Offpeakluxury Arvostelua 

My team bought a gift voucher a year ago and prepaid 300£. Unfortunately I missed the expiration date by 10 days and asked for some goodwill regarding the prolongation of the voucher. Received a very harsh reply that this is not possible and it is my responsibility to keep track of the expiration date....

If I would have received customer money in advance I would have kindly reminded the customer of the expiration date! Seems the company is appreciating keeping the money without delivering any service! So if you look for good customer service and a good customer offering, I have one advice - hands off!

One star is already too much...

Regarding your reply:

All factual correct, however not changing the fact that you are accepting keeping customer's money with delivering no value. Then referring to your T&Cs is simply weak and shows that your company does not value customers at all.

I am fine and have now booked the wished accommodation at a competitor's website being cheaper than your offer even incl. the voucher :-) So sad for my colleagues that they spent the money and of course you will not see me again as a customer that is for sure.

The phone was answered quickly. The agent was friendly and very helpful. She rang back promptly with the answers to our questions.

I read reviews on this company before making a booking as I like another reviewer thought the offer was too good to be true. We stayed 2 nights at Danesfield House in Marlow on a package which included champagne on arrival, room upgrade if available which we were given. Dinner one night and breakfast both mornings. Full use of spa which was excellent. This was cheaper than the hotel’s own website which wanted almost the same for a one night stay. I would definitely book with this company again.

Fantastic quality deals!

My experience with OPL started when I booked a 3 night stay at the Rothay Garden Hotel in Grassmere for the beginning of September. The booking which I made in April, was easy and straight forward. I found the information on their site gave an accurate and honest description of the hotel and its terms and conditions relating to the package offered. I was particularly impressed by the sections entitled "Home Truths" where they outline the pros and cons of each hotel to help you make the right choice. Our stay at the hotel went well and I would definitely use OPL again.

I had a really great deal that included a nights stay at the Lion Quays Hotel, prosecco and muffins on arrival, entrance to spa (normally £35) and a delicious three course meal in the evening; and breakfast! I did compare prices directly and this deal couldn't be beaten.
I've left a review because I was worried it was too good to be true and reading some of these reviews convinced me to book. Glad I did!

Julie was very helpful and dealt intelligently with our booking which required step free access to our accommodation.

Fantastic place room was out of this world staff absolutely brilliant can’t praise this place enough thank you 🙏

Thé offers were clearly described and it was easy to check availability straightaway

Staff are extremely knowledgable,helpful and courteous. The only down side is the policy of losing your money if you have to cancel[for health reasons or otherwise] within 7 days of your booking. Perhaps in this day and age 2/3 days might be more appropriate

All pretty straight forward to use.

Very friendly and efficient. I needed a groundfloor room which I couldn't book online and Julie contacted the hotel for me to confirm a suitable room was available.

After not being able to complete my booking online I used your telephone service. This was excellent, answered straight away( no queue) by a very helpful efficient person ( not a chatbot or menu options) I found this very refreshing in this world of continually growing AI . It was so appreciated to talk to an actual person who completed the booking in a friendly professional way.

I have used off peak luxury several times to book our luxury stays and I would fully recommend the company. Not only are the prices very competitive the customer service is exemplary. Especially if I have had to change booking dates. We will definitely be booking with them again in the future thankyou

Had an apalling stay at a 'luxury' hotel and OPL's response was that they are just the agent so don't expect support if things go wrong.
Hotel room was crumbling and filthy but neither Hotel nor OPL took any responsibility. Avoid.

Booked a 'so called' Luxury one night stay at Charingworth Manor for my birthday but the room and service were terrible.
The bedroom floor was wet and there was a leak coming from the under the floor in the bathroom.
To make matters worse the Hot tub was cold and then after the maintenance man adjusted it was then dangerously high (40) so was still unusable.
Just when we thought nothing else could be wrong, my wife was having a shower when the shower rail fell down on her while she was opening it after a shower!
When complaining to OffPeakLuxury they just referred me to the hotel who did not want to issue a refund.
By using OPL to book it appears to make it more difficult to complain or get a refund.

I was given that £270 voucher as a gift from my parents for my 40th birthday in April 2021 whilst we were in lockdown. I was planning to use it for my next birthday 1st April 2022 which already meant so many months of the valid period were lost. However, I contracted covid in December 2021, I ended up getting long covid (extreme exhaustion and heart palpitations) and then I began having seizures and there's an ongoing investigation but the belief is that I have a condition called POTS as a result of the covid jabs. I couldn't have driven there during this time and wasn't well enough either. I spoke to a representative Kirsty who informed me if I'd called when before it expired I could have been provided an extension. I had memory loss from the fits and wasn't aware there was an expiry period on it so didn't do this. I explained I would be happy to ask for my medical records as proof of the above but they point blank refused. This was really upsetting considering the situation and staff were not remotely understanding.

The lady was very efficient with a full explanation of our booking and we had a pleasant conversation whilst the details were finalised.

Highly recommended! I was a bit sceptical, as we managed to get a deluxe room, with a 3 course meal and breakfast for as much as the room alone direct. But I was soon put to ease with the friendly communication after booking, confirming details. We were able to bring our dog and had a beautiful lake view room. Our meal was lovely too. I'd definitely use again. Thank you.