NÓVU Arvostelua 

Exceptional customer service. Both Jim & Carla dealt with my order and were fantastic. Replied via email and instagram quick, helped resolve my problem, were understanding. The customer service has massively improved over the past couple of years. Such an upgrade! Keep up the good work guys!

Really great customer service & very happy with quality of clothes. Exactly how it should be. Thanks

Great customer service isn't about making sure people don't ever have any issues, it's about how you deal with them when they come up.

NOVU's communication and ability to provide a quick solution are very impressive!

Thanks Nick!

Not only are their clothes fantastic quality, their sale previews are brilliant and genuine, but you have to be quick! (items I bought for my son half price are now back up to double) Delivered on time and packaged lovely,
Also had an item I needed to return and the response from customer service is second to none. Keep up the good work.
Debbie.

Bought something for my partner and the quality was amazing!

Great customer service and quality product! Will be buying again!

First time ordering from here as I’ve been seeing adverts online , and everything was spot on. Was a bit weary at first ordering from a new site, but this website was easy work to use and didn’t realise how much choice they actually have ,ordered far too much , delivery was super quick and the quality of clothing was amazing.
100% Will be ordering more.

Clothes are so comfy and stylish, delivery was quick. Can’t recommend them enough!

The quality of the items I’ve had are second to none, my pet hate is how half of these brands clothes shrink after a wash but these have all kept their shape and fit amazing 👌🏽

Novu is great. The clothes fit really well and feel & look super high-quality. Customer service has been great too, really easy to deal with. I’m a fan.

Perfect & quick response to an issue raised on a particular item. Once resolved made a purchase which was delivered without a hitch. Great clothing! Highly recommend.

Had an enquiry about Christmas delivery times and customer service was excellent, straight to the point and reassured me completely.

Really love the quality of clothes with zero issues with them, I would also like to point out the customer service was extremely helpful when purchasing and advising on what to buy!

Quality of clothing is incredible, great communication with the customer service team and fast responses regarding a minor change in order.

Incredible service from Nóvu. Ordered early afternoon and turned up the NEXT DAY!!!

Saved my holiday and plus the quality of the products are 10/10. Thanks guys.

Needed to exchange an item, was very easy and quick on their support help email. Love the clothes, great quality, will shop again soon, thank you

The quality of the clothing is some of the best I’ve experienced and the customer care from Novu team is first class.

Best quality clothes around - perfect for all holiday clothes and have religiously brought new season items form Novu for year

So I made an order, and quickly realised I’d ordered the wrong size, I emailed after I realised and Jim who was the recipient of my issue, amended the order without question. The jacket has come just in time for Christmas and I couldn’t be happier. Great customer service & even better quality.

Where do I even begin.

It took three weeks for my order to be processed before it even left the warehouse. Ironically, once shipped, it arrived in Dubai within three days thanks to FedEx’s excellent service — the only positive part of this entire experience.

Upon opening the package, I was genuinely shocked by the poor quality of the items. Online, the clothing looks premium, well-made, and beautifully photographed. In reality, the quality is comparable to Shein-level fast fashion, but at a hugely inflated price point.

To make matters worse:

One pair of trousers arrived dirty

One Oxford shirt arrived with the label hanging off

Overall finishing and fabric quality were extremely disappointing

I immediately attempted to process a full return, only to be told that trousers and shirts are non-returnable under their store policy. Conveniently, when you try to review this policy, the returns policy page leads to a 404 error. Very convenient indeed.

For clarity: none of the items were tried on. The decision to return was made purely upon opening the packaging and inspecting the quality.

Customer service is advertised as “Speedy – Your needs are our priority”, yet:

There is no phone number

Only an online chat, which receives no response at all

On top of all this, I was hit with over £130 in customs charges for importing clothing that is frankly not worth a fraction of the total cost paid.

I will now attempt to obtain a full refund back to my card. If this is unsuccessful, I will proceed with a formal payment dispute and chargeback through my credit card provider.

This has been a deeply frustrating and disappointing experience. Based on quality, transparency, and customer support, I would strongly advise others to think twice before ordering.