Nassau Financial Group Arvostelua 10 182

Easy and pleasant customer service w precise answers to questions ..thank u

I called to follow up on a request I made by telephone on 4/15/26. I had asked on 4/15 for a specific form to be emailed to me so I could fill it out and submit to Nassau, but it was never sent. When I explained the situation to the representative, Ava, she immediately volunteered the info that she had been the person I originally spoke to on 4/15. She then apologized very sweetly (and profusely) for not following up sooner, and committed to do so before the end of the day -- which she did by emailing the originally requested document. It was a pleasure to speak with someone who admitted an error, didn't try to blame anyone else, and apologized in a way that was obviously sincere and heartfelt. I'm probably happier now than I would have been if Ava had just sent the document shortly after 4/15. She made a very positive impression, and it's always great when someone helps restore your faith in humanity! Kudos to Ava!

Agent was knowledgeable and met my needs.

It was very satisfying to interact with SABRINA on 4/27/26 to resolve the issue of not being able to access my account. She was polite and patient and did whatever was necessary to re-establish connection to my account after I was made to think the issue was on my end. Sabrina is motivated to satisfy her customer and it makes a huge difference to me having come from a place of frustration over a period of going back and forth over the same problem.

great informed help with all the answers and explanations

Staff was good. Got info quickly

Shaquille was very professional and explained everything well!! Was very appreciative of this!!

Debbie was so helpful and patiently answered each of my questions.

Helpful.
Dawn called me back in a timely manner and was helpful.
Thank you.

Brenda was friendly, knowledgeable and professional. Clearing up the "lost" Payment Due Notice was handled easily and quickly.

Elizabeth was very helpful with ideas and procedures.

I received a callback from Elizabeth after a relatively short wait time. She was exceptionally helpful by aiding me in getting the proper form needed for processing my policy as well as how to deal with it. The service was cheerful and prompt.

Having an Employee like Debbie D, Very Informative, Very Polite.
Dominick J Testa--Thank You Debbie D

Laurie,
Is absolutely outstanding.
Her diligence and caring for what she does and consistently over the past decade plus accentuates how exceptional she is and always a key foundation for the Nassau companies.
Laurie is truly Exceptional.

Dawn was very helpful and looked up my policy account numbers. I needed to make address change from Florida to my Massachusetts address.
I appreciated her help!

I called for information on my accounts, spoke to Mary Grace who toke my info and explained everything to me, she was professional,polite, and very courteous, I was very pleased how she performed and handled everything, I have been very pleased with all of your agents every time I call.

All the representatives were cordial and professional. They were knowledgeable, and they would transfer me to another agent if they couldn’t help me.