Nintendo Arvostelua 

Worst customer experience ever. Absolutely the worst. And I never thought I would say that after dealing with Parcelforce.
Tried to return a console I bought which was only three days after it arrived and it was still sealed. They refused and then messed me about for 3 weeks after I complained. Never resolved. Complete time wasters. An absolute disgrace. Avoid at all costs.

This is really the worst customer experience I've ever had. It won't let me give zero stars!

I tried to buy a game for my son on his Switch, through the Nintendo eShop. The transaction didn't complete properly. The Switch's connection to internet is awful. I waited 15 minutes. Nothing appeared in his account. No email confirmation. No game to download. I then bought it via my Nintendo account online using a laptop.

Later, I found that Nintendo had also credited my son's account with the money. It was only £4.99 so I actually couldn't really care less. I contacted them to explain the double transaction. The emails I'm getting back, are so rude and patronising. I keep getting told that I authorised a transaction to credit my son's account, so have agreed to their terms and conditions.

They botched half a transaction.... But it's my fault. I didn't get any sort of confirmation for the first transaction, telling me I should wait before trying again. The second transaction was instant. Their 'systems' are crap.

Never buy Nintendo!

The Nintendo switch 2 is a waste of time don’t buy it. They copied ps5

Worst customer service ever!
I saved up some of my Nintendo points to order some pin badges I wanted. When they arrived I received an empty box! Was so disappointed and immediately emailed them. They had me fill in a form, hand sign it and send photos of my empty box. It’s now been over a month of constant emails asking for an update and they still haven’t sent me my pins. So disappointed with the service received. You would think from a big business they would be better!

I preordered a Nintendo Switch 2 with items including a microSD card. Everything arrived on release day except for the microSD card. I raised a support ticket right away asking for a refund (not replacement) on the microSD card because I needed to go and buy one elsewhere on day one for data transfer. Three days later Nintendo asked me to fill in a form and sign a declaration, as well as provide photos of the packaging label and the contents received. I provided all of this including noting the packaging was fine and not tampered with, and everything went quiet. I chased and after two weeks got an email saying because my order was shipped and delivered successfully, I would not be allowed a refund or replacement and they would not take any further action on it. The issue is not the shipping or delivery. The card was not packed in the box. I replied with a complaint and they replied to say I needed to address it to ‘Supervisor’ for it to be treated as a complaint even though they had all info. I have done so and raised a dispute with my credit card provider. I’m disgusted at the way Nintendo have handled this. I’ve been a lifelong fan and they are essentially taking my money and calling me a liar. This has completely changed the way I look at them as a company. I had a minor bad experience with them (due to their customer service) about something else in the last year and this has cemented that they need to sort themselves out. I will not look at them the same way again.

If I could give 0 stars, I would. Nintendo's products are good when they're working the way you'd hope. When something goes wrong, you're on your own.

I'm currently stuck in a death loop where I search for for an article that helps me buy vbucks for my children's Fortnite account, don't find a relevant article, select "contact us" and just get sent back to look at more irrelevant articles.

They've quite clearly made it so you can't just speak to someone so they can tell you what to do. No online chat, no phone number, not even an email address.

So now we have a Switch that they only really want to use for playing Fortnite but we can't get any vbucks on there, the in-game currency being a central element of the game. The console is of little use to us without that feature, as is the game.

I would think VERY carefully about customer service before buying your child the new Switch 2 as a birthday/Christmas present.

Ordered two switch 2 cases, only 1 arrived.
I had to provide a ridiculous amount of evidence, which I did, and now I have been told it has been escalated. That was 8 days ago. Just messaged and they have said it is still escalated.
The customer service has been slow, transactional and feels like a scam.
Next step is to go to my bank and report it as fraud.

I preordered my Switch 2 from Nintendo uk store in April. I had the notification on 05/06/25 that my order had been shipped by royal mail stating they were expecting it but it didn't arrive and no update on Royal mail for almost 2 weeks. After contacting Nintendo support I then had to fill in a form stating I had not received my order and heard nothing more until it finally arrived. Hardly any update from Nintendo, no apologies or explanation as to what what happened. I only got a brief we apologise for the inconvenience after emailing them to inform them that the Switch 2 had been delivered. I expected better service from Nintendo tbh but just glad it arrived.

Pre ordered a carry case for my Switch 2 with release date 05/06/2025 on the 29th of April. Gets closer to the date and my other stuff gets a shipping notice but not the case. Order shows as completed and tracking states Royal mail is expecting it, I suspect it's never been shipped.

Contact Nintendo store uk on 6th June the next day and escalate on the 10th of June and still have not heard back from anyone regarding a refund for the item they never shipped.

Only options for contact are email and they are incredibly slow to respond. Any other company would be able to deal with a simple issue like this within a week tops as its very obvious they haven't shipped it. Instead they are holding my money hostage to their awful customer service.

I will be raising this as a credit card dispute and reporting the store to trading standards.

Ordered 3 Switch 2 cases for launch day. 1 case arrived in the box, despite the order confirming I’d bought 3 and was charged for 3.

I had to email customer service back and forth and wait around 2 weeks for a refund.

I was asked for pictures of the items that hadn’t arrived… luckily the packaging stated the weight so I took a picture of the packaging with a single case to prove the contents couldn’t possibly have contained 3 cases.

I was issued a refund with minimal fuss but waiting a few weeks was a pain. Plus, making this mistake meant my kids had no cases for their brand new consoles on launch day so I had to order from Amazon, forking out more money while waiting on the Nintendo refund.

Pre ordered a Switch 2 having bought many Nintendo consoles over the years and fortunately (till now) not needing to get in touch with their customer service. Switch arrived all well but was only set up and left in its dock overnight to use the following day. Fast forward to the following evening and the Switch was removed carefully from it's dock with a nice new vertical scratch half the height of the screen. Have reached out to Nintendo C.S and they've been nothing short of useless. Days long waits between email replies as they have closed down both their phone and chat services since the launch and when asked for a straight answer as to if the warranty will cover a screen replacement before sending my brand new, barely used console off to them to "assess" I've now been met with 2 separate emails across the aforementioned days long waits, effectively dancing around the subject, one informed me it would need to be assessed so they couldn't provide a cost estimate, the next repeated the same message and then went on to suggest that if not purchased through their own Web store to return or replace with the retailer I purchased from. Very good suggestion when they have no stock to replace themselves and there is no stock elsewhere to buy another should I be able to get a refund.

You'd think a company of Nintendo's size would know how to handle the release of new hardware and the hiccups that may follow. Appalling experience and will absolutely be the last time I either pre order or purchase a new Nintendo product.

I have purchased my son a Switch 2 and tried to buy him a game online from the eshop. It wouldn’t accept my card but there was an option to ‘add funds’ to the eshop so I added £60 thinking I could buy the game with that…..NO! You can’t gift games online or transfer eshop funds to your child. In fact I can’t use my £60 without having a switch myself. This is frankly insane. What is worse is I raised a ticket with customer service requesting a refund and they gave totally ignored me. I chased them, but I’m still being ignored. It is beyond a joke and so stressful. As a disabled customer I have never found a website so difficult and irrational to use. I’ve wasted hundreds of pounds on a switch 2 for my son’s birthday and I can’t buy him the game he wants as my money is trapped in an eshop I can’t use. Nintendo is a disgrace.

I bought a MicroSD Express memory card and a Switch 2 Pro Controller and those were delivered on 5th June 2025. Unfortunately the memory card was missing and I have not had any word back from the company about what they can do. They were meant to get back to me in 48 hours but it has been over that excluding weekends. Not happy with the service and hopefully they will get back to me soon as I am out of pocket because of this.

EDIT: Speaking to support about getting a refund due to the missing item. I now have been granted a refund.

Defective Switch 2 Delivered on release day from their store. Customer Service phone and chat have been “Unavailable” for days and they’re not responding to email requests (it’s the 9th now - still nothing). So Nintendo launched this console and shut their phone off - horrible service. They defo should have anticipated an influx of calls and increased their phone/chat agents. Any other retailer would have had a customer service rep available to deal with a simple exchange. Now stocks are sold out, can’t even buy a replacement elsewhere just left with a brick in a box, and a couple disappointed kiddos.
Tech support is sometimes reachable but they can only suggest to create a repair - crazy option for a brand new system. Not to mention the turn around time could take longer than restocks. Total headache, buy your products ANYWHERE other than direct from Nintendo, they’ll only let you down.

Worst customer service ever! I preordered the Nintendo switch 2 with a launch date of 05/06/2025. Never received confirmation of a delivery date. When I contacted customer service about this they said they will escalate with appropriate departments. It's been a week and they still can't tell me when I will receive it and will not refund either until this so called special department looks in to the matter. They don't care about customers expeirence at all. They should be investigated bu consumer protection.

I kept getting stuck on the crust. This game is like fisting your uncle. Comfortable as first but then it gets weird. I don’t rate this game. You’re better off saving Africa. As it won’t happen. Gannets.

Ordered Online Membership from the online store, but the email code was never received.
I Contacted Support for assistance for support and after a few days, the response was to use the same form again...
Used the same form again to request support for not receiving the email code.
Response from Nintendo support, could you please check your junk and spam folders and if you cant find it. Please contact us again.
THAT'S WHAT I AM CONTACTING YOU FOR!?
Support feels absolutely clueless.

Had a great experience with their repairs service. I sent off as the right analog stick would not press down. They fixed the problem and replaced other buttons that were yellowing and was sent back in the same week. Came back in a nice nintendo box everything was sealed like new and they added some zelda stickers which was a nice touch. Also to all giving bad reviews cos they have to buy multiple copies of a game to play with someone I mean what console do you not have to do this for? PS allows game share but if you both play at the same time it will not allow online play. Try getting a free downloadable like fortnite or rocket league I have hours of play with my kids absolutely free everyone happy.

Beware, we ordered a virtual game from the Nintendo Switch Store via the homepage on the device. We purchased the Sega Sonic The Hedgehog game at £5.99 (luckily it was only a low cost) because the game didn't work, it wouldn't start and Nintendo claim that although you have 14 days right to Cancel you actually don't have rights to a refund. So if you are thinking of buying a virtual game, maybe don't, because you won't get a refund for your money if it doesn't work. Fraudulent BS. Nintendo's Sign in, Account Setup , Shop everything is so complex and complicated also. More headache than it might be worth. Avoid.

Extremely slow to reply on email, doesn't know european laws, phone number is disabled so i cant call them.
Worst support ive ever encountered if you can even call it support when you cant contact them.