Everything about Nuuds is top tier. Especially the customer service. I was recently having issues with accessing some store credit I had been refunded when an item I ordered became sold out before m... Näytä lisää
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I've reached out to customer service a few times over the years and they've always been very helpful and super friendly replying. I've also ordered a few times internationally and shipping to EU went... Näytä lisää
This company is amazing! Quality products and very reponsive! They have representatives to answer any questions and their customer service is TOP NOTCH! (I had an issue with an item and they immediate... Näytä lisää
Customer service is top notch! I placed an order and one of my items went out of stock. I reached out and they found something comparable and immediately shipped it to me. Best customer service I have... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
nuuds is your not-so-average yet elevated basics clothing brand made for any and every body.
Yhteystiedot
Yhdysvallat
- nuuds.com
4,8
Erinomainen
4 t. arvostelua
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Nuuds obsessed
I love my nuuds clothes! My current obsession is the pointelle pajamas. The softest thing you'll ever wear. I also wear the cotton tank body suits regularly, have multiple hoodies and love my slinky tees and vintage shorts. Basically, you can't go wrong.
17. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nuuds
Thanks so much for being such a loyal nuuds fan! We’re so glad you're loving your pointelle pajamas, bodysuits, and tees—they really are the softest. We totally agree that they’re super versatile, and we’re so happy you’ve found so many pieces you love!
Aubrey was so helpful
Aubrey was so helpful. Nuuds has the best customer service team!
16. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nuuds
Thank you so much for your kind words! We are thrilled to hear that Aubrey provided you with such a wonderful experience. Our team strives to be as helpful as possible, and we truly appreciate your support. We’ll be sure to share your feedback with Aubrey!
Customer service is TOP KNOTCH
Customer service is TOP KNOTCH! I had placed an order and something didn’t arrive. I reached out and they responded immediately and took care of it the same day! Pearl was wonderful in helping me! I love the care they put towards their customers.
16. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nuuds
Thank you so much for your kind words! We are thrilled to hear that Pearl was able to resolve your issue so quickly and provide you with such a positive experience. We truly pride ourselves on the care we put into supporting our customers, and we’ll be sure to pass your feedback along to her. We appreciate you choosing nuuds!
Nuuds by far has one of the best…
Nuuds by far has one of the best customer service teams out there! Camille answered my question during one of their busiest times within hours! This brand will always always be my go to and the customer service is just the cherry on top!
10. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nuuds
Thank you so much for the kind words! We are thrilled to hear that Camille provided you with such a wonderful experience. We strive to be as responsive and helpful as possible, even during our busiest times, so we truly appreciate your loyalty and your support of the nuuds team!
Super kind customer service
I was in touch with Aubrey through the help@nuuds email. She was so kind, and responded very quickly about an exchange I wanted to make. The process was super easy, and I really appreciated how kind she was even through email!
17. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nuuds
Thank you so much for your kind words! We are thrilled to hear that Aubrey made your exchange process so easy and provided such a positive experience. We truly pride ourselves on being responsive and kind, and we’ll be sure to share your feedback with her. We appreciate your support!
I’m so thankful that Nuuds customer…
I’m so thankful that Nuuds customer service is so helpful. Pearl was amazing and took care of my issue quickly and promptly. Nuuds customer service goes above and beyond any other company that I have dealt with. Much appreciated
16. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nuuds
Hi Kim, thanks so much for the kind words! We’re so happy to hear that Pearl took such good care of you. We love going the extra mile for our customers, so it means a lot to know you had such a great experience. Thanks for being part of the nuuds community!
Customer Service team was very quick to…
Customer Service team was very quick to get back with me and was able to solve the issue I had with my order and applying the free gift with purchase. Appreciate they're so easy to work with.
6. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nuuds
Hi Nichole, thank you so much for the feedback! We’re thrilled to hear that our team was able to resolve your issue and help you get your free gift with purchase. We truly appreciate your kind words and are so glad you found the process easy. Thanks for being a part of the nuuds community!
Camille was so helpful!
I had the best customer service experience today with Camille! During the sale I didn’t actually add the free sweatshirt to my cart and didn’t notice. When I realized what I had done I reached out to see if there was any way possible to still get one. Camille got back to me so within hours and was so helpful! She looked into my orders, let me know my options and was able to get me a sweatshirt! I’ve never had such a great customer service experience, the nuuds team really is the best!
16. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nuuds
Hi Alea, thank you so much for sharing your experience! We’re thrilled to hear that Camille was able to help you out and get that sweatshirt added to your order. We strive to provide the best service possible, so it’s wonderful to know you had such a positive interaction. Thanks for being a loyal part of the nuuds community!
Nuuds customer service is top tier
Nuuds customer service is top tier! I had an issue with pricing on a sale item. I emailed the customer service team and they responded promptly and refunded the price difference. Great customer service!
16. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nuuds
Hi Sabrina, thank you so much for the kind words! We’re thrilled to hear that our team was able to resolve the pricing issue for you so quickly. We pride ourselves on providing top-tier service, and it’s wonderful to know you had such a positive experience. Thanks for being a valued part of the nuuds community!
I reached out to Nuuds about my recent…
I reached out to Nuuds about my recent order from the sale and was helped by Audrey and she offered 5 star service! I’ve always loved Nuuds & their service is 10/10!
16. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nuuds
Hi Lisha, thank you so much for the kind words! We’re thrilled to hear that Audrey provided you with such an excellent experience. We strive to offer top-tier service to our community, so it’s wonderful to know you had such a positive interaction. Thanks for being a loyal part of the nuuds community!
Great customer service experience with…
Great customer service experience with Aubrey. She was fast and kind and while I didnt have an issue with my order she was super accommodating with my ask even though most companies would have probably given a fast "sorry, can't do that". I'm super appreciative.
16. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nuuds
Hi Jessica, thank you so much for sharing your feedback! We are thrilled to hear that Aubrey was able to assist you and provide such a positive, accommodating experience. We strive to go above and beyond for our community, so it’s wonderful to know you felt well taken care of. Thanks for being a part of the nuuds community!
The product is of poor quality
The product is of poor quality, and customer service and support are extremely bad.
When I contacted them for a refund, I received no response whatsoever. Terrible!
16. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nuuds
Dear Châu Minh, please accept our sincere apologies for your negative experience. We strive to maintain high standards for both our product quality and customer service, and it is evident that we failed to meet those expectations in this instance. We kindly request that you contact us directly at help@nuuds.com with your order information so that we may investigate this communication delay and address your refund request promptly. We welcome the opportunity to resolve this matter to your satisfaction.
The best customer service!
Had the best customer service interaction with Camille today! I had placed an order during the sale large enough for the free sweatshirt and the sweatshirt didn’t end up getting added to my cart. Camille was very quick to help and come up with a solution! Unfortunately the sweatshirt was out of stock but she was able to still provide an alternative. The best!!
15. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nuuds
Hi Leah, thank you so much for sharing your experience! We’re thrilled to hear that Camille was able to assist you and provide a great alternative when that sweatshirt went out of stock. We strive to provide the best service possible, so it’s wonderful to know you had such a positive interaction. Thanks for being a loyal part of the nuuds community!
Aubrey was so much help on my…
Aubrey was so much help on my exchange/return. I will most definitely be ordering from nuuds again because of the high quality customer service.
15. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nuuds
Hi Colin, thank you so much for the kind words! We’re thrilled to hear that Aubrey made your exchange process easy and provided you with such a positive experience. We truly appreciate your support and look forward to seeing you again soon!
Exchange process was seamless!
Exchange process was seamless!
15. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nuuds
Hi Chelsea, thank you so much for the feedback! We are thrilled to hear that you had a seamless experience with our exchange process. We appreciate you being part of the nuuds community and hope you love your new items!
Pearl was quick to respond and so…
Pearl was quick to respond and so sweet, she offered to fix my problem even though it was my mistake!
15. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nuuds
Hey Olivia! Thanks so much for the sweet shout-out. We’re so glad Pearl could jump in and get that sorted for you! We always want to make sure you're taken care of, so it’s awesome to hear you had such a great experience. Thanks for being part of the nuuds crew!
great products and customer service
I have purchased many items from nuuds over the years and have always been happy with what I get! They are truly the best basics. Their customer service (recently emailed back and forth with Aubrey and it felt like I was talking to a friend!) is always incredibly kind and quick to get back to me if something comes up.
15. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nuuds
Hi Mallory, thank you so much for the kind words! We’re thrilled to hear that you’ve had such consistently great experiences with our products over the years. We’ll be sure to pass your lovely feedback along to Aubrey—she’ll be so happy to know she made you feel so welcome. We truly value your loyalty to the nuuds community and look forward to seeing you again soon!
Disappointed in the reimbursement policy
Disappointed this company won’t price match something bought a day or two before a price drop. That is just bad business in my opinion. A strict policy about not allowing discounts retroactively will make me never shop here again. Stand by your prices or offer them at the lower price always. I ordered two tops for $44.00 each and the price was dropped to $28.00 a day or two later. They would not honor the price. I do love the top but it’s certainly not worth $68.00 (regular price) and honestly I shouldn’t have bought it for $44.00 either, but I was trying to get to free shipping during their sale. Just be aware of this policy before purchasing.
Edit to add: I did know about the sale and bought the item on sale, as stated in my review. However, the specific item went on an additional sale, and I immediately contacted customer service as I received a text about it, and you still wouldn’t price match. I won’t support a company who does this and I hope others won’t either. Most companies incentivize people for shipping sales earlier but Nuuds does the opposite apparently. Clearly all they care about is making money.
11. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nuuds
Hi Krystle! So sorry to hear you were disappointed about your purchase experience with us.
Unfortunately, advertisement and announcements of the sale started more than 2 days before the sale day itself so we're no longer able to price match orders for those days. Had it been a different scenario, we would have been happy to price match for you.
Pearl from Customer support was amazing!
Had an amazing experience with Pearl from Nuuds customer service. I had bought from the sale and ordered enough to get the free sweatshirt. For some reason it didn’t add to the order. I reached out to customer support and Pearl reached out to me with 10 minutes, verified my order and added the sweatshirt to my order for me after she confirmed what size I wanted. Will definitely continue to support Nuuds. Thank you again ☺️
10. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nuuds
Hi Tiffany, thank you so much for sharing your experience! We’re thrilled to hear that Pearl provided such quick and helpful assistance to get that sweatshirt added to your order. We strive to provide the best service possible, so it’s wonderful to know you had such a positive interaction. Thanks for being a loyal part of the nuuds community!
Pearl was so helpful and made sure I…
Pearl was so helpful and made sure I received the “free gift sweater” on my latest Nuuds order when I was having issues making sure it got added. Thanks, Pearl!
13. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nuuds
Hey Robyn! Thanks so much for the shout-out. We’re so glad Pearl could jump in and get that sweater sorted for you! We always want to make sure you're taken care of, so it’s awesome to hear you had such a great experience. Thanks for being part of the nuuds crew!
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