nu-in.com Arvostelua 

Buying clothing from this company is much more stressful than it should be in 2021. The shipping of orders is very slow, and the quality and sizing are very hit or miss. For instance, I recently ordered two pairs of jeans in the same size (34/32), and while one fit fine the other is ridiculously big to the point that it cannot even stay on my body. I tried to return this pair due to the faulty sizing, but my return was rejected due to their stringent returns policy.

All of this considered, there is nothing that I can recommend about this company. Even when the clothes fit, I feel that the quality does not match the price even for "sustainable" clothing.

I think it would be helpful if buyers could write reviews of the products, so that it is easier to get an idea of the sizing and quality before buying. This would also make it easier to identify product issues and make future improvements.

Updated below on February 9, 2022 after getting a response from the company.

The company said that there is no record of me communicating with the customer service team, but my return was rejected via an email from the customer service email address they referred to, which is why I did not reach out to them again. I'll try contacting customer service again, and will update my review after I get a reply. Unfortunately, it's been so long now since my order, so hopefully it is not too late.

Updated after a response from customer service:
After contacting customer service again, I was told to send them my measurements along with photos and videos of the garments that did not fit. However, I was not told whether I would be able to get a refund if I provided these & proved they did not fit. After specifically asking them this, their answer was that they couldn't tell me until I sent my measurements, etc. Having to send this in for a possible refund seemed excessive to me & made me uncomfortable, so I decided to no longer pursue the possibility of a refund.

Nun habe ich bereits zum dritten Mal bei Nu-In bestellt. Die ersten beiden Male lief alles super und auch die Qualität stimmte. Leider habe ich mich zu sehr darauf verlassen und vor Kurzem erneut - dieses Mal im Sale - bestellt. Hierbei wurde ich nicht explizit darauf hingewiesen, dass die Ware nicht retournierbar ist.

Unabhängig davon, habe ich mich bei der Größenangabe auf meine bisherige Erfahrung verlassen, jedoch passt der Großteil der Artikel nicht (viel zu klein). Eine Rückmeldung vom Kunden-Support gibt es bisher noch nicht und die Rücksendung wurde mir verwehrt, da es alles Sale-Artikel seien. Ebenso ist auf der gesamten Homepage kein Hinweis zum Widerrufsrecht zu finden.

Zumal ich die Kleidung selbst nicht tragen kann, war der Einkauf quasi für die Tonne. Nachhaltigkeit sieht anders aus und als Kundin hat Nu-In mich nun definitiv verloren.

Ich warte nun seit knapp 2,5 Wochen darauf, dass meine Bestellung bearbeitet oder versendet wird.
Customer Support ist absolut nicht zu gebrauchen, hier wird mir nur bestätigt, dass ich bestellt habe.

Als ich bestellt habe wurde mit „fast EU shipping“ geworben - schnell ist das definitiv nicht.

Speechless. I am following up on my previous comment just to let others know how ridiculous this is getting: after 3 weeks of no updates on my delivery nor on the potential arriving date, they found the guts to reply that due to some errors detected in my address, they aren't currently able to print a label.
I just suggest next time to tell this nice story to someone that doesn't work in your same environment and doesn't really understand how the logistics work.

Now I am afraid of what is expecting me since I requeated the cancellation of the order: there's no dedicated customer mail nor a link.
A shopping experience that was supposted to be great, because of the amazing value the company shares, just became a nightmare.
Wouldn't suggest to anyone

Leider wird hier versucht einem das Widerrufsrecht nicht zu gewähren.

Bei jedem Kauf von Neuware über das Internet steht einem ein Wiederufsrecht zu! Hierbei ist es vollkommen egal ob die Ware im Angebot ist oder eben nicht.

Sehr Enttäuschend...

So far, awful experience. I placed an order on 02 December and apparently it still has not been shipped. This is very frustrating, especially considering the £5.99 shipping costs. I will never place an other order with them again. Very disappointed.

So far, awful experience. I placed an order on December 1st and i haven't heard from them even though I have been emailing the company to know when my clothes will be shipped/delivered. I will update this review as soon as I have news, but so far I wouldn't recommend buying here. I paid $23 for shipping and after 14 days I still don't have any news about my order.

Auch im Sale bestellt und nun heute auf der Seite gesehen dass der Umtausch ausgeschlossen ist. Beim Kauf wurde darauf nicht explizit hingewiesen, was ein wirklich gutes und nachhaltiges Unternehmen tun würde.
Natürlich sollte man nicht sinnlos viel bestellen und einfach zurücksenden aber bei Kauf nicht darauf hinzuweisen ist wirklich dreist und einfach nur Abzocke.
Ich bin wirklich schockiert und werde diesen Online Shop nicht weiterempfehlen.

UPDATE : As of 30th December I still did not receive my large order from Nu-in. I have now been waiting a full month. Christmas presents definitely did not arrive. All customer service tells me is that it is stuck at a warehouse; but no actual info on when it will arrive. Since I ordered this during the sale I can't even get a refund. I had to change my rating to 1 star. I'd give no stars if it was an option.

Previous Review: I ordered a pretty big haul on 30th November and 2 weeks later I still haven't received it. I don't even have an inkling if it has been processed, shipped or what. I am trying hard to move to more sustainable fashion brands but this is a bit off putting.

Sehr enttäuschend!
Man kann keine Produkte, die im Sale waren umtauschen...
Schlechte Qualität und schlechter Kundenservice on top!

Ich hatte schon länger überlegt, bei nu-in zu bestellen, weil mir Nachhaltigkeit wichtig ist und die Kleidung online wirklich toll aussieht. Deshalb habe ich dann auch das Black Friday Angebot mit 70% auf Denim genutzt und mir zwei High Waist Jeans bestellt. Beide sahen im Gegensatz zu den Fotos beim auspacken bereits unförmig aus. Die Größenangaben stimmen auch nicht wirklich und High Waist heißt anscheinend, dass die Jeans kurz unterhalb der Achseln endet. Auf meine Rücksende-Anfrage kam erstmal nur die Antwort, geht nicht, weil Sale Produkte.
Ich hatte im Anschluss noch zweimal Kontakt mit einer sehr netten Dame bei der Kundenbetreuung und konnte die Ware kulanterweise dann doch zurücksenden. Vielen Dank dafür.

The whole shopping experience with nu-in may be put in a phrase "fool me once—shame on you, fool me twice — shame on me..." and so on.

I've ordered from this site twice and NEVER did I get my order in time. Whether it's a sale period or not, they take 2-3 times longer to dispatch their order as stated and they never let you know in advance. You have to contact them a few times on all social media and e-mail to let them know that hey, you're still waiting for the product you've already paid for. Then they answer you with the same "it is a busy period, we are young, etc." and while it's justified during sales, it's weird to get the same answer on ordinary non-sale week

Of course, they won't let you cancel the order even if you've been waiting for over 3 weeks and don't even want to hear about that brand anymore, because they're not able to control their warehouse. So when you get your order way later than promised, they still make you pay for delivery even though it arrived later because of the business problems and not the delivery service

Most of their clothes is not up to size. I had a few times I'd order S and 2 products would match the size and other 3 would feel like an L (and they were not oversized, those were tight knitted skirts or pants). My boyfriend ordered from them 4 times and he stopped because he had to return the products because of the weird sizing 3 last times. My 1st order from them consisted of 7 different pieces and I left only 2 for myself and had to send back the rest because of the sizing so go figure

The quality of the fabric is good, I should state that. But the quality of tailoring—not so much. Last piece I've bought on sale was sewn up together in a different way from the picture, the construction of the piece was totally off, so much, that it got distorted diagonally all over the dress: starting from the sleeve, going up alm the way through the front part and finishing in a huge bulge on the front of the skirt. Anyone who has ever taken at least the most basic sewing class would feel that the model was made in a rush. Which makes you question, why do their workers have to produce in a rush if the brand states that it "overproduced" their stuff already

And last but not least, it doesn't feel like the owners of the brand were in the whole sustainability movement for a long time (hence the only promo of sustainability they do is of their own brand and the rest is the "luxe" brands with extremely low-level sustainability politics and unethical practices). Adding to that all the customer service answers are like: hey, you cannot return because we are against overconsumption and don't want our clothes to finish in a landfill. Ummm, isn't this like a Sustainability 1.01 lesson? If people buy clothes cheaper with no-return policy they're more likely either to throw it or donate it. And do you know where donation boxes usually end up? That's right kids, in landfills! There are way more answers of theirs I have more questions to. But most of the time it's all just turned around and gaslighted somehow. It's like if H&M one day would start saying "we are ecological because we sell at low prices so that you wouldn't buy more stuff from other brands, who can't prove that they are ecological". Like what?

Anyway, after a few horrid experiences with this brand both for me, my boyfriend and my friends I'm saying goodbye to it. I can't state for sure that it's not sustainable but the sustainability vibe is surely not there. The way it's marketed, the way they work with warehouses or carry out their communication just gives you shady feeling. I've been into the sustainability movement for years and this is the first time ever I felt really weird while ordering smth. Looks more like a "greener economy" model to me

It took me 6 months of bad experience and persuading myself to give them "a better chance" so I want you to know that it's not a bitchy one-time review. Also I had the previous experience of the brand deleting posts with negative comments on their Instagram (that was justified by the fact that the posts were promoting the sale which ended). This experience may make me more critical of the positive reviews I encounter in here

I really want to love Nu-In, but I've had some really frustrating experiences with them that has made me write this review.

First of all, several times now I've bought clothes from their website that have been in stock, only to be told 1-2 weeks after purchasing them that they are no longer in stock. If they're not in stock in the warehouse, they shouldn't be listed as in stock for people to buy online as it sets customers up for disappointment.

Most recently this happened with gifts I bought during their black friday sale as Christmas presents, and to make matters worse - I received a package with missing items that I have still paid for and have not been informed that they've been out of stock.

I have not received any communication about the shipping of my items on several occasions, nor given any tracking information. Each time I have had to contact customer support to get this information for each order.

I absolutely love the ethical and sustainable clothes nu-in offers but have been really put off by my experiences of missing items and being notified that items I've bought are out of stock weeks after buying them from their website!

:-(

I really like this brand and the company and what they strive to achieve. Service is great, website easy to navigate and I like the range of clothes. I'm still struggling a bit with sizes.... Especially in pants so had to do a few returns which I'd prefer to avoid. Challenge of online shopping!

I am really disappointed with this order. I ordered my items over a week ago for an occasion coming up and on the website it was implied that it would take 2-5 days to arrive. The delivery was incredibly expensive (£6) so I am very disappointed at how slow it is. According to the tracking app my order has not yet been sent out which means the item will not arrive when I need it by. On top of this i have gone back onto the website to try and track my order only to find out I will be unable to return my items because they were in the sale. This was not on the site when I placed my order and had I known this I would never have ordered because I often struggle with sizing. I regret ordering and won’t in the future. I contacted customer services and have not yet received a response. I would like to cancel my order and receive a refund.

Their customer support is the best I have yet seen! I placed an order during their Green Fashion Week, and even though I can imagine it’s one of the busiest period their team was so prompt and helpful. I mistakenly ordered the wrong sizes for some items and because during their green week they don’t encourage exchanges, Sandra, one of their customer support team members helped me out quickly! I am really impressed

I am currently waiting for my order and can’t wait to wear their brand! This is the kind of sustainable, affordable and considerate brands we should help grow🤍

I would have kept all items, but one pullover has a stain in the middle of the front. So I will send that one back.
In terms of sustainability, everything is top.

Great website for sustainable clothing. Excellent quality clothing that is not overly expensive and always fantastic customer service when emailed with queries. I would highly recommend.

The customer service team were very responsive to an issue I had and I was very impressed with the communication. Parcel arrived on time and was able to track all the way. Very happy with the product and would recommend. Would use again.