¡Hola! ¿Cómo estás? Upon arrival (Dominican Republic Airport) to departure from casa marina beach and reef resort our both sunwing nexus tour guides were friendly, welcoming, helpful and made sure t... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Always confusing and relatively slow at airport upon arrival. Easy to find with orange shirts and hats, but slow to put people into groups and get them on their way. Third time using you and always t... Näytä lisää
Yritys on vastannut
Your excursions offered are very interesting, Your representive Josee art thé RIU Bávaro Palace is very nice. Thé guides and staff on thé excursions know Their job provide good entertainment. They... Näytä lisää
Yritys on vastannut
The tour overall was enjoyable. Seeing the monkeys was fun as they would hop into the boat and scurry about. Being in the canal waters allowed us excellent views of container ships, LNG carriers, an... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
NexusTours is a leading destination management company (DMC) specializing in providing exceptional travel experiences across the Americas and the Caribbean. With over 25 years of industry expertise, we offer a comprehensive range of services, including airport transfers, tours and excursions, and personalized vacation packages. Our commitment to customer satisfaction is reflected in our dedication to delivering high-quality service, ensuring unforgettable experiences for travelers. NexusTours is proud to partner with some of the world’s top travel brands, focusing on innovation, reliability, and operational excellence to create memorable journeys for every guest.
Yhteystiedot
Mexico
- nexustours.com
3,8
Hyvä
75 t. arvostelua
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great transportation to the hotel
Great transportation to the hotel. Clean bus and fast service.
20. huhtikuuta 2026
Vastaus yritykseltä NexusTours
Thank you very much for your feedback. We are glad to hear that you had a great transportation experience to your hotel and that you found the bus clean and the service efficient.
We truly appreciate you choosing Nexus Tours and hope to see you again on a future trip.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Vastaus yritykseltä NexusTours
Thank you very much for your feedback. We are glad to hear you had a positive experience with our team and appreciate your kind words.
We value your trust in Nexus Tours and hope to welcome you again in the future.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Staff was very helpful
Staff was very helpful, we booked a private shuttle and was a very comfortable and well air-conditioned vehicle.
20. huhtikuuta 2026
Vastaus yritykseltä NexusTours
Thank you very much for your feedback. We are pleased to hear that our staff was helpful and that your private shuttle provided a comfortable experience in a well air-conditioned vehicle.
We truly appreciate your trust in Nexus Tours and hope to assist you again on a future trip.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Vastaus yritykseltä NexusTours
Thank you for your feedback. We are glad to know everything went fine during your experience.
We appreciate you choosing Nexus Tours and hope to welcome you again in the future.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Vastaus yritykseltä NexusTours
Thank you very much for your feedback. We are glad to hear you received great friendly service and that your transfers were punctual.
We truly appreciate your trust in Nexus Tours and hope to assist you again in the future.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Vastaus yritykseltä NexusTours
Thank you very much for your feedback. We are pleased to hear that you found the service well organized and of good quality.
We appreciate your trust in Nexus Tours and hope to welcome you again in the future.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
They are only getting a one because at…
They are only getting a one because at least the airport transfers were good. All our booked excursions were messed up. Asked for full refund. Have not even got a call back. I am prepared to send messages daily until I am paid
20. huhtikuuta 2026
Vastaus yritykseltä NexusTours
Thank you for sharing your feedback. While we are glad to know that your airport transfers met your expectations, we are very sorry to hear that your excursions experience did not.
What you describe regarding the handling of your bookings and the lack of response to your refund request falls short of the standards we are committed to delivering. We understand how frustrating this situation must be, especially when plans do not go as expected and communication is not timely.
Your comments reflect important gaps in both service execution and follow-up, and they are being taken seriously internally. This is not the experience we aim to provide our customers.
We regret the inconvenience and frustration this has caused.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Worst excursion I’ve ever been on
Worst excursion I’ve ever been on - Horseback riding in Saint Lucia. Started with getting a small horse with s small saddle causing my butt to hurt for 3 days due to the rocky, bumpy roads. The ride to the beach had so much garbage along the way, and when we got to the beach it was full of seaweed and the area had a strong sulfer smell. Half of our party didn’t go in the water with the horse and we certainly didn’t want to swim in waters with so much seaweed. The picture in the brochure and the website was nothing like what we experienced.
20. huhtikuuta 2026
Vastaus yritykseltä NexusTours
Thank you for sharing your feedback. We are very sorry to read about your experience, as it clearly did not meet expectations and falls short of the standards we aim to provide.
We regret the discomfort you describe during the horseback ride, as well as the overall conditions encountered along the route and at the beach. This is not the type of experience we intend to offer, and we understand how disappointing it must have been, particularly when it did not match the expectations set by our materials.
Your comments regarding both the experience itself and the discrepancy with how it was presented are taken very seriously, as accuracy and quality are essential in all our offerings.
We regret the negative impression this experience left on you and your group.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Vastaus yritykseltä NexusTours
Thank you very much for your feedback. We are glad to hear that you were satisfied with our service and found our pricing competitive.
We truly appreciate your trust in Nexus Tours and hope to assist you again in the future.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Communication & prompt service
19. huhtikuuta 2026
Vastaus yritykseltä NexusTours
Thank you very much for your feedback. We are glad to hear that you were satisfied with our communication and prompt service.
We truly appreciate your trust in Nexus Tours and hope to welcome you again in the future.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Prompt and organized airport transfers…
Prompt and organized airport transfers from Montego Bay airport to the resort.
19. huhtikuuta 2026
Vastaus yritykseltä NexusTours
Thank you very much for your feedback. We are glad to hear that your airport transfers from Montego Bay to your resort were prompt and well organized.
We truly appreciate your trust in Nexus Tours and hope to assist you again on a future trip.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Vastaus yritykseltä NexusTours
Thank you very much for your feedback. We are glad to hear that Diego provided you with such a positive experience and that you were well taken care of.
We truly appreciate your trust in Nexus Tours and hope to welcome you again in the future.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Excellent service
Excellent service . Would recommend the drivers have water for their guests as it’s very hot when travellers land . 1 bottle per person .
20. huhtikuuta 2026
Vastaus yritykseltä NexusTours
Thank you very much for your feedback. We are pleased to hear that you experienced excellent service during your transfer.
We also appreciate your thoughtful suggestion regarding providing water for arriving guests. We understand how important comfort is after a flight, especially in hot climates, and your comment has been noted for internal review.
We truly value your recommendation and thank you for choosing Nexus Tours.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Everyone was so helpful
Everyone was so helpful. Loved the red bus that picked us up at the airport. Very festive start to our vacation!
20. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We're delighted you found our team helpful and loved the festive red bus! It's great to hear it made for a wonderful start to your vacation.
We have used nexus transfers 3 times…
We have used nexus transfers 3 times now. Very happy with the services and drivers as well as the vehicles. This time though the agent told us we would need to wait 30-45 minutes for our private transfer to arrive to take us to our hotel. When I expressed my disappointment the ride was available within 10 minutes. Not sure why the difference but pleased with the 10 min instead of 45
19. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We're happy to hear that you're pleased with our services and vehicles. We appreciate your feedback regarding the wait time for your recent transfer. We'll review this internally to improve our estimated arrival times. Thank you for your continued patronage.
A driver broke a wheel off of our…
A driver broke a wheel off of our suitcase and I can’t get anyone to reach out to me to discuss it.
12. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We sincerely apologize for the disappointing experience you had with NexusTours. Your feedback is extremely important to us, and we are committed to addressing the issues you encountered.
Please contact me directly at avazquez@nexustours.com with your booking number and additional details. I will personally investigate your concerns and work to resolve them promptly.
Thank you for bringing this to our attention. We hope to have the opportunity to make things right and regain your trust.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Nakoda was exceptionally very helpful &…
Nakoda was exceptionally very helpful & professional 10/10
She resolved all our concerns with the utmost respect and kindness in a timely manner…well done 10/10
14. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We're happy to hear that our staff was helpful and professional. It's wonderful to know that all your concerns were resolved with respect and kindness in a timely manner. We appreciate your feedback!
Dissatisfied repeat visitors
We have come to Antigua 5 times on WestJet vacations and every time it has taken an hour or more at the airport for Nexxus to collect all the WestJet folks and then figure out the taxi plan. You know who is coming , and what resort we are going to and we are all on the same plane. We are eager to start our holiday. Why does this process take so long? It doesn’t make me want to the book tours with the company
20. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We are truly sorry to hear about your recent experience with NexusTours. We strive to provide exceptional service, and it’s clear we fell short in your case. Your feedback helps us improve, and we take it very seriously.
To help us resolve this, please email me at avazquez@nexustours.com with your booking number and more details about what went wrong. I will personally ensure that your concerns are addressed.
Thank you for your patience and understanding as we work to improve our services.
Alejandro Vazquez – Senior Director of Customer Success
Alejandro was great
Alejandro was great. Friendly, knowledgeable and truly excited to share Maya history with us.
19. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We're happy to hear that our team member was friendly, knowledgeable, and excited to share the local history with you! We appreciate your positive feedback.
Sitting sideways in the back of a truck…
Sitting sideways in the back of a truck was unpleasant and uncomfortable. A couple of the guests felt nauseus. A couple of times, we spent time sitting waiting for another vehicle of tourists rather than getting on with the tour. The driver was fairly knowledgeable about the locations we visited.
21. huhtikuuta 2026
Vastaus yritykseltä NexusTours
Thank you for sharing your feedback with us. We are deeply sorry for the issues you faced during your NexusTours experience. This is not the level of service we aim to provide, and we are committed to making things right.
Please reach out to me at avazquez@nexustours.com with your booking details and any additional information. I will investigate the matter and get back to you with a solution.
We appreciate your feedback and hope to have the chance to provide you with a better experience in the future.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
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