Norweigan Arvostelua 144

Alltid bra resa med norweigan, har använt dom flera gånger. Det brukar vara rent, snyggt och trevligt bemötande. Rekommenderar!

The staff on board except for in the stores are not friendly, never smile, most don't have a clue about the ship or even understand what you ask because they don't speak enough English. Customer service is sub par. The kids club staff are rude and don't all follow the same rules. The ship has limited entertainment and we were bored most of the time. Not many things for kids to do. Kids pool has an obstructed view with no seating around it. Food is not that good. Cleanliness is a big issue. Ship is not kept up. I would never cruise with Norwegian again. Don't waste your money, cruise with another company.

Fly til og fra Tirana forsinket 40 min hver vej
Ingen forklarer noget
Ingen kompensation
En gratis kop kaffe kunne hjælpe Norwegian
Møg flytider til og fra Tirana som gør at vi fravælger Norwegian næste gang

Værste “kundeservice” jeg nogensinde har oplevet. Ventede i kø i 50 min for at tale med en som ikke forstod engelsk godt nok til at forstå problemet og bare gentog den samme indøvede sætning igen og igen uden at lytte til, hvad jeg spurgte om. Til sidst sagde hun jeg kunne gå til “chicken- counter” hvilket nok betød check-in…

Vi har nu booket 3 gange over 2 dage, og modtager ingen bookingbekræftelse, så vi aner ikke hvor vi står med hensyn til at have købt en rejse eller ej.
Jeg har derfor forsøgt at ringe, og kom i kø......
som nr. 66 🤣🤣🤣

Fløj mig retur til Rom. Deres hjælptelefon hjalp med en dobbelt booking. Venlig og hjælpsomme. Hvis jeg flyver igen skal det være med dem, hvis det passer

Vi er egentlig glad nok for at flyve med Norweigan, personalet er yderst professionelt.
Min hustru køber to billetter til Malaga i april med afgang fra Aalborg d.1 juni, da hun to dage før afrejse vil checke in, opdager hun, at hun desværre har skrevet mit navn på begge billetter. Hun får nu travlt med at ringe til kundeservice, de kunne sagtens hjælpe, der skulle kun ændres et fornavn, efternavn og mailadresse var jo den samme.
Det er fair nok, at vi skal give et beløb for det, det var jo os, der har lavet en fejl, men 600 dk hver vej, altså 1.200 dk i alt, det er i min optik ikke i orden, det koster det ikke at ændre et fornavn, vi har jo også betalt for flyveturen, det er efter min mening en dårlig service.

Man får at vide at man skal være i lufthavnen 3 timer før flyet letter. Men nu har vi ventet over en time på at tjekke bagage ind i Dublin og ingen ved noget. Noget personale mente de var der to timer før... men det gir ingen mening når man skal væer der 3 timer før. Man skal også igennem security hvor der kan være lang kø.

Norwegian aflyste vores fly fra Aarhus den 10. maj efter at vi var ankommet til lufthavnen og vi blev uden videre ombooket til København den efterfølgende dag. Kundeservice var lukket. Ingen i lufthavnen var behjælpelige. Vi ringede til kundeservice da de åbnede den 11. maj, men ingen hjælp at hente. Vi fik bare besked på at sende en mail.
Vi havde ikke mulighed for at tage til København og bestilte derfor en ny billet med Norwegian fra Aalborg den 11. maj. De vil ikke refundere pengene for billetten fra Aarhus eller betale kompensation, som man har ret til.

My mum flyed from Paris Charles de Gaulle to Oslo the 8 May 2025 - flight no. DY1495

She was going to visit her grand son and was really looking forward to it.

Arrived at the gate, just before departure, a stewardess informed my mum that there was no handluggage registered for her seat. Her handluggage has a standart size that is accepted by any other travelling companies like Air France, KLM, Lufthansa.
In short, she got first to know she needs to pay 45€ extra and 5 minutes later the stewardess decides to raise it up to 90€.
My mum had been saving op for a long time to be able to pay for this trip and didn't have the 90€. She called me panicked, I proposed to the stewardess to pay by phone but the stewardess refused. I could hear the stress from my mum on the phone and the aggressive stewardess totally enjoying to humiliate her and to make her stress even more.

One of the kindest stewardess proposed my mum to leave her luggage to the claim luggage but the aggressive stewardess came back and decided that there was no time for it.

My mum has been obliged to just leave at the gate her handluggage with most of her clothes and presents for her grand son.

You just chocked all your customers waiting in line there. Everyone who saw it was chocked by the way you treated my mum.

You have a (shitty) strategy to win money on your customers by not accepting handluggages that every other traveling companies accept. You then put an aggressive stewardess right in front of the gate with a credit card payment machine ready to cash in customers money. It's disgusting, but fine, you make the rules.
However, you have a responsibility to treat people good.
Your company humiliated my mum, made her cry and made her throw her personal stuffs away. All that while enjoying the spectacle. What kind of customer service/people is that?

And how is it right not to let her at least have her stuffs at a claim luggage? What did you do with her stuffs? Did you just serve yourself and enjoy her clothes / the gifts she had for her grand son? Don't make me believe you just threw it without having a look...

You are actually matching all the criterias of a low cost company (shitty tricks to get money from your customers, aggressive customer service...) but 90€ just for a hand luggage...it's expensive... your prices are actually not low cost...

My mother and I were flying from Copenhagen to London with Norwegian. However, upon arrival, we discovered that my mother had forgotten her passport. An obvious mistake on our part and sadly due to this we missed the flight. Norwegian was very kind and offered us free tickets to the next flight departing just a few hours later. We were so grateful, thank you Norwegian!

Min ven og jeg skulle hjem til Dk i lørdags. Der var kun 3 steder åbne hvor vi kunne aflevere vores kufferter. Det var til flere destinationer. Heldigvis åbnede der en til passagerer til København last usdkald. Det gik godt med første kuffert. 2 kuffert påstod den unge pige at vi ikke havde betalt for. Hun sagde vi skulle gå til deres kontor og betale 30 -euro for den lille kuffert. Der var kun 25 min til at vores fly skulle lette. Da vi kom til kontoret ville de have 135 Euro. Jeg sagde vi havde fået besked på 30 euro. Vi kom så tilbage og vores kuffert kunne komme med. Vi var så så stressede og vi nåede det lige. Vi fandt ud af der var betalt for 2 kuffeerter. Nu afhænger det af hvad Norwegian tilbyder. Ellers er der heldigvis mange andre der flyver til Barcelona. Vi er i Barcelona ca 3 gange om året.
Anne Marie

I’m Writing this on a flight to Copenhagen where I’ve bought internet. I want my money back! I paid for internet where it said “premium high quality internet” or some shit like that. It said “stream movies and browse social media” but I can’t even play a tiktok.

This message will probably not even go through because the internet is so bad. Please send my 6 euros back now. Thank you

26/12-24 fra Malaga lufthavn og til Kbh. Alle sidder i flyet, men samtale anlægget i flyet virker ikke, så vi må af og skal vente i lufthavnen på et nyt fly der skal flyve fra Danmark og ned og hente os. 9 timers ventetid. Jeg søger selvfølgelig kompensation og tager i første omgang imod hjælp fra flyforsinkelser, men da jeg finder ud af hvor meget jeg skal betale til dem, så vælger jeg at jeg vil søge kompensation selv og flyforsinkelser sender en bekræftigelse både til mig og Norwegian om at de ikke har min sag mere. Men det accepterer norwigian ikke. 14dage senere skriver de tilbage at tredjepart har sagen og det har intet med dem at gøre og de har sendt pengene til dem. Jeg kontakter flyforsinkelser og de skriver igen til norwigian at de ikke har min sag mere og de sender pengene retur til dem, så de kan sende dem til mig. Nu mere end to måneder efter kæmper vi stadig for at få vores kompensation. Jeg har valgt at tage flyforsinkelser tilbage, da de beder om beviser på at pengene er sendt tilbage til dem. I dag har jeg igen talt med flyforsinkelser og kunne bare høre på hende at hun bare ønskede at få denne sag ud af verden og at jeg fik mine penge. De har fra norwigian ikke ment at en e-mail direkte fra flyforsinkelser var en god nok dokumentation selvom de hjælper med at få mange sager i hus, så det nemt for alle parter. Flyforsinkelser har været så hjælpsomme og ville ønske at jeg aldrig havde troede jeg selv kunne det de gør og jeg fandt så ud af hvorfor de tager denne pris for de vi kæmper for deres kunder. Jeg ved ikke om norwigian nogen sinde frigiver vores kompensation og for det drikkelse vi købte selvom vi har ret til pengene

Familie i Norge. Vi er en del mennesker, som skal til familiefest i maj og udnytter det, vi troede var et godt tilbud fra Norwegian. Vi har fløjet mange gange med dem. Super pris, super flytid. Men det var for godt til at være sandt. Nu er flytider flyttet til et rigtigt dårligt tidspunkt, der fratager os en halv dag plus aften fra turen. Hvilket er meget på en weekendtur.
Har bare fået bekræftet, at man får hvad man betaler for, så de ‘gode tilbud’ er ikke, hvad de giver sig ud for. Man får ikke, hvad man har købt. Ændringen er ikke accepteret endnu, da vi jo må se, om der er alternativer, der kan passe bedre med tiden. Jeg er meget skuffet og usikker på, om vi kan regne med at komme afsted. Og jeg kommer ikke til at lade mig lokke at ‘gode tilbud’ mere.

0 !!! Hvis jeg kunne.
Står i kø nu på 2 time. Min ene taske er ikke kommet. Og det gælder for flere passagerer. Der sidder kun to Ved skranken og hjælper. Der er lang kø!
Det er under alt kritik!!!

Norwegian snyder passagerer for kompensation ved aflyst fly. Aflyst fly giver ret til kompensation. Det er en EU-ret, som Norwegian har meget svært ved at forholde sig til. Alle dokumenter vedr. anmodning om kompensation for aflyst fly blev indsendt rettidigt, men Norwegian har haft “for travlt” til at behandle sagen. Efter 2 1/2 måned afviser de kravet om kompensation. Sørgeligt selskab, som jeg ikke kan anbefale. Er der mon nogen, der har fået udbetalt kompensation fra Norwegian eller skal jeg bede en advokat om at køre en sag?

My Mum has stage 4 breast cancer that has spread to her liver. She is terminally ill and wheelchair dependent. Mum has always wanted to see the Northern Lights, so my wife and I took her to Tromso, Norway. We travelled on #Norwegian.com from Edinburgh, Scotland to Tromso (via Oslo) on the 12th December, 2024. Booking reference: MRWMBK.

The flight from Edinburgh, DY1641 was due to depart at 13:05. It was significantly delayed and as a result, our connecting flight to Tromso (DY328) took off from Oslo before our plane from Edinburgh had arrived.

We were put on the next available flight to Tromso, DY382, which was also delayed. We eventually arrived in Tromso around 22:30.

On arrival in Tromso, we learned that Norwegian had not put Mums’ wheelchair on the flight. While we were stuck in Oslo for 4 hours I had specifically checked with the Norwegian desk and was ensured that Mums’ chair would definitely on the plane!

Mum cannot walk and we were abandoned at Tromso airport without her wheelchair!
A report, Ref: TOSDY11552/12Dec24/2214GMT was filed at Tromso airport. I have also contacted Norwegian. They haven’t responded.

We were only allowed to use the airport wheelchair to get Mum to a taxi. They would not let us take the airport wheelchair to use until her own chair was returned to us. This meant that my wife and I had to physically carry my mum from the taxi into our accommodation. We did not arrive at our accommodation until just after midnight. My Mum was physically exhausted and very poorly. and we were unable to leave our accommodation until the following afternoon when Mums’ wheelchair was finally delivered to us.

We only had 4 nights/3 days in Tromso and #Norwegian.com effectively robbed us of our first evening and most of the next day.

Unfortunately, our troubles with Norwegian did not end there. Our return flight on the 16th, DY329 (booking ref: MRCD3C) was scheduled to depart Tromso at 08:15, but was also delayed. The plane did not take off until 12:22. Because of this delay, our flight from Oslo to Edinburgh also left without us and we were forced to spend the night in Oslo. Norwegian did provide a hotel and meals, but my wife and I were both due back at work on Tuesday 17th and had to make numerous phone calls to rearrange meetings. We were both also forced to take an additional day of holiday, which is deducted from our allowance for next year. We also had to pay an additional penalty amount to cover our extended parking at Edinburgh airport.

Delays happen, but long delays on every flight leading to missed connections is very bad service and to misplace a terminally ill passengers’ wheelchair, effectively imprisoning them in their room for a significant part of their holiday is inexcusable.

This was supposed to have been a relaxing dream-come-true holiday for my Mum, but Norwegians’ negligence made it very stressful and unpleasant.

I visited the Norwegian.com website and found the claim form woefully inadequate, there was nowhere for me to actually detail what had happened. All that was available (via a drop-down menu) was to submit a claim for delayed luggage, which in no way covers the trauma caused by Norwegians’ negligence. Norwegian is clearly not interested in getting the full picture of their failings when it comes to customer service and satisfaction.
To make matters worse, when I phoned Norwegian customer services to request an email address to which to write, the representative told me that they do not give out email addresses. I was asked why I wanted an email address and as soon as I said that I wanted to write and complain the person hung up the phone! Talk about adding insult to injury!
I phoned the UK customer services number 0330 828 0854 on 19/12/2024. The call was cancelled at 11:46.

I wrote a letter to Norwegians’ Chief Operations Officer and to their Chief Performance Officer and posted it to them on the 19th December, requesting an email confirmation of receipt. Even allowing for the Christmas holidays, I feel an initial response from them is past due.
Norwegian.com is without doubt the worst airline that I have flown with. Budget airlines exist because we all want a cheaper alternative. But, there’s cheap and then there’s nasty.

Så nærmer vi os sidste flyvning med Norwegian. Vi har nu haft 3 dårlige oplevelser i træk. Idag 2.1.25 afgang 9.50 til London. Nu er den 10.54 og vi sidder stadig og venter i CPH. I ØDELÆGGER VORES FERIE!!! ydermere er I så frække at have status på jeres hjemmeside med adgang 10.19.
Vi har allerede en sag kørende i retten og nu kommer der en ny klage herfra. føj for pokker at I vil være det bekendt.
I burde få 0 stjerner

Har været glad for norwegian og rejser altid med dem men det kommer til at stoppe nu. Jeg betaler altid ekstra for lowfare+ så jeg kan vælge sæde. De sidste tre gange har de så ændret mit sæde uden at give besked. Ikke okay når kunderne betaler for et specifikt sæde.