¡Hola! ¿Cómo estás? Upon arrival (Dominican Republic Airport) to departure from casa marina beach and reef resort our both sunwing nexus tour guides were friendly, welcoming, helpful and made sure t... Näytä lisää
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Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Always confusing and relatively slow at airport upon arrival. Easy to find with orange shirts and hats, but slow to put people into groups and get them on their way. Third time using you and always t... Näytä lisää
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Your excursions offered are very interesting, Your representive Josee art thé RIU Bávaro Palace is very nice. Thé guides and staff on thé excursions know Their job provide good entertainment. They... Näytä lisää
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The tour overall was enjoyable. Seeing the monkeys was fun as they would hop into the boat and scurry about. Being in the canal waters allowed us excellent views of container ships, LNG carriers, an... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
NexusTours is a leading destination management company (DMC) specializing in providing exceptional travel experiences across the Americas and the Caribbean. With over 25 years of industry expertise, we offer a comprehensive range of services, including airport transfers, tours and excursions, and personalized vacation packages. Our commitment to customer satisfaction is reflected in our dedication to delivering high-quality service, ensuring unforgettable experiences for travelers. NexusTours is proud to partner with some of the world’s top travel brands, focusing on innovation, reliability, and operational excellence to create memorable journeys for every guest.
Yhteystiedot
Mexico
- nexustours.com
3,8
Hyvä
75 t. arvostelua
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Lovely
Hugo was a delight to deal with at the Barcelo Maya Beach hotel location. Bus was clean, on time and well organized
21. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We're so happy to hear that you had a delightful experience and that the bus was clean, punctual, and well-organized. We appreciate your feedback!
The nexus guide was incredibly helpful…
The nexus guide was incredibly helpful in explaining and helping to book the tour. She answered all our questions.
However, we were told that a meal would be included with the tour as we decided to up grade to that option and upon arrival at the boat launch, we were informed that food was not provided. This was a major factor in us deciding to upgrade and we were incredibly disappointed when we learned that this was not the case
21. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We apologize for the dissatisfaction you experienced with NexusTours. Your comments highlight areas where we need to improve, and we are committed to addressing these issues.
Could you please email me at avazquez@nexustours.com with your booking number and further details about your experience? I will personally look into the matter and ensure that your concerns are addressed promptly.
Thank you for bringing this to our attention. We hope to earn back your trust and have the opportunity to serve you better in the future.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours
Vastaus yritykseltä NexusTours
We appreciate your feedback and are so glad to hear our staff was knowledgeable, friendly, and helpful for you. Thank you for your support.
Private Transportation for departure from Nassau.
Upon arrival in Nassau the transportation process worked smoothly, the car and driver were both very nice.
While there, I kept getting texts asking me to confirm my ride at 00:00 which was definitely not the right time. This caused me to have to take time out of my vacation to get on the phone (I tried what's app as well and got a response that made no sense). I eventually reached someone on the phone and we confirmed the time. He was very helpful, however, right afterwards I received another message confirm 00:00.
Further to that, no driver showed up to pick us up for our departure. Again, I had to call and wait on hold (despite the fact that I had confirmed the day before by phone) and the rep came on and just advised that we should take a taxi.
This created unnecessary stress. If the company wasn't able to fulfill the booking I should have been contacted in advance so that I could make other arrangements that were not at the last minute.
Also, a refund for the departure should have been issued on the spot. I am now having to go though the process with my travel provider of trying to get a refund.
Unfortunately this was not a good experience.
21. huhtikuuta 2026
Vastaus yritykseltä NexusTours
Thank you for sharing your feedback with us. We are deeply sorry for the issues you faced during your NexusTours experience. This is not the level of service we aim to provide, and we are committed to making things right.
Please reach out to me at avazquez@nexustours.com with your booking details and any additional information. I will investigate the matter and get back to you with a solution.
We appreciate your feedback and hope to have the chance to provide you with a better experience in the future.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Everything was perfect and secure.
21. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We're happy to hear that everything met your expectations for security and perfection. Thank you for your positive feedback!
Service was excellent
Service was excellent. Driver was on time.
Very professional.
21. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We appreciate your feedback and are so happy to hear you received excellent and professional service, and that our driver was on time.
The guides were great
The guides were great! Information was plentiful and the experience was overall amazing!
15. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We appreciate your feedback and 5-star rating! We are so happy to hear that the guides were great and the experience was overall amazing for you!
The bus ride to the hotel was fine
The bus ride to the hotel was fine; however the wait outside at the airport was over 1 hour. And no timing update was provided. Consider a private drive if you are in a rush to get to the hotel.
21. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We appreciate your feedback. We regret the long wait at the airport and the lack of communication about timing. We will review this to improve our service. Thank you for your time.
Pick up at airport can take a long time even if you are a private ltransfer
Was fine thanks
21. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We greatly appreciate your positive feedback! It’s fantastic to hear that you enjoyed your trip with NexusTours. Your kind words motivate us to continue delivering exceptional experiences to all our guests.
We can’t wait to have you travel with us again soon!
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Vastaus yritykseltä NexusTours
We appreciate you sharing your experience; we are so happy to hear the team did a great job.
Great Service all around
Great Service all around. Reservation was accurate and on time, driver was courteous and helpful with our luggage.
20. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We're so happy to hear that our service was great, the reservation accurate and on time, and the driver courteous and helpful with your luggage. We appreciate your feedback!
Vastaus yritykseltä NexusTours
We are truly sorry to hear about your recent experience with NexusTours. We strive to provide exceptional service, and it’s clear we fell short in your case. Your feedback helps us improve, and we take it very seriously.
To help us resolve this, please email me at avazquez@nexustours.com with your booking number and more details about what went wrong. I will personally ensure that your concerns are addressed.
Thank you for your patience and understanding as we work to improve our services.
Alejandro Vazquez – Senior Director of Customer Success
Great communication and speedy delivery…
Great communication and speedy delivery of organization.
16. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We appreciate you sharing! We are so happy to hear our communication was great and our delivery of organization was speedy.
Very organized and very pleasant people…
Very organized and very pleasant people .
19. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We appreciate your feedback and are so glad to hear that our service was organized and our people were pleasant for you. Thanks for your support.
Excelente servicio
Excelente servicio
Muy puntuales y agradables los colaboradores
19. huhtikuuta 2026
Vastaus yritykseltä NexusTours
Es un placer recibir su reseña y saber que ha tenido una experiencia tan agradable con nosotros. En NexusTours, queremos que cada viaje sea especial y memorable. Nos encantaría tener la oportunidad de darle la bienvenida una vez más en el futuro.
Alejandro Vazquez – Senior Director of Customer Success
Alvaro - EXCEPTIONAL ! Thank you for all your hard work in making our trip even better.
Alvaro, the Sun Wing Rep was absolutely amazing, he was informative, accessible and always there to help. We loved the excursion was fabulous ! we all had a blast ! One negative, once we paid we had to keep showing the QR codes, get a boarding pass for the boat, it was as tedious as getting onto a plane, I feel once you have paid you should be on a list and they should be organized enough so you don't have to worry about QR codes and showing it multiple times and having the responsibility to give them a boarding pass to get on the boat to get to your excursion destination.
17. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We appreciate you sharing your feedback. We're happy you found the representative helpful and enjoyed the excursion. We value your comments regarding the boarding process and will review our procedures.
Muy buena experiencia
Muy buena experiencia. La atención es muy buena, reservamos ida y vuelta del aeropuerto y fueron muy puntuales y amables. Destaco la atención de Heidy en el aeropuerto que fue muy amable y servicial
20. huhtikuuta 2026
Vastaus yritykseltä NexusTours
Es un placer recibir su reseña y saber que ha tenido una experiencia tan agradable con nosotros. En NexusTours, queremos que cada viaje sea especial y memorable. Nos encantaría tener la oportunidad de darle la bienvenida una vez más en el futuro.
Alejandro Vazquez – Senior Director of Customer Success
Vastaus yritykseltä NexusTours
Es un placer recibir su reseña y saber que ha tenido una experiencia tan agradable con nosotros. En NexusTours, queremos que cada viaje sea especial y memorable. Nos encantaría tener la oportunidad de darle la bienvenida una vez más en el futuro.
Alejandro Vazquez – Senior Director of Customer Success
Service was on time and Allan was very…
Service was on time and Allan was very helpful.
18. huhtikuuta 2026
Vastaus yritykseltä NexusTours
Thank you very much for your feedback. We are glad to hear that the service was punctual and that Allan was very helpful during your experience.
We truly appreciate your trust in Nexus Tours and hope to welcome you again in the future.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
You never showed up to pick us up ,left…
You never showed up to pick us up ,left us stranded at the airport in a country that we never been in before ,we had to get a cab and it was a scary experience, and now we are leaving to go back to the airport and you are not here to pick us up,I am going to post this on every media site that I can,and I will be contacting a lawyer
11. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We apologize for the dissatisfaction you experienced with NexusTours. Your comments highlight areas where we need to improve, and we are committed to addressing these issues.
Could you please email me at avazquez@nexustours.com with your booking number and further details about your experience? I will personally look into the matter and ensure that your concerns are addressed promptly.
Thank you for bringing this to our attention. We hope to earn back your trust and have the opportunity to serve you better in the future.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours
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