I love shopping at OKA when I visit family in the UK from America. The designs are beautiful and the quality is exceptional. While we have other home stores the unique designs at OKA are special and... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Poor customer service, nobody offered to help upstairs while looking at pillows they were having their own conversation very loud while doing a stock take. When I did ask for help they helped but it w... Näytä lisää
Yritys on vastannut
The OKA Chelsea store on Fulham Road is less of a shop and more of a total interior design experience. I spent hours browsing the three floors, and every corner is filled with gorgeous textures, laye... Näytä lisää
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Ross was incredibly helpful and assisted me in putting together a scheme for our master suite and cinema room. I highly recommend clients go to OKA Chelsea and ask for Ross! Suzie, a very happy cu... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Our beautiful glass-fronted flagship store is located in the heart of London’s design scene, a stone’s throw away from the stylish King’s Road, where you will find countless high-end fashion and interiors shops. Our entire collection of furniture and accessories can be explored across the three floors, with pieces styled in seasonal room sets. Explore our light-filled upper floors or our moodily lit lower floor, styled by our visual team to give you abundant inspiration.
Yhteystiedot
155-167 Fulham Road, SW3 6SN, London, Yhdistynyt kuningaskunta
- +44 20 7581 2574
4,4
Erinomainen
371 arvostelua
Pyytää asiakkailta arvosteluja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great customer service
Great customer service. Shame ALL your fabric (linen, silk) lampshades are so thin. You can see the light bulb illuminated when lit. For this reason, we had no choice but to return both shades we bought.
24. heinäkuuta 2026
Vastaus yritykseltä OKA - Chelsea
Dear Mr Wilson
We appreciate your kind words about the service you received in our Chelsea store, and we are truly sorry that the lampshades did not meet your expectations regarding thickness, leading to their return. We value your feedback on the fabric quality, which will be passed to the relevant teams for review.
Thank you for taking the time to share your experience.
Kind regards
OKA
Niall Doherty was incredibly helpful…
Niall Doherty was incredibly helpful at the Chelsea store. He really went above and beyond to help me choose the furniture, try out possibilities in the shop (and in the window!) and then follow up on a fairly obscure delivery. Give this guy a raise!
7. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OKA - Chelsea
Dear Isabel
We are so pleased to hear about your positive experience at our Chelsea store. It's wonderful to know that Niall provided such exceptional assistance, from helping you select furniture to resolving a complex delivery.
We truly appreciate you sharing your kind words and hope you will visit us again soon.
Best wishes
OKA
Ryder has been amazing in putting…
Ryder has been amazing in putting together new living room for my Client and went out of his way to support.
He’s such a great asset to a brand and is a keeper.
We came back for many more items and will always come to OKA first for any of our projects in the future.
9. heinäkuuta 2026
Vastaus yritykseltä OKA - Chelsea
Dear Mira,
We’re thrilled to hear that Ryder has been such a great support with your client’s living room.
It’s wonderful to know he went above and beyond and that you’ll be considering OKA for future projects. We’ll be sure to pass your lovely feedback on to Ryder and the Chelsea team.
Kind regards,
OKA
Every experience of Oka I’ve had has been great.
Lovely staff in the Chelsea branch. We were in a hurry with a train to catch towards the end of the day and they helped with the sale in double quick time.
Armchair arrived and after the delivery I spotted an unfortunate mark on the velvet upholstery. Customer service was excellent - pick-up organised and a replacement delivered within a few days. The delivery firm Oka uses is also top notch - ie, they tell you exactly when they are coming and are on time.
15. heinäkuuta 2026
Vastaus yritykseltä OKA - Chelsea
Dear Clare,
We’re so pleased to hear that you’ve continued to have such positive experiences with OKA.
It’s lovely to know the Chelsea team were able to help so efficiently, and that our Customer Experience and delivery teams resolved the issue with your armchair so smoothly. We’ll be sure to pass your kind feedback on to everyone involved.
Kind regards,
OKA
Great customer service
Just bought a gift voucher but the lady behind the till went way and beyond to make it look gift worthy- providing envelope and gift bag.
11. heinäkuuta 2026
Vastaus yritykseltä OKA - Chelsea
Dear Dr O'Connor
We're happy to hear that you had such a positive experience in our Chelsea store and our team went above and beyond to make your gift voucher purchase special. We appreciate your kind words!
Warm regards
OKA
Lovely staff
I called the store for some items that were sold out on the website and Jess put them aside for me to pickup. Very helpful at Oka Chelsea.
17. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OKA - Chelsea
Dear ES,
We’re so pleased to hear that Jess was able to help with your order and make things easy for you.
We’ll be sure to pass your kind feedback on to Jess and the Chelsea team.
Kind regards,
OKA
Excellent service from within the store…
Excellent service from within the store to delivery
9. heinäkuuta 2026
Vastaus yritykseltä OKA - Chelsea
Dear Linda
Thank you for your fantastic review. We’re delighted to hear that our team in Marlow provide such attentive and thoughtful service from start to finish and that you received your delivery so promptly.
We greatly appreciated your feedback and support and look forward to welcoming you back soon.
Kind regards
OKA
Great Staff
There was a slight hiccup with delivery expectations but the staff worked with us to make sure we had our furniture in time. Great quality, very stylish, fabulous staff (Chelsea showroom)
7. heinäkuuta 2026
Vastaus yritykseltä OKA - Chelsea
Dear Mandarina65
We're happy to hear that you had such a positive experience in our Chelsea shop and received such friendly and helpful service, and that the team was able to ensure that you received your furniture on time despite the initial delivery issue.
We truly appreciate your kind words and hope that you will visit us again soon.
Warm regards
OKA
Big on style and design!
Shopping at OKA is a brilliant experience! Their displays are a feast of colour and design! I was looking at cushions and wanted a colour/design that would match my existing cushions. I was helped by a friendly and knowledgeable assistant who helped me choose the right ones! She knew her products so well and immediately suggested a colour way I had not considered. The quality of their products is second to none. I have bought many items from OKA over the years and always been delighted with the range, colours and design. They wear very well too.
16. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OKA - Chelsea
Dear Ms McKibbin
We're so pleased to hear that your shopping experience was so positive and that you found exactly what you were looking for. It's especially lovely to know that one of our team members provided such helpful and knowledgeable assistance, guiding you to a perfect colour choice.
We're delighted that you continue to be pleased with the quality and range of our products, and we look forward to welcoming you back again soon.
Best wishes
OKA
Easy Purchase with OKA
Easy website to navigate and well structured delivery process. I was kept in the loop the whole time. Very happy with the product that I purchased.
4. heinäkuuta 2026
Vastaus yritykseltä OKA - Chelsea
Dear Brandon
Thank you for your wonderful feedback. We're so pleased to hear that you found our website easy to navigate and that our delivery process kept you informed every step of the way.
We're delighted you're happy with your purchase and we hope that you will visit us again soon.
Kind regards
OKA
Vastaus yritykseltä OKA - Chelsea
Dear Ted,
Thank you for taking the time to leave your review. We’re delighted to hear about your visit to our Chelsea store, and we’ll be sure to share your kind feedback with the team.
We really appreciate your support and hope to welcome you back again soon.
Kind regards,
OKA
Thank you to Jessie who served me in…
Thank you to Jessie who served me in your beautiful Chelsea Store.
She's very kind and very patient person.
All the staff in the store are very polite and welcoming.
The window displays and inside the shop is the best in Chelsea.
I found with Jessie's help a few bargains in the sale.
10/10 Keep up the great reputation you've earned.
12. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OKA - Chelsea
Dear Customer,
Thank you so much for taking the time to share such a lovely review. We’re delighted to hear about your visit to our Chelsea store, and we’ll be sure to pass your kind words on to Jessie and the wider team.
We really appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
Great customer service
We visited Oka today looking for a specific TV cabinet and sideboard. Ryder was fantastic, he offered other options we hadn't considered, moved lamps around so we could see how pieces would actually look in context, and was endlessly patient throughout. Great customer service: attentive when we needed help, but never overbearing.
8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OKA - Chelsea
Dear Andrew,
We’re delighted to hear that Ryder made your visit to our Chelsea store such a positive one.
It’s lovely to know he was able to offer helpful suggestions, show how different pieces could work together, and give you the time and space to make the right choice. We’ll be sure to pass your kind feedback on to Ryder and the team.
We really appreciate your support and hope to welcome you back to OKA again soon.
Kind regards,
OKA
Great Service
Jess at OKA Chelsea epitomised the perfect interaction one would hope for when dealing with a query and follow up purchase. She was knowledgeable, friendly and extremely helpful. My other interaction with a member of staff when choosing cushions was also commendable. It was worth the journey to Chelsea!
7. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OKA - Chelsea
Dear Julie,
Thank you for taking the time to leave such a lovely review. We're delighted to hear that Jess and the Chelsea team looked after you so well and made your visit worthwhile.
We'll be sure to pass your kind feedback on to the team, who will be thrilled to receive it.
Thank you again for your support, and we hope to welcome you back to OKA again soon.
Kind regards,
OKA
Niall was unbelievably nice and helpful
7. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OKA - Chelsea
Dear Sharon
Thank you for your lovely review. We are delighted to hear that Niall at our Chelsea store provided such friendly and helpful service.
We hope to welcome you back again soon.
Kind regards
OKA
Awful Experience
Awful Experience. The items never arrived on time and when chasing the items no response was provided. will not be using them any time soon
30. kesäkuuta 2026
Vastaus yritykseltä OKA - Chelsea
Dear RS
We are very sorry to learn of the difficulties you experienced with your order's delivery and the lack of communication. We understand your frustration and appreciate you bringing this to our attention. A member of our customer service team will contact you today with an update.
Please accept our apologies for the inconvenience caused and we thank you for your patience and understanding.
Kind regards
OKA
Vastaus yritykseltä OKA - Chelsea
Dear Brian
We're delighted to hear about your positive experience at our Chelsea branch, our team takes pride in providing excellent customer service and making sure our customers feel valued and supported during their visits.
Your feedback means a lot to us and we hope that you will visit us again soon.
Kind regards
OKA
Great Service from the Chelsea Store and Great Delivery Service
I couldn’t decide on a rug as the photos on the website were misleading. I asked for assistance and Michelle Ashraf answered my request. Nothing was too much trouble and sent me photos of the rug in a more natural light which helped me decide.
My items were perfectly delivered today by Andre complete with a good tracking system so I could check the timings. Faultless transaction.
1. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OKA - Chelsea
Dear Eve
Thank you for sharing your wonderful experience. We are delighted to hear that Michele was able to assist you in finding the perfect rug and so pleased that the delivery process was smooth and efficient.
We truly appreciate your kind words.
Warm regards
OKA
Ryder is an excellent home decoration…
Ryder is an excellent home decoration advisor. He is very skilled, pleasant and a great listener a pleasure doing shopping with ⭐️⭐️⭐️⭐️⭐️
1. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OKA - Chelsea
Dear Heidan
Thank you for your wonderful review. We're delighted to hear that your shopping experience was such a positive one. It's great to know that Ryder provided such friendly and knowledgeable assistance, making your visit so enjoyable.
We truly appreciate your feedback and hope to welcome you back again soon.
Best wishes
OKA
very Good Staff In Particular Salvo…
very Good Staff In Particular Salvo Quick efficientDelivery
26. kesäkuuta 2026
Vastaus yritykseltä OKA - Chelsea
Dear Jenny
Thank you for your lovely review. We are delighted to hear that Salvo at our Chelsea store provided such friendly and helpful service and will be sure to share your kind comments with him, and the wider team.
We hope to welcome you back soon.
Warm regards,
OKA
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