Offpeakluxury Arvostelua 

I was trying to use One4All vouchers as part of my purchase, and having had issues on line the Customer Service team were great and helped me secure the booking I wished. It took a week to resolve, however they kept me up to date and did a great job of resolving the issue. Without the complication of the vouchers this would have been smooth sailing. I'm glad that Clare who I first spoke to on 12th May was the person who was finally able to sort the order out too, a week later.

The service was prompt and efficient. The only niggle was having to downgrade because of bringing our dog and not being offered an appropriate discount. We fully appreciate that the gift voucher was for a more expensive room, but, having doubled its value by booking a second night, we would have expected to pay the lower room rate for that second night.

Belsfield Hotel Bowness-stunning views, most staff were friendly & helpful. However we were unable to sleep due to extreme heat in room.we had window open & fan on, no help. Rang night porter & he was absolutely no help, this was after midnight. At checkout I told reception & they were not interested. No heartfelt apology or offer of discount. Spoilt the stay for us.

So much choice! Really good deals. The website is easy to navigate as well.

Talking with the amazing Victoria who was just so incredibly helpful and patient.
Neil Stuart.

Never use Off Peak Luxury, always buy direct from the spa/accommodation you intend to visit! My parents purchased a voucher from the company as a gift for my sister's 40th birthday during
the pandemic. We were in and out of lockdowns, still living by covid measures and my sister has been unwell with long covid symptoms since however Off Peak Luxury has refused to extend the voucher. The venue she had planned to go to confirmed that, given the circumstances, they would have honoured the voucher so my pensioner parents very much regret purchasing through Off Peak Luxury. The £270 or so that the voucher cost has clearly gone straight into the pocket of the directors. I understand that when you purchase a voucher through the company you sign up to their terms but with no outlay from the company bar admin costs which my sister would have covered, it's really poor form to deny her this spa getaway that she could so desperately do with after a terrible couple of years! A little compassion, rather than sticking rigidly to the terms of the agreement wouldn't go amiss!

We called to check availability at the Swan in Lavenham for a two-night stay in July. Much to our delight we were able to extend to three nights and stay on our anniversary. Full marks to Offpeakluxury yet again!

Excellent service from knowledgeable staff with absolutely no problems with the booking.
Highly recommended.
Thanks very much.
Robert

I spoke to Mary who booked our trip. She was helpful, and very efficient, even booking our evening meal reservation for us. The whole process was very simple .

Very easy to book & lots of information about the hotel.

Ok but somewhat misleading by advertising a special offer on the site, only to find that when you get to pay, it is more expensive due to a supplement apparently imposed by the Hotel. That should be made more clear on the initial offer.

On realising date of commencement of booking was the supposed last day -off peak -Julie and Clare (Clair) sorted problem and kept us advised.
Thanks for your help -enjoying our stay.

The service was excellent as when asked 3 questions regarding the room the reply was for you to clarify with the hotel and answer promptly.

Very poor experience at the Midbrook hotel Bradford on Avon . We had not been advised by off peak luxury that the ground floor rooms were not in the main building which was quite crucial given my husbands illness. Hotel Very churlish about the welcome drink which we had to ask for. Food very mediocre . Paid extra for a luxury experience which it was not .

Phone answered promptly. Ann Marie and Victoria were very helpful and professional in their help and advice. If the hotel is as good as the agency, then we are in for a lovely time.Thank you. Francis.

First class efficient and very present staff to deal with

My partner Realised he had made a mistake on booking within 1 hour of booking, they would only amend at a fee of £35, or cancel for £35. They were also charging £50 more than any other site, when i did some research. So I cancelled and it was cheaper even with the £35 charge
DO NOT TRUST and at 17th Jan still no refund, disgusting. amex show all pending transactions, within hours of them happening. i will go on chargeback if necessary

The team at country hotel breaks were extremely helpful
Paula was so professional and nothing was too much trouble in helping us sort out a lovely break for early 2023