¡Hola! ¿Cómo estás? Upon arrival (Dominican Republic Airport) to departure from casa marina beach and reef resort our both sunwing nexus tour guides were friendly, welcoming, helpful and made sure t... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Always confusing and relatively slow at airport upon arrival. Easy to find with orange shirts and hats, but slow to put people into groups and get them on their way. Third time using you and always t... Näytä lisää
Yritys on vastannut
Your excursions offered are very interesting, Your representive Josee art thé RIU Bávaro Palace is very nice. Thé guides and staff on thé excursions know Their job provide good entertainment. They... Näytä lisää
Yritys on vastannut
The tour overall was enjoyable. Seeing the monkeys was fun as they would hop into the boat and scurry about. Being in the canal waters allowed us excellent views of container ships, LNG carriers, an... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
NexusTours is a leading destination management company (DMC) specializing in providing exceptional travel experiences across the Americas and the Caribbean. With over 25 years of industry expertise, we offer a comprehensive range of services, including airport transfers, tours and excursions, and personalized vacation packages. Our commitment to customer satisfaction is reflected in our dedication to delivering high-quality service, ensuring unforgettable experiences for travelers. NexusTours is proud to partner with some of the world’s top travel brands, focusing on innovation, reliability, and operational excellence to create memorable journeys for every guest.
Yhteystiedot
Mexico
- nexustours.com
3,8
Hyvä
75 t. arvostelua
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Everyone was so helpful
Everyone was so helpful. Loved the red bus that picked us up at the airport. Very festive start to our vacation!
20. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We're delighted you found our team helpful and loved the festive red bus! It's great to hear it made for a wonderful start to your vacation.
We have used nexus transfers 3 times…
We have used nexus transfers 3 times now. Very happy with the services and drivers as well as the vehicles. This time though the agent told us we would need to wait 30-45 minutes for our private transfer to arrive to take us to our hotel. When I expressed my disappointment the ride was available within 10 minutes. Not sure why the difference but pleased with the 10 min instead of 45
19. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We're happy to hear that you're pleased with our services and vehicles. We appreciate your feedback regarding the wait time for your recent transfer. We'll review this internally to improve our estimated arrival times. Thank you for your continued patronage.
A driver broke a wheel off of our…
A driver broke a wheel off of our suitcase and I can’t get anyone to reach out to me to discuss it.
12. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We sincerely apologize for the disappointing experience you had with NexusTours. Your feedback is extremely important to us, and we are committed to addressing the issues you encountered.
Please contact me directly at avazquez@nexustours.com with your booking number and additional details. I will personally investigate your concerns and work to resolve them promptly.
Thank you for bringing this to our attention. We hope to have the opportunity to make things right and regain your trust.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Nakoda was exceptionally very helpful &…
Nakoda was exceptionally very helpful & professional 10/10
She resolved all our concerns with the utmost respect and kindness in a timely manner…well done 10/10
14. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We're happy to hear that our staff was helpful and professional. It's wonderful to know that all your concerns were resolved with respect and kindness in a timely manner. We appreciate your feedback!
Dissatisfied repeat visitors
We have come to Antigua 5 times on WestJet vacations and every time it has taken an hour or more at the airport for Nexxus to collect all the WestJet folks and then figure out the taxi plan. You know who is coming , and what resort we are going to and we are all on the same plane. We are eager to start our holiday. Why does this process take so long? It doesn’t make me want to the book tours with the company
20. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We are truly sorry to hear about your recent experience with NexusTours. We strive to provide exceptional service, and it’s clear we fell short in your case. Your feedback helps us improve, and we take it very seriously.
To help us resolve this, please email me at avazquez@nexustours.com with your booking number and more details about what went wrong. I will personally ensure that your concerns are addressed.
Thank you for your patience and understanding as we work to improve our services.
Alejandro Vazquez – Senior Director of Customer Success
Alejandro was great
Alejandro was great. Friendly, knowledgeable and truly excited to share Maya history with us.
19. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We're happy to hear that our team member was friendly, knowledgeable, and excited to share the local history with you! We appreciate your positive feedback.
Sitting sideways in the back of a truck…
Sitting sideways in the back of a truck was unpleasant and uncomfortable. A couple of the guests felt nauseus. A couple of times, we spent time sitting waiting for another vehicle of tourists rather than getting on with the tour. The driver was fairly knowledgeable about the locations we visited.
21. huhtikuuta 2026
Vastaus yritykseltä NexusTours
Thank you for sharing your feedback with us. We are deeply sorry for the issues you faced during your NexusTours experience. This is not the level of service we aim to provide, and we are committed to making things right.
Please reach out to me at avazquez@nexustours.com with your booking details and any additional information. I will investigate the matter and get back to you with a solution.
We appreciate your feedback and hope to have the chance to provide you with a better experience in the future.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Everything was wonderful on time good…
Everything was wonderful on time good service
16. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We appreciate your feedback and are so glad you found our service good and on time. Thanks for your support.
Picked up at airport and delivered back…
Picked up at airport and delivered back to airport on time
16. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We appreciate your 4-star rating! We are so happy we picked you up and delivered you back to the airport on time. Thank you!
Vastaus yritykseltä NexusTours
We appreciate you taking the time to share your experience with us. We are so happy to hear that you were well looked after, and found our team informative and hospitable.
great ground transfer service
19. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We're glad you found our ground transfer service to be great. Thank you for sharing your positive experience with us.
Mal organisé pas assez de temps pour…
Mal organisé pas assez de temps pour savourer le repas compris dans le billet ,nourriture pas mangeable et inadéquate pour les allergies même avec un bracelet vert et le vin à volonté c’est zéro. Très désappointé ça ne vaut pas le prix demandé.
13. huhtikuuta 2026
Vastaus yritykseltä NexusTours
Merci de nous avoir fait part de votre expérience avec NexusTours. Nous sommes navrés d’apprendre que votre séjour n’a pas été à la hauteur de vos attentes. La satisfaction de nos clients est notre priorité, et vos remarques sont essentielles pour nous permettre de nous améliorer.
Afin de mieux comprendre la situation et d’y remédier, nous vous invitons à m’écrire à avazquez@nexustours.com en indiquant votre numéro de réservation et des précisions sur votre expérience. Je m’engage à examiner votre dossier personnellement et à vous fournir une réponse complète.
Nous vous remercions pour vos commentaires et espérons pouvoir regagner votre confiance lors de prochaines vacances avec NexusTours. Nous sommes déterminés à vous offrir le service exceptionnel que vous méritez.
Alejandro Vazquez – Directeur Principal de la Satisfaction Client. NexusTours.
Vastaus yritykseltä NexusTours
We appreciate your 5-star rating and are glad you found our drivers punctual and pleasant. Thank you for your positive feedback!
Great staff
Great staff, easy to find at airport. Timely pickup and drop off, felt safe with driver, great to talk too.
17. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We're so happy to hear that our staff was great and easy to find at the airport. We appreciate your positive feedback regarding the timely pickup and safe driving.
thank you for everything
20. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We are so glad to hear that you had a positive experience. Thank you for your kind words; we appreciate it.
Nexus transfer buses
The Nexus reps at airport to take us to hotel were very efficient. Much better experience than in Cancun. David was very helpful and loved his humor. Our transfer bus back to the airport was early and Nexus rep very informative and friendly.
Love the staff and service
12. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We're happy to hear that our airport representatives were efficient and helpful during your transfer to the hotel. It's great to know that you appreciated their humor and found our team informative and friendly. We appreciate your positive feedback!
We were picked up on time at the…
We were picked up on time at the airport and delivered to the resort without issues. Our return trip was just as efficient, we were picked up on time and taken directly to the airport. Vehicles were clean and well maintained!
20. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We're happy to hear that your airport transfers were punctual and seamless, and that you appreciated the clean and well-maintained vehicles. We appreciate your positive feedback!
First guests off and wasprompt getting…
First guests off and wasprompt getting to van
20. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We appreciate you sharing your experience, and we're glad you were promptly picked up. Thank you!
Food and entertainment was really good
Food and entertainment was really good! The workers put out a great show
16. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We're happy you enjoyed the good food and great entertainment! We appreciate you acknowledging the workers' wonderful show and your 5-star rating!
Vastaus yritykseltä NexusTours
Thank you for taking the time to rate your experience with us. We are thrilled to hear that you enjoyed our services, as our team is dedicated to creating exceptional experiences for all our guests. We truly appreciate your support and look forward to welcoming you back for more memorable adventures with NexusTours!
Alejandro Vazquez – Senior Director of Customer Success. NexusTours
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.