¡Hola! ¿Cómo estás? Upon arrival (Dominican Republic Airport) to departure from casa marina beach and reef resort our both sunwing nexus tour guides were friendly, welcoming, helpful and made sure t... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Always confusing and relatively slow at airport upon arrival. Easy to find with orange shirts and hats, but slow to put people into groups and get them on their way. Third time using you and always t... Näytä lisää
Yritys on vastannut
Your excursions offered are very interesting, Your representive Josee art thé RIU Bávaro Palace is very nice. Thé guides and staff on thé excursions know Their job provide good entertainment. They... Näytä lisää
Yritys on vastannut
The tour overall was enjoyable. Seeing the monkeys was fun as they would hop into the boat and scurry about. Being in the canal waters allowed us excellent views of container ships, LNG carriers, an... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
NexusTours is a leading destination management company (DMC) specializing in providing exceptional travel experiences across the Americas and the Caribbean. With over 25 years of industry expertise, we offer a comprehensive range of services, including airport transfers, tours and excursions, and personalized vacation packages. Our commitment to customer satisfaction is reflected in our dedication to delivering high-quality service, ensuring unforgettable experiences for travelers. NexusTours is proud to partner with some of the world’s top travel brands, focusing on innovation, reliability, and operational excellence to create memorable journeys for every guest.
Yhteystiedot
Mexico
- nexustours.com
3,8
Hyvä
75 t. arvostelua
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Not much involvement
Not much involvement. In the past they have been in the transport vehicle and went over a lot of stuff, not this time
21. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We appreciate your feedback. We're sorry that our involvement wasn't as comprehensive as in the past. We'll review our procedures to improve our service.
Everything was great except the airport…
Everything was great except the airport experience. Extremely slow with imagination and customs.
Then when we got to the bus we were treated rudely. As if it was our fault that we were late..
21. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We appreciate you sharing your experience. We're sorry the airport processes and bus treatment negatively impacted your trip. We'll address these issues to improve our service.
Variety of activities and knowledge of…
Variety of activities and knowledge of our tour guide. She was wonderful!
21. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We appreciate you sharing your feedback! We are so happy to hear that you enjoyed the variety of activities and the tour guide's knowledge.
Vastaus yritykseltä NexusTours
We appreciate your 5-star rating! We are so happy to hear our drivers and staff were helpful. Thank you for your feedback!
Vastaus yritykseltä NexusTours
We're glad you enjoyed the tour and that our guide was great! We appreciate your feedback and your time.
Vastaus yritykseltä NexusTours
Nous vous remercions pour vos mots chaleureux ! Nous sommes ravis d’apprendre que vous avez vécu une expérience fantastique grâce à nos services, car offrir des aventures exceptionnelles est notre priorité quotidienne. Votre soutien nous touche profondément, et nous avons hâte de vous accueillir à nouveau chez NexusTours pour d’autres voyages inoubliables !
Alejandro Vazquez - Directeur Principal de la Satisfaction Client.
Booked a private ride from Hotel to…
Booked a private ride from Hotel to Airport. Mobile app booked pickup time on it own. Called customer care but no help received. Driver came and left without even contacting. Lost all money.
21. huhtikuuta 2026
Vastaus yritykseltä NexusTours
Thank you for sharing your feedback with us. We are deeply sorry for the issues you faced during your NexusTours experience. This is not the level of service we aim to provide, and we are committed to making things right.
Please reach out to me at avazquez@nexustours.com with your booking details and any additional information. I will investigate the matter and get back to you with a solution.
We appreciate your feedback and hope to have the chance to provide you with a better experience in the future.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Great staff and very good service
Great staff and very good service. Being told to wait 20 minutes but waited only 5 minutes.
21. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We're glad you enjoyed your experience! It's great to hear our staff provided very good service and that your wait time was shorter than expected. Thank you for your feedback.
Dependable and always there for us when…
Dependable and always there for us when stated :)
21. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We appreciate your feedback and are so happy to hear that our services are dependable and always there for you when needed.
Vastaus yritykseltä NexusTours
We're happy you had a great conversation. Thank you for your feedback; we appreciate it.
Great trip
I'm an adventurous guy and going on trips is the most important part of The Adventures trip
21. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We are happy to hear that trips are the most important part of your adventures! Thank you for sharing your experience with us; we appreciate your feedback.
You were on time for pick up
21. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We're happy to hear that our service met your expectations regarding timeliness. Thank you for your positive feedback.
Vastaus yritykseltä NexusTours
We appreciate your feedback and are so happy to hear that our people were friendly and our company well-organized for you.
Vastaus yritykseltä NexusTours
We're glad you had a great experience! Thank you for letting us know about your positive interaction.
Everything was great thank you.
20. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We appreciate your positive feedback and we are so happy that everything was great! Thank you for your support.
Vastaus yritykseltä NexusTours
We're happy to hear that we were able to assist your wife with a wheelchair. Thank you for your positive feedback; we appreciate it.
Friendly quick easy transition from…
Friendly quick easy transition from airport to resort.
21. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We're so happy to hear that you found your transfer from the airport to the resort friendly, quick, and easy. We appreciate your feedback!
The guide was excellent
The guide was excellent. Knowing who to follow at the airport to the bus was difficult.
21. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We appreciate your feedback. We're glad you liked the guide. We'll review the airport process to clarify directions to the bus.
Knowledeable
very helpful when you talk with them. Knowledgeable staff, many excursions to chose from, very good transportation
21. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We appreciate you sharing your feedback. We're glad to hear that our staff was helpful and knowledgeable, and that you found good transportation and many excursions.
Good communication for airport transfer…
Good communication for airport transfer going from airport to resort which was shared transport however we were not made aware that our transport from resort to airport was a taxi ( although we appreciated it) and we were waiting for a shuttle van.
Jesus was very good at arranging our vouchers for Alma performance but it would been more convenient if Nexus could include the access fee and docking fees in the total cost - not sure if that’s possible- but it would have been helpful.
21. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We appreciate your feedback. We're glad the airport transfer and voucher arrangements were satisfactory. We apologize for the confusion regarding the resort-to-airport transport. We'll explore the possibility of including all fees in the total cost for greater convenience in the future.
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