From the beautiful jewelry to customer service -everything about Nice Cream London is top notch! It’s like strolling through a jewelry store with the nicest jeweler walking near to show you any pi... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Ordered hydrangea black pearl and hydrangea crystal pearl earrings - well done - absolutely beautiful. Both styles can be dressed up or down - very versatile. My collection started with the gorgeous s... Näytä lisää
Beautifully packed earrings. Opening a package from you is always a WOW moment. You keep in touch about my order and delivery is prompt.
I was pleasantly surprised at how fast order fulfillment was and the delivery of my lovely earrings. The earrings are stunning- great quality material and the manufacturing is solid. I look forward... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Jewellery designed to get compliments.
Yhteystiedot
WV16 4bb, Bridgnorth, Yhdistynyt kuningaskunta
- nicecreamlondon.com
4,6
Erinomainen
359 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 83 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Bow earrings
Beautiful packaging but the bow earrings I purchased didn’t sit very well on my rt year. The butterfly didn’t seem to get tight enough to my ear lobe so the earring seemed to droop on my rt ear. The left earring looked fine.
1. tammikuuta 2025
Vastaus yritykseltä Nice Cream London
Thank you for your feedback! We're so glad you loved the packaging, but we're sorry to hear that the fit of your bow earrings wasn’t quite right on your right ear. Sometimes, adjusting the butterfly back or trying a different style of earring back can help with fit. We'd love to assist you in finding a solution. Please reach out to our customer service team, and we’ll be happy to help!
Beautiful earrings
The order came fast. Good quality. The only thing I would change is having a more substantial back for the weight of the earrings.
31. joulukuuta 2024
Vastaus yritykseltä Nice Cream London
Thank you for your feedback! We're so glad to hear you were happy with the fast delivery and quality of your earrings. We appreciate your suggestion about the earring backs and will take it into consideration.
First time ordering from Nice Cream…
First time ordering from Nice Cream London. The earrings I ordered arrived quickly and were lovely. I will definitely be ordering from them again.
1. tammikuuta 2025
Vastaus yritykseltä Nice Cream London
Thank you so much for your kind review! We're thrilled to hear that you loved your earrings and had a positive experience with us. We look forward to serving you again soon!
Vastaus yritykseltä Nice Cream London
Thank you for your feedback! We're so glad to hear you're happy with your purchase and the fast shipping. We appreciate your support and hope to serve you again soon!
Amazing jewellery. Beautiful earrings I just love a pearl…
Beautiful earrings I just love a pearl and combined with the faux sparkly stones they are stunning. Just ordered another pair.
31. joulukuuta 2024
Vastaus yritykseltä Nice Cream London
Thank you so much for your kind words! We're thrilled to hear you love the earrings. We truly appreciate your support and can’t wait for you to receive your next pair. Enjoy!
Devastated by the lack of customer service to someone who’s been a loyal customer
Hello,
I’m really quite appalled by how I’ve been blatantly ignored and disregarded as quite the loyal customer.
I was on your chat service for five hours where nothing was achieved and I was left waiting for 30 minutes each response. By the time someone was able to track my order number and verify all, they stated the office was closed and therefore could not do anything further. This was a month ago and I’ve since tried the ‘chat’ service provided on the website and no one has since answered aside from the robot saying someone will be in touch should I provide my email address which I have done various times now.
I’ve contacted you via your Facebook, I’ve contacted you via Instagram via the two directors business pages (one of which blocked me). I’ve emailed Abigayles email address provided on her Instagram as well as the care one provided on the website. None of the contents of my emails have been harsh, rude or intolerable.
Ive even added a couple of comments on Instagram and Facebook on your recent post kindly asking for someone on the care team to contact me, and they have now been removed or hidden!
I’m absolutely devastated I’m being treated in such a way when I’ve received so many lovely items from this shop, all of which I use more than any of my other fine pieces of jewellery such as Cartier. I love this shop and I would be really heartbroken to have this experience seriously sour any further possibilities of me ordering again. I’ve spent well over £500 on this website and I’m being completely ignored.
The only reason I contacted was a faulty good. The hydrangea earrings were gifted to me and one of the pearls has come off and gone missing. This is a quality control issue and all I ask is for a replacement.
I hope this message finally grasps the attention of someone of the care team at Nice Cream. As my next step will be the legal one pursuing the consumers rights act.
Thank you.
Maisie
7. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nice Cream London
Dear Maisie,
Regarding your request for a replacement for your hydrangea earrings, while the earrings were purchased in September 2023 and fall outside the period for classifying an item as faulty, we agreed to send a replacement as a gesture of goodwill.
To address your concerns:
- Our team responded to your chat messages and worked to resolve the issue by agreeing to send you the replacement earring.
- While we appreciate your follow-up messages, we noticed multiple messages being sent even after the resolution had been confirmed. This extended the time spent on chat services unnecessarily, which we understand may have added to your frustration.
- The replacement earring has already been dispatched to you.
Best regards,
Hugo
Love the earrings!
I had issues with the postage and Hugo kindly sorted this out for me. Love the earrings!
30. joulukuuta 2024
Vastaus yritykseltä Nice Cream London
Thank you for your kind review. I’m delighted to hear that you love your earrings and that I could assist in resolving the postage issue. Your satisfaction is very important to us, and we’re grateful for your support. Please don’t hesitate to reach out if there’s anything else we can do for you.
Have a great day!
Best regards,
Hugo
Lovely costume jewellery at reasonable…
Lovely costume jewellery at reasonable pricing. I ordered over the holiday period and received my items within 36 hours, most impressive!
27. joulukuuta 2024
Vastaus yritykseltä Nice Cream London
Thank you for your kind words and for taking the time to leave us a review. We are delighted to hear that you are pleased with the quality of our jewelry and our pricing. Ensuring swift delivery is a priority for us, and it’s wonderful to know we met your expectations, even during the busy holiday period.
We look forward to serving you again in the future.
Best regards,
Hugo
Really impressed with hydrangea…
Really impressed with hydrangea necklace! Nice cream, London provided consistent updates confirming order when shipped and tracking. So glad Lenore, the luxury influencer shared how impressed she was with the jewelry, that is why I ordered.
27. joulukuuta 2024
Vastaus yritykseltä Nice Cream London
Thank you so much for your glowing review! We’re thrilled to hear how impressed you are with the Hydrangea necklace and that our updates kept you informed every step of the way.
Lenora’s endorsement means so much to us, and we’re delighted her recommendation led you to discover our jewelry. Your satisfaction is our top priority, and it’s wonderful to know we delivered an experience worthy of your kind words.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
Hugo
Nice Cream, London
The purchasing experience was great…but product not as expected
The purchasing experience was great Fast delivery and beautifully packaged and good communication..I bought the hydrangea earrings which I’d been tempted with for a very long time.I then purchased with an influencer discount code(Leonora )however the earrings were not as I expected they were bent and don’t sit in the ear properly so very disay
25. joulukuuta 2024
Vastaus yritykseltä Nice Cream London
Dear Margareta,
Thank you so much for your kind words! We’re thrilled to hear you’re loving our collection and can’t wait to share even more beautiful pieces with you. Your support means the world to us, and we’re here to help you every step of the way in building your perfect jewelry collection.
Warm regards,
Hugo
When I ordered my purchase I was told…
When I ordered my purchase I was told there would be a 3 week wait for delivery but it was a wonderful surprise that it arrived a week early !!!
28. marraskuuta 2024
Vastaus yritykseltä Nice Cream London
Thank you for your wonderful review! We’re delighted to hear that your order arrived earlier than expected and that it was a pleasant surprise. Providing an exceptional experience for our customers is always our goal. We look forward to serving you again soon!
Best regards,
Hugo
Excellent quality of goods and…
Excellent quality of goods and delivered on time
28. marraskuuta 2024
The hydrangea earrings w/Pearl were a…
The hydrangea earrings w/Pearl were a disappointment as they hang low on the ear and I don’t have saggy earlobes. I will return the earrings.
The hydrangea bracelet with large hydrangeas is beautiful.
28. marraskuuta 2024
Vastaus yritykseltä Nice Cream London
Hi Dawn,
Thank you for your feedback! We're so sorry to hear that the Hydrangea earrings didn’t meet your expectations.
We do want to note that our return policy specifies items must be unworn and in their original packaging to be eligible for return. To assist with the fit of larger earrings, we send out two pairs of backs, and we recommend using the plastic backs for additional support. However, we’d be happy to send you some larger backs that may better address your concerns.
Please reach out to us directly at care@nicecreamlondon.com so we can arrange this for you. We’re thrilled you love the Hydrangea bracelet, and we hope to help you enjoy your earrings as well!
Warm regards,
Hugo
Customer Care
Very happy.
Very happy with my purchase and how I was kept in contact by how the delivery was progressing all the way from England to Australia.
5. marraskuuta 2024
Vastaus yritykseltä Nice Cream London
Hi Gail,
Thank you so much for your kind words! We're thrilled to hear you're happy with your purchase and that our delivery updates made the process seamless for you. Sending sparkle all the way from England to Australia is always a pleasure! ✨
If there's anything else we can do for you, please let us know.
Kindest regards,
Hugo
Customer Care
Shipping service takes too long…
Shipping service takes too long thinking my order gotten cancel or not.
1. marraskuuta 2024
Love the bracelet and you do a very…
Love the bracelet and you do a very good job with shipping!!
29. lokakuuta 2024
I love my jewelry
The jewelry is beautiful. I was amazed at the quality. In fact I just ordered some more.
27. lokakuuta 2024
Love these pearl earrings
Love these pearl earrings. Just perfect for the intended occasion.
This is my second purchase from Nice Cream London and it definitely won’t be my last.
31. lokakuuta 2024
Love the look of your product
Love the look of your product . I can't wait to wear these during Christmas . Shipping fast!
27. lokakuuta 2024
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