Bought a wooden curtain pole from them which wasn’t the colour we hoped for. I contacted them and there were no issues returning it. What did really impress me was the fact they responded by email on... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Initially received the wrong item . Only realised and advised late on a Friday expecting reply the next week, but got an acknowledgement from a human that evening and the correct item received prompt... Näytä lisää
Yritys on vastannut
Worst customer service ever. One of Argos trusted sellers. Trusted? Far from it. They refuse to give a refund and parcel courier say they have yet to received my parcel. Delivery promised within 3-4... Näytä lisää
Yritys on vastannut
This is the first time ive used this company for window blinds and I would definitely use them again in the future. We had some problems on two occasions where the blinds where damaged due to a bad d... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Blind Shop
Yhteystiedot
Unit 4B , Park Farm , Billesdon, LE7 9FN, Leicester, , Yhdistynyt kuningaskunta
- 07432241144
- Sales@newedgeblinds.com
- newedgeblinds.co.uk
3,7
Keskitasoinen
859 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 98 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Quality blinds and excellent value
Quality blinds and excellent value for money! Customer service I received was exceptional and I feel confident to return whenever I need more blinds in the future. Highly recommend.
7. lokakuuta 2026
Oma-aloitteinen arvostelu
Excellent customer service
Bought a wooden curtain pole from them which wasn’t the colour we hoped for. I contacted them and there were no issues returning it. What did really impress me was the fact they responded by email on a Sunday. All communication has been excellent and very helpful.
12. lokakuuta 2026
Oma-aloitteinen arvostelu
Great company, great products
Great company to order with, quality products and excellent service. Fantastic communication throughout.
12. lokakuuta 2026
Oma-aloitteinen arvostelu
the blinds are good quality and just as…
the blinds are good quality and just as described .
well pleased with them.
24. syyskuuta 2026
Vastaus yritykseltä Newedgeblinds
Hi Ruth,
Thank you so much for your lovely review!
We're delighted to hear that you're pleased with the quality of your blinds and that they're exactly as expected.
We really appreciate your support and hope to welcome you back again in the future.
Kind regards,
Excellent customer service
Excellent customer service, highly recommended 🤗
8. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newedgeblinds
Hi Mrs T,
Thank you so much for your lovely review and recommendation!
We're delighted to hear that you had such a positive experience with our customer service team. Making sure our customers feel valued and well looked after is incredibly important to us.
We really appreciate your support and look forward to welcoming you back again in the future.
Kind regards,
Excellent customer service from Sophie…
Excellent customer service from Sophie today. I sent an email regarding a new blind and she answered almost immediately. She was extremely polite, efficient and very clear in steering me in the right direction. Even got a slight refund. Absolutely lovely, professional attitude. 5*
8. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newedgeblinds
Hi,
Thank you so much for your wonderful 5-star review!
It's lovely to hear that we were able to help you so quickly and make your experience a positive one.
Providing friendly, efficient and helpful customer service is something we take great pride in, so your feedback really means a lot to us.
Thank you again for your support, and we hope to welcome you back in the future!
Kind regards,
Good customer service. Great blind.
Initially received the wrong item . Only realised and advised late on a Friday expecting reply the next week, but got an acknowledgement from a human that evening and the correct item received promptly. Further contact to check I was happy.
Very good quality blind at the best price I could find and looks great.
25. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newedgeblinds
Hi,
Thank you so much for your fantastic review!
We're delighted to hear that we were able to resolve the initial mix-up quickly and that you're so pleased with the quality, appearance and value of your new blind.
We always aim to provide prompt, personal customer service, even when something doesn't quite go to plan, so it's lovely to know our efforts made a difference.
We really appreciate your understanding and support, and we hope to welcome you back again in the future.
Kind regards,
Beware of return costs
I ordered blinds from this company on Debenhams . Thinking that the return policy would be as a normal return . On receiving the blinds they were not the shade I was looking for looking darker in real life I asked if I could return the blinds they were just roller blinds and not made to order . I was told I needed to email the actual blind company which I did . I got a quick response and told not a problem to return was given an address and told to return tracked . I don’t know if being naive but in past I’ve been forwarded on a qr code or something similar to return . I was told that they can arrange for a pre paid label and they would deduct this from my refund I was told this would be £37 … for the 3 blinds was only £90 and asking £37 to return … if I had known this I would never of ordered from them as this is nearly half the price of the blinds . Would not recommend not using there service again
6. lokakuuta 2026
Oma-aloitteinen arvostelu
New Edge blind from B&Q Marketplace
Do not purchase via B&Q Marketplace. Ordered cream day and night black out blind. Poor quality, not black out at all. Company now charging me to return which will cost half the price of the blind. Completely unnaceptable
5. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newedgeblinds
Hi,
We're sorry to hear that you're disappointed with your blind and the return costs.
We understand your concerns regarding the blackout performance and appreciate that the product may not have met your expectations.
We previously requested your order details and contact information through Trustpilot so we could investigate your concerns properly, but unfortunately, we haven't received a response.
Without these details, we're unable to identify your order or establish whether there may be an issue with the product supplied.
We'd genuinely welcome the opportunity to look into this and find a suitable resolution for you. If you still require assistance, please email support@newedgeblinds.com with your order number, and our team will be happy to help.
We value all customer feedback and would appreciate the opportunity to improve your experience with us.
Kind regards,
This company have a person that is a…
This company have a person that is a very good value for the company.
Sophie the person that look after my problem after 3 attempts of sorting my issue and in all of the situations Sophie was very important very kind profissional and always willing to care of my self with best performance as Sophie did Sophie is more than 5 stars many thanks for everything.
3. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newedgeblinds
Hi,
Thank you so much for such a wonderful review!
Your kind words about Sophie genuinely mean a lot to us. We're delighted that we were able to support you throughout the process and make you feel valued and looked after, even when things didn't go smoothly at first.
We'll certainly pass on your lovely feedback.
Thank you again for your patience, understanding and support. We really appreciate you taking the time to recognise her efforts and hope to welcome you back again in the future.
Kind regards,
I never leave negative reviews but have made an exception!!!
This review is only one star because of the customer service, not the blind itself!
I ordered a bespoke blind end of August, almost £200 for a small blind, a considered purchase I would say?
I had a delivery link that continued to say waiting for the item so messaged the company to be replied with in a (what I consider) passive aggressive response reminding me it was made to measure. Yes I agree that would take time, but why send the link?? This was addressed when I left a review because I had been sent a few requests to do so and an apology made on here…..for future customers I fear! The blind eventually arrived without any further communication and the box was not only ripped, it was open fully one end. Now I read many review sites before I purchase (sadly not this one!!) and all the advice is, unless you can inspect the goods, do not accept. The delivery guy said he didn’t have time, so I refused. I emailed the company to explain, I didn’t want the time or expense of returning the blind should it have been faulty or parts missing. I asked if I could have a perfect blind or a refund and was told I couldn’t have a refund as it’s bespoke…..I have since been advised by a solicitor friend this isn’t true. Yes, I wouldn’t be entitled to a refund if I changed my mind, but in the eyes of the law, the blind hadn’t been delivered so this rule doesn’t apply.
However, I waited!!! Two weeks later I have heard nothing so emailed again to be informed the blind hasn’t been received yet. Now in essence apparently I should wait, for how long? Isn’t this the companies problem? Who knows! Apparently I could have a partial refund but not a full refund??? Then all I am getting is “the packaging doesn’t mean the blind is faulty, it’s there to protect the blind” yes but it’s not fit for purpose as it’s split and open, and not once have I stated the blind is faulty, my email asked IF it was faulty and what was happening with my £200 order. The emails just keep going over the same thing, they want to find a resolution but only on their terms. I have now raised a dispute with PayPal as I am going round in circles, £200 out of pocket and with no blind after a month of waiting. Now who is being unreasonable, the customer who paid up front, waited over a month with poor communication or a company who obviously don’t give two hoots about customer satisfaction??? As I said, the one star is for the customer service as I haven’t actually received the product I paid for
2. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newedgeblinds
Hi Sue,
We are sorry that you remain unhappy, but we do not believe this review accurately reflects what happened.
This was a bespoke, made-to-measure blind manufactured specifically to your measurements. The delivery was refused because the outer packaging had been damaged/opened in transit. The blind itself was not inspected, and at no stage was any damage to the blind actually established.
Damage to external packaging does not automatically mean that the product inside is damaged. This is why we explained that we first needed the blind returned and assessed before determining the appropriate resolution.
We have never suggested that a genuinely faulty or damaged bespoke blind would simply be left unresolved. Had the blind been confirmed as damaged, we would have dealt with this appropriately through repair, replacement or another suitable resolution.
We also responded to your correspondence throughout and continued trying to resolve the matter. Unfortunately, a payment dispute was subsequently opened, which means the matter now also has to proceed through the relevant payment-provider process.
We completely understand why damaged packaging would cause concern, but we feel it is important to clarify for anyone reading this review that the blind itself was refused before inspection and no fault or damage to the actual made-to-measure product was ever confirmed.
Kind regards,
1st class customer care
This is the first time ive used this company for window blinds and I would definitely use them again in the future. We had some problems on two occasions where the blinds where damaged due to a bad delivery company unable to deal with fragile goods.
New edge blind went out of there way to ensure that I received my new blind as it should be, in perfect contion. Great item but the customers service was 2nd to none. Sophie, your a Diomand.
25. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newedgeblinds
Hi,
Thank you so much for your wonderful review and for giving us the opportunity to put things right!
We're really sorry that your blinds were damaged during delivery, but we're delighted that we were able to resolve everything and get your new blind to you in perfect condition.
Your lovely comments mean so much to us, and we'll be sure to pass them on.
We truly appreciate your patience, understanding and willingness to shop with us again. We look forward to welcoming you back in the future.
Kind regards,
New Edge Blinds an excellent company
New Edge Blinds offered larger size blinds at a fair price. Unfortunately my order arrived damaged. The company were immediately helpful and sorted out a replacement very quickly. Dealing with them was smooth, efficient and very impressive. I can heartily recommend them.
23. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newedgeblinds
Hi Andrew,
Thank you so much for your fantastic 5-star review and recommendation!
We're delighted to hear that you're pleased with your blinds and the service you received. We're sorry your original order arrived damaged, but it's lovely to know our team was able to resolve everything quickly and make the replacement process straightforward.
Providing quality products at competitive prices, backed by excellent customer service, is something we take great pride in, so your feedback really means a lot to us.
Thank you again for your patience and support. We look forward to welcoming you back in the future!
Kind regards,
Faux wood Venetian blinds
Bought some faux wood Venetian blinds. Quality is excellent, and customer service when I had a couple of queries was brilliant, replied very quickly and answered my questions helpfully. I was so pleased with them but I’ve now bought another set for another room.
23. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newedgeblinds
Hi,
Thank you so much for your lovely review and for choosing New Edge Blinds again!
We're delighted to hear that you're so pleased with the quality of your faux wood Venetian blinds and that our team was able to answer your questions quickly and helpfully.
Knowing that you were happy enough with your first purchase to order another set for a different room really means a lot to us. There's no better compliment than a returning customer!
We truly appreciate your support and look forward to helping you with any future window furnishings.
Kind regards,
Really excellent customer service
Really excellent customer service - highly recommend
21. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newedgeblinds
Hi Kate,
Thank you for your kind review and recommendation.
We're pleased to hear you were happy with the customer service you received. We really appreciate you taking the time to share your feedback and hope to welcome you back in the future.
Kind regards,
Order never arrived
Worst customer service ever. One of Argos trusted sellers. Trusted? Far from it. They refuse to give a refund and parcel courier say they have yet to received my parcel. Delivery promised within 3-4 days. Now day 8 and no tracking; nothing. Avoid these scammers .
14. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newedgeblinds
Hi Sarah,
We're sorry to hear about your experience and the frustration caused by the delay with your order.
We understand how disappointing it is when a delivery doesn't arrive as expected, particularly when tracking information isn't available.
We previously requested further information through Trustpilot to help investigate your concerns, but unfortunately haven't received a response.
We take complaints like this seriously and would welcome the opportunity to review what happened and ensure an appropriate resolution is reached.
Please get back in touch with us through your Argos order so our team can assist you further.
Kind regards,
Good after-sales support
Nice product, prompt dispatch, and good after-sales support
22. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newedgeblinds
Hi Gav,
Thank you for your review.
We're pleased to hear you're happy with your purchase, the prompt dispatch and the after-sales support you received.
We appreciate your feedback and hope to welcome you back in the future.
Kind regards,
Very helpful
They couldn’t supply exactly what I wanted, but were very helpful
21. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newedgeblinds
Hi David,
Thank you for your review.
We're sorry we couldn't supply exactly what you were looking for, but we're pleased our team was able to help.
We appreciate your feedback and hope we can assist you with a future purchase.
Kind regards,
Great communication and very helpful.
Great communication and very helpful.
21. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newedgeblinds
Hi Cheryl,
Thank you for your kind review.
We're pleased to hear you found our team helpful and communication was good throughout.
We really appreciate your feedback and hope to welcome you back in the future.
Kind regards,
Six months no product no refund, just a legal warning
I’m not sure what else to call paying for something and receiving neither the product nor a refund, but the company has warned of possible legal action over my use of the word “scam”, so I have amended my review.
I wrote a review for this company stating that I felt I had been scammed because they took my money over six months ago, and I never received the product or a refund.
The seller has since sent me an email threatening possible legal action if I do not amend my review.
A very large proportion of reviews for this company on other sites describe a similar experience: items are ordered but do not arrive, and customers report repeated promises that the issue is almost resolved. In our case, more than six months have passed, and we still get a refund.
They have found the time to write a detailed warning about my review while my order remains unresolved. I wish the same urgency were being applied to getting refund.
We are far from alone in this. Please save yourself hundreds of pounds and months of hassle. I’m sharing my experience in the public interest to help others make an informed decision before ordering.
2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newedgeblinds
Hi Minji,
We're sorry to read your review and understand your frustration regarding your outstanding order and refund.
We are a small, family-run business, and we work incredibly hard to provide an honest and reliable service. Being described as a scam is genuinely upsetting, particularly when we care so much about our customers and the reputation we've worked hard to build.
That said, we fully appreciate that your main concern is receiving either your order or your money back, and we don't want that to be overshadowed by a disagreement over the wording of your review.
We respect your right to share your experience, and our priority is to find a fair resolution to the outstanding issues with order WEB26441.
We're sorry that this situation has reached this point and would welcome the opportunity to bring it to a satisfactory conclusion.
Kind regards,
Trustpilot-kokemus
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