¡Hola! ¿Cómo estás? Upon arrival (Dominican Republic Airport) to departure from casa marina beach and reef resort our both sunwing nexus tour guides were friendly, welcoming, helpful and made sure t... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Always confusing and relatively slow at airport upon arrival. Easy to find with orange shirts and hats, but slow to put people into groups and get them on their way. Third time using you and always t... Näytä lisää
Yritys on vastannut
Your excursions offered are very interesting, Your representive Josee art thé RIU Bávaro Palace is very nice. Thé guides and staff on thé excursions know Their job provide good entertainment. They... Näytä lisää
Yritys on vastannut
The tour overall was enjoyable. Seeing the monkeys was fun as they would hop into the boat and scurry about. Being in the canal waters allowed us excellent views of container ships, LNG carriers, an... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
NexusTours is a leading destination management company (DMC) specializing in providing exceptional travel experiences across the Americas and the Caribbean. With over 25 years of industry expertise, we offer a comprehensive range of services, including airport transfers, tours and excursions, and personalized vacation packages. Our commitment to customer satisfaction is reflected in our dedication to delivering high-quality service, ensuring unforgettable experiences for travelers. NexusTours is proud to partner with some of the world’s top travel brands, focusing on innovation, reliability, and operational excellence to create memorable journeys for every guest.
Yhteystiedot
Mexico
- nexustours.com
3,8
Hyvä
75 t. arvostelua
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Pickup for return transfer to airport…
Pickup for return transfer to airport was on time and seamless - driver was very competent with arrival to PVR in just over an hour!
16. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We appreciate your feedback. We're happy to hear that your return airport transfer was punctual and seamless, and that the driver was very competent.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Why Scam? Matises & Co-Hacien
I witnessed two people get scammed Taylor Fraser and this UK couple. Offer a “Free Ride” to Matises & Co-Hacien Jewllers and tequila. Just a complete scam and a waste of time. You see the reviews of the place you probably have people sending you the same reviews. Fake jewellery and alcohol. But we waste precious time there instead of going to Playa Del Carmen. Come take a Tour when you come to Canada and see if you are scammed or not. You look at us white people like we are gullible when we are just trying to experience your life and your culture. But we all got a just of what that really is. With the jewellery and tequila experience. Look at the the reviews of
Matises & Co - Hacienda - Puerto Aventuras where you brought us
21. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We appreciate you taking the time to share your experience. We're sorry to hear that the tour did not meet your expectations and that you feel you were misled. We take your feedback seriously and will investigate the issues you raised regarding the jewelry and tequila experience to ensure a better experience for our guests.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Great experience
Great experience! We used Nexus for car service to and from airport and a tour of the Dutch and French islands, everything was perfect! Highly recommend booking through Nexus!
21. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We're happy that your experience with our car service and island tour was perfect! We appreciate your recommendation and are grateful for your trust in our services.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
The meal and virtually no beverage was…
The meal and virtually no beverage was below par. The guides were great and the overall experience was very good.
20. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We appreciate your feedback and are glad you enjoyed the guides and overall experience. We'll look into the meal and beverage quality. Thanks for your time.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Cathy was amazing!
Cathy helped us with our excursions and she was fantastic. Our pick up time was good but we did not know we had to transfer and that part was very confusing as we had to figure out our driver, and there were many of them there.
19. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We're glad to hear that your interactions with our team were fantastic. We appreciate your feedback regarding the confusion during the transfer. We will review our processes to improve clarity for our guests.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Riviera Maya Rio Secreto trip
Auriel (and Omar) recommended the rio secreto underground cenote and Tuluum ruins trip. The cave was spectacular, the guide was superb and the ruins were way better than I expected.
14. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We're happy to hear that you found the underground cenote spectacular and the archeological site exceeded your expectations. We appreciate your positive feedback regarding the tour guide. It's great you enjoyed the trip!
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
There was no rep on the bus home or…
There was no rep on the bus home or airport to assist us,and a tried to get help from driver did not speak any English or made any attempt.
21. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We regret to learn about the lack of assistance and the language barrier you encountered. We appreciate your feedback and will address these issues.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Hard to rate
We understand the expression "Party boat" But the music is so loud we don't event hear it, it's just catastrophic noise, and the animation teams screaming nothing in the microphone make it hard to appreciate the beauty of what we are seeing outside the boat. The team told us 1 hour at the Rick's café, after 1 hour we went back for the boat and waited 50 minutes for the team to come back. Unacceptable.
19. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We regret the excessively loud music and delayed return impacted your experience. We'll review these points and team coordination to improve future excursions. Thank you for your feedback.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Vastaus yritykseltä NexusTours
We truly appreciate your kind words. It’s great to hear everything met your expectations, and we remain committed to keeping and improving this standard.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Vastaus yritykseltä NexusTours
We appreciate your feedback and are so glad to hear our staff was pleasant and helpful for you. Thank you for your support.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Vastaus yritykseltä NexusTours
We're happy to hear that you had a good time and found it beautiful. Thank you for your positive feedback; we appreciate it.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Avoid this company – Terrible experience from start to finish
I would strongly advise against using this service. Our experience in Santo Domingo was a disaster for both the arrival and the departure.
• The Arrival: Upon landing, we were swarmed by so many drivers. Amidst the chaos, we finally found our assigned driver holding a sign. He didn't say a single word to us—Just "hello,"and "welcome." He took our suitcases in total silence and led us to a car. We were then left waiting outside for 15 minutes without any explanation. After being completely ignored the whole time, the driver suddenly became very vocal, repeatedly and heavily demanding a "tip, tip, tip." Since he hadn't even bothered to speak to us or provide any service beyond the bare minimum, we didn't give him anything
• The Departure: For our return transfer to the airport, the vehicle arrived almost 1 hour late. No one called to warn us. The team was unreachable by phone. The only way to communicate was through a "live chat" which turned out to be an automated bot that took forever to respond and gave completely irrelevant answers.
Conclusion: This company is unprofessional and unreliable. Managing the stress of potentially missing a flight because of their lateness is not worth it. Never again.
14. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We appreciate you sharing your experience. We're sorry your arrival and departure in Santo Domingo did not meet expectations. The issues you described regarding the driver's behavior and the late departure are concerning. We'll address this with our team to improve service reliability and professionalism.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
I was Not happy with the service…
I was Not happy with the service provided. Bus going to resort was small thin uncomfortable and they crammed us all in so for 3 hour drive to Negril we were not happy!!!! Would never recommend this again
12. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We regret that the bus to Negril was uncomfortable and crowded, making the journey unpleasant. We appreciate your feedback and will review our transportation options.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
No Issues
Great service booking my transfer back to airport and helping me with an excursion. The price was great, enjoyed a discount. Drivers were amazing as well.
18. huhtikuuta 2026
Vastaus yritykseltä NexusTours
Thank you for your kind feedback. We’re very pleased to hear that you had a positive experience booking your return transfer and excursion, and that you were able to take advantage of a good offer.
It’s also great to know that our drivers made a strong impression with their service. We truly appreciate you taking the time to share your comments.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
There was a delay in transportation due…
There was a delay in transportation due to drivers not knowing where they were driving to.
18. huhtikuuta 2026
Vastaus yritykseltä NexusTours
Thank you for your feedback. We regret the delay you experienced due to the drivers not having clear information about the destination. This should not happen and can understandably cause frustration and uncertainty during travel.
We appreciate you bringing this to our attention, as it highlights an important area where better coordination and briefing are needed to ensure smoother and more efficient transfers.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Helpful staff and no issues with…
Helpful staff and no issues with transportation.
20. huhtikuuta 2026
Vastaus yritykseltä NexusTours
Thank you for your feedback. We’re glad to hear that our staff were helpful and that your transportation experience was smooth and without issues.
We truly appreciate you taking the time to share your comments.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
When we arrived
When we arrived, the people at the airport had no idea where our hotel was located and didn't even know its name. Instead of asking, they sent us into several queues. My husband had to insist to get transportation.The drivers, both on the outbound and return journeys, were very kind and competent.
7. huhtikuuta 2026
Vastaus yritykseltä NexusTours
Thank you for sharing your experience. We sincerely regret the confusion you encountered upon arrival at the airport and the lack of clear guidance regarding your hotel and transfer process. This is not the smooth and organized welcome we aim to provide to our guests.
We understand how frustrating it must have been to navigate multiple queues and to have to insist in order to secure your transportation. Your feedback highlights an important gap in coordination and communication at the airport.
At the same time, we are pleased to hear that both drivers, on your arrival and departure, provided kind and competent service. We will make sure your positive comments are shared with them.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Vastaus yritykseltä NexusTours
Thank you for your kind feedback. We’re very pleased to hear that everything was well organized and that our team was attentive throughout your experience.
We truly appreciate you taking the time to share your comments.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
You can count on the nexus team!
The nexus guys at the airport as well as at our resort are very friendly and super helpful. They answer any questions that you may have and if they don't know the answer they will find someone who does. Keep it up nexus!
12. huhtikuuta 2026
Vastaus yritykseltä NexusTours
Thank you for your kind feedback. We’re very pleased to hear that our airport and resort teams were friendly, helpful, and proactive in supporting you throughout your experience. It’s great to know they were able to assist with your questions and find the right information when needed.
We truly appreciate your encouragement and your time in sharing this with us.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
La personne qui fait l’accueil est très…
La personne qui fait l’accueil est très incompétent, il n’explique rien, il ne fait que dire poser moi des questions. Quand on demande des infos sur un tour, il dit ça dépend des options, il est vraiment nul pour donner des infos. Il ne connaît pas l’hôtel, ne sais pas si on peux faire de l’apnée, finalement, il n’est pas à sa place dans ce travail.
19. huhtikuuta 2026
Vastaus yritykseltä NexusTours
Merci d’avoir pris le temps de partager votre expérience. Nous sommes désolés d’apprendre que l’accueil et les informations fournies sur place n’ont pas été à la hauteur de vos attentes.
Nous comprenons à quel point il est important de recevoir des explications claires et précises, surtout lors du choix des excursions et des activités disponibles à l’hôtel. Le manque de connaissances sur les services et options, ainsi que l’absence de réponses concrètes, ne reflètent pas le niveau de service que nous souhaitons offrir.
Votre retour est pris en compte afin d’améliorer la qualité de l’information et de l’accompagnement sur place.
Alejandro Vazquez – Directeur Principal de la Satisfaction Client. NexusTours.
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