Amy delivered outstanding customer service — a well‑deserved 5 stars. After I left a voicemail, she emailed me quickly and contacted the theatre directly to help upgrade our tickets for The Lion King... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Had booked tickets to see Totoro on Kids Week offer but the date proved to be impossible due to an unforeseen health issue. Amy could not have been more helpful in sorting the date change and... Näytä lisää
I booked tickets for a show my daughter was desperate to see, but she then broke her leg and we thought we might not be able to go due to accessibility issues. However, Amy could not have been more... Näytä lisää
I booked tickets for the hunger games and then realised I needed extra - the team Amy / Danielle were so helpful in enabling me to cancel the ones I had and still get the discount for Kids Week. The c... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Official London Theatre is the number one site to get tickets, news and exclusive interviews for top London shows. Run by not-for-profit organisation Society of London Theatre, we work directly with theatre owners and producers to give you access to information, events and promotions that you won't find anywhere else.
Yhteystiedot
Leicester Square, WC2H 7NA, London, Yhdistynyt kuningaskunta
- ticketing@officiallondontheatre.com
- officiallondontheatre.com
4,9
Erinomainen
522 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Easy to book
Easy to book. Great experience when had to contact customer service. They were super efficient.
2. tammikuuta 2026
Oma-aloitteinen arvostelu
What a fabulous experience
What a fabulous experience. When illness struck our party for theatre, the customer service was excellent. Communications good despite there being no guarantee of a ticket exchange.
Well done and wholly recommended.
6. tammikuuta 2026
Oma-aloitteinen arvostelu
Great customer service
The new year sale allowed me to access performances at great prices. The customer service team were able to support me with answering questions about altering tickets. They responded quickly with clear options and ways to support me.
5. tammikuuta 2026
Oma-aloitteinen arvostelu
Great service
It was really easy to book theatre tickets through them online. Also, Amy from Customer Care was superbly efficient, courteous and respectful in sorting out a cancellation due to ill health. I would use them again to book theatre tickets, as a result of the service provided on this occasion.
5. tammikuuta 2026
Oma-aloitteinen arvostelu
Quick, helpful, with booking amendments
Very impressed with how my booking was handled. I needed to change date & this was done efficiently, with great communication. Amy in particular was very quick & helpful
5. tammikuuta 2026
Oma-aloitteinen arvostelu
Very quick Exchange of date and Money back
Very quick answer to e-mail all the time!
Perfekt solution of the Problem (change of date) - I bought the new ticket and got all the money from the old ticket booked back on my credit card immediately.
I really didn't expect such good and friendly Service!
30. joulukuuta 2025
Oma-aloitteinen arvostelu
I was very happy to secure 10 tickets…
I was very happy to secure 10 tickets for a new year treat for the family but when checking 3 weeks later I hadn’t received an email confirmation. Amy was able to find the booking and send the confirmation to a different email account with no fuss at all. Great service
20. joulukuuta 2025
Oma-aloitteinen arvostelu
Last minute booking change
I had to change my booking at the last minute. Customer service managed to sort out a swap with the theatre, got back to me within a day. Wish all companies were as efficient and pleasant as this.
19. joulukuuta 2025
Oma-aloitteinen arvostelu
Very reliable company
I have always had a really good experience with the company. I had to contact customer service this morning as I realised I hadn’t received the tickets for a show today. Danielle responded to my email within a few minutes and gave me the solution to getting them. Really impressive response! They are a very reliable and trustworthy company and highly recommended.
18. joulukuuta 2025
Oma-aloitteinen arvostelu
I had to exchange tickets
I had to exchange tickets and get refund for my previous booking. My customer service advisor Amy was very helpful and professional and she advised me very well. My query was resolved positively. I had an excellent service.
3. joulukuuta 2025
Oma-aloitteinen arvostelu
I had to change my tickets due to a…
I had to change my tickets due to a clash and Amy was very helpful in sorting it with me
2. joulukuuta 2025
Oma-aloitteinen arvostelu
Really helpful
Danielle was really helpful in helping me adjust a booking made in error on the wrong day
27. marraskuuta 2025
Oma-aloitteinen arvostelu
I paid £160 on 2 tickets for Hamilton
I paid £160 on 2 tickets for Hamilton, they were not "restricted view" tickets, I had a huge person sat in front of me and I cold barely see the stage at all, they have refused to do the right think and offer me any kind of refund or tickets to see the show again, I go to the theatre regularly and have never had this kind of experience, very very poor customer service, they just take you money and run
21. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Official London Theatre
Hello,
We're sorry to hear about your experience and we understand your frustration.
When a customer is booking seats that are not classified as restricted view, it is reasonable for them to expect to be able to see the performance. The seats booked do offer a clear view of the stage, with no obstructions from pillars or overhang for example. All seats in the Stalls are on a rake to allow for comfortable viewing.
Sadly, neither ourselves or the theatre cannot control how the sightline will be affected by a patron seated in front.
The theatre's ushers are always available to assist and if any patron has any issues when attending because of surrounding patrons, they would have happy to try to resolve the situation. While we cannot say how exactly, they may have been able to reallocate you in the interval to unobstructed seats, subject to their availability.
All tickets are sold on a non-refundable basis unless the performance is cancelled. As the performance you attended went ahead as scheduled, no refund is due. If a patron decides to leave the show early for any reason without speaking to the theatre's ushers, that is their prerogative and beyond our control as the ticket agent.
We appreciate you taking to time to contacting us with your complaint and the feedback has been passed to the theatre. We are sorry we could not have resolved the situation for you.
Very impressed.
Great offers from OLT daily and New Years offers. Booked theatre for next year and friend unable to attend due to unexpected important hospital appt. They kindly agreed a refund of his ticket within an hour. Very impressed with empathy and brilliant customer service.
25. marraskuuta 2025
Oma-aloitteinen arvostelu
Great customer service with a problem…
Great customer service with a problem order. Amy responded with a first time solution to solve the problem
25. marraskuuta 2025
Oma-aloitteinen arvostelu
Outstanding Service
I encountered an issue with my booking — not sure whether it was my mistake — but customer service (Amy) resolved it quickly and efficiently during a stressful time for me.
The level of support far exceeded my expectations.
If only every company’s customer team were this genuinely customer-focused and efficient…
Five stars across the board and many thanks to Amy.
24. marraskuuta 2025
Oma-aloitteinen arvostelu
Wonderful service
Wonderful service. I somehow booked the wrong date. To compound matters I then booked the correct date rather than contact OLT customer services to see if they could change the booking. Amy was brilliant and sorted everything out efficiently and managed to refund the booking. Thanks Amy you’re a star.
24. marraskuuta 2025
Oma-aloitteinen arvostelu
Great customer service!
Very quick response to my query, and very helpful. Would definitely recommend.
21. marraskuuta 2025
Oma-aloitteinen arvostelu
Rescheduling tickets
Amy was prompt and very professional when resolving my query. She rearranged everything and kept my informed throughout the process. A great service!!
19. marraskuuta 2025
Oma-aloitteinen arvostelu
Very helpful
I made an error on my booking which was completely my fault and Amy was super helpful in resolving this for me.
20. marraskuuta 2025
Oma-aloitteinen arvostelu
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