¡Hola! ¿Cómo estás? Upon arrival (Dominican Republic Airport) to departure from casa marina beach and reef resort our both sunwing nexus tour guides were friendly, welcoming, helpful and made sure t... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Always confusing and relatively slow at airport upon arrival. Easy to find with orange shirts and hats, but slow to put people into groups and get them on their way. Third time using you and always t... Näytä lisää
Yritys on vastannut
Your excursions offered are very interesting, Your representive Josee art thé RIU Bávaro Palace is very nice. Thé guides and staff on thé excursions know Their job provide good entertainment. They... Näytä lisää
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The tour overall was enjoyable. Seeing the monkeys was fun as they would hop into the boat and scurry about. Being in the canal waters allowed us excellent views of container ships, LNG carriers, an... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
NexusTours is a leading destination management company (DMC) specializing in providing exceptional travel experiences across the Americas and the Caribbean. With over 25 years of industry expertise, we offer a comprehensive range of services, including airport transfers, tours and excursions, and personalized vacation packages. Our commitment to customer satisfaction is reflected in our dedication to delivering high-quality service, ensuring unforgettable experiences for travelers. NexusTours is proud to partner with some of the world’s top travel brands, focusing on innovation, reliability, and operational excellence to create memorable journeys for every guest.
Yhteystiedot
Mexico
- nexustours.com
3,8
Hyvä
75 t. arvostelua
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Bus was easily identified and the rep
Bus was easily identified and the rep. Gave us all the info we needed
15. huhtikuuta 2026
Vastaus yritykseltä NexusTours
Thank you for your feedback. We’re pleased to hear that the transportation was easy to identify and that our representative provided you with all the necessary information.
We appreciate you taking the time to share your experience.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Great experience on a glass bottom boat!
21. huhtikuuta 2026
Vastaus yritykseltä NexusTours
Thank you for your feedback. We’re delighted to hear you had a great experience on the glass bottom boat and that you enjoyed the excursion.
We truly appreciate you taking the time to share your comments.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Busses are on time and drivers are…
Busses are on time and drivers are helpful and knowledgeable.
21. huhtikuuta 2026
Vastaus yritykseltä NexusTours
Thank you for your feedback. We’re pleased to hear that the buses were punctual and that our drivers were helpful and knowledgeable throughout your experience.
We truly appreciate you taking the time to share your comments.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Vastaus yritykseltä NexusTours
Thank you for your feedback. We’re very pleased to hear that everything was great and that you had a positive experience.
We truly appreciate you taking the time to share your comments.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
The best
On time, great comfortable buses and courteous staff. Could ask for no better.
21. huhtikuuta 2026
Vastaus yritykseltä NexusTours
Thank you for your feedback. We’re very pleased to hear that your experience was punctual, comfortable, and supported by courteous staff. It’s great to know everything met your expectations.
We truly appreciate you taking the time to share your comments.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Transfer was not only late picking up…
Transfer was not only late picking up from resort but there was not enough room for all guests. At least 4 vans were sent to pick up guests flying home to Edmonton. The tour representative made my party of three (including a minor) separate! I was absolutely beyond upset that this would happen in a foreign country. So I myself had to ride in a van leaving behind my husband and son who supposedly would be riding in the next one. When it arrived for them, there were once again not enough seats as the van was too full of luggage. The driver moved so my son could sit but made him climb over people and suitcases to get to the seat. He’s 12 and tall for his age so this was not easy. My husband was forced to sit in another row and upon travel suitcases fell on my son several times. Thank goodness we found each other at the airport but I will NEVER book a holiday ever again with any company who uses Nexus. The disregard for safety, especially that of children’s is rooted in much to ever risk again. Other families travelling on the same flight were also shocked by this and advised they would not be booking themselves.
17. huhtikuuta 2026
Vastaus yritykseltä NexusTours
Thank you for taking the time to share such a detailed account of your experience. What you describe regarding the delay, the vehicle capacity, and especially the separation of your family—particularly involving a minor—is deeply concerning and not reflective of the standards we aim to provide.
We fully understand how distressing it must have been to be separated in those circumstances, as well as the discomfort and safety concerns during the transfer. Situations involving insufficient seating, luggage management, and passenger safety—especially for children—should always be handled with the utmost care and professionalism.
Your feedback highlights serious gaps in service execution that should not occur, and we sincerely regret the impact this had on your journey home. We also recognize the added frustration of experiencing this in an unfamiliar environment.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Groseros
Es increible que no se pueda mover el traslado de un hotel al aeropuerto cuando las reglas es estar al menos 2 horas antes, con 30 minutos que se hacen del hotel al aeropuerto la compañía nos obligó a pasar un mal rato pasando por nosotros a las 4:45am y la persona un tal Martin, muy grosero!!
23. huhtikuuta 2026
Vastaus yritykseltä NexusTours
Gracias por compartir su experiencia. Lamentamos sinceramente la incomodidad ocasionada por el horario asignado para su traslado, así como la percepción del trato recibido durante el servicio.
Entendemos que este tipo de situaciones puede generar molestia, especialmente cuando los tiempos no parecen alinearse con las expectativas del pasajero. Asimismo, el trato brindado por nuestro personal debe mantenerse siempre dentro de estándares de respeto y profesionalismo, por lo que sus comentarios al respecto son especialmente relevantes.
Agradecemos que haya tomado el tiempo de hacernos llegar su opinión.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
On time as usual
16. huhtikuuta 2026
Vastaus yritykseltä NexusTours
Thank you for your feedback. We’re pleased to hear that the service was once again on time, as consistency and reliability are key priorities for us.
We appreciate you taking the time to share your comments.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Nice ride and comfortable bus
Nice ride and comfortable bus. Good drivers as well.
17. huhtikuuta 2026
Vastaus yritykseltä NexusTours
Thank you for your feedback. We’re glad to hear you enjoyed a comfortable ride and that the bus met your expectations. It’s also great to know our drivers made a positive impression with their service.
We truly appreciate you taking the time to share your comments.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Vastaus yritykseltä NexusTours
Thank you for your feedback. We’re very happy to hear you had a great experience and that you’re considering coming back again—that’s exactly the kind of impression we aim to leave.
We truly appreciate you taking the time to share your comments.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
They updated my arrival to my new date…
They updated my arrival to my new date but kept the departure date of 2025. Which showed that I didn't have a transport going back. Was all day long back and forth with a representative that just kept passing me along and getting no where.
The representatives on site leave early or can't be found when you need them.
Company needs to do better.
20. huhtikuuta 2026
Vastaus yritykseltä NexusTours
Thank you for sharing your experience. We regret the confusion caused by the incorrect handling of your reservation dates, particularly the impact it had on your return transfer arrangements. Situations like this should be resolved clearly and efficiently, and we understand how frustrating it must have been to spend so much time being passed between representatives without a solution.
We also acknowledge your comments regarding the availability of on-site staff. Being unable to locate assistance when needed only adds to the inconvenience and does not reflect the level of service we strive to provide.
Your feedback highlights important areas that require improvement, and we appreciate you taking the time to bring this to our attention.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Vastaus yritykseltä NexusTours
Thank you for your feedback. We’re glad to hear you had a very good experience, and we appreciate you taking the time to share it.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Meeting in airport
Meeting in airport, bringing us to the hotel, helping with luggage! Thank you!
20. huhtikuuta 2026
Vastaus yritykseltä NexusTours
Thank you for your feedback. We’re very pleased to hear that the airport meeting service, hotel transfer, and luggage assistance made your arrival smooth and convenient. It’s great to know our team was able to support you from the very beginning of your trip.
We truly appreciate you taking the time to share your comments.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
An enjoyable Tour!
The tour overall was enjoyable. Seeing the monkeys was fun as they would hop into the boat and scurry about. Being in the canal waters allowed us excellent views of container ships, LNG carriers, and other ships.
Our tour guide was knowledgeable and engaging. He showed concern for our well being.
One area of improvement would be initial communication. After booking the tour we asked the operator to confirm pickup location and it took 5 days for a response. As it was, the pickup went fine, but the delay was unnerving.
21. huhtikuuta 2026
Vastaus yritykseltä NexusTours
Thank you for your detailed feedback. We’re pleased to hear that you enjoyed the tour overall, especially the unique experience of seeing the monkeys up close and observing the variety of vessels along the canal. It’s also great to know that your guide was knowledgeable, engaging, and attentive to your well-being throughout the excursion.
At the same time, we regret the delay you experienced in receiving confirmation of your pickup details after booking. We understand how important timely communication is for peace of mind when planning an excursion, and we recognize how unsettling that wait must have been despite the pickup ultimately going smoothly.
Your comments are very helpful in highlighting both the strengths of the experience and areas where communication can be improved.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Fraudulent Company
We booked an excursion on March 26, 2026, for Gros Piton Hike. We received notification on that date, before the trip, that our son had passed away a few hours before the excursion. The agent promised us a refund for the excursion on compassionate grounds. We were advised the funds would be refunded through PayPal. We have emailed the tour company multiple times and received no response. To date, we have received no reimbursement and have not had the courtesy of a response from the company.
25. maaliskuuta 2026
Vastaus yritykseltä NexusTours
Thank you for sharing this with us. We are deeply sorry for your loss, and extend our sincere condolences to you and your family during such a difficult time.
We also regret the additional distress caused by the lack of response and the delay in processing the promised refund. The situation you describe, particularly after the assurance you received on compassionate grounds, falls short of the level of care and attention that should have been provided.
Your experience, both in terms of communication and resolution, is taken very seriously, and we truly regret the impact this has had on you during an already painful moment.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Fabulous driver
Fabulous driver, friendly, informative, prompt and helpful service. Website to book shuttle service was difficult to navigate and we ended up phoning to book our shuttle.
7. huhtikuuta 2026
Vastaus yritykseltä NexusTours
Thank you for your feedback. We’re very pleased to hear that your driver provided such a positive experience—being friendly, informative, punctual, and helpful reflects the level of service we aim to deliver.
At the same time, we regret the difficulties you encountered with the website when booking your shuttle. We understand how frustrating it can be when the booking process is not as smooth as expected, and we appreciate you sharing this so it can be reviewed and improved.
We’re glad our team was still able to assist you over the phone and complete your reservation successfully.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Vastaus yritykseltä NexusTours
We appreciate your feedback and are so glad you had a good overall experience with our quick service. Thanks for your support.
Communication during transportation was…
Communication during transportation was challenging due to language barrier. Driver didn't speak or understand English so not able to communicate with passengers who didn't speak Spanish.
16. huhtikuuta 2026
Vastaus yritykseltä NexusTours
We appreciate you bringing this communication issue to our attention. We regret that the language barrier negatively impacted your transportation experience. We will address this to improve our services.
Vastaus yritykseltä NexusTours
We appreciate your kind words and are so glad to hear that our service was polite, punctual, and safe for you. Thank you!
Vastaus yritykseltä NexusTours
We appreciate your feedback! We are so happy to hear that our driver was courteous and punctual. Thank you for your 5-star rating!
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