Bought a wooden curtain pole from them which wasn’t the colour we hoped for. I contacted them and there were no issues returning it. What did really impress me was the fact they responded by email on... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Initially received the wrong item . Only realised and advised late on a Friday expecting reply the next week, but got an acknowledgement from a human that evening and the correct item received prompt... Näytä lisää
Yritys on vastannut
Worst customer service ever. One of Argos trusted sellers. Trusted? Far from it. They refuse to give a refund and parcel courier say they have yet to received my parcel. Delivery promised within 3-4... Näytä lisää
Yritys on vastannut
This is the first time ive used this company for window blinds and I would definitely use them again in the future. We had some problems on two occasions where the blinds where damaged due to a bad d... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Blind Shop
Yhteystiedot
Unit 4B , Park Farm , Billesdon, LE7 9FN, Leicester, , Yhdistynyt kuningaskunta
- 07432241144
- Sales@newedgeblinds.com
- newedgeblinds.co.uk
3,7
Keskitasoinen
859 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 98 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Ease of using the website and getting…
Ease of using the website and getting the size I required in the made to measure Roman blind cassette. The cassette had everything I needed to complete and hang the blind. Delivery was as stated and kept up to date. Definitely use again. Many thanks
3. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newedgeblinds
Hi Susan,
Thank you for your lovely review.
We're pleased to hear you found our website easy to use and that your made-to-measure Roman blind cassette arrived with everything needed for installation.
It's also great to know you were happy with the delivery and communication throughout.
We really appreciate your feedback and look forward to welcoming you back in the future.
Kind regards,
Review requested
I've been emailed by NewEdgeBlinds to leave a review after a recent order. However I never made any order. That's the extent of my experience with them.
20. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newedgeblinds
Hi Jonathan,
Thank you for bringing this to our attention.
We're sorry you've received a review invitation despite not placing an order with us. It appears your email address may have been included in our invitation system in error.
We appreciate this must have been confusing and apologise for the inconvenience.
If you could contact us at support@newedgeblinds.com, we'll be happy to investigate and ensure your email address is removed from any further review invitations.
Kind regards,
Great support
The customer service team were so good, they helped with extra instructions and continously offered more help. They even followed up a couple of weeks later to make sure I had been able to fit all the blinds.
Delivery was quick, with consistent updates and tracking
20. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newedgeblinds
Hi,
Thank you for your kind review.
We're pleased to hear our team was helpful throughout and that the additional instructions and follow-up support made a difference.
It's also great to know you were happy with the delivery and communication.
We really appreciate your feedback and hope to welcome you back in the future.
Kind regards,
I had a question about a curtain rod…
I had a question about a curtain rod and Sophie came back straight away with a very comprehensive answer. It’s so nice to get the friendly human personal touch amid the usual auto response of AI !
19. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newedgeblinds
Hi,
Thank you for your lovely review.
We're pleased to hear Sophie was able to answer your question quickly and thoroughly. Providing friendly, personal customer service is something we really value, so it's great to know you appreciated that approach.
Thank you again for your feedback, and we hope to welcome you back in the future.
Kind regards,
Good customer service
I ordered two blinds from Argos which were delivered a couple of days late but they seem to be the delivery company DX since they gave a date and then didn’t deliver it on that date and when they did deliver it they propped the blinds up against the front door and walked away and just after they left the blew over and bent and were completely unusable. I contacted new edge and they were very quick and replaced the blind straight away and dealt with the delivery company. I’ve since installed them and they seem very good value for money. We’ll see how long they last but given the price I’m prepared To give some leeway the customer service was excellent.
8. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newedgeblinds
Hi Hugh,
Thank you for your review and for sharing your experience.
We're sorry your original delivery was delayed and the blinds arrived damaged, but we're pleased we could arrange replacements quickly and get everything resolved for you.
It's great to hear you've now installed your blinds and are happy with their quality and value for money.
We really appreciate your patience and feedback, and hope to welcome you back in the future.
Kind regards,
Horrendous customer service
Horrendous customer service.
I ordered an item and >2 weeks later the shipping tracking is showing as not having received the item. Emailed, got a response but no follow up and not details.
Worst of all the phone number is a scam - it goes through to a seperate office that is a glorified answering service, no contact to anyone who can actually check the details. A complete waste of time.
Edit: after further calls/emails from me (no proactivity on their end) I eventually got the item... And it was a different shade of white to advertised.
29. elokuuta 2026
Vastaus yritykseltä Newedgeblinds
Hi,
We're really disappointed to read your review, and we're sorry that your experience with us fell short of expectations.
We appreciate how frustrating it must have been to wait for your order without clear updates, particularly when you had to repeatedly chase for information.
Regarding our telephone service, we use an external answering service to handle enquiries, and we're sorry this wasn't made clearer or that you didn't receive the assistance you needed.
We're also sorry to hear that the shade of white wasn't as expected when your order eventually arrived.
We genuinely value our customers and take feedback like this seriously. If you're still unhappy with the colour supplied, please get back in touch so we can look into this and hopefully find a suitable resolution.
Kind regards,
I never received my order
I never received my order. I ordered a sample in the hope to ordering the whole thing for my kitchen window and it never arrived, I’ve checked the tracking over and over and there’s not been an update since I ordered it. Wouldn’t spend more money to not receive something of a larger value.
You have said you’ve been in contact with me on your reply yet I have no had one form of communication since my confirmation order and I received tracking the moment I ordered it so that is again false in your response.
13. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newedgeblinds
Hi Emma,
We’re really disappointed to read this, particularly as we have been in contact with you regarding the samples.
The original samples were sent using an untracked service. When they did not arrive as expected, we arranged for replacement samples to be sent with tracking so that their progress could be monitored more closely, and we have kept you updated throughout.
Please be assured that the replacement samples are still on their way to you and we will continue to keep an eye on the delivery until they arrive.
We completely understand why the delay has made you hesitant about placing a larger order, but we hope that once the samples arrive we can restore your confidence in us and help with the blinds for your kitchen window.
Kind regards,
Night and day roller blind
Ordered 8 blinds in total to fit out a whole house they’re good quality and easy to install and arrived in 4 days.
1 blind had a broken pull cord mechanism but a replacement part was dispatched and received in just 2 days and easy to replace. Overall very happy
26. elokuuta 2026
Vastaus yritykseltä Newedgeblinds
Hi,
Thank you so much for your lovely review and for choosing us to supply all 8 blinds for your home.
We’re really pleased to hear you’re happy with the quality, that they were straightforward to install and that the order arrived quickly.
We’re sorry one of the pull cord mechanisms arrived damaged, but we’re glad we were able to get the replacement part out to you quickly and that it was easy to fit.
Thank you again for your order and your kind feedback. We really appreciate it.
Kind regards,
I ordered a cream wooden curtain pole…
I ordered a cream wooden curtain pole from this company. It arrived 10 days after I ordered it online.
It was shoddy and dirty, very poorly wrapped.
I had to return it to them at my cost (19.12), no refund
offered on return costs. There is no phone number to
speak to a member of staff regarding anything.
I did get a refund eventually. I would not buy again from this company and would not recommend them, customer service is very frustrating.
27. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newedgeblinds
Hi Sandra,
We’re sorry to see this review, although we would like to clarify a few points for anyone reading.
When you contacted us about the curtain pole, we were happy to resolve the issue and offered a replacement. You chose instead to return the item for a refund.
We do not offer a general free returns service, and the £19.12 return service was selected independently. We had not agreed in advance to reimburse this cost.
Your refund was processed promptly, and we can also confirm that we do have a telephone contact service. Our records show that your calls were answered and the details were passed to our customer service team for follow-up.
We appreciate that you were unhappy with the product, however we were unable to establish a confirmed fault that would support some of the comments made about its condition. Nevertheless, we remained willing to help throughout and provided both a replacement option and ultimately the refund you requested.
We are disappointed that you feel unable to recommend us, but we do feel it is important that the full circumstances are represented fairly.
Kind regards,
The order of our blind was processed…
The order of our blind was processed very quickly which was very good , The only complaint we have is the delivery service from Evri , the package was dirty and all squashed at one end also we received a email from them saying the delivery would be delayed due to the size of the parcel they would have to organise a bigger delivery van the blind was about a metre , perhaps also your packaging could be a bit better probably in a box instead of just the plastic, we haven’t put the blind up yet but highly satisfied with the quality of the product.
29. elokuuta 2026
Vastaus yritykseltä Newedgeblinds
Hi Sandra,
Thank you for taking the time to leave your feedback. We’re really pleased to hear that your order was processed quickly and that you are happy with the quality of the blind itself.
We are sorry, however, about the condition the parcel arrived in and the delay with Evri. Parcels of this size can sometimes require a larger delivery vehicle, but we completely understand how frustrating it is to receive a package that looks dirty or crushed after waiting for delivery.
We also appreciate your comments regarding the packaging. We are continually reviewing how our blinds are protected in transit, particularly on longer parcels, and feedback like this is genuinely useful to us.
We hope the blind fits perfectly once installed, but if you notice any damage or have any difficulty fitting it, please get in touch and we will be happy to help.
Kind regards,
Only ordered sample track for now but…
Only ordered sample track for now but came very quick ,
Will be ordering correct size track shortly
27. elokuuta 2026
Vastaus yritykseltä Newedgeblinds
Hi Janet,
Thank you very much for your lovely review.
We’re really pleased your sample track arrived quickly and gave you the chance to check everything before ordering the full size.
We look forward to helping with your complete track order shortly.
Kind regards,
I was disappointed by the width of the…
I was disappointed by the width of the material on the roller on the blind, allowing over 17mm of shinny steel to be visible at each end. When queried I was send the manufacturers specification to confirm that this was correct. I have never had or ever seen a roller blind that had material so narrow. The blind operated effectively and staff were very helpful but I won't be purchasing another blind from this company.
26. elokuuta 2026
Vastaus yritykseltä Newedgeblinds
Hi David,
Thank you for your feedback, and we’re pleased to hear that the blind operates effectively and that you found our team helpful.
We completely understand that the visible roller at each side was not the finish you expected. With roller blinds, the fabric is intentionally narrower than the overall blind width to accommodate the operating mechanism and brackets, and the measurements supplied to you were the manufacturer’s specification for this design.
We appreciate that this appearance will not suit everyone, and we’re sorry it has left you disappointed despite the blind functioning correctly. Thank you for taking the time to share your experience.
Kind regards,
AVOID: I ordered a blind cassette from New edge blinds
I ordered a blind cassette from Tesco Marketplace from new edge blinds, but needed to return it. I have had 2 months of back and forth between Tesco and the Market Place seller, it's been on me as a consumer to constantly chase and push, yet nor refund arrived to this day... AVOID AVOID AVOID
30. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newedgeblinds
Hi Julien,
We’re sorry to see this review. Having checked our records, we cannot locate any previous contact from you regarding this matter, so we are unable to reconcile the reference to two months of back-and-forth communication with New Edge Blinds.
We take all return and refund concerns seriously and would be very happy to investigate this properly. Please contact us directly with your Tesco Marketplace order details and any relevant return information so we can review the case and assist accordingly.
Kind regards,
Shambles of a company no idea when…
Shambles of a company no idea when things are getting delivered 3 weeks I ordered through tesco market place still waiting for it
29. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newedgeblinds
Hi James,
We’re very sorry to read this and completely understand your frustration after waiting this long.
This is not the level of service we want any customer to experience. We take delivery delays seriously and agree that customers should be kept clearly informed about the status of their order.
Please contact us with your Tesco Marketplace order details so we can investigate this properly, confirm exactly what has happened with the delivery and make sure the appropriate resolution is put in place as quickly as possible.
Kind regards,
Ordered 2 blackout thermal blinds in a…
Ordered 2 blackout thermal blinds in a linen colour. I received non thermal non blackout blinds in a natural colour. The product numbers of the items delivered were totally different to those that were ordered. They had a take it or leave type attitude, insisting that even if I reordered the correct ones again, I would still get the incorrect ones supplied a second time. Go figure!! For a refund I would need to return them at my cost using tracking mail. I ordered them through the B&Q website as New Edge Blinds are a verified seller of theirs. I contacted them and they have arranged for me to drop them into their store for a full refund. Still can’t fathom why B&Q have the linen day/night thermal blackout blinds listed on their site with dedicated product numbers, showing New Edge Blinds as the supplier, when, according to New Edge Blinds, the product does not exist.
Having received a response from New Edge Blinds following the submission of this review, I should also make clear that the person with whom I spoke when querying the delivery did not understand the difference between a blackout/thermal blind day and night blind and one that was not blackout/thermal. She insisted that no blinds would completely block out all light, in an attempt to get me to accept what had been delivered. I am still none the wiser as to whether or not the product listed on the B&Q marketplace exists or did exist and no longer does, or has never existed. It is, however, still listed on the site.
26. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newedgeblinds
Hi Mike,
We’re sorry that this experience left you feeling so dissatisfied.
From the information provided, the issue appears to relate to how the product specification and colour were presented on the B&Q Marketplace listing compared with the item available for fulfilment. We certainly would not intentionally send a different product and then expect a customer simply to accept it.
We also regret if our explanation came across as dismissive. Our intention was to be transparent that placing the same order again before the listing discrepancy was resolved could result in the same issue occurring.
We’re pleased B&Q have arranged a store return and full refund for you. We take listing accuracy extremely seriously and will ensure the product information concerned is reviewed so customers can purchase with confidence.
Kind regards,
Blinds arrived on the date stated
Blinds arrived on the date stated.
I’m not a professional DIY’er so after reading the instructions I thought ‘I’m sure I can do this’.
The instructions are very clear, they fitted to perfection and I have 4 windows with blinds all fitted within 3 hours!!
Black out to perfection!!
Thank you
8. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newedgeblinds
Hi Jo,
Thank you so much for your fantastic feedback. We’re delighted to hear the blinds arrived on time, the instructions were clear and that you were able to get all four fitted so smoothly. It’s especially great to hear you’re happy with the blackout performance and finished result. We really appreciate you taking the time to share your experience.
Kind Regards
Very customer orientated
Very customer orientated. Very helpful. Easy to get in touch with. A pleasure to deal with.
5. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newedgeblinds
Hello,
Thank you so much, Suzanne, for your lovely feedback. We’re delighted to hear you found our team helpful, easy to contact and a pleasure to deal with. Providing friendly, responsive and customer-focused service is extremely important to us, so we really appreciate you taking the time to share your experience.
Kind Regards
Poor customer service
I ordered a 190cm pole, but realised that wouldn't fit, so emailed to ask them if it could either be changed to 180cm, or cancelled.
A few minutes later, I then realised 180cm wouldn't be long enough, so would have to chop down a longer one. I emailed them asking to just cancel the order.
The following morning, they emailed saying they had changed the length, and it had been dispatched.
I challenged their ignoring of my second email. "No we didn't" was essentially their response.
Terrible impression made. Won't ever buy from them again.
22. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newedgeblinds
Hi,
We’re sorry this experience left you with a poor impression of our service.
Orders are processed quickly, so amendment or cancellation requests can sometimes cross over with the point at which an order enters production or dispatch. We completely understand how frustrating this can be when further instructions have also been sent.
We always aim to communicate clearly and help wherever possible, and we’re sorry that our response on this occasion did not leave you feeling properly supported.
Kind regards,
Don’t order from here if you want anything on time
I would strongly recommend avoiding NewEdgeBlinds through B&Q Marketplace.
I ordered two made-to-measure blinds, the order was marked as dispatched on 15 August, yet the tracking has shown no meaningful movement and the blinds have still not arrived a week later.
I have contacted the seller, DX and B&Q Marketplace repeatedly. B&Q have also contacted the seller themselves after I reported the order as not received. Despite this, I have received repeated generic responses telling me that the order is “still progressing” without anyone being able to tell me where the parcel actually is or when it will arrive
The issue isn’t simply that the delivery is delayed. It is the complete lack of transparency and the failure to provide a meaningful explanation or a confirmed delivery date.
For a £180+ order, I expected much better communication and customer service. Instead, I have had to repeatedly chase both B&Q, DX the seller just to find out where my order is.
Order number - 1068074038-A. Feel free to actually a meaningful update, better yet…. JUST DELIVER MY ORDER!
**Poor delivery service, poor communication and very disappointing customer service.**
21. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newedgeblinds
Hi Josh,
We’re very sorry for the frustration caused by the delay and, in particular, the lack of a clear delivery update.
We completely understand that being told an order is still progressing is not helpful when you simply need to know where your blinds are and when they will arrive. That is not the level of communication we want our customers to receive.
We are reviewing the tracking and courier history for your order and will continue escalating this with the carrier so that a definitive update and appropriate resolution can be provided. Where a delivery has genuinely stalled, we will always work to put the matter right rather than leave a customer indefinitely without answers.
We sincerely regret the experience you have had so far.
Kind regards,
Love my curtain pole
Love my curtain pole. The company have responded very quickly in ordering more curtain rings for me so cannot fault their customer service.
18. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Newedgeblinds
Hello,
Thank you so much, Mrs Dixon. We’re delighted to hear you love your curtain pole and that our team was able to help quickly with the additional curtain rings. We really appreciate your kind words and are pleased you had such a positive experience with our customer service.
Kind Regards
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