was either worn for a period of time and returned OR that it was a showroom pair. How can I tell? The matte finish of the pair was completely polished out on all contact surfaces with the face (nose and ears) and there were finger prints all over the lenses. To make matters worse, you have to CALL them to place a return, AND you won’t receive any confirmation (receipt/processing) of your return along the way. The only way for your to know that it was successful is by checking your credit card transactions over and over again.
My experience with Oliver Peoples was horrendous, and the pair DEFINITELY wasn’t worth the price it’s going for. Would certainly nor recommend.

No one is working in customer service! Every time you call to actually speak to someone to make a return you wait for 45+ minutes just to either be hung up on because the call is unanswered or sent automatically to the call questionnaire. If you send an email you do not receive a reply within 2 business days or at all. DO NOT PURCHASE FROM THEM!!! It has been an ongoing nightmare.