Bought a wooden curtain pole from them which wasn’t the colour we hoped for. I contacted them and there were no issues returning it. What did really impress me was the fact they responded by email on... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Initially received the wrong item . Only realised and advised late on a Friday expecting reply the next week, but got an acknowledgement from a human that evening and the correct item received prompt... Näytä lisää
Yritys on vastannut
Worst customer service ever. One of Argos trusted sellers. Trusted? Far from it. They refuse to give a refund and parcel courier say they have yet to received my parcel. Delivery promised within 3-4... Näytä lisää
Yritys on vastannut
This is the first time ive used this company for window blinds and I would definitely use them again in the future. We had some problems on two occasions where the blinds where damaged due to a bad d... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Blind Shop
Yhteystiedot
Unit 4B , Park Farm , Billesdon, LE7 9FN, Leicester, , Yhdistynyt kuningaskunta
- 07432241144
- Sales@newedgeblinds.com
- newedgeblinds.co.uk
3,7
Keskitasoinen
859 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 98 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The best customer services I have had…
The best customer services I have had in years. Real people answering queries promptly and efficiently. Well done to you all !
8. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newedgeblinds
Hi Jayne,
Thank you so much for your kind words.
We’re delighted to hear you had such a positive experience with our customer service. Providing prompt, helpful support from real people is something we really care about, so your feedback means a great deal to the whole team.
Thank you again for taking the time to leave a review, we truly appreciate it.
Kind regards,
Extremely poor experience with…
Extremely poor experience with NewEdgeBlinds. I placed an order on the 8th of Dec and never received. My order has been delayed for weeks with repeated claims of “failed delivery attempts” that are completely false. I was home every time and have Ring camera footage proving no courier attended.
I even took time off work to wait for a promised delivery by 5pm — again, nothing. No knock, no call, no delivery.
Customer service acknowledged the issue but nothing changed. Being told I can’t cancel or get a refund for a “custom” item that never arrives ,is unacceptable. Total waste of time and very unprofessional. Will escalate this issue ,as I feel I have been scamed, back and forward emails ,waste of time.
14. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newedgeblinds
Hi Laurentiu,
Thank you for taking the time to leave your feedback, and I’m genuinely sorry for the experience you’ve had, I completely understand how frustrating this situation has been for you.
We have been in contact throughout regarding the courier’s failed delivery scans, and I appreciate how difficult it is when the tracking information doesn’t match what you’re seeing at home. We rely on the courier’s data to progress an investigation, but it’s clear that the service you received from them has fallen short of what either of us would expect.
To be clear, we have never intended to leave you without a resolution. Custom‑made items do follow a different process, but when a courier investigation confirms a parcel has not been delivered, we always resolve this for the customer , either with a replacement or a refund depending on the outcome.
I’d really like to get this sorted for you now. If you could please reply to our last email or contact us directly at sales@newedgeblinds.com, I will personally make sure this is brought to a conclusion without any further delay.
Thank you again for your patience, and I hope we can put this right for you.
Best Regards
I ordered a curtain pole from New edge…
I ordered a curtain pole from New edge blinds from the debenhams website and the cost was £65.75 after purchasing the item, i was browsing the web on the range website and they could get the excact same curtain pole from new edge blinds but the cost was £51 How can that be.
secondly the item description is not what the item actually is i wanted and was described as polished nickel. when the item came it was black dull colour.
thridly the couriers they use DX logistics are not very good. i wasnt in to receive my item. However, i got a message saying they had left the item with a neighbour. However, when i ask that neighbour they didnt know nothing about this. i then got home to find that they had just left it outside no signature no calling card like they siad they had left. no good at all.
13. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newedgeblinds
Hi Paul,
Thank you for taking the time to leave your feedback.
Marketplace pricing can vary between retailers due to promotions, commission structures, and platform-specific costs, which is why prices may differ across websites even for the same product. We appreciate that this can be frustrating when noticed after purchase.
Regarding the finish, we’re sorry to hear it wasn’t what you expected. Polished nickel can appear darker depending on lighting and surroundings, but we understand this may not have matched your expectations and we’re always happy to review this further with customers directly.
We’re also very concerned to hear about the delivery experience you described. Items should never be left without authorisation, and this is not the standard we expect from our couriers. We do raise issues like this directly with the carrier when they occur.
If you’d like us to review this in more detail and see what we can do to help, we would encourage you to contact our customer service team directly so we can look into it fully.
Kind regards,
Fantastic Service
Fantastic service from start to finish.
Nothing was to much trouble for them in answering all questions.
I have no hesitation in recommending this company to all my friends and neighbours
11. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newedgeblinds
Hi Taff,
Thank you very much for your kind review.
We’re really pleased to hear you had such a positive experience from start to finish and that our team was able to help with your questions. Your recommendation means a great deal to us.
Thank you again for choosing New Edge Blinds, we truly appreciate your support.
Kind regards,
Really happy 😃
Really happy with how quickly the delivery was & how nice the blind is thank you
28. joulukuuta 2025
Vastaus yritykseltä Newedgeblinds
Hi Georgina,
Thank you for your lovely review.
We’re really pleased to hear you were happy with the quick delivery and the blind itself. Your feedback means a lot to us.
Thank you again for choosing New Edge Blinds, we hope to help you again in the future.
Kind regards,
I would avoid them at all cost
I would avoid them at all cost, please read the other reviews, we had to get a third party to force a refund as our item never showed up and they refused to help other then saying to wait, after a month we had to get help from the bank for a refund
6. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newedgeblinds
Hello,
Thank you for your feedback, Hanli. We’re sorry to hear you felt let down.
After reviewing your order, we were surprised by your comments, as the courier tracking shows multiple delivery attempts, including a calling card being left and several redelivery bookings. At no point did we refuse to help — we monitored the parcel throughout and followed the courier’s process while it was still in transit.
We also have no record of any third‑party contacting us regarding a refund, nor any communication from your bank. If something went wrong in the process, we genuinely apologise, and we’re always here to resolve issues directly.
If you’d like us to look into anything further, please reach out to us and we’ll be happy to assist.
Best Regards
Good product and service
Quick delivery from inital order. Blinds are easy to fit...instructions are good. Quality is good. Operate cleanly with no issues. Will use you again when we need!!
8. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newedgeblinds
Hi Ian,
Thank you for your great feedback.
We’re pleased to hear you were happy with the delivery time, the quality of the blinds, and how easy they were to fit. It’s also great to know everything is operating smoothly.
Thank you for choosing New Edge Blinds, we look forward to helping you again when you need us.
Kind regards,
Poor packing
I have not been able to arrange for someone to fit the blind for me yet. However, I have taken it out of the tube to check the length and can see that part of the bottom edge has been folded back on itself. I imagine that this will show when the blind is put up. I am hoping there will be someone available to speak to me tomorrow afternoon 29/12 so I can discuss whether this needs to be replaced. Unfortunately, I am disabled so I'm not able to take it out of the plastic wrapping and attempt to iron out the crease.
28. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newedgeblinds
Hi Mazzie,
Thank you for taking the time to leave your feedback.
We’re very sorry to hear about your concern with the blind on arrival, and we completely understand how worrying this must be, especially given your circumstances. This certainly isn’t the experience we want for our customers.
Our team is always happy to talk things through and review the best way to resolve issues like this, including checking whether a replacement is needed. If you haven’t already, please do get in touch with us directly and we’ll make sure this is looked into as a priority.
Kind regards,
Friendly and helpful and the goods…
Friendly and helpful and the goods arrived very quickly. Highly recommended. By me….
10. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newedgeblinds
Hi John,
Thank you for your kind feedback.
We’re really pleased to hear you found our team friendly and helpful and that your order arrived quickly. Your recommendation means a lot to us.
Thank you again for choosing New Edge Blinds.
Kind regards,
I purchased 1 mknth back via B&Q…
I purchased 1 mknth back via B&Q platform and item is not recievd and nor have they refunded my money. Now they do not seem to respond as well. I have to take this up as a fraud from.my bank. Do not ever purchase from this brand
28. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newedgeblinds
Hello,
We’re sorry to hear about your experience and understand how concerning this must have been.
This order was placed during the Christmas period when our manufacturing partner was closed, which caused a delay. The item has since been delivered, and we apologise that this was not clearer at the time.
If the item is no longer required, we’re more than happy to assist with a return and refund in line with the B&Q Marketplace process. Please contact us directly and we’ll support you promptly.
Best Regards
Product is ok if / when it finally arrives!
The product when it finally arrives is ok and the customer service are responsive and polite. Unfortunately they seem to have trouble in delivering the product. I ordered a curtain pole and one month later I was able to put the pole up, after ordering a connector part myself from Amazon and using our own screws. The pole arrived missing all these parts in a broken box 2 weeks late. They then sent out the missing fixings and brackets (which I had to ask twice for) which eventually turned up 3 days late and missing all the screws and rawl plugs. At one point when the pole was missing they said they had sent a replacement; they didn't as the original one turned up less than 12 hours after they said they would send one. After that we had a slightly farcical email exchange where they insisted the missing pole that eventually arrived was the replacement. I gave up on that fight. In short, they are polite and the product is ok, although extremely badly packaged. There was an element of having to chase them when things went quiet and I still didn't have a product, but they were always polite, just didn't follow through with what they said they would do. I would recommend ordering anything with an extremely long lead time just in case. I never thought I would have such a long email thread and have to wait so long for a curtain pole.
27. marraskuuta 2025
Vastaus yritykseltä Newedgeblinds
Hi Alison,
Thank you for taking the time to leave such detailed feedback.
We’re genuinely sorry for the delays, the packaging issues, and the frustration caused by missing components and inconsistent updates. That is not the experience we aim to provide, and we understand how disappointing it must have been, especially for what should have been a straightforward purchase.
While we’re pleased our team remained polite and responsive, it’s clear we fell short on follow-through and delivery in this case. Your comments around packaging, communication gaps, and expectations are taken seriously and have been fed back internally so we can improve.
If you’d be willing, we would still welcome the opportunity to review this further and see if there’s anything we can do to make amends.
Kind regards,
Absolutely outstanding customer…
Absolutely outstanding customer service! The racks were top quality and arrived incredibly fast, even during the busy pre-Christmas period. Many thanks!
15. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newedgeblinds
Hi Olga,
Thank you very much for your lovely feedback.
We’re delighted to hear you were happy with both the quality of the racks and the fast delivery, especially during the busy pre-Christmas period. Your kind words about our customer service mean a great deal to the team.
Thank you again for choosing New Edge Blinds.
Kind regards,
super blinds
super blinds, they fit perfectly and are as stated blackout blinds. very easy to fit
8. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newedgeblinds
Hi Pam,
Thank you for your great review.
We’re really pleased to hear the blinds fit perfectly, do exactly what they’re meant to do, and were easy to fit. Your feedback is much appreciated.
Thank you for choosing New Edge Blinds, we hope to help you again in the future.
Kind regards,
Nice blind.
It’s a nice blind but would appear to be old stock as a bit grubby and chrome eyelets tarnished a bit.
12. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newedgeblinds
Hi Ian,
Thank you for your feedback.
We’re pleased to hear you were happy with the blind itself, but we’re sorry to hear about your concerns regarding its condition on arrival. This isn’t what we would expect, and we’d be more than happy to look into this further and review available options with you.
If you haven’t already, please feel free to contact our customer service team directly so we can assist.
Kind regards,
Great blind and great price
Ordered a new blind online, followed the measuring guide and blind came in a matter of days. Super easy to fit and really good quality it looks great in my sons new room and he loves it too. Great company, will return.
30. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newedgeblinds
Hi Susan,
Thank you for your lovely feedback. I’m really pleased the measuring guide was helpful, the blind arrived quickly, and it was easy to fit. Even better that it looks great in your son’s new room and he loves it too!
We really appreciate your support and look forward to helping you again.
Kind regards,
The ordering process was very easy
The ordering process was very easy, I received my order quicker than expected, blinds fitting instruction was straightforward.
All good
Many Thanks
Phillip
25. marraskuuta 2025
Vastaus yritykseltä Newedgeblinds
Hi Phillip,
Thank you for your review.
We’re pleased to hear you found the ordering process easy, the delivery quicker than expected, and the fitting instructions straightforward. It’s great to know everything went smoothly.
Many thanks for choosing New Edge Blinds, we hope to help you again in the future.
Kind regards,
Firstly I have received great advice…
Firstly I have received great advice from their customer services team. Then, having made a mistake with the measurement of the track, I was treated very kindly. I haven’t received such great service in a long while.
1. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newedgeblinds
Hi Sarah,
Thank you for taking the time to leave this review. I’m really pleased our customer service team were able to give you helpful advice and look after you when the measurement needed adjusting, mistakes happen, and it’s important to us that you’re supported throughout.
We really appreciate your kind words and look forward to helping again whenever you need anything.
Kind regards,
Shocking customer service
Shocking customer service. I ordered a curtain pole through B&Q and the wrong item was delivered. After contacting B&Q, New Edge Blinds said I needed to return the wrong item to a local B&Q store before they would ship the correct item, because their returns policy doesn't include courier collections, despite the fact the Consumer Rights Act states the supplier is responsible for paying for and arranging collection when the wrong item is delivered.
New Edge Blinds expect me to waste my own time and money to correct a mistake that they made. Absolutely shocking, and illegal, customer service.
9. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newedgeblinds
Hi George,
I’m sorry to hear about this and I understand why you’re frustrated, receiving the wrong item is not what anyone expects.
Because this order was placed via B&Q, the return/exchange process is normally handled through B&Q’s returns channel, which is why a store return may have been suggested. However, we absolutely do not expect you to be out of pocket for correcting an error, and we want to resolve this fairly and promptly.
We have asked for a few further details (such as the B&Q order/reference number and the item received vs. expected) so we can investigate properly and arrange the correct resolution as quickly as possible.
Once we have the requested information and we’ll take this forward immediately.
Kind regards,
I ordered 115cm wide blinds
I ordered 115cm wide blinds, the instructions ok the product page said they can be trimmed up to 8cm. They arrived already cut so I could not cut them down. No instructions in the box, the cuts were not even clean and all the shrapnel was in the box. They did not state that they would cut them down. I believe they have just sent me some second hand blinds. Now I have to pay to ship them back. Absolutely unbelievable.
24. marraskuuta 2025
Vastaus yritykseltä Newedgeblinds
Hi Hannah,
I’m sorry to read this and for the frustration caused. After checking our records, the order placed does not appear to be for a 115cm width, so there may be some confusion over the size selected at checkout. We also want to reassure you that we do not supply second-hand blinds, all items are dispatched as new.
That said, if the blinds arrived with a poor cut finish, debris in the packaging, or missing instructions, that’s not acceptable and we want to put it right. We have contacted you directly to resolve this, but we haven’t received a response yet.
Please reply to our message with your order details so we can investigate and agree the quickest solution.
Kind regards,
The delivery took ages…
The delivery of the duvet set took ages to arrive and when I opened the parcel, the duvet set didn't have any wrapping on!
I'm returning it as obviously been handled and I suspect returned by another customer like that!
28. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newedgeblinds
Hi Christine,
I’m really sorry the delivery took longer than expected and that the duvet set arrived without the packaging you would rightly expect. We are sorry about this and we completely understand your concern.
We have already contacted you directly and provided a free return method so you’re not out of pocket. As soon as the return is received, we’ll process your refund promptly (or arrange a replacement if you’d prefer).
Kind regards,
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