Orderd the Masters fleece in April, mid June and no parcel (obviously) and no responses to any email and reported to shopify for allowing them to scam people this easily. Wish i read the reviews, how... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Auch im Sale bestellt und nun heute auf der Seite gesehen dass der Umtausch ausgeschlossen ist. Beim Kauf wurde darauf nicht explizit hingewiesen, was ein wirklich gutes und nachhaltiges Unternehmen... Näytä lisää
Sehr enttäuschend!! Ich habe einen hoodie passend zu einer Jogging Hose bestellt nur leider hatten beide Teile unterschiedliche Farben. Qualität ist sehr dünn und sieht nicht gerade hochwertig aus.... Näytä lisää
Yritys on vastannut
The quality of nu-in's clothes is pretty poor. I ordered a jumper recently, which after washing once (according to instructions) shrunk to an unwearable size. I also bought a knitted cardigan from nu-... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Our mission is simple, we’re on a journey to create beautiful clothing that doesn’t cost the 🌍 👣 Shipping from Portugal & Most of our garments are also made in Portugal.
Yhteystiedot
1,3
Huono
185 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Muut katsoivat myös näitä
Great quality and price
I may have had to wait a little longer than was expected for my order but the quality of the clothing and the price, as I bought in their sale is amazing. Looking forward to autumn already.
3. kesäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä nu-in.com
Hello Joan,
Many thanks for your delightful review!
We are happy to hear that despite your order delay, you're still pleased with the sustainable items you received!
We strive to provide our customers with great sustainable garments at affordable prices and we're glad you have enjoyed the items you got for a fraction of the price!
We're implementing better logistics procedures and soon you can also enjoy an improved shopping experience🌿
See you soon,
Your nu-in team💚
Schlechter Kundenservice, sehr sehr lange Lieferzeit
Ich habe mich im Sale dazu entschlossen, mir einige Kleidungsstücke zu kaufen. Nachdem ich 4 Wochen auf meine Lieferung gewartet habe, habe ich dem Kundenservice geschrieben. Dieser ist nicht telefonisch erreichbar, sodass sich der Schriftverkehr per E-Mail auch wieder 2 Wochen hingezogen hat. Helfen konnte allerdings auch dort niemand.
Als die Bestellung dann endlich ankam, war ein Teil in einer falschen Größe und Farbe im Paket. Ich habe also erneut dem Kundenservice geschrieben und sollte mehrere Fotos von dem Paket, dem Produkt sowie den Schildern senden. Nun ist wieder eine Woche vergangen und erneut meldet sich niemand bei mir. Zum 100'sten Mal habe ich also eine E-Mail geschrieben und hoffe, dass die Probleme bald geklärt sind.
Ich werde dort nicht mehr bestellen.
Neu: Der Kundenservice hat sich nun gemeldet und mit eine Lösung angeboten.
1. kesäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä nu-in.com
Hallo Lu,
Herzlichen Dank für Dein Feedback.
Wir entschuldigen uns sehr, dass Du so lange auf Deine Bestellung warten musstest, leider hatten wir eine größere Verzögerung im Lagerhaus und haben unsere Kunden auf dieses Problem aufmerksam gemacht.
Unser Kundendienst wird sich auf dein Anliegen konzentrieren und eine kundenorientierte Lösung empfehlen wegen der falsch gelieferte Wahre.
Wir verbessern unsere Logistik und der Zukunft und möchten uns nochmals entschuldigen, dass es dieses Mal mit deiner Bestellung nicht geklappt hat.
Alles Gute,
Dein nu-in Team💚
Would order again anytime
Love the clothes I ordered- they’re in great quality and come at reasonable prices (especially in their sale) while being environmentally friendly.
Nu-in shows that one can buy good quality decently priced and well designed clothes without contributing to fast fashion.
They would get 5 stars but unfortunately I had to wait a long time bc of some problems on nu-ins side.
Still, I would buy from them in the future as their customer service was great and they announced to change their warehouse structure so that such delays won’t happen again.
31. toukokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä nu-in.com
Hi Olivia,
Thank you so much for your amazing feedback!
We work hard to maintain quality garments produced in a sustainable way, always looking for fabrics that are kind to the planet and procedures that avoid the waste of water. Our goal is to offer great quality for a fair price🌿
We're sorry for the delay that has affected your order so we couldn't be more thankful for your patience and support.
We're glad to hear that you have enjoyed our customer service, and that you'll keep an eye out to see our improvements! Thank you so much for paving with us a greener future for our 🌎
Keep in touch,
Your nu-in Team💚
If I could rate it zero stars… I would
If I could rate it zero stars… I would.
This company has stolen my money. I made an order for two items in early April and still have yet to receive it. On their social media they are only giving copy and paste responses to the many other customers who the same has happened to.
This company is a disgrace.
25. toukokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä nu-in.com
Hello Freya,
Thank you for your review.
We completely understand your frustration and we're sorry to hear the way you feel about us today.
We're a young company and unfortunately, we have experienced logistics delays in the past month, but our warehouse is almost up to date. You should receive an update really soon.
We can guarantee this is not the standard service we're striving for. We're happy to say that soon we'll work with a better logistics solution so our customers can keep ordering nu-in items but then in a convenient and relaxing way✨
Talk soon,
Your nu-in Team 💚
Bitte "NIEMALS" hier Bestellen
Am 15.04.22 bestellt und noch immer nichts erhalten.
Obwohl das Paket laut Sendungsverfolgung nicht verschickt wurde, wird eine Stornierung nicht bewilligt.
Es ist unfassbar dumm von mir gewesen überhaupt dort bestellt zu haben.
Der Kundenservice verschickt nur irgendwelche "Copy-Paste" Texte mit dummen Smileys und nimmt mein Anliegen nicht ernst.
Bestellt hier niemals.
25. toukokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä nu-in.com
Hallo Karras,
Vielen Dank für Dein Feedback.
Es tut uns leid, dass es zu einer Größe Verzögerung beim versandt Deiner Bestellung gekommen ist. Leider ist es uns nicht möglich, Deine Bestellung zu stornieren wenn die Bestellung bereits unterwegs ist. Du kannst gerne die Bestellung verweigern und die wird auch vollständig erstattet, sobald die im Lager eintrifft. Wir werden in Zukunft unsere Logistik und Kundenzufriedenheit verbessern.
Dein nu-in Team 💚
I would rate at 0 stars if possible
I would rate at 0 stars if possible. One month after order the order hasn't even been handed over to the carrier. Absolutely ridiculous. I paid shipping that should take 5-6 days. After 2 weeks of silencet, they apologised for delay and promised the shipment would go out on May 11th, which did not happen, so I requested that they cancel my order. Reached out 3 times before getting an answer that now it is ready and impossible to cancel, but status still at "label created" 5 days after. They are advising me to not accept my order as it arrives but the refund would be reduced of the dhipping cost and cost of services (not specified how much is that), even though this situation is their fault. I have accepted I have lost my money, they are absolute trash company. Please avoid these scammers that want to appear clean. Absolutely my worst customer experience.
25. toukokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä nu-in.com
Hello Veronika,
Thanks for your review.
We sincerely apologize for the shipping delay of your order. Our customer care team is replying to our customers emails and we have done general communications in our Instagram account and newsletters. We're not silent and we're not scammers, but we're a young brand in a learning curve. We're keeping an open and honest communication of all the orders status with the information available.
As explained to you, once a package is communicated to the carrier, it's not possible to cancel, since cancellations would imply dedicated human resources to locate and remove the package at the warehouse and update the systems. As you may understand, our warehouse is 100% focused on getting the orders prepared and ready to be collected by the carriers.
You can contact the carrier or refuse the delivery and you just assumed you would not receive a full refund by doing that, which is incorrect and we haven't informed you that. This is a form of cancellation in online shopping as mentioned in our T&C.
Once again, we'd like to reassure you that your order will be on it's way to you soon and once your order is on distribution, you have the right to contact the carrier to cancel your order or refuse the delivery and then you will receive a full refund.
We're sorry about this unpleasant customer experience. On a positive note, we'll be able to offer a better shipping, deliveries and returns service (and overall customers experience) in the near future so our customers can happily shop the sustainable garments we're so passionate about creating🌿
Talk soon,
Your nu-in Team 💚
Update: Nu-in hat reagiert und Bestellung kam an
Vor 10 Tagen bestellt. Das Shipping Label wurde vor 7 Tagen erstellt. Seitdem keine Statusveränderung. In dem Zusammenhang auf die Probleme von nu-in im Netz gestoßen und habe dem Kundenservice direkt geschrieben. Da kam bisher nur eine automatische Mail zurück.
Ich bin skeptisch, dass ich meine Ware noch bekomme und hoffe, dass ich über Paypal Käuferschutz mein Geld zurück erhalte.
Sofern es hier, wie in manchen Kommentaren geschrieben, um einen unerwartet hohes Bestellaufkommen handelt, hätte man als vertrauensvolle Marke mittlerweile seine Versandbedingungen angepasst bzw. Kunden informiert. Dies ist bisher nicht geschehen, weshalb ich dringend von einer Bestellung abrate!
Update 27.05.2022:
Die Bestellung wurde heute geliefert nach 14 Tagen. Man muss nu-in zu Gute halten, dass Sie nach meiner schlechten Bewertung schnell reagiert haben und meine Sendung auf den Weg gebracht haben. Die Info, dass man zur Zeit Sendungsprobleme hat auf der Webseite ist oben relativ klein angegeben. Ich hatte mich vor der Bestellung intuitiv auf der Seite zu den Versandinformationen informiert, wo nach wie vor 4-5 Tage nach Deutschland angegeben ist. Hier könnte man aus meiner Sicht etwas konsequenter informieren.
23. toukokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä nu-in.com
Hallo Tobias,
Vielen Dank für Dein ehrliches Feedback.
Wir möchten uns gerne bei Dir entschuldigen, dass so lange dauert bis Du Deine Bestellung bekommst. Wir haben leider nicht mit diesem logistischen Probleme gerechnet und machen unser bestes, dass die Bestellung sehr bald bei Dir ist.
Bis Heute haben wir die Lieferverzögerungen über ein Banner auf nu-in.com, Geschichten in unserem Instagram-Konto und Newsletter angekündigt. Unser Kundendienst bemüht sich sehr, alle Kunden auf dem Laufendem zu halten.
Wir reden später,
Dein nu-in Team 💚
I‘m waiting for my order now since the…
I‘m waiting for my order now since the middle of April. Customer service always answers quite fast to my mails, but they can’t help. Worst communication I‘ve ever experienced with a company - wondering why they don’t talk about it in general via Mail or social media that there are problems with all orders. Other companies already tell you, when your order is just three days delay and Nu-in doesn’t even bother when it’s more than one month. Cool!
20. toukokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä nu-in.com
Hi Elena,
Thank you for your feedback.
We sincerely apologize for the shipping delay of your order. The logistic issue that has affected your order was planned to be resolved sooner and therefore our customer service has done their best effort to keep you updated.
We are sorry that you missed our general communications we've done with the best intention of keeping our customers fully and honestly informed that we're running late with shipments. Up to date we have published a banner at nu-in.com, we have done stories in our Instagram account and have sent out newsletters as well.
Once again, we'd like to reassure you that your order will be delivered soon and we'll keep up our best efforts to keep you posted.
As always, contact us if you have any question,
Your nu-in Team 💚
Same experience as all other 1 star…
Same experience as all other 1 star reviews you can read here.
I made an order on 12.4. After 20.4. I reached out to ask where is the package. They said they have problems with the warehouse. And this turns out to be an answer to all my future complaints. Like this would be something that justifies the awful service that they are providing. They said the package will be sent in a couple of days. Nothing. 27.4. I am asking again, again the warehouse delay. 30.4. I send an email I want to CANCEL my order. No replay for a couple of days and then, imagine, they just heard from the warehouse and my package is already packed and they cannot cancel. 10.5. they send me an email that the package is about to be sent with the tracking number - I try tracking the package on DHL's official page and it says "Shipment label created by the sender, a shipment not scanned yet by DHL". The message hasn't changed since. So, the package was never been sent.
So, all lies and blaming the warehouse for delays.
It is a scam. Don't order.
And if I see another cute emoji in Customer support answer, I am going to SCREAM - because this is not cute at all. GIVE ME BACK MY MONEY
UPDATE: Customer Support hasn't replied to my ask to return the money and cancel the order. Eventually, the order arrived. 28.5., 1,5 months after I made a purchase. All items were there, nice quality, well packaged etc. Still frustrating.
19. toukokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä nu-in.com
Hello Nina,
Thank you so much for your valuable feedback.
We have a total understanding of your frustration, and we would like to apologize for the logistic setbacks that have affected your order. We did not expect this severe delay and would like to inform you that we are already taking measures to improve our shipping service and other aspects of customer experience in the near future.
Our customer service is working hard to reply in a timely manner to your queries and has informed you in an honest way that shipping was delayed due to logistic issues. As a customer, you have the right to refuse your order once it is ready for distribution and you will be refunded accordingly.
Once again, we are truly sorry about the unpleasant experience we have provided you this time. We are not a scam, we are a young company going through a learning curve in sustainability and best logistic practices and we promise will learn from our mistakes and get better.
All the best,
Your nu-in Team 💚
Vor 20 Tagen bestellt, noch kein Versand
Vor 20 Tagen habe ich bestellt und immer noch keine Bestätigung erhalten, dass die Ware verschickt wurde. Der Kundenservice ist zwar freundlich, kann aber auch nichts machen und die Bestellung auch nicht abbrechen. Dafür soll ich mich beim Zusteller melden, sobald die Ware verschickt wird. Aber die Ware wird ja nicht verschickt, also kann ich mich auch nicht beim Zusteller melden. :/ Mittlerweile möchte ich einfach nur mein Geld wiederhaben.
10. toukokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä nu-in.com
Hallo A.E.
Vielen Dank für Dein Feedback. Es tut uns schrecklich Leid, dass es eine Verzögerung beim Versand Deiner Bestellung gekommen ist. Deine Bestellung wurde bereits beim Transportdienst angemeldet und deswegen können wir die nicht abbrechen, auf jedem Fall bekommst Du Dein Geld wieder zurück 😊
Wir sind ein junges Unternehmen und haben nicht damit gerechnet, dass wir so ein großes Volumen an Bestellungen bekommen, wir machen unser bestes dies so bald wie möglich zu lösen. Was die Logistik angeht, haben wir bereits eine neue Strategie für die Zukunft, sodass es nicht mehr zu Verzögerungen kommt.
Herzlichen Dank für Deine Geduld und Verständnis
Dein nu-in Team 💚
I made a big purchase on April 19th but…
I made a big purchase one month ago but the order did not arrive. it hasn't been shipped yet and costumer service doesn't say when they will ship or how long it will take to ship. I paid 11 euros for shipping costs but it is not possible to have info and know when the purchase will arrive. I'm afraid it's a scam
(Upload)
Nuin promised that they would ship on mar 11st. Of course is not happened. This is a scam
2. toukokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä nu-in.com
Hello Martina,
Thank you for your review.
We’re not a scam. Your order was not shipped yet because of a general shipping delay and we're very sorry for the inconvenience this delay has caused you.
Our customer care team informed you we were working hard to get up to date and ensured you this situation would be resolved soon.
Since then, our warehouse analysed their work volume and their resources, and were able to offer us more precise estimations. And our warehouse estimates to ship your order by May 11th.
Anytime you need an update or need help with anything, please email us at customer.care@nu-in.com and our customer care team should take up to 2 working days to get back to you.
All the best,
Your nu-in Team💚
Would put zero stars if possible
Would put zero stars if possible. Ordered on the 13th April and still have no idea if the order will ever arrive. The products have not even been shipped and I sincerely feel that they will never be. And now they don’t even answer to the emails. They are complaining about a serious delay with anyone that is waiting for their products and still continue to promote their sales like nothing is going on. They are making fun of their clients and this is UNACCEPTABLE! DO NOT buy from this store !
2. toukokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä nu-in.com
Hi Francesca,
Thanks for your review.
We’re sorry about this shipping delay. The indication we have is that our warehouse will ship the delayed orders by May 11th.
We have not provided estimations earlier because, as you may understand, in extraordinary circumstances, shipping dates depend on the estimation from our warehouse and only after that we can inform our customers more accurately in order to try to avoid further disappointment😌
Our customer care team is replying to the emails received in a timely manner we're working towards informing our customers and keeping everyone up to date on the more we can while seeking regular updates from our warehouse.
We’re sorry about the delay and if you’re not available to wait any longer, please request us to cancel your order at customer.care@nu-in.com.
All the best,
Your nu-in Team💚
Overly expensive shipping and super slow delivery times
Paid 13.99 for shipping to Ireland and the website said 5-6 working days, however after 5 days I still had not received my tracking info or my parcel. I contacted Nu-in and they were very polite and sent me tracking one day later however it shows that my parcel is still in Poland and not due til next Friday. This means that the 5-6 days shipping is actually 16 days. I understand Nu-in cannot control the package once it arrives with UPS however they had not even sent my parcel within the 5-6 days so therefore the shipping time is completely false. Very disappointing as I ordered the clothes specifically for an event and now will not get to wear them. Also for such expensive shipping you would expect it to be shipped on time. Completely disappointing
7. huhtikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä nu-in.com
Hey Aoife,
Thank you for your review.
We're so sorry that you had a bad experience with us this time and we couldn't be more sorry for the inconvenience caused.
We thank you for sharing your feedback with us. Your complaint was forwarded to the responsible department. We can ensure you this is not the standard service we're striving for, and we're working hard to perform better with shipping and delivery times in the future.
Our customer care team has contacted you regarding this matter.
All the best,
Your nu-in Team💚
This company is a scam
This company is a scam. I paid for clothes that did not arrive and they have ignored all emails. I had to get my money reimbursed by my bank but I've been told Nu-ins bank have declined the charge back. Please NOONE SHOP HERE ABSOLUTE SCAMMERS
30. maaliskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä nu-in.com
Hey Roslyn,
Thank you for your review.
We’re sorry to hear that you feel that way about us. The first contact we have received from you was yesterday at about the same time you wrote this review. We’re not able to find any other email regarding your order. Please note that our typical response time is less than 2 working days.
As mentioned in our response to your yesterday’s email, your order is marked as delivered on 23.12.2021 and no investigation was not opened at the time, since we were not informed you haven’t received your order.
Regarding the chargeback, on March 15th we have been informed that the chargeback was resolved in your favor.
We’re not scammers and we strongly believe there was a misunderstanding from your side. Reach out anytime if something is not clear yet.
All the best,
Your nu-in team💚
mit einem Minus von 7 Euro rausgekommen
- empfohlene Größen waren mit Abstand zu groß
- Schnitte stimmen leider nicht überein
- Rückversand geht auf eigene Kosten und nur mit Recherche; nicht unbedingt transparent kommuniziert
- Karton erscheint viel zu groß für die Ware
- nachhaltig wirkt die gesamte Erfahrung nicht
+- Kundenservice hat schnell geantwortet; hat aber auch nichts an der Situation und den aufgeführten Probleme geändert
Da nichts saß (man auch keine Chance hat in einem Laden die Produkte zuvor anzuprobieren), ging alles zurück und ich hab alles in allem durch den Rückversand auch noch ein Minus von 7 Euro gemacht.
9. maaliskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä nu-in.com
Hallo Svea,
Vielen Dank für Deine Bewertung.
Es tut mir leid zu hören, dass Deine bestellte Artikel nicht Deinen Erwartungen entsprachen. Wir bedanken uns herzlich über Dein ehrliches Feedback und möchten Dir gerne mitteilen, dass die Retoure Bedingungen offen auf unsere Homepage zu finden sind.
Dass Die Artikel zu groß ausgefallen sind werden wir an unserem Qualität Team weiterleiten und wir haben bereits für die neue Kollektion mehrere Änderungen vorgenommen🍃
Wir sind noch ganz neu in der Branche und haben es vor unsere Produkte und Packaging stetig zu verbessern, in Zukunft hoffen wir ganz auf Karton zu verzichten.
Herzlichen Dank für Deine tolle Rückmeldung und wir wünschen Dir alles gute!
Deine Nu-in Team💚
Poor quality clothing
The quality of nu-in's clothes is pretty poor. I ordered a jumper recently, which after washing once (according to instructions) shrunk to an unwearable size. I also bought a knitted cardigan from nu-in about a year ago that started falling apart after about 4 or 5 wears. I don't think a company can call itself sustainable when their items don't last very long...
21. helmikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä nu-in.com
Hey Sarah,
Thank you for your review.
We’re sorry to hear that you’re not satisfied with the quality of your nu-in garments. Have you contacted our customer service to report these situations and provide evidence? Only this way we can make things right and improve🌻
Creating affordable and sustainable fashion garments is something new. We’re on a learning curve, to make this possible and serve customers with fashion needs but with an ecological conscience that everything was done fairly with the lowest environmental impact possible.
As you correctly mentioned, sustainability should not only mean sustainably made but also made to last. We’re already developing a new collection following our strict production guidelines to ensure it's manufactured in the most sustainable way possible and using fabrics that are kind to the planet and recycled. This collection benefits from our recent learnings and developments and the incorporation of new sustainable methods and materials♻️ Keep watching!
All the best,
Your nu-in team💚
Never again
Never again. I placed an order and only half the items were sent to me.
Now I need to make a return but I have not received a return slip. Am I expected to pay for my return? Your return policy clearly says free returns. I have emailed your customer care but they usually take weeks to respond - by then I will be out of the 30 return period. It's an impossible company and absolutely never shopping here again. Order number is 6301.
18. helmikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä nu-in.com
Hi Sewa,
Thanks for your review.
We’re sorry to hear that you have only received half of your items. Sadly, we experienced a high volatility of inventory during the sale and holiday season and recent transitions of warehouses, in which we started to serve some non-EU countries. Our non-EU customers are very important to us and we’re now up to date and counting the stock regularly to make sure we can guarantee the maximum level of service ✨
Unfortunately, we are unable to offer free returns at the moment, especially for items where you’re only paying 30% of the original price.
We had a backlog during the sale and holiday season but strive to reply to all our customers in less than 2 working days and according to the ticket history our customer service only took 1 working day to reply to you and provide you with return instructions. Our customer care team didn’t receive this feedback, only this way we can make things right and improve your experience with us🎀
All the best,
Your nu-in team💚
Produkt falsch dargestellt, Retoure selber zahlen
Der bestellte Pullover sah von den Fotos aus, als wäre er hüftlang beim Model. Bei mir saß der Pullover deutlich kürzer… Hinzu kommt, dass meine Winterpullover vom Gewicht leichter sind als dieser dünne Pullover. Hinzu kommt, dass man kein Rücksendeschein erhält und somit die Retoure selber zahlen muss. Demnach konnte ich mich entscheiden, ob ich 7€ Retoure oder den Pullover für 10€ behalte… Für mich kein wirklich guter Service, da nicht mal die Rücksende-Adresse existiert und ich alles selber dort nachfragen muss. Kein guter Service für ein Online-Unternehmen!!!
18. helmikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä nu-in.com
Hallo Alena,
Vielen Dank für Dein Feedback.
Es tut uns leid zu hören, dass Dein Pullover nicht Deinen Erwartungen entspricht. Die Passform des Modells hängt von der Größe ab, und Du könntest versuchen, dich vorzustellen, wie das Kleidungsstück zu Dir passt, indem Du beispielsweise Deine Körpergröße und -größe mit den Modellen vergleichest😊
Leider können wir keine kostenlosen Rücksendungen anbieten, insbesondere für Artikel im Sale, da die meisten Kleidungsstücke einen Rabatt von 70 % hatten.
Gemäß unserer Rückgaberichtlinie erhaltest Du durch Absenden der Rückgabeanfrage auf unserer Website die Rückgabeanweisungen.
Wir freuen uns über Dein Feedback und wenn wir Dir weiterhelfen können, kontatiere uns.
Wir wünschen dir alles gute,
Dein nu-in team💚
Absolutely horrible experience
Absolutely horrible experience. I waited over month for my order, I understand that they've been very busy so I was fine with that even if I needed leggings so badly to the gym. I was holding myself back from ordering from different places, cause I ordered from nu in already. Unfortunately when my parcel came there was two missing products, on the day they've delivered my parcel they've sent me an email saying how unfortunately they didn't have my leggings. I could order them much earlier from somewhere else if I would know. The only thing which came was dress, packed in huge box witch in my opinion is awful mostly when I'm ordering from sustainable company. Dress is horrible, very thick but in the same time you can see my pants through.
Next problem is a refund, they've done a refund for one pair of leggings but not for the other one, had to email them again and wait ages for response. I'm still waiting for my refund. My parcel came over month after I ordered. I placed my order on 18/12/21 and still have to deal with them cause they can't even issue my refund properly. Very poor customer service. I understand big sales but unfortunately if you are not prepared for it just stay with your standard prices and treat customers with respect.
10. helmikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä nu-in.com
Hello Wiktoria,
Thank you for your review.
When you ordered with us, we expected your ordered items to be shipped from our UK warehouse. Unfortunately, we went through some logistics setbacks and high inventory volatility during the high volume of demand during the sale and holiday season and it turned out that the items were not longer in stock and due to the heavy workload, we regret that it took us longer than we expected to inform you about this. We've also issued the refunds properly and we can now provide a much quicker customer service.
We're sorry to hear your dress didn't match your expectations. Our main goal is to produce sustainable items with good quality materials that are kind to the planet and this process is a learning curve with our research and development, as new methods and materials can be developed. We'd kindly ask you to share evidence with us so we can analyse, only in this way we can improve in the future and make things right. We'd also invite you to keep watching for our new collection dropping soon, which benefits from our most recent sustainable developments and we're confident it can please you best🍃
We can guarantee that we value very much our customers, they're the ones making all of our work in sustainable fashion possible, we are truly sorry about the unfortunate experience and we're working hard to improve🍀
Thank you again for this valuable feedback and reach out to us if we can help you further!
All the best,
Your nu-in Team💚
Amazing customer service
Amazing customer service, they really make sure that you are happy with their product and come easily with a solution when you don't. I had a problem with one of their jean, and with a good explanation of what happened, they refunded me the jean !
I highly recommend shopping at nu in, you can tell that they care.
6. helmikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä nu-in.com
Hello Miranda,
Thank you so much for this great 5-star review!
We’re glad that our customer care team was able to make your experience with us a pleasant one. We work hard to make sure our customers are happy and by learning from our customer’s feedback, we can do better in the future.
See you soon🌱
All the best,
Your nu-in team💚
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