NÓVU Arvostelua 

Great Quality clothes and they always arrive on time. Been shopping at Novu for around 2 years now and they never fail to disappoint. I love everything I have purchased from this company. On my Instagram all you will see me wearing is Novu clothing.
Abu-bakarr Kamara

Goede marketing, maar een verschrikkelijk bedrijf!!! Je krijgt import rekeningen na je bestelling, en Retoursturen naar Engeland is duur en ga je niet doen, niet kopen hier!!!!! verschrikkelijke ervaring!!

I just wanted to share my first experience with this company after placing my first order (White Oxford Pleated Trousers) for an upcoming occasion abroad . I had been searching everywhere for this specific style.

I opted for next day delivery as i needed them quickly and placed my order yesterday at 2 PM and the trousers arrived this morning at 11 AM which is exceptional service. The quality of the trousers is excellent as well.

I will definitely be back soon as they’ve gained my trust and their range is fantastic . I encourage anyone out there to give them a try. I promise, you won’t be disappointed.

Terrible delivery times, on order for 4 weeks. Unfilled orders and emailed for updates and still can’t complete order but won’t cancel and refund until delivery is complete?! Every email is responded too 48hours later with no new info. Avoid at all costs, or order now for next summer

Order placed on the 10th of May, i made contact a few weeks after this to explain that i had not received the order and to request a refund. This request was turned down and a replacement item wasn’t even offered! Contact has been made several times now to request a refund which it has been turned down. Imagine paying for something not receiving it and not even getting offered a replacement or your money back. Shocking customer service. Avoid avoid avoid!

Really impressive with the clothing.

Have been buying from Novu for the past 3 years and they always deliver in terms of quality, style and individuality. My last order arrived within 48 hours! It was worth the wait!

The great fit and quality of the items keeps me coming back, i have been buying from NOVU for years now and i will continue to.

Ryan greer

Really impressive clothing, fantastic fits especially the new summer range. My holiday suitcase is pretty much all Novu! I’ve noticed a real improvement with the level of service recently, which admittedly a little while ago wasn’t great with things like delivery and returns left in limbo but recently it’s been great! Excited to see drop 2.0!

Still waiting for my order to get shipped, i have ordered before and the quality is really good. But it doesn’t take 1 week to send out my order.

Novu have always been superb with me & items are always perfect, amazing quality & well worth it everytime. Customer service team has always been great and kept in full communication on the very rare occasion I’ve ever had a delay.

Always brilliant & the New SS25 Collection pieces I have already received are once again, Unbelievably good.

Thanks as always team!

The best brand in the game. Product is 10/10. Fast shipping and great customer service. Highly recommend.

Much improved delivery, customer service, quality and sizing. Good to see the improvements made as the designs have great potential.

My order #178038 was placed on Sunday 15th June I’m yet to receive a dispatch email which is not on absolute ridiculous from a company that constantly posts clothes but can’t fulfill there orders. I want this sorted asap. Plain and simple f joke

Delivery great and on time but my trousers didnt fit and I didn't realise the material was polyester and spandex. Very cheap material for what I paid but that was my fault for purchasing initially. The top had a click in too. Just an overall disappointing experience. Being charged to return was a liberty too. Won't shop again

Absolute joke. Placed an order on the 22nd may 2025. No products, shipping info , no reply from there customer service team as well. It’s a joke how a company can run like this, the worse thing is there products are actually half decent…. Novu sort this out before I charge back on my credit card. I have also spent a lot of money on there website in the last year as well.

Hi - updated 23rd June.

You say please don’t hesitate to contact you, but you don’t reply to any of your emails whatsoever.

I placed 2 orders in 2 days with yourselfs

Order numbers
22nd may #177024 - NOT SHIPPED OR RECEIVED OR REFUNDED. Please update me on this if you don’t have in stock just refund my money it’s been one month.

#177056 which I got.

Your clothes are really good and very good quality this is why I have ordered many times from yourself however your customer service is appalling and it makes me think is it even worth it? Please can you actually reply to my emails and get my order shipped? #177024 an otherwise I will charge back that order as well.

Maybe before replying to this review, you should actually look into the case and what I am saying and actually reply to me on email.

Thanks

Updated - please email me - there is no refund in my bank and normally you would get a refund message via email from yourself saying order refunded.

I placed an order for my holiday.
It didn't give me an option for delivery but I emailed to request express delivery at my own cost.
I received a prompt reply saying that fast delivery had been requested.
The order came standard delivery so didn't arrive in time for my holiday.
On return home (10 days) I tried to return the items but the return portal said not an option. Even thought the return policy was 14 days.
Again after emailing I received a prompt reply saying that it would now work.
I processed the return and requested a refund. One of the items said it was only able for store credit which was fine but because there was now 2 methods of refund the return portal wouldn't let me go any further.
I again emailed the customer service department to get no reply. Following 2 more emails I now have no option other than to contact my credit card company as the order was for £500+ and I will be incurring interest.
All of my emails are being ignored!

I confess I did read the reviews prior to ordering and continued to order anyway, purely because I loved the set and wanted it for holiday. Paid for the most expensive shipping method that says 2-3 days. 4 days later tracking still says “we’re expecting this item” called Royal Mail and they said it’s likely the company has not even dispatched it yet and have just created the label. I now see why most reviews says it takes ages for the items to arrive, despite spending £5.10 (I think) on shipping instead of their free shipping.

Delayed replies via email and social media. Not sure id order again.

Edit 1: they asked me to email, no response yet - social media team says it’s been sent but tracking still shows “sender is preparing item” - 5 days later and nothing despite purchasing the fastest shipping - preparing myself for what I can predict is going to be a hassle. Reading all other reviews of items being lost and unable to obtain money back?? I will update this review with any progress.

Shocking customer service. I ordered a tracksuit from Novu that was not delivered by the courier company they have instructed to deliver the items and the courier forged my signature stating they delivered it. I contacted Novu and the response I received from Carla was it was not their responsibility and it had been delivered as far as they are concerned despite clearly explaining to her I have proof I was not home and that I have proof the signature was forged by the delivery driver. Carla then proceeded to tell me it was my job to take this up with Royal Mail despite it clearly stating on their website it is the responsibility of the sender to raise the dispute. Novu have now resorted to ignoring messages from me and haven’t offered a replacement or refund. Is this really how you treat your customers!