New Homes Mortgage Scotland Arvostelua 

They were recommended by a builder from whom I wanted to buy a house. More or less, I was forced a bit into using them. While the initial affordability check for the house reservation was fast, the following steps were an utter disappointment through and through. Main issues: security and lack of contact. They are asking for very sensitive information, but they don't have a system to gather the information - they ask you to send your documents to a general email address in the company. From a company such as this, I would expect a secure portal with a dedicated account to upload your sensitive documents securely. I provided the documents by email, but they told me their system rejected my password-protected ZIP file, so I needed to password-protect every single document, which was annoying, time-consuming and unnecessary if they had the system mentioned earlier or at least accepted my secured file.
Now, the stalling and avoiding started. In my case, an advisor named Callum didn't reply to my email for days. When I called their main number, I was told he was away from the office, and no one else could help me. Then, when he came back, he told me to go to another broker as he had no idea when I would get my advice/mortgage offers. I wasted over 2 weeks since I provided the documents and got no mortgage offer or advice. Before the weekend of week 2, C. sent me an email saying he would contact me on Monday with an update. I don't have an update, so there was no reply to my email on Monday. The fellow was having a day off. There were some vague reassurances from his colleagues who answered the phone, saying they needed to contact the lenders and were taking their time, and C. did an excellent job with my application. I was done with them. I used my previous broker. Providing the same set of documents, I got my advice and offers within 2 days and two more days to get my mortgage application taken care of and submitted to the lender, which seemed impossible with New Homes Mortgages Scotland. I wasted time and was stressed, and I did not gain anything but a lesson never to use them again.

My developer recommended New Homes Mortgage Scotland to me.
They have been nothing but brilliant since I started talking with them, being exceptionally helpful at sorting out my mortgage and finding all the accompanying services that I asked for.
My thanks again to Helen, who went out of her way to get my mortgage offer when NatWest dropped the ball.

Our house developer recommend New Homes Mortgage Scotland and we are over the moon with the service they provided us from start to finish.

Our mortgage advisor, Helen, was absolutely fantastic and made us feel completely at ease straight from our initial call due to her kind and friendly personality. Helen is truly an expert in her field, her high level of industry knowledge is evident and she genuinely strives to find the best deal possible. She took the time to get to know us in order to recommend the products most suited to us and provided all tailored recommendations promptly and within an agreed budget. We really appreciated her regular updates and she even took the time to call to congratulate us once our mortgage was approved!

Overall, the team at NHMS made the whole process of securing our mortgage incredibly easy and stress free and we cannot recommend them highly enough!

Thank you,

Caroline and Kyle

Buying our first home, we didn't have a clue where to start! However, once we were put in touch with New Homes Mortgage Scotland via our house developer, we were instantly put at ease! Our mortgage adviser Helen was absolutely fantastic. She was knowledgeable, relatable and made us feel completely at ease about everything. As we moved further on in the process, Jade was fantastic! She kept in touch every couple of days, answering any questions we had, and the minute we had our mortgage confirmed, she was on the phone congratulating us! Overall, a wonderful experience and I would absolutely recommend NHMS to any first time buyers of new homes- simply brilliant!

Buying a new home is so exciting but equally nerve wracking. Even making that initial call to discuss our options was daunting, however, from start to finish I was made to feel at ease and was guided through the process with professionalism and care. Luckily things moved quickly for us, with reassurance and updates throughout. We can’t wait to move into our new home and would like to say a massive thanks to all those who have helped us along the way (Bruno, Callum, David and Jade) - what a great job you all do.

NHMS were brilliant. Recommended by Helen at Miller Homes and we are so grateful she did. We were taken through each step of the process and the team were great at guiding us through the process. Liam, Mark and Jade were very attentative and would recommend them to anyone looking to take out a mortgage! Thanks again

They were simply amazing , they guided us on every step as first time buyers and they are always available for communication. We really loved their work style and they were able to make sure we got the best mortgage rates available.

As first time buyers, securing a mortgage felt like a daunting process, but Aaron and Jade made it incredibly smooth and stress-free. Their professionalism, patience and expertise were evident from the start, guiding us through every step with clear communication and tailored advice. Thanks to their dedication and support, we now have our mortgage offer in place, and we couldn't be more grateful. If you're looking for knowledgeable, friendly , and reliable mortgage experts, we would highly recommend Aaron and Jade.

Thanks,
Alfred & Teju

Jade and Jonathan were amazing at assisting us in getting our mortgage approved.
As first time buyers going through this process no question was too silly and we were put at ease during a stressful time can’t thank them both enough.

I would highly recommend using New Homes Mortgage Scotland. The process ran very smoothly and the service provided by Jonathan McGuinness and Jade Stein was excellent.

Our experience with NHMS has been absolutely brilliant thanks to Joseph Howard. He went above and beyond to get us our mortgage, and what a lovely guy he is, well mannered and friendly..so thanks Joe your a star ⭐️

As a first time buyer New Homes made the process so simple. I reached out through Taylor Wimpey to Sean Taggart who advised first steps & provided my AIP. After reservation, Dean Jeffrey found the best mortgage and protection policies. After my application was submitted, Sian Ainger provided daily updates and submitted additional information the lender asked for. Thank you again to Sean, Dean & Sian for making the process seamless & I’ll definitely be using New Homes again.

Thanks very much to the team at NHMS, very professional and communicated each step of the process. I would highly recommend well done!

I had an excellent experience. Helen was knowledgeable, professional, and approachable, providing all the information I needed to make an informed choice on the best mortgage and protection provider. She made the process seamless, secured the best rate for me, and kept me updated throughout. I couldn’t have asked for a better mortgage advisor as a first time buyer and will certainly use this company for future property purchases.

First time buying made easier with NHMS! We had the pleasure of dealing with Connor and Jade throughout this process. Connor was so helpful and knowledgable from start to finish when finding us the best deals and no question was a silly question to him. We then dealt with Jade towards the end and she kept us up to date every 2-3 days. Both a credit to your team and we can’t thank them enough for making this process a little less scary for us.

Recently set morgage up with new homes morgage scotland... dealt with Grace putting the mortgage in place for me, can't thank her enough. She went above and beyond! Then we had Helen doing doing the application. She was also amazing! We highly recommend this mob!

As a FTB I was extremely nervous but from the very first call with my mortgage advisor, Helen McGowan she has made the whole process very enjoyable & exciting. 5* service and such a lovely lady. Thank you Helen !!
I can’t wait to start my new chapter

Helen was fantastic from the start when we first had our introduction meeting.

She did get us a good deal but more importantly explained things and was always helpful with our (relatively) daft questions!

Thanks, would recommend to anyone

Helen was an amazing mortgage adviser and would recommend her services to any first time buyers etc looking to get a mortgage. She was soo thorough on talking us through everything and took the time to make sure we understood everything etc.

Helen McGown and the team have been instrumental in keeping things moving along throughout the process making it smooth and seamless and remained supportive understanding. Someone mentioned them and I would recommend them without anyone asking. Thanks NHMS.